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Timo Haslberger
CPO & Co-Founder
Timo Haslberger is Co-Founder & CPO of SuperSupport.ai. He owns the entire product experience: from first user interaction to automated problem resolution. Before co-founding SuperSupport.ai, he saw firsthand how IT teams drown in repetitive tickets. Today he's building the product that changes exactly that.
Articles by Timo Haslberger
Insights & Trends13.11.2026· 5 min
Shadow AI in the Workplace: Detect, Govern, Replace
Employees use AI tools IT doesn't know about, with customer data, contracts and code. How to detect shadow AI, set sensible rules and offer alternatives.
Insights & Trends13.11.2026· 4 min
AI Agent in IT Support: Guardrails That Actually Hold
An AI agent on the computer needs limits outside the prompt: protected list, blocked actions, approvals that expire. This is how it looks in practice.