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Product Updates
What is new in supersupport.ai: agent, dashboard, integrations and security features, straight from the closed beta.
Why SuperSupport Doesn't Deploy Software to All Devices
New version on all 50 PCs by chat with an AI? SuperSupport is deliberately not a tool for fleet-wide software deployment. Rollouts belong in RMM or Intune.
Why SuperSupport Doesn't Restart Servers
Restart servers, reconfigure services, install updates by chat with an AI? SuperSupport deliberately stays out of servers. Why that isn't 1st-level work.
Why SuperSupport Does Not Change Firewall Rules
Open a port or change the VPN via AI chat? SuperSupport deliberately stays out of firewalls and routers. Why, and what the agent does from the workstation.
Why SuperSupport Does Not Take Over Your Screen
Some AI agents click through the screen like a human. SuperSupport does not take over mouse and keyboard but runs targeted, logged checks. Why it is safer.
Why SuperSupport Does Not Manage Users and Licenses
New hire, new license, new group via AI chat? SuperSupport deliberately creates no accounts and assigns no licenses. Why, and what the agent does instead.
Why SuperSupport Does Not Reset Passwords
Many AI service desks advertise automatic password and MFA resets via Active Directory. SuperSupport deliberately does not. Why, and what happens instead.
1st-Level AI Support: What It Can and Can't Do
What an AI agent handles in 1st-level IT support, where it deliberately stops, and why SuperSupport leaves passwords, users, firewall and servers to IT.
Welcome to the Future of IT Support
Our launch video is here. Watch how SuperSupport.ai resolves IT issues in under 60 seconds: autonomously, directly on the device, no helpdesk ticket needed.