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OTRS Alternative: Znuny, OTOBO, KIX oder KI-Support?
Insights & Trends13.11.2026· 4 min

OTRS Alternative: Znuny, OTOBO, KIX or AI Support?

With the OTRS Community Edition discontinued, many seek an alternative. The forks at a glance – and when AI support on the device complements them better.

Nico Haslberger
Nico Haslberger
Schatten-KI im Unternehmen: erkennen, regeln, ersetzen
Insights & Trends13.11.2026· 5 min

Shadow AI in the Workplace: Detect, Govern, Replace

Employees use AI tools IT doesn't know about, with customer data, contracts and code. How to detect shadow AI, set sensible rules and offer alternatives.

Timo Haslberger
Timo Haslberger
KI-Agent im IT-Support: Leitplanken, die wirklich halten
Insights & Trends13.11.2026· 4 min

AI Agent in IT Support: Guardrails That Actually Hold

An AI agent on the computer needs limits outside the prompt: protected list, blocked actions, approvals that expire. This is how it looks in practice.

Timo Haslberger
Timo Haslberger
Microsoft schaltet SMS-MFA ab: Passkeys bis Februar 2027
Insights & Trends12.11.2026· 5 min

Microsoft SMS MFA Retirement: Passkeys by February 2027

Microsoft ends SMS and voice call sign-in in Entra ID on February 1, 2027. What changes, who is affected, and how to move your users to passkeys in time.

Nico Haslberger
Nico Haslberger
Datto RMM Alternative oder Ergänzung? Vergleich für MSPs
Insights & Trends12.11.2026· 5 min

Datto RMM alternative or add-on? Comparison for MSPs

Datto RMM belongs to Kaseya and is the RMM behind Kaseya 365. When a Datto RMM alternative fits, and when AI support for users is the better add-on.

Nico Haslberger
Nico Haslberger
Gelöschte Datei wiederherstellen: Alle Wege im Büro
Best Practices12.11.2026· 4 min

Recover a Deleted File: All the Ways at Work

File deleted, overwritten or unsaved? Recover it via Recycle Bin, OneDrive and SharePoint, version history, AutoRecover, Previous Versions or Time Machine.

Nico Haslberger
Nico Haslberger
IT-Support für Kanzleien: Was im Alltag wirklich anfällt
Insights & Trends11.11.2026· 4 min

IT Support for Law Firms: What Really Comes Up Day to Day

Law firm software unreachable, scan folder missing, certificate expired: what IT support for law firms really has to deliver – from real tickets.

Nico Haslberger
Nico Haslberger
BitLocker-Wiederherstellungsschlüssel finden: Alle Wege
Best Practices11.11.2026· 4 min

Find Your BitLocker Recovery Key: All the Ways

Windows asks for the BitLocker recovery key? Where to find the 48-digit key (Microsoft account, Entra ID, Intune, AD) and why it is requested.

Nico Haslberger
Nico Haslberger
SysAid Alternative: KI-Service-Desk oder KI am Gerät?
Insights & Trends11.11.2026· 5 min

SysAid Alternative: AI Service Desk or AI on the Device?

SysAid relies heavily on AI agents in the service desk – from 89 USD per technician. When a SysAid alternative fits and how on-device AI support differs.

Nico Haslberger
Nico Haslberger
Windows Server fährt jede Stunde herunter? Lizenz prüfen
Best Practices10.11.2026· 5 min

Windows Server Shuts Down Every Hour? Check the License

Server shuts itself down after about an hour – taking VMs and printers with it? Usually the evaluation license has expired. How to spot and fix it.

Nico Haslberger
Nico Haslberger
Eskalation im IT-Support: Was ins Übergabeticket gehört
Insights & Trends10.11.2026· 4 min

IT Support Escalation: What Belongs in the Handover Ticket

A case moves to 2nd level – and everything starts over there. What a good handover ticket contains, with real examples from escalations.

Nico Haslberger
Nico Haslberger
Tastatur oder Maus reagiert nicht: Schnelle Lösungen
Best Practices10.11.2026· 4 min

Keyboard or Mouse Not Responding: Quick Fixes

Keyboard not typing, mouse not moving, or Y and Z swapped? The most common causes for USB, wireless and Bluetooth devices on Windows and Mac.

Nico Haslberger
Nico Haslberger