Today
Outlook won't start. A ticket goes out, then both sides wait on each other.
- Ticket
- Wait
- Follow-up questions
- Remote session
- Hunt for the cause
Ticket open
~/supersupport $ For IT teams and managed service providers
We cut IT workload in half. Fixed before it becomes a ticket.
SuperSupport fixes problems directly on the endpoint. Employees describe the issue in their own words, SuperSupport checks the computer, runs the approved fix and verifies it worked. Anything left goes to your IT team with the diagnosis done.
Works on its own Windows and macOS End-to-end encrypted 14-day free trial
14-day free trial · Windows and macOS · End-to-end encrypted
Trusted by enterprises
supersupport.ai · Inbox
LIVE Today vs. with SuperSupport
One IT problem, two ways
SuperSupport isn't a chatbot in front of a ticket system. It works on the device.
With SuperSupport
The chat reads: "Outlook won't start." SuperSupport handles the rest right on the laptop.
- Laptop checkedread-only
- Cause foundOutlook cache corrupted
- Cache clearedwithin your rules
- Outlook restarted
- Result verifiedOutlook is running
Fixed, no ticket
How a case works
Four steps, right on the device
1
Describe
In plain words, no form.
2
Check
SuperSupport combines the request with device diagnostics and your knowledge base.
3
Fix
Approved steps run directly on the device, within your rules.
4
Verify or hand over
The result is checked. Complex cases go to your IT team with the diagnosis and steps so far, directly into your ticket system if you want.
Who it's for
Three roles, one workflow
Employees
Describe the problem and get back to work.
IT team
Set the rules, take over open cases with the diagnosis done.
Managed service providers
Many clients, separate rules per client, one overview.
An example
Outlook won't start. Here's how SuperSupport fixes it.
Describe the problem, the device is checked, the approved fix runs, the result is verified. Ticket: not needed.
supersupport.ai · Live Chat
LIVE
Describe your IT issue…
Admin Dashboard
Full control for your IT team.
The dashboard shows in real time what was resolved, where users are stuck, and when your team needs to step in.
Live audit logs for every action
Instant visibility into escalations and priorities
Metrics for response time, auto-resolution rate, and open cases
Admin Dashboard · Audit Log
Today · LiveResolved today
27
sample value
Active devices
142
sample value
Open Escalations
3
2 in progress
TimeUserActionStatus
09:02m.muellerOutlook profile checked✓ Resolved
09:07j.schmittCache cleared (approved)✓ Resolved
09:11a.weberOutlook restarted✓ Resolved
09:15t.bauerResult verified: Outlook running✓ Resolved
Features
What does SuperSupport fix automatically?
Printers, network, hung services and applications: the everyday cases that fill first-level support. Anything left goes to your team with the full diagnosis.
First-level support that acts
Up to 80% less effort and cost in first-level support. Measured with our customers and in our own MSP operation.
up to 80% · 1st level
Client Installation
Shell access on Windows and macOS, logged and traceable. No on-site visit needed.
Windows · macOS
Admin Dashboard
Central log of all activities, tickets and resolved issues in real time. You see what the agent did without having to ask.
audit log · real time
End-to-end encryption
TLS-encrypted communication, encrypted storage, credentials stored only as hashes. The uninterrupted audit trail is exactly what NIS2 and DORA reviews ask for.
end-to-end · allowlist
Integrations
Connected to Jira, ClickUp, Confluence, SharePoint, Notion and Microsoft Teams, and any other integration is possible. Tickets appear where your team already works.
ticketing · knowledge · chat
Multilingual
German and English out of the box. Sites abroad do not need a separate support channel.
German · English
Launch Video
See supersupport.ai live in action
The video follows one real ticket, from the chat message to the fix on the device. After that you will know whether it fits your first level.
Admin Dashboard
What does your IT team see in the dashboard?
See live which problems were resolved, where users are stuck and when your team needs to step in.
Real-time Dashboard
Audit Logs of All Actions
User & Role Management
GDPR-compliant
Fixed right on the device
Up to 80% less effort in first-level support
Admin Dashboard · Audit Log
Today · LiveResolved today
27
sample value
Active devices
142
sample value
Open Escalations
3
2 in progress
TimeUserActionStatus
09:02m.muellerPrinter HP 4015 · Print queue cleared✓ Resolved
09:07j.schmittNetwork stack reset✓ Resolved
09:11a.weberOutlook cache cleared✓ Resolved
09:15t.bauerExchange sync · Diagnosis running…⏳ Running
09:18s.kleinServer error L3 · Ticket #4821 created⬆ Escalated
System Intelligence
How does SuperSupport know what's going on on the device?
SuperSupport reads the operating system, installed software, network and security status right on the device. Anomalies are flagged before they become a ticket.
macOS
Windows
Network
Self-learning
Auto-Updates
TLS 1.3 E2E
supersupport · scan.log
GDPR-compliant · End-to-end encrypted. Anonymization before every AI call.
Data protection & operations
How your data is protected.
Developed in Austria. Built by an IT service provider that has managed more than 6,000 workplaces since 2014. Commands run only within your rules, and every action lands in an immutable audit log.
Clean Code
Every line is written and reviewed according to strict engineering standards.
GDPR-compliant
Processed in line with the GDPR. The data processing agreement is part of the contract.
Austrian Engineering
Built in Austria. Every agent action is written to an immutable audit log.
For technicians
And for your technicians: diagnostics at pro level
supersupport.ai · IT Remote Chat
Describe your IT issue…
Full control for your IT team
Your IT admin chats directly with SuperSupport at eye level: complex diagnostics, log analysis and deep system interventions, all remote.
- Technical language at IT pro level, no dumbed-down answers
- Automated fixes executed directly on the target system
- Complete documentation for your ticket system
- No physical access to the device needed
Integrations
Which tools are connected?
Connected today: Jira, ClickUp, Confluence, SharePoint, Notion and Microsoft Teams. Any other kind of integration is possible.
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supersupport.ai
Jira
Ticketing
Slack
Planned
Teams
Communication
M365
Planned
Intune
Planned
Jamf
Planned
ClickUp
Ticketing
Addigy
Planned
Frequently Asked Questions
It fixes IT problems right on the employee's computer, not through the ticket system. Describe the problem in your own words. SuperSupport checks the computer, runs the approved fix and verifies it worked. Anything left goes to your IT team with the diagnosis done.
Yes. 14 days, full feature set. Add a card, you're charged only after the trial.
€149 per month for up to 25 seats. Business for 25 to 500 seats: €7.90 per seat per month, or €6.90 on an annual contract. A seat is one device.
End-to-end encrypted. Every action is in the audit log. Passwords typed into the chat are blocked before they reach the AI model. A data processing agreement is available.
No. Your IT team sets per device what runs without approval. Every command is checked before it runs. Servers, Active Directory and passwords stay with your admins.
The case goes to your IT team with the diagnosis, the steps already taken and the result. Nobody explains their problem twice.
Jira, ClickUp, Confluence, SharePoint, Notion and Microsoft Teams. Need something else? Tell us which, we'll build it.
Windows 10/11 or macOS, an internet connection and five minutes to install. No open ports, no VPN, no server infrastructure of your own. Enterprise gets self-hosting on request.
Start today. 14 days free.
Sign up, install the client, let it fix the first problem. Add a card, you're charged only after the trial.