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MDM",{"type":247,"children":389},[390],{"type":250,"text":391},"There is a discount for annual payment; additional device packs cost extra. 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SuperSupport: AI support for end users",{"type":272,"children":523},[524,526],{"type":250,"text":525,"bold":21},"Target group",{"type":250,"text":527}," – SuperOps: Technicians at the MSP; SuperSupport: Users at the customer – and the technicians behind them",{"type":272,"children":529},[530,532],{"type":250,"text":531,"bold":21},"Billing",{"type":250,"text":533}," – SuperOps: per technician (MSP) or per device (IT); SuperSupport: per workstation",{"type":272,"children":535},[536,538],{"type":250,"text":537,"bold":21},"Tickets, contracts, billing",{"type":250,"text":539}," – SuperOps: yes, core feature; SuperSupport: no – the PSA stays for that",{"type":272,"children":541},[542,544],{"type":250,"text":543,"bold":21},"Patches, monitoring, remote access",{"type":250,"text":545}," – SuperOps: yes, core feature; SuperSupport: no – the RMM stays for that",{"type":272,"children":547},[548,550],{"type":250,"text":549,"bold":21},"User describes the problem in chat",{"type":250,"text":551}," – SuperOps: via portal\u002Fticket; 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