~/supersupport $ ai-support --for-msps

Scale your managed support without hiring more technicians.

supersupport.ai resolves your clients' recurring tickets automatically, handles remote troubleshooting, and gives your team back the time for high-margin projects.

Multi-tenant SLA & performance reports GDPR-compliant Set up in 30 minutes

Early Access · claim your spot on the waitlist now.

Connected today · any other integration possible

Sound familiar?

Running an MSP is a constant race against the clock

More clients, same team, rising expectations. That’s exactly where supersupport.ai comes in.

The same standard tickets keep eating your best technicians’ time.
Talent shortage: hiring new technicians takes months and eats your margin.
SLAs under pressure: response times slip during peak hours.
Remote support ties up staff for tasks that could long be automated.
Night shifts and weekend on-call wear the team down.
Onboarding new clients is slow and poorly standardized.

IT-Techniker mit Headset an mehreren Bildschirmen in einem hellen Büro

From the MSP floor

Your technicians are too goodfor printer tickets.

Every hour in first level is missing from projects, security and consulting — where your MSP earns money and keeps clients. And every new client brings the same tickets: queues, Wi-Fi, stuck services.

supersupport.ai takes over this routine right on the device. Your people work on what you hired them for.

How it works

An AI technician that grows with your MSP

Not a scripted chatbot, but an autonomous agent that actually resolves tickets.

Automation

Resolves standard tickets fully automatically

Print queue, network stack, stuck services, caches: supersupport.ai understands the request, runs the steps once approved and documents everything in the ticket.

Over 70% of first-level tickets with zero human touch
Responds in seconds instead of hours, around the clock
Cleanly documented for audit & billing

supersupport.ai ticket view: password reset resolved automatically and documented in the ticket

Remote support

AI-driven remote troubleshooting

The agent connects to the endpoint, analyzes logs, finds the root cause and fixes it. Or escalates to your technician with full context.

Automatic diagnostics on Windows & macOS
Escalation with the full history, no back-and-forth
Fewer remote sessions, more resolved tickets

Multi-tenant

One dashboard for all your clients

Manage every tenant separately, with their own policies and branding, but run it all from one central console. Per-client reporting included.

Separate tenants, central control
Automatic SLA & performance reports

supersupport.ai tenant overview: all MSP clients with automation rate and SLA status

Everything included

Built for running an MSP

Ticket integration

Connects to your PSA/ticketing system and works where your team already is.

Tool connectivity

Jira, ClickUp, Confluence, SharePoint, Notion, Teams. Any kind of integration is possible.

Secure & compliant

GDPR-compliant, data in the EU, granular permissions per tenant.

Reporting

Automatic per-client reports for QBRs and billing.

Team relief

Your first-level becomes second-level, the AI handles the routine.

Fast onboarding

New clients productive in hours instead of weeks.

70%

of standard tickets automated

3×

faster resolution times

24/7

support without night shifts

extra technicians needed

Common questions from MSPs

No. The AI handles routine and first-level work so your team can focus on complex, high-margin tasks.

Yes. supersupport.ai is built for integration and works inside your existing tools and ticketing systems. Any kind of integration is possible.

Data is processed GDPR-compliant in the EU, with granular permissions and separate tenants per client.

Yes, multi-tenant is built in. Each tenant has its own policies, branding and reports, centrally controlled.

We’re in early access. Join the waitlist and we’ll reach out with your access.

Ready to scale your support?

Claim early access and grow without overloading your team.