Blog

OTRS Alternative: Znuny, OTOBO, KIX or AI Support?
With the OTRS Community Edition discontinued, many seek an alternative. The forks at a glance – and when AI support on the device complements them better.

Shadow AI in the Workplace: Detect, Govern, Replace
Employees use AI tools IT doesn't know about, with customer data, contracts and code. How to detect shadow AI, set sensible rules and offer alternatives.

AI Agent in IT Support: Guardrails That Actually Hold
An AI agent on the computer needs limits outside the prompt: protected list, blocked actions, approvals that expire. This is how it looks in practice.

Microsoft SMS MFA Retirement: Passkeys by February 2027
Microsoft ends SMS and voice call sign-in in Entra ID on February 1, 2027. What changes, who is affected, and how to move your users to passkeys in time.

Datto RMM alternative or add-on? Comparison for MSPs
Datto RMM belongs to Kaseya and is the RMM behind Kaseya 365. When a Datto RMM alternative fits, and when AI support for users is the better add-on.

Recover a Deleted File: All the Ways at Work
File deleted, overwritten or unsaved? Recover it via Recycle Bin, OneDrive and SharePoint, version history, AutoRecover, Previous Versions or Time Machine.

IT Support for Law Firms: What Really Comes Up Day to Day
Law firm software unreachable, scan folder missing, certificate expired: what IT support for law firms really has to deliver – from real tickets.

Find Your BitLocker Recovery Key: All the Ways
Windows asks for the BitLocker recovery key? Where to find the 48-digit key (Microsoft account, Entra ID, Intune, AD) and why it is requested.

SysAid Alternative: AI Service Desk or AI on the Device?
SysAid relies heavily on AI agents in the service desk – from 89 USD per technician. When a SysAid alternative fits and how on-device AI support differs.

Windows Server Shuts Down Every Hour? Check the License
Server shuts itself down after about an hour – taking VMs and printers with it? Usually the evaluation license has expired. How to spot and fix it.

IT Support Escalation: What Belongs in the Handover Ticket
A case moves to 2nd level – and everything starts over there. What a good handover ticket contains, with real examples from escalations.

Keyboard or Mouse Not Responding: Quick Fixes
Keyboard not typing, mouse not moving, or Y and Z swapped? The most common causes for USB, wireless and Bluetooth devices on Windows and Mac.