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Nico Haslberger
CEO & Co-Founder
Nico Haslberger ist Co-Founder & CEO von SuperSupport.ai. Mit langjähriger Erfahrung als IT-Techniker kennt er die Probleme im IT-Support aus erster Hand: von überlasteten Helpdesks bis zu wiederkehrenden Tickets, die Teams ausbremsen. Dieses Wissen steckt heute in jedem Feature der Plattform. Er sorgt dafür, dass SuperSupport.ai genau die Probleme löst, die er selbst jahrelang erlebt hat.
Articles by Nico Haslberger
Best Practices09.06.2026· 9 min
7 signs your IT support is overwhelmed
Rising ticket times, systematic overtime, shadow IT: the 7 clearest warning signs and how to course-correct.
Best Practices01.06.2026· 7 min
5 IT tickets that can be resolved in 60 seconds
Over 60% of all IT tickets follow five patterns, and each can be automatically resolved in under a minute. Which ones and how it works.