~/supersupport $ ai-support --autonomous
IT support that resolves itself.
supersupport.ai takes over your first-level IT support fully automatically: via chat, AI analysis and secure system access. No ticket stays open.
No spam. No credit card. Just genuine interest.
Works with your tools
How it works
Who chats with the AI agent?
Full control for your IT team
Your IT admin chats directly with the AI agent at eye level: complex diagnostics, log analysis and deep system interventions, all remote.
- Technical language at IT pro level, no dumbed-down answers
- Automated fixes executed directly on the target system
- Complete documentation for your ticket system
- No physical access to the device needed
Features
What does supersupport.ai resolve automatically?
Over 80% of standard tier-1 requests: printers, VPN, password resets, software installs and permissions. Anything the agent cannot resolve is escalated to your team with the full diagnostic context.
AI-powered 1st Level Support
The AI resolves over 80% of all standard requests fully automatically, without human intervention.
Client Installation
Shell access on macOS, Windows and Linux, logged and traceable. No on-site visit needed.
Admin Dashboard
Central log of all activities, tickets and resolved issues in real time. You see what the agent did without having to ask.
End-to-end encryption
TLS-encrypted communication, encrypted storage, credentials stored only as hashes. The uninterrupted audit trail is exactly what NIS2 and DORA reviews ask for.
Integrations
Live integrations with Jira, Slack and Microsoft Teams. Tickets appear where your team already works, with no tool switching.
Multilingual
German and English out of the box. Sites abroad do not need a separate support channel.
Admin Dashboard
What does your IT team see in the dashboard?
See live which problems were resolved, where users are stuck and when your team needs to step in.
Auto Resolved
+12% this week
Avg. Response
Updated live
Open Escalations
2 in progress
Launch Video
See supersupport.ai live in action
The video follows one real ticket, from the chat message to the fix on the device. After that you will know whether it fits your first level.
For IT Admins
How do you stay in control of the agent?
Full transparency for your IT team, from every resolved ticket to the automatic audit log.
Admin Dashboard
Full control for your IT team.
The dashboard shows in real time what was resolved, where users are stuck, and when your team needs to step in.
Auto Resolved
+12% this week
Avg. Response
Updated live
Open Escalations
2 in progress
System Intelligence
How does the agent know what is happening on the device?
The agent reads operating system, installed software, network and security status straight from the endpoint. It flags anomalies before they turn into tickets.
GDPR-compliant · All data stays in your infrastructure. No data transfer to third countries.
Integrations
Which tools are connected?
Jira, Slack and Microsoft Teams are live, set up in under 30 minutes.
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Jira
Ticketing
Slack
Communication
Teams
Communication
M365
Planned
Intune
Planned
Jamf
Planned
ClickUp
Planned
Addigy
Planned
Data protection & operations
Where does your data live?
Built in Austria, hosted in the EU. Data stays in Frankfurt, shell commands only run against a reviewed allowlist, and every agent action lands in an immutable audit log.
Clean Code
Every line is written and reviewed according to strict engineering standards.
GDPR-compliant
Privacy by European standards. Your data stays in Europe.
Austrian Engineering
Built in Austria, data hosted in the EU. Every agent action is written to an immutable audit log.
Frequently Asked Questions
supersupport.ai supports macOS, Windows 10/11 and common Linux distributions (Ubuntu, Debian, CentOS). The agent is installed once as a lightweight background process.
All connections are TLS 1.3 encrypted. Shell commands are only executed after explicit approval. Audit logs of all actions are always accessible. We store no data on our servers. Everything stays in your infrastructure.
supersupport.ai is in closed beta, so there is no open trial yet. Everyone on the waitlist gets beta access free of charge, no credit card, with the full feature set. When a self-service trial launches, the waitlist hears about it first.
supersupport.ai is optimized for 1st-level support (printer, software installation, password reset, network issues etc.). For complex problems, the AI automatically creates a ticket for your 2nd-level support with all relevant diagnostic information.
Jira, Slack and Microsoft Teams are live. Guided setup usually takes under 30 minutes. Microsoft 365, Intune, Jamf, ClickUp and Addigy are on the roadmap.
No. supersupport.ai is fully cloud-hosted. On request, we also offer a self-hosted model on your own server.
Be one of the first
supersupport.ai is currently in closed beta. Sign up and we will get in touch personally.