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Their use is counted against a contractually agreed quota, though; according to market reports, more intensive or agentic use costs extra.",{"type":247,"children":368},[369,371,373],{"type":250,"text":370},"The bigger item is often the ",{"type":250,"text":372,"bold":21},"implementation",{"type":250,"text":374},": Market reports assume that in the first year, three to five times the license costs are incurred for implementation, training, and customization, usually via an implementation partner.",{"type":259,"level":25,"children":376},[377],{"type":250,"text":378},"Why do mid-sized companies look for a ServiceNow alternative?",{"type":247,"children":380},[381],{"type":250,"text":382,"bold":21},"Because ServiceNow is built for organizations that have their own platform department.",{"type":342,"format":343,"children":384},[385,391,397,403,413],{"type":346,"children":386},[387,389],{"type":250,"text":388,"bold":21},"Cost:",{"type":250,"text":390}," Per fulfiller plus implementation partner plus ongoing customization, which is hard for smaller IT teams to justify.",{"type":346,"children":392},[393,395],{"type":250,"text":394,"bold":21},"Effort:",{"type":250,"text":396}," Implementation takes months rather than weeks, plus maintenance of workflows, forms, and integrations.",{"type":346,"children":398},[399,401],{"type":250,"text":400,"bold":21},"Know-how:",{"type":250,"text":402}," Customization requires ServiceNow developers or a partner.",{"type":346,"children":404},[405,407,409,411],{"type":250,"text":406,"bold":21},"The actual problem remains:",{"type":250,"text":408}," An ITSM organizes tickets. 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