Aisera Alternative for Mid-Sized Companies and MSPs

Aisera makes AI agents for IT, HR, customer service and finance. Your printer is just one of very many customers.

Short verdict: Aisera is an extensive platform for AI agents in IT, HR, customer service and finance – and has been part of Automation Anywhere since November 2025. Prices are on request only, and publicly known benchmarks start at around $200,000 a year. For mid-sized companies in the DACH region and for IT service providers, that is a size too big. Here is the comparison with a solution built for exactly this target group.

What is Aisera?

Aisera is a platform for AI agents that are meant to handle requests in IT, HR, customer service, finance and facility management on their own. The Silicon Valley company relies on many specialized agents that work together, make decisions and trigger processes in connected systems.

Gartner listed Aisera as a “Visionary” in its 2025 Magic Quadrant for AI applications in ITSM and rated the platform particularly well in 2026 in the end-user self-help discipline. Customers include large companies from technology, healthcare and finance.

What has changed with the acquisition?

Since November 2025, Aisera has belonged to Automation Anywhere, one of the major vendors for process automation (RPA). Automation Anywhere wants to use Aisera to extend its automation platform with AI agents for IT and employee requests.

For customers, that means: Aisera becomes part of a larger automation portfolio. If you already use Automation Anywhere, you benefit. For everyone else, the platform is growing more toward enterprise automation than toward lean solutions for smaller businesses.

Why do so many look for an Aisera alternative?

Because Aisera is designed for enterprise budgets and large rollout projects.

• Price: No public price lists. On the Azure Marketplace, around $200,000 per year for up to 1,000 users and about 1.2 million for up to 10,000 users were listed. Market reports speak of $100,000 to $500,000 a year for typical enterprise contracts.
• Rollout: A project with integration, customization and change management – not a tool you install on Monday and use on Tuesday.
• Breadth instead of depth: IT, HR, customer service, finance, facility – if you only want to automate IT support at the workstation, you pay for a lot you don't need.
• Data region: No clear public statement on fixed EU data residency.
• Language: Interface and materials are aimed at the English-speaking market.

Aisera and SuperSupport compared

• Owner – Aisera: Automation Anywhere (since 11/2025); SuperSupport: independent, developed in Austria
• Target group – Aisera: Large enterprises; SuperSupport: Mid-sized companies, IT service providers (MSPs), internal IT teams
• Entry price – Aisera: about $200,000/year up to 1,000 users (Azure Marketplace); SuperSupport: per workstation, no minimum size
• Rollout – Aisera: Project over weeks to months; SuperSupport: Install the agent, get started
• Areas – Aisera: IT, HR, customer service, finance, facility; SuperSupport: IT support at the workstation
• Agent on the endpoint device – Aisera: no, connected via interfaces; SuperSupport: yes, Windows and macOS
• Requires ITSM – Aisera: complements existing ITSM systems; SuperSupport: no, the chat is the case
• Multi-tenant for MSPs – Aisera: not stated; SuperSupport: yes
• Language – Aisera: English; SuperSupport: German and English

Where is the biggest difference in daily work?

Aisera orchestrates processes across many systems. SuperSupport solves problems where they arise: on the user's computer.

Example: An employee's internet connection is unstable, even though a quick ping looks fine. An assistant without device access can give standard tips or create a ticket. The SuperSupport agent, by contrast, checks directly on the device how many network adapters have their own default gateway, reads out the metrics and proxy settings and so finds the actual cause. The whole case is described in Unstable internet connection on Windows.

Cases like these – Outlook is slow, the PC hangs, the network hiccups – are everyday life in mid-sized companies. For that you don't need an enterprise automation platform, but an agent that looks at the workstation.

Who fits what?

Aisera fits if …

14 days free

IT support that fixes itself.

SuperSupport fixes IT problems right on the device, before they turn into tickets. Try it free for 14 days.

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• your company has thousands of employees,
• IT, HR, customer service and finance are to be automated together,
• Automation Anywhere is already in use or planned,
• a six-figure annual budget and a rollout project are realistic.

SuperSupport fits if …

• you look after many customers as an IT service provider (AI support for MSPs),
• as internal IT you want to relieve Level 1 without introducing a new ITSM (AI relief for IT teams),
• problems should be solved directly at the Windows or Mac workstation,
• data and AI model should stay in the EU,
• users should be able to ask in German and get answers in German,
• your business has dozens or hundreds of workstations.

What other Aisera alternatives are there?

The direct competitors in the enterprise segment are Moveworks and rezolve.ai. Moveworks has since become part of ServiceNow (Moveworks alternative), rezolve.ai requires at least 2,000 employees (rezolve.ai alternative). ITSM platforms such as Freshservice or Jira Service Management have AI features of their own, but require the respective ITSM. RMM tools such as Atera or NinjaOne offer AI mainly for technicians, less for end users.

Notable: Two of the three big enterprise vendors were acquired by platform companies in 2025. For companies that don't want to invest in ServiceNow or Automation Anywhere, the field is getting smaller – not larger.

What does SuperSupport offer?

SuperSupport handles Level 1 IT support via chat: the user describes their problem, the agent diagnoses directly on the device, resolves harmless issues itself and submits everything sensitive to IT for approval. Every step is logged, every chat is also the case itself. Developed in Austria, operated in the EU.

Frequently asked questions

Does Aisera belong to Automation Anywhere?

Yes. Automation Anywhere acquired Aisera in November 2025 and is building the platform into its process automation offering.

What does Aisera cost?

Aisera does not publish price lists. On the Azure Marketplace, around $200,000 per year for up to 1,000 users was listed, and enterprise contracts are typically between $100,000 and $500,000 a year according to market reports.

Is Aisera suitable for small and mid-sized businesses?

Rather not. Aisera is designed for large organizations with a matching budget and rollout project. For companies with dozens or a few hundred workstations, the model rarely pays off.

What is the difference between SuperSupport and Aisera?

SuperSupport is focused on IT support in mid-sized companies and at IT service providers, works with its own agent directly on Windows and macOS devices, and has clear approvals for sensitive steps.

Does SuperSupport need an existing ITSM system?

No. The chat is the case itself. Where needed, tickets are handed over to existing systems.

14 days free

IT support that fixes itself.

SuperSupport fixes IT problems right on the device, before they turn into tickets. Try it free for 14 days.

Start free trial