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Unplug them as a test.",{"type":280,"children":559},[560,562,564,570],{"type":250,"text":561,"bold":21},"BIOS update",{"type":250,"text":563}," – see ",{"type":565,"url":566,"children":567},"link","\u002Fen\u002Fblog\u002Fexternal-monitor-no-signal-after-bios-update",[568],{"type":250,"text":569},"External monitor: no signal after BIOS update",{"type":250,"text":300},{"type":265,"level":25,"children":572},[573],{"type":250,"text":574},"Step 3: Update drivers",{"type":247,"children":576},[577,579,581,583],{"type":250,"text":578,"bold":21},"Drivers are the most common cause.",{"type":250,"text":580}," Best from the ",{"type":250,"text":582,"bold":21},"device manufacturer",{"type":250,"text":584}," (Dell, HP, Lenovo …) – their support tools know the right drivers for the model. 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See ",{"type":565,"url":674,"children":675},"\u002Fen\u002Fblog\u002Flaptop-running-slow",[676],{"type":250,"text":677},"Laptop slow during use",{"type":250,"text":300},{"type":265,"level":25,"children":680},[681],{"type":250,"text":682},"When IT needs to step in",{"type":276,"format":406,"children":684},[685,691,699,705],{"type":280,"children":686},[687,689],{"type":250,"text":688,"bold":21},"Repeated blue screens",{"type":250,"text":690}," despite current drivers and updates.",{"type":280,"children":692},[693,695,697,698],{"type":250,"text":694,"bold":21},"Hardware errors",{"type":250,"text":696}," (SSD, memory, ",{"type":250,"text":453,"code":21},{"type":250,"text":290},{"type":280,"children":700},[701,703],{"type":250,"text":702,"bold":21},"Windows no longer starts",{"type":250,"text":704}," – recovery environment, possibly the BitLocker recovery key.",{"type":280,"children":706},[707,709],{"type":250,"text":708,"bold":21},"Several devices at once",{"type":250,"text":710}," – then 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It can start harmless things like system file checks; driver and update uninstalls it submits to IT for approval – with all findings in the log. What that looks like for ",{"type":565,"url":802,"children":803},"\u002Fen\u002Ffor-it-teams",[804],{"type":250,"text":805},"internal IT teams",{"type":250,"text":807}," and ",{"type":565,"url":809,"children":810},"\u002Fen\u002Ffor-msps",[811],{"type":250,"text":812},"MSPs",{"type":250,"text":814}," is described on the respective pages.",{"type":265,"level":25,"children":816},[817],{"type":250,"text":818},"Frequently asked questions",{"type":265,"level":232,"children":820},[821],{"type":250,"text":822},"What is a blue screen?",{"type":247,"children":824},[825],{"type":250,"text":826},"A blue screen (stop error) means Windows ran into a serious error and has to restart to protect the system. The screen shows a stop code such as CRITICAL_PROCESS_DIED or IRQL_NOT_LESS_OR_EQUAL that points to the cause. Newer Windows 11 versions show a black screen instead of a blue one.",{"type":265,"level":232,"children":828},[829],{"type":250,"text":830},"How do I find the stop code after the restart?",{"type":247,"children":832},[833],{"type":250,"text":834},"In Event Viewer, go to Windows Logs › System and look for the source BugCheck – the stop code is listed there. A Kernel-Power entry with event ID 41 shows that the computer restarted unexpectedly. Crash dumps are stored in the folder C:\\Windows\\Minidump.",{"type":265,"level":232,"children":836},[837],{"type":250,"text":838},"What are the most common causes of blue screens?",{"type":247,"children":840},[841],{"type":250,"text":842},"Faulty or outdated drivers (graphics, network, docking station), a recently installed update or program, defective memory, problems with the SSD, overheating, and corrupted system files. 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