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What smaller companies and MSPs can use instead – with data in the EU and an agent on the device.",[246,252,258,263,269,277,301,305,357,361,375,379,402,444,448,504,508,512,524,528,532,536,558,562,601,605,611,615,624,628,632,669,673,677,681,685,689,693,697,701,705,709],{"type":247,"children":248},"paragraph",[249],{"type":250,"text":251,"bold":21},"text","A service desk AI that is only sold from 2,000 employees does absolutely nothing for your 80-person business.",{"type":247,"children":253},[254,256],{"type":250,"text":255,"bold":21},"Short verdict:",{"type":250,"text":257}," rezolve.ai is a mature AI service desk platform – but built for large enterprises. Minimum size 2,000 employees, contracts of two to three years, English-language, with no fixed data region. If you are an MSP, the internal IT of a mid-sized company or a company with 20 to 500 workstations in the DACH region, you need a different solution. 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EU transfers run through standard contractual clauses – a topic of discussion for many data protection and purchasing departments.",{"type":384,"children":391},[392,394],{"type":250,"text":393,"bold":21},"English only.",{"type":250,"text":395}," Interface, content and knowledge base are designed for the English-speaking market.",{"type":384,"children":397},[398,400],{"type":250,"text":399,"bold":21},"No dedicated agent on the device.",{"type":250,"text":401}," rezolve.ai works through interfaces to SaaS services and connects existing RMM tools such as Intune, NinjaOne or Atera. 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A chatbot without device access can provide instructions. The SuperSupport agent instead checks for itself which Outlook version is running, what is in the registry and whether a Group Policy applies – and submits a change to a protection feature to IT for approval instead of carrying it out on its own. How this works in detail is shown in the article ",{"type":517,"url":518,"children":519},"link","\u002Fen\u002Fblog\u002Foutlook-macros-not-working",[520],{"type":250,"text":521},"Outlook no longer runs macros",{"type":250,"text":523},".",{"type":247,"children":525},[526],{"type":250,"text":527},"The difference grows the fewer tools a business has. A large enterprise with Intune, ServiceNow and its own automation team benefits from rezolve.ai connecting all of that. 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