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~/supersupport $ press --contact
Press
Everything you need for a piece on supersupport.ai — profile to copy, facts, logo. Questions come straight to us, not to an agency: [email protected]
Company profile for quoting
Short (one sentence)
supersupport.ai is an AI agent that takes over first-level IT support in companies — built by an Austrian MSP team, with data kept in the EU.
Medium (three sentences)
supersupport.ai is an AI agent for first-level IT support. It takes requests by chat, analyses the affected device and carries out standard tasks itself once approved; it resolves over 80 % of standard tier-1 requests fully automatically and escalates the rest to the IT team with complete diagnostic context. The product is built by MoreBit Technologies in Upper Austria — a team that knows the pain from running its own MSP business.
Long (boilerplate)
supersupport.ai is an AI-powered agent for first-level IT support in companies and at IT service providers. Through a desktop client it analyses the affected device locally and carries out approved tasks itself instead of handing them to a person. Every action runs through an allowlist and is logged without gaps; communication is end-to-end encrypted, data is held in the EU, and self-hosted operation is possible. supersupport.ai is developed by MoreBit Technologies GmbH in Pasching, Upper Austria. The team runs IT support for business clients itself — the product came out of that daily work, not off a drawing board.
Facts
At a glance
Details you can use without checking back.
Company
MoreBit Technologies GmbH, commercial register FN 589356 a.
FN 589356 a
Headquarters
Kramlehnerweg 1, 4061 Pasching, Upper Austria.
Pasching · Austria
Founders
Ing. Nico Haslberger, B.Sc. (CEO) and Timo Haslberger (CPO).
Two founders
Product
AI agent for first-level IT support with a desktop client for Windows and macOS.
Windows · macOS
Data
Processed in the EU, GDPR-compliant, self-hosting possible. Complete audit trail.
EU · GDPR · audit log
Status
Closed beta, rolling out to existing MSP clients first.
Closed beta
Assets
Logo and imagery
App icon (SVG)
Vector format, works on light and dark backgrounds.
Preview image (JPG)
The image shown when the site is shared. 1200 × 630.
Nico Haslberger, CEO
Portrait, 3200 × 4000 at 300 dpi, print quality. Photo: Fabian Zach.
Timo Haslberger, CPO
Portrait, 3200 × 4000 at 300 dpi, print quality. Photo: Fabian Zach.
The founders in Linz
Landscape, 4500 × 3000 at 300 dpi, for full-width articles. Photo: Fabian Zach.
Usage notes
- The spelling is supersupport.ai — lowercase, with the dot, no space. It stays lowercase at the start of a sentence.
- Please no stock photos of smiling people at laptops. If you need imagery that is not here — product screenshots, for instance — write to us and we will send it.
- Please do not distort or recolour the logo, or place it on a busy background.
- Please credit the photos: Photo: Fabian Zach.
- On numbers: we publish only what we can support. If you need a figure that is not listed here, ask — we would rather say "we don't know" than give you an estimate.
Press contact: [email protected]