;}.cls-2{fill:url(%23Unbenannter_Verlauf_5-2);}.cls-3{fill:url(%23Unbenannter_Verlauf_5-5);}.cls-4{fill:url(%23Unbenannter_Verlauf_5-6);}.cls-5{fill:url(%23Unbenannter_Verlauf_5-3);}.cls-6{fill:url(%23Unbenannter_Verlauf_5-4);}%3c/style%3e%3clinearGradient%20id='Unbenannter_Verlauf_5'%20x1='1075.02'%20y1='943.06'%20x2='1201.78'%20y2='943.06'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20offset='0'%20stop-color='%2322b88a'/%3e%3cstop%20offset='1'%20stop-color='%231a9e78'/%3e%3c/linearGradient%3e%3clinearGradient%20id='Unbenannter_Verlauf_5-2'%20x1='234.11'%20y1='663.43'%20x2='1058.29'%20y2='663.43'%20xlink:href='%23Unbenannter_Verlauf_5'/%3e%3clinearGradient%20id='Unbenannter_Verlauf_5-3'%20x1='843.79'%20y1='1064.84'%20x2='1096.04'%20y2='1064.84'%20xlink:href='%23Unbenannter_Verlauf_5'/%3e%3clinearGradient%20id='Unbenannter_Verlauf_5-4'%20x1='1120.37'%20y1='662.1'%20x2='1253'%20y2='662.1'%20xlink:href='%23Unbenannter_Verlauf_5'/%3e%3clinearGradient%20id='Unbenannter_Verlauf_5-5'%20x1='97.45'%20y1='265.53'%20x2='385.89'%20y2='265.53'%20xlink:href='%23Unbenannter_Verlauf_5'/%3e%3clinearGradient%20id='Unbenannter_Verlauf_5-6'%20x1='295.45'%20y1='255.64'%20x2='1213.95'%20y2='255.64'%20xlink:href='%23Unbenannter_Verlauf_5'/%3e%3c/defs%3e%3cpath%20class='cls-1'%20d='M1201.78,871c-.61,1.55-1.23,3.1-1.86,4.66-20.33,50.18-47.14,96.85-80.02,139.45-7.56-13.82-21.78-22.31-37.69-22.31h-7.19c29.82-37.26,54.46-78.02,73.61-121.8h53.15Z'/%3e%3cpath%20class='cls-2'%20d='M665.24,264.59l69.02,186.52c21.3,57.57,66.69,102.96,124.26,124.26l186.52,69.02c17.67,6.54,17.67,31.54,0,38.08l-186.52,69.02c-57.57,21.3-102.96,66.69-124.26,124.26l-69.02,186.52c-6.54,17.67-31.54,17.67-38.08,0l-69.02-186.52c-21.3-57.57-66.69-102.96-124.26-124.26l-186.52-69.02c-17.67-6.54-17.67-31.54,0-38.08l186.52-69.02c57.57-21.3,102.96-66.69,124.26-124.26l69.02-186.52c6.54-17.67,31.54-17.67,38.08,0Z'/%3e%3cpath%20class='cls-5'%20d='M1082.21,1021.98h-79.13c-1.7,0-2.97-1.56-2.62-3.23l22.72-109.35c2.94-14.16-15.11-22.74-24.23-11.51l-152.04,187.31c-7.32,9.02-.9,22.5,10.72,22.5h79.13c1.7,0,2.97,1.56,2.62,3.23l-22.72,109.35c-2.94,14.16,15.11,22.74,24.23,11.51l152.04-187.31c7.32-9.02.9-22.5-10.72-22.5Z'/%3e%3crect%20class='cls-6'%20x='1120.37'%20y='486.36'%20width='132.63'%20height='351.48'%20rx='19.58'%20ry='19.58'/%3e%3cpath%20class='cls-3'%20d='M250.58,128.27l13.88,55.81c7.19,28.91,29.76,51.47,58.66,58.66l55.81,13.88c9.29,2.31,9.29,15.51,0,17.82l-55.81,13.88c-28.91,7.19-51.47,29.76-58.66,58.66l-13.88,55.81c-2.31,9.29-15.51,9.29-17.82,0l-13.88-55.81c-7.19-28.91-29.76-51.47-58.66-58.66l-55.81-13.88c-9.29-2.31-9.29-15.51,0-17.82l55.81-13.88c28.91-7.19,51.47-29.76,58.66-58.66l13.88-55.81c2.31-9.29,15.51-9.29,17.82,0Z'/%3e%3cpath%20class='cls-4'%20d='M1213.95,453.21h-67.62c-1.23,0-2.47.04-3.67.12-27.03-63.89-65.84-121.36-115.42-170.94-51.54-51.54-111.61-91.44-178.55-118.59-64.67-26.22-133.03-39.52-203.16-39.52s-138.48,13.3-203.16,39.52c-33.73,13.67-65.72,30.61-95.75,50.63l-.19-.05c-23.62-5.88-42.51-22.85-51-45.24,37.87-26.86,78.65-49.21,122.01-66.79,72.63-29.44,149.37-44.38,228.08-44.38s155.45,14.93,228.08,44.38c75.2,30.51,142.67,75.31,200.53,133.15,57.84,57.85,102.65,125.33,133.15,200.53,2.31,5.7,4.54,11.43,6.66,17.19Z'/%3e%3c/svg%3e){kind=small}
Insights & Trends
Numbers and analysis on IT support: what a ticket really costs, how level-1 work is changing and what AI in the helpdesk delivers today.
OTRS Alternative: Znuny, OTOBO, KIX or AI Support?
With the OTRS Community Edition discontinued, many seek an alternative. The forks at a glance – and when AI support on the device complements them better.
Shadow AI in the Workplace: Detect, Govern, Replace
Employees use AI tools IT doesn't know about, with customer data, contracts and code. How to detect shadow AI, set sensible rules and offer alternatives.
AI Agent in IT Support: Guardrails That Actually Hold
An AI agent on the computer needs limits outside the prompt: protected list, blocked actions, approvals that expire. This is how it looks in practice.
Microsoft SMS MFA Retirement: Passkeys by February 2027
Microsoft ends SMS and voice call sign-in in Entra ID on February 1, 2027. What changes, who is affected, and how to move your users to passkeys in time.
Datto RMM alternative or add-on? Comparison for MSPs
Datto RMM belongs to Kaseya and is the RMM behind Kaseya 365. When a Datto RMM alternative fits, and when AI support for users is the better add-on.
IT Support for Law Firms: What Really Comes Up Day to Day
Law firm software unreachable, scan folder missing, certificate expired: what IT support for law firms really has to deliver – from real tickets.
SysAid Alternative: AI Service Desk or AI on the Device?
SysAid relies heavily on AI agents in the service desk – from 89 USD per technician. When a SysAid alternative fits and how on-device AI support differs.
IT Support Escalation: What Belongs in the Handover Ticket
A case moves to 2nd level – and everything starts over there. What a good handover ticket contains, with real examples from escalations.
Jamf Alternative or Complement? Mac Management vs. AI
Jamf is the standard for managing Macs and iPhones in companies. When a Jamf alternative fits, and when AI support for Mac users is the better complement.
IT Support in Mechanical Engineering: Beyond Office IT
PLC programmers, CAD and electrical design, locked design files, ERP: what IT support in mechanical engineering and manufacturing really has to deliver.
“Data in the EU”: what data residency really means
A data center in Frankfurt doesn't mean all data stays in the EU. Storage, AI model, support access, CLOUD Act: questions to ask providers.
SuperOps Alternative or Complement? Comparison for MSPs
SuperOps combines PSA and RMM for MSPs. User requests still land with the technician. Pricing, AI and when a complement beats switching.