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Nico Haslberger
CEO & Co-Founder
Nico Haslberger is Co-Founder & CEO of SuperSupport.ai. With years of experience as an IT technician, he knows the problems in IT support first-hand: from overloaded help desks to recurring tickets that slow teams down. That knowledge is built into every feature of the platform today. He makes sure SuperSupport.ai solves exactly the problems he experienced himself for years.
Articles by Nico Haslberger
OTRS Alternative: Znuny, OTOBO, KIX or AI Support?
With the OTRS Community Edition discontinued, many seek an alternative. The forks at a glance – and when AI support on the device complements them better.
Microsoft SMS MFA Retirement: Passkeys by February 2027
Microsoft ends SMS and voice call sign-in in Entra ID on February 1, 2027. What changes, who is affected, and how to move your users to passkeys in time.
Datto RMM alternative or add-on? Comparison for MSPs
Datto RMM belongs to Kaseya and is the RMM behind Kaseya 365. When a Datto RMM alternative fits, and when AI support for users is the better add-on.
Recover a Deleted File: All the Ways at Work
File deleted, overwritten or unsaved? Recover it via Recycle Bin, OneDrive and SharePoint, version history, AutoRecover, Previous Versions or Time Machine.
IT Support for Law Firms: What Really Comes Up Day to Day
Law firm software unreachable, scan folder missing, certificate expired: what IT support for law firms really has to deliver – from real tickets.
Find Your BitLocker Recovery Key: All the Ways
Windows asks for the BitLocker recovery key? Where to find the 48-digit key (Microsoft account, Entra ID, Intune, AD) and why it is requested.
SysAid Alternative: AI Service Desk or AI on the Device?
SysAid relies heavily on AI agents in the service desk – from 89 USD per technician. When a SysAid alternative fits and how on-device AI support differs.