;}.cls-2{fill:url(%23Unbenannter_Verlauf_5-2);}.cls-3{fill:url(%23Unbenannter_Verlauf_5-5);}.cls-4{fill:url(%23Unbenannter_Verlauf_5-6);}.cls-5{fill:url(%23Unbenannter_Verlauf_5-3);}.cls-6{fill:url(%23Unbenannter_Verlauf_5-4);}%3c/style%3e%3clinearGradient%20id='Unbenannter_Verlauf_5'%20x1='1075.02'%20y1='943.06'%20x2='1201.78'%20y2='943.06'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20offset='0'%20stop-color='%2322b88a'/%3e%3cstop%20offset='1'%20stop-color='%231a9e78'/%3e%3c/linearGradient%3e%3clinearGradient%20id='Unbenannter_Verlauf_5-2'%20x1='234.11'%20y1='663.43'%20x2='1058.29'%20y2='663.43'%20xlink:href='%23Unbenannter_Verlauf_5'/%3e%3clinearGradient%20id='Unbenannter_Verlauf_5-3'%20x1='843.79'%20y1='1064.84'%20x2='1096.04'%20y2='1064.84'%20xlink:href='%23Unbenannter_Verlauf_5'/%3e%3clinearGradient%20id='Unbenannter_Verlauf_5-4'%20x1='1120.37'%20y1='662.1'%20x2='1253'%20y2='662.1'%20xlink:href='%23Unbenannter_Verlauf_5'/%3e%3clinearGradient%20id='Unbenannter_Verlauf_5-5'%20x1='97.45'%20y1='265.53'%20x2='385.89'%20y2='265.53'%20xlink:href='%23Unbenannter_Verlauf_5'/%3e%3clinearGradient%20id='Unbenannter_Verlauf_5-6'%20x1='295.45'%20y1='255.64'%20x2='1213.95'%20y2='255.64'%20xlink:href='%23Unbenannter_Verlauf_5'/%3e%3c/defs%3e%3cpath%20class='cls-1'%20d='M1201.78,871c-.61,1.55-1.23,3.1-1.86,4.66-20.33,50.18-47.14,96.85-80.02,139.45-7.56-13.82-21.78-22.31-37.69-22.31h-7.19c29.82-37.26,54.46-78.02,73.61-121.8h53.15Z'/%3e%3cpath%20class='cls-2'%20d='M665.24,264.59l69.02,186.52c21.3,57.57,66.69,102.96,124.26,124.26l186.52,69.02c17.67,6.54,17.67,31.54,0,38.08l-186.52,69.02c-57.57,21.3-102.96,66.69-124.26,124.26l-69.02,186.52c-6.54,17.67-31.54,17.67-38.08,0l-69.02-186.52c-21.3-57.57-66.69-102.96-124.26-124.26l-186.52-69.02c-17.67-6.54-17.67-31.54,0-38.08l186.52-69.02c57.57-21.3,102.96-66.69,124.26-124.26l69.02-186.52c6.54-17.67,31.54-17.67,38.08,0Z'/%3e%3cpath%20class='cls-5'%20d='M1082.21,1021.98h-79.13c-1.7,0-2.97-1.56-2.62-3.23l22.72-109.35c2.94-14.16-15.11-22.74-24.23-11.51l-152.04,187.31c-7.32,9.02-.9,22.5,10.72,22.5h79.13c1.7,0,2.97,1.56,2.62,3.23l-22.72,109.35c-2.94,14.16,15.11,22.74,24.23,11.51l152.04-187.31c7.32-9.02.9-22.5-10.72-22.5Z'/%3e%3crect%20class='cls-6'%20x='1120.37'%20y='486.36'%20width='132.63'%20height='351.48'%20rx='19.58'%20ry='19.58'/%3e%3cpath%20class='cls-3'%20d='M250.58,128.27l13.88,55.81c7.19,28.91,29.76,51.47,58.66,58.66l55.81,13.88c9.29,2.31,9.29,15.51,0,17.82l-55.81,13.88c-28.91,7.19-51.47,29.76-58.66,58.66l-13.88,55.81c-2.31,9.29-15.51,9.29-17.82,0l-13.88-55.81c-7.19-28.91-29.76-51.47-58.66-58.66l-55.81-13.88c-9.29-2.31-9.29-15.51,0-17.82l55.81-13.88c28.91-7.19,51.47-29.76,58.66-58.66l13.88-55.81c2.31-9.29,15.51-9.29,17.82,0Z'/%3e%3cpath%20class='cls-4'%20d='M1213.95,453.21h-67.62c-1.23,0-2.47.04-3.67.12-27.03-63.89-65.84-121.36-115.42-170.94-51.54-51.54-111.61-91.44-178.55-118.59-64.67-26.22-133.03-39.52-203.16-39.52s-138.48,13.3-203.16,39.52c-33.73,13.67-65.72,30.61-95.75,50.63l-.19-.05c-23.62-5.88-42.51-22.85-51-45.24,37.87-26.86,78.65-49.21,122.01-66.79,72.63-29.44,149.37-44.38,228.08-44.38s155.45,14.93,228.08,44.38c75.2,30.51,142.67,75.31,200.53,133.15,57.84,57.85,102.65,125.33,133.15,200.53,2.31,5.7,4.54,11.43,6.66,17.19Z'/%3e%3c/svg%3e){kind=small}
Best Practices
Practical guides for IT teams: which tier-1 tickets can be automated, how clean escalation works and where automation projects usually fail.
Best Practices09.06.2026· 9 min
7 signs your IT support is overwhelmed
Rising ticket times, systematic overtime, shadow IT: the 7 clearest warning signs and how to course-correct.
Best Practices01.06.2026· 7 min
5 IT tickets that can be resolved in 60 seconds
Over 60% of all IT tickets follow five patterns, and each can be automatically resolved in under a minute. Which ones and how it works.