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Recover it via Recycle Bin, OneDrive and SharePoint, version history, AutoRecover, Previous Versions or Time Machine.",[246,252,256,260,265,269,304,319,371,375,396,404,408,412,438,455,466,509,513,517,552,566,570,576,607,611,625,629,642,663,667,684,688,702,744,786,790,807,811,815,819,823,827,831,835,839,843,847],{"type":247,"children":248},"paragraph",[249],{"type":250,"text":251,"bold":21},"text","Deleted rarely means gone. If you're quick, you can get the file back.",{"type":247,"children":253},[254],{"type":250,"text":255},"“I accidentally deleted the folder.” – “My colleague overwrote my Excel file.” – “Word crashed and I hadn't saved.” Messages like these come up regularly in our support cases, usually with a good dose of panic. The good news: in the vast majority of cases, the file isn't gone.",{"type":247,"children":257},[258],{"type":250,"text":259},"Here are all the options, in order – from the simplest to the most involved.",{"type":261,"level":25,"children":262},"heading",[263],{"type":250,"text":264},"First: where was the file?",{"type":247,"children":266},[267],{"type":250,"text":268,"bold":21},"The location decides where you look.",{"type":270,"format":271,"children":272},"list","unordered",[273,280,286,292,298],{"type":274,"children":275},"list-item",[276,278],{"type":250,"text":277,"bold":21},"Local on the PC (Desktop, Downloads)",{"type":250,"text":279}," – Windows Recycle Bin, Previous Versions",{"type":274,"children":281},[282,284],{"type":250,"text":283,"bold":21},"OneDrive (also Desktop\u002FDocuments, if backed up)",{"type":250,"text":285}," – OneDrive recycle bin, version history",{"type":274,"children":287},[288,290],{"type":250,"text":289,"bold":21},"SharePoint \u002F 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See also ",{"type":560,"url":561,"children":562},"link","\u002Fen\u002Fblog\u002Fexcel-file-locked-by-another-user",[563],{"type":250,"text":564},"Excel file locked by another user",{"type":250,"text":386},{"type":261,"level":25,"children":567},[568],{"type":250,"text":569},"Option 4: Unsaved Office documents",{"type":247,"children":571},[572,574],{"type":250,"text":573,"bold":21},"After a crash, Office often offers recovery the next time it starts.",{"type":250,"text":575}," If not:",{"type":270,"format":271,"children":577},[578,597],{"type":274,"children":579},[580,582,583,584,585,586,587,589,590,592,594,596],{"type":250,"text":581,"bold":21},"Word\u002FExcel\u002FPowerPoint:",{"type":250,"text":543},{"type":250,"text":309,"bold":21},{"type":250,"text":311},{"type":250,"text":547,"bold":21},{"type":250,"text":311},{"type":250,"text":588,"bold":21},"Manage Document",{"type":250,"text":311},{"type":250,"text":591,"bold":21},"Recover Unsaved Documents",{"type":250,"text":593}," (in Excel: ",{"type":250,"text":595,"bold":21},"Recover Unsaved Workbooks",{"type":250,"text":318},{"type":274,"children":598},[599,601,603,605],{"type":250,"text":600,"bold":21},"Prevention:",{"type":250,"text":602}," save files in OneDrive or SharePoint – then ",{"type":250,"text":604,"bold":21},"AutoSave",{"type":250,"text":606}," is active.",{"type":261,"level":25,"children":608},[609],{"type":250,"text":610},"Option 5: Restore OneDrive to an earlier point in time",{"type":247,"children":612},[613,615,617,619,621,623],{"type":250,"text":614,"bold":21},"If many files were deleted or changed at once – for example by a sync error or malware – you can restore your entire OneDrive.",{"type":250,"text":616}," In the browser: ",{"type":250,"text":618,"bold":21},"Settings",{"type":250,"text":620}," (gear icon) › ",{"type":250,"text":622,"bold":21},"Restore your OneDrive",{"type":250,"text":624},", choose a point in time. According to Microsoft, this works for the last 30 days.",{"type":261,"level":25,"children":626},[627],{"type":250,"text":628},"Option 6: Previous Versions on network drives",{"type":247,"children":630},[631,633,635,637,638,640],{"type":250,"text":632,"bold":21},"On Windows servers with shadow copies enabled:",{"type":250,"text":634}," right-click the folder › ",{"type":250,"text":636,"bold":21},"Properties",{"type":250,"text":311},{"type":250,"text":639,"bold":21},"Previous Versions",{"type":250,"text":641},". Open a state there and copy the file out.",{"type":247,"children":643},[644,646,648,650,655,657,662],{"type":250,"text":645},"No Previous Versions? Then the ",{"type":250,"text":647,"bold":21},"backup",{"type":250,"text":649}," remains – IT restores the file from it. See ",{"type":560,"url":651,"children":652},"\u002Fen\u002Fblog\u002Fmicrosoft-365-backup",[653],{"type":250,"text":654},"Microsoft 365 backup",{"type":250,"text":656}," and ",{"type":560,"url":658,"children":659},"\u002Fen\u002Fblog\u002Flog-network-drive-access",[660],{"type":250,"text":661},"Logging network drive access",{"type":250,"text":386},{"type":261,"level":25,"children":664},[665],{"type":250,"text":666},"Option 7: Time Machine (Mac)",{"type":247,"children":668},[669,671,673,675,677,678,680,682,683],{"type":250,"text":670},"In ",{"type":250,"text":672,"bold":21},"Finder",{"type":250,"text":674},", open the folder the file was in, then in the menu bar choose ",{"type":250,"text":676,"bold":21},"Time Machine",{"type":250,"text":311},{"type":250,"text":679,"bold":21},"Browse Time Machine Backups",{"type":250,"text":681},". Go back to the right point in time, select the file, ",{"type":250,"text":384,"bold":21},{"type":250,"text":386},{"type":261,"level":25,"children":685},[686],{"type":250,"text":687},"What you shouldn't do",{"type":270,"format":271,"children":689},[690,696],{"type":274,"children":691},[692,694],{"type":250,"text":693,"bold":21},"Don't install recovery tools from the internet",{"type":250,"text":695}," on company devices.",{"type":274,"children":697},[698,700],{"type":250,"text":699,"bold":21},"Don't keep working on the drive",{"type":250,"text":701}," if a local file was deleted without going to the Recycle Bin – every new file can overwrite it. Inform IT.",{"type":320,"image":703,"children":742},{"id":704,"documentId":705,"name":706,"alternativeText":707,"caption":10,"width":326,"height":708,"formats":709,"hash":738,"ext":332,"mime":333,"size":739,"url":740,"previewUrl":10,"provider":366,"createdAt":741,"updatedAt":741},1378,"swc1igpinq1qb7bku3olzzn5","geloeschte-datei-wiederherstellen-checklist-en.webp","Recover a Deleted File: All the Ways at Work – what this article covers",847,{"thumbnail":710,"large":717,"small":724,"medium":731},{"name":711,"hash":712,"ext":332,"mime":333,"path":10,"width":713,"height":335,"size":714,"sizeInBytes":715,"url":716},"thumbnail_geloeschte-datei-wiederherstellen-checklist-en.webp","thumbnail_geloeschte_datei_wiederherstellen_checklist_en_7a95faf55d",221,2.33,2330,"\u002Fuploads\u002Fthumbnail_geloeschte_datei_wiederherstellen_checklist_en_7a95faf55d.webp",{"name":718,"hash":719,"ext":332,"mime":333,"path":10,"width":342,"height":720,"size":721,"sizeInBytes":722,"url":723},"large_geloeschte-datei-wiederherstellen-checklist-en.webp","large_geloeschte_datei_wiederherstellen_checklist_en_7a95faf55d",706,22.84,22838,"\u002Fuploads\u002Flarge_geloeschte_datei_wiederherstellen_checklist_en_7a95faf55d.webp",{"name":725,"hash":726,"ext":332,"mime":333,"path":10,"width":350,"height":727,"size":728,"sizeInBytes":729,"url":730},"small_geloeschte-datei-wiederherstellen-checklist-en.webp","small_geloeschte_datei_wiederherstellen_checklist_en_7a95faf55d",353,8.73,8730,"\u002Fuploads\u002Fsmall_geloeschte_datei_wiederherstellen_checklist_en_7a95faf55d.webp",{"name":732,"hash":733,"ext":332,"mime":333,"path":10,"width":358,"height":734,"size":735,"sizeInBytes":736,"url":737},"medium_geloeschte-datei-wiederherstellen-checklist-en.webp","medium_geloeschte_datei_wiederherstellen_checklist_en_7a95faf55d",529,15.41,15408,"\u002Fuploads\u002Fmedium_geloeschte_datei_wiederherstellen_checklist_en_7a95faf55d.webp","geloeschte_datei_wiederherstellen_checklist_en_7a95faf55d",30.04,"\u002Fuploads\u002Fgeloeschte_datei_wiederherstellen_checklist_en_7a95faf55d.webp","2026-10-11T06:42:57.535Z",[743],{"type":250,"text":370},{"type":320,"image":745,"children":784},{"id":746,"documentId":747,"name":748,"alternativeText":749,"caption":10,"width":326,"height":750,"formats":751,"hash":780,"ext":332,"mime":333,"size":781,"url":782,"previewUrl":10,"provider":366,"createdAt":783,"updatedAt":783},1381,"m83e3ftbynvtjh32rxxhc56g","geloeschte-datei-wiederherstellen-mockup-en.webp","Example view in SuperSupport – Recover a Deleted File: All the Ways at Work",631,{"thumbnail":752,"large":759,"medium":766,"small":773},{"name":753,"hash":754,"ext":332,"mime":333,"path":10,"width":477,"height":755,"size":756,"sizeInBytes":757,"url":758},"thumbnail_geloeschte-datei-wiederherstellen-mockup-en.webp","thumbnail_geloeschte_datei_wiederherstellen_mockup_en_f12470a280",129,3.36,3362,"\u002Fuploads\u002Fthumbnail_geloeschte_datei_wiederherstellen_mockup_en_f12470a280.webp",{"name":760,"hash":761,"ext":332,"mime":333,"path":10,"width":342,"height":762,"size":763,"sizeInBytes":764,"url":765},"large_geloeschte-datei-wiederherstellen-mockup-en.webp","large_geloeschte_datei_wiederherstellen_mockup_en_f12470a280",526,25.31,25308,"\u002Fuploads\u002Flarge_geloeschte_datei_wiederherstellen_mockup_en_f12470a280.webp",{"name":767,"hash":768,"ext":332,"mime":333,"path":10,"width":358,"height":769,"size":770,"sizeInBytes":771,"url":772},"medium_geloeschte-datei-wiederherstellen-mockup-en.webp","medium_geloeschte_datei_wiederherstellen_mockup_en_f12470a280",394,17.16,17160,"\u002Fuploads\u002Fmedium_geloeschte_datei_wiederherstellen_mockup_en_f12470a280.webp",{"name":774,"hash":775,"ext":332,"mime":333,"path":10,"width":350,"height":776,"size":777,"sizeInBytes":778,"url":779},"small_geloeschte-datei-wiederherstellen-mockup-en.webp","small_geloeschte_datei_wiederherstellen_mockup_en_f12470a280",263,9.97,9968,"\u002Fuploads\u002Fsmall_geloeschte_datei_wiederherstellen_mockup_en_f12470a280.webp","geloeschte_datei_wiederherstellen_mockup_en_f12470a280",35.5,"\u002Fuploads\u002Fgeloeschte_datei_wiederherstellen_mockup_en_f12470a280.webp","2026-10-11T06:42:57.951Z",[785],{"type":250,"text":370},{"type":261,"level":25,"children":787},[788],{"type":250,"text":789},"How does SuperSupport help?",{"type":247,"children":791},[792,794,799,800,805],{"type":250,"text":793},"“My file is gone” is a classic case for the chat: the SuperSupport agent clarifies where the file was, searches the Recycle Bin, the recently used files and similar file names on the Windows or Mac device, and walks you through the version history or the cloud recycle bin. If it involves backups or the second-stage recycle bin, the case lands with IT with all the details. What that looks like for ",{"type":560,"url":795,"children":796},"\u002Fen\u002Ffor-it-teams",[797],{"type":250,"text":798},"internal IT teams",{"type":250,"text":656},{"type":560,"url":801,"children":802},"\u002Fen\u002Ffor-msps",[803],{"type":250,"text":804},"IT service providers",{"type":250,"text":806}," is explained on the respective pages.",{"type":261,"level":25,"children":808},[809],{"type":250,"text":810},"Frequently asked questions",{"type":261,"level":232,"children":812},[813],{"type":250,"text":814},"How do I restore a deleted file in OneDrive?",{"type":247,"children":816},[817],{"type":250,"text":818},"Open OneDrive in the browser, click Recycle bin on the left, select the file and choose Restore. For work or school accounts, deleted files stay in the recycle bin for 93 days by default, according to Microsoft – first in the user's recycle bin, then in the second-stage recycle bin, from which IT can restore them.",{"type":261,"level":232,"children":820},[821],{"type":250,"text":822},"How do I get back an older version of a file?",{"type":247,"children":824},[825],{"type":250,"text":826},"In OneDrive or SharePoint, right-click the file › Version history. Earlier versions are listed there with their dates and can be opened or restored. For synced files, you can also do this in File Explorer via right-click › OneDrive › Version history.",{"type":261,"level":232,"children":828},[829],{"type":250,"text":830},"Can I recover an unsaved Word or Excel document?",{"type":247,"children":832},[833],{"type":250,"text":834},"Often, yes. In Word or Excel, go to File › Info › Manage Document › Recover Unsaved Documents. Office automatically stores interim versions there. For files in OneDrive, AutoSave saves continuously anyway.",{"type":261,"level":232,"children":836},[837],{"type":250,"text":838},"What if the file was deleted on a network drive?",{"type":247,"children":840},[841],{"type":250,"text":842},"Network drives have no recycle bin in File Explorer. If shadow copies are enabled on the server, you can open an earlier state via right-click on the folder › Properties › Previous Versions. Otherwise the only option is restoring from backup by IT.",{"type":261,"level":232,"children":844},[845],{"type":250,"text":846},"How long can deleted files be recovered?",{"type":247,"children":848},[849],{"type":250,"text":850},"That depends on the location: in the Windows Recycle Bin until it is emptied; in OneDrive and SharePoint for work or school accounts 93 days by default; on network drives as far back as shadow copies or backups go. 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