Moveworks Alternative for Mid-Sized Companies and MSPs

Moveworks now belongs to ServiceNow. That has not brought it any closer to mid-sized businesses.

Quick verdict: Moveworks is one of the best-known AI assistants for employee requests, and since December 2025 part of ServiceNow. The product is tailored to large enterprises, pricing is available on request only, and according to market reports it only becomes cost-effective at several thousand employees. If you are looking for AI support in the DACH mid-sized market or as an MSP that helps directly on the device and keeps data in the EU, you need a different solution.

What is Moveworks?

Moveworks is an AI assistant platform through which employees ask questions and have tasks carried out in business applications. The assistant searches over 50 applications such as SharePoint, OneDrive, Confluence or Outlook, triggers workflows in connected systems and, by its own account, speaks over 100 languages.

Customers include big names from healthcare, industry and retail: according to company statements, around ten percent of the Fortune 500. A marketplace of prebuilt AI agents and hundreds of connectors round out the offering.

What changed with the ServiceNow acquisition?

Moveworks has belonged to ServiceNow since December 15, 2025 and is being integrated step by step into its AI offering “Now Assist”. At around US$2.85 billion, the acquisition was one of the largest in the ITSM market.

For customers this means ServiceNow sets the direction. Observers expect contracts and plans to increasingly follow ServiceNow licenses rather than a standalone Moveworks contract. For companies that already use ServiceNow, that is convenient. For everyone else, Moveworks becomes harder to access rather than easier.

Why do many people look for a Moveworks alternative?

Because Moveworks is built for large enterprises, in terms of price, implementation effort and target audience.

• Price: There are no public prices. Market reports put it at roughly 100 to 200 US dollars per employee per year, plus implementation costs that quickly reach the five- to six-figure range.
• Size: Below several thousand employees, market reports say the model rarely pays off.
• Implementation: Weeks to months, often with external support.
• Dependency: With the acquisition, ties to the ServiceNow ecosystem grow stronger.
• Data region: The website has no clear statement on where data is processed.
• No agent on the device: Moveworks works through interfaces to business applications. Diagnosing and fixing problems directly on the Windows or Mac computer is not part of its core.

Moveworks and SuperSupport compared

• Owner – Moveworks: ServiceNow (since 12/2025); SuperSupport: independent, developed in Austria
• Target group – Moveworks: Large enterprises, Fortune 500; SuperSupport: Mid-sized businesses, MSPs, internal IT teams
• Cost-effective from – Moveworks: several thousand employees (market reports); SuperSupport: no minimum size
• Pricing model – Moveworks: on request only, per employee; SuperSupport: per workstation
• Implementation – Moveworks: weeks to months; SuperSupport: install the agent, get started
• Agent on the endpoint – Moveworks: no; SuperSupport: yes, Windows and macOS
• Requires an ITSM – Moveworks: closely tied to ServiceNow; SuperSupport: no, the chat is the case
• Multi-tenant for MSPs – Moveworks: not stated; SuperSupport: yes
• Languages – Moveworks: over 100; SuperSupport: German and English
• Focus – Moveworks: search and workflows in business applications; SuperSupport: IT support at the workstation

Where is the biggest difference in everyday use?

Moveworks finds information and triggers workflows in other systems. SuperSupport looks at the device where the problem occurs.

Example: a user reports that their PC has been running at 80% CPU and RAM for days. An assistant without device access can give tips or create a ticket. The SuperSupport agent instead reads the running processes and the uptime on the device, finds stuck background processes, ends them after approval and measures again afterward. The complete case is described in High CPU and RAM usage: finding the cause in 5 steps.

Exactly these cases (Outlook crashes, printer does not print, computer is slow) make up the bulk of 1st-level support in mid-sized businesses. They do not need an enterprise platform, but an agent at the workstation.

What fits whom?

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Moveworks fits if …

• your company has several thousand employees,
• ServiceNow is already the central platform,
• it is mainly about knowledge search and workflows across many business applications,
• employees need to be served in a very large number of languages,
• you have the budget and time for a multi-month implementation project.

SuperSupport fits if …

• you support many customers as an MSP (AI support for MSPs),
• as an internal IT team you want to relieve 1st level without introducing a new ITSM (AI relief for IT teams),
• problems should be solved directly at the Windows or Mac workstation,
• data and the AI model should stay in the EU,
• users should ask in German and get answers in German,
• your business has dozens or hundreds of workstations, not tens of thousands.

What other Moveworks alternatives are there?

In the enterprise segment, Aisera and rezolve.ai are the direct competitors, both also aimed at large enterprises. rezolve.ai, for example, only from 2,000 employees (more in rezolve.ai alternative for the DACH mid-sized market). ITSM platforms such as Freshservice or Jira Service Management come with their own AI assistants, but require the respective ITSM. RMM tools such as Atera or NinjaOne have AI features that are aimed mainly at technicians, not at end users.

What does SuperSupport offer?

SuperSupport takes over 1st-level IT support via chat: the user describes their problem, the agent diagnoses directly on the device, fixes harmless things itself and submits anything sensitive to IT for approval. Every step is logged, and every chat is also the case. Developed in Austria, operated in the EU.

Frequently asked questions

Does Moveworks belong to ServiceNow?

Yes. ServiceNow announced the acquisition of Moveworks in March 2025 and completed it in December 2025. Since then, Moveworks has been integrated into ServiceNow's AI offering.

How much does Moveworks cost?

Moveworks does not publish prices. Market reports put it at roughly 100 to 200 US dollars per employee per year, plus implementation costs in the five- to six-figure range.

From what company size does Moveworks pay off?

Moveworks targets large enterprises; its customers include around ten percent of the Fortune 500. Below several thousand employees, market reports say the model rarely pays off.

Is SuperSupport a Moveworks alternative without ServiceNow?

Yes. SuperSupport does not require any particular ITSM; the chat is itself the case. If needed, tickets are handed over to existing systems.

What can SuperSupport do that Moveworks cannot?

SuperSupport works with its own agent directly on Windows and macOS devices, diagnoses there and fixes after approval. Moveworks focuses on search and workflows in business applications.

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IT support that fixes itself.

supersupport.ai handles your 1st-level support fully automatically. Secure your spot on the waitlist now.

Join the Waitlist