Built by IT engineers, made for IT teams.
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~/supersupport $ cat mission.md

We are not replacing people. We are giving them their time back.

Our goal is not to make IT teams smaller. Our goal is to give your team its time and nerves back — for the work it is actually there to do.

Sound familiar?

Every day starts with the same tickets.

Each request on its own is small. Together they eat the day — and the energy for everything else.

  • "Can you quickly …?" — and the thought you were in the middle of is gone.
  • The print queue is stuck. Again.
  • "My Wi-Fi is down." You know the fix by heart, and it still pulls you out.
  • Projects that have waited for months because the day ended in tickets again.
  • Security work that keeps slipping to next week.
  • Going home feeling you did a lot and got nothing done.
Timo und Nico Haslberger von hinten an der Donau, auf dem Rücken: „Tier 1 Support is dead. We killed it!"

Tier 1 Support is dead

We mean the routine.Not the people.

Our jackets say "Tier 1 Support is dead. We killed it!" We mean it — exactly as written. What is dead is the routine: the print queue that is stuck for the hundredth time. The network stack that only needs a reset. The ticket anyone on the team could solve in their sleep, and that still breaks their focus.

The people who used to solve these tickets are needed more than ever. For everything an agent cannot do: listen, weigh things up, decide and take responsibility.

Our mission

Time and nerves back. For the work that matters.

We want everyone in IT to go home feeling they worked on something important — not just worked through tickets. That is why SuperSupport takes over the first-level routine. And your team gets back what it misses most in everyday work.

Time

The agent resolves four out of five standard first-level requests automatically, right on the device. The hours belong to the team again.

Nerves

Fewer interruptions, less context switching. What still reaches you is already diagnosed and escalated with full context.

Focus

Room for projects, security and the people in the company. For what you are actually there to do.

What the time is for

The work you are actually there for.

When first level takes care of itself, there is room for what no agent can take over.

Security

Patching, hardening, access concepts — the topics that always slip to next week.

Projects

The migration, the new site, the modernisation that has been waiting for months.

Automation

Improving processes instead of running them by hand every day.

People

Training and advising colleagues instead of just fighting fires.

Strategy

Talking to management about tomorrow's IT, not yesterday's ticket.

Closing time

Leaving on time without the inbox overflowing again.

People decide

The agent works for your team. Not around it.

Trust comes from control. So every decision that matters stays with you.

Only what you approve

The agent only runs actions that are on your allowlist.

Everything traceable

Every action lands in the audit log and stays traceable.

Escalation with context

Whatever the agent should not solve reaches you with a full diagnosis — nobody starts from zero.

Accounts stay with you

Passwords, accounts and permissions stay with your admins, that is second level. At most, the agent prepares the ticket.

Timo und Nico Haslberger mit verschränkten Armen vor einem Betonbau in Linz

Why we build this

We know these days.We have them ourselves.

We have worked as an MSP since 2014. We support airlines, large enterprises, mid-sized companies and operators of critical infrastructure, well over 6,000 workstations in total. And everywhere we see the same thing: good people getting stuck in first level.

SuperSupport is the tool we always wanted for ourselves. Built by two brothers who know the help desk not from slide decks, but from their own working day.

More about us

Give your IT team its time back.

SuperSupport is in closed beta. Join the waitlist and we will get in touch.