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Stuck on “Loading Profile”: The Causes","outlook-stuck-on-loading-profile","Outlook is stuck on “Loading Profile” but everything works in the browser? Often a missing or manually added mailbox is the cause. Here's how to find it.",[246,252,260,264,268,273,279,320,326,378,382,388,400,404,408,441,447,465,507,511,529,533,538,546,550,560,564,606,620,624,628,690,715,719,745,787,829,833,850,854,857,861,865,869,873,877,881,885,889],{"type":247,"children":248},"paragraph",[249],{"type":250,"text":251,"bold":21},"text","Emails work in the browser, but not in Outlook. So the mailbox is fine – the problem is on your computer.",{"type":247,"children":253},[254,256,258],{"type":250,"text":255},"“Outlook is stuck on ‘Loading Profile’ – but I can get to my emails in the browser.” When this happens to a single employee, it's annoying. When it hits ",{"type":250,"text":257,"bold":21},"all",{"type":250,"text":259}," employees at the same time, the office comes to a standstill.",{"type":247,"children":261},[262],{"type":250,"text":263},"That's exactly how a case at a small law firm began. 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There, the mailbox had been added by hand.",{"type":247,"children":265},[266],{"type":250,"text":267},"Here are the causes and the order in which to check them.",{"type":269,"level":25,"children":270},"heading",[271],{"type":250,"text":272},"Why is Outlook stuck on “Loading Profile”?",{"type":247,"children":274},[275,277],{"type":250,"text":276,"bold":21},"Because at startup, Outlook loads all connected mailboxes and add-ins – and waits for one of them.",{"type":250,"text":278}," The most common causes:",{"type":280,"format":281,"children":282},"list","unordered",[283,290,296,302,308,314],{"type":284,"children":285},"list-item",[286,288],{"type":250,"text":287,"bold":21},"Connected mailbox no longer exists",{"type":250,"text":289}," – affects everyone who has this mailbox",{"type":284,"children":291},[292,294],{"type":250,"text":293,"bold":21},"Mailbox added twice (manually + automatically)",{"type":250,"text":295}," – affects individuals, comes back after repair",{"type":284,"children":297},[298,300],{"type":250,"text":299,"bold":21},"License expired or removed",{"type":250,"text":301}," – Outlook on the web shows a notice or no mailbox at all",{"type":284,"children":303},[304,306],{"type":250,"text":305,"bold":21},"Add-in hangs",{"type":250,"text":307}," – Outlook starts in safe mode",{"type":284,"children":309},[310,312],{"type":250,"text":311,"bold":21},"Corrupted profile or OST file",{"type":250,"text":313}," – only one PC, a new profile helps",{"type":284,"children":315},[316,318],{"type":250,"text":317,"bold":21},"Network\u002Fproxy\u002FVPN",{"type":250,"text":319}," – only on certain networks",{"type":247,"children":321},[322,324],{"type":250,"text":323,"bold":21},"The most important question first:",{"type":250,"text":325}," Does it affect one employee or all of them? 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Mailboxes that were tied to an expired user license disappear – and every Outlook that has them connected waits for them in vain at startup.",{"type":247,"children":448},[449,451,453,455,457,459,461,463],{"type":250,"text":450,"bold":21},"Tip:",{"type":250,"text":452}," Create shared addresses such as ",{"type":250,"text":454,"code":21},"office@",{"type":250,"text":456}," or ",{"type":250,"text":458,"code":21},"info@",{"type":250,"text":460}," as a ",{"type":250,"text":462,"bold":21},"shared mailbox",{"type":250,"text":464},", not as a user. Shared mailboxes up to 50 GB don't need a license of their own and aren't affected by the expiry of a user license.",{"type":327,"image":466,"children":505},{"id":467,"documentId":468,"name":469,"alternativeText":470,"caption":10,"width":333,"height":471,"formats":472,"hash":501,"ext":339,"mime":340,"size":502,"url":503,"previewUrl":10,"provider":373,"createdAt":504,"updatedAt":504},2948,"hn7154aw5abxw9wswl71al49","outlook-haengt-bei-profil-wird-geladen-steps-en.webp","Outlook Stuck on “Loading Profile”: The Causes – step by step",648,{"thumbnail":473,"large":481,"small":487,"medium":494},{"name":474,"hash":475,"ext":339,"mime":340,"path":10,"width":476,"height":477,"size":478,"sizeInBytes":479,"url":480},"thumbnail_outlook-haengt-bei-profil-wird-geladen-steps-en.webp","thumbnail_outlook_haengt_bei_profil_wird_geladen_steps_en_6b6f435a19",245,132,3.52,3520,"\u002Fuploads\u002Fthumbnail_outlook_haengt_bei_profil_wird_geladen_steps_en_6b6f435a19.webp",{"name":482,"hash":483,"ext":339,"mime":340,"path":10,"width":349,"height":236,"size":484,"sizeInBytes":485,"url":486},"large_outlook-haengt-bei-profil-wird-geladen-steps-en.webp","large_outlook_haengt_bei_profil_wird_geladen_steps_en_6b6f435a19",25.19,25192,"\u002Fuploads\u002Flarge_outlook_haengt_bei_profil_wird_geladen_steps_en_6b6f435a19.webp",{"name":488,"hash":489,"ext":339,"mime":340,"path":10,"width":365,"height":490,"size":491,"sizeInBytes":492,"url":493},"small_outlook-haengt-bei-profil-wird-geladen-steps-en.webp","small_outlook_haengt_bei_profil_wird_geladen_steps_en_6b6f435a19",270,9.81,9814,"\u002Fuploads\u002Fsmall_outlook_haengt_bei_profil_wird_geladen_steps_en_6b6f435a19.webp",{"name":495,"hash":496,"ext":339,"mime":340,"path":10,"width":357,"height":497,"size":498,"sizeInBytes":499,"url":500},"medium_outlook-haengt-bei-profil-wird-geladen-steps-en.webp","medium_outlook_haengt_bei_profil_wird_geladen_steps_en_6b6f435a19",405,17.19,17186,"\u002Fuploads\u002Fmedium_outlook_haengt_bei_profil_wird_geladen_steps_en_6b6f435a19.webp","outlook_haengt_bei_profil_wird_geladen_steps_en_6b6f435a19",32.51,"\u002Fuploads\u002Foutlook_haengt_bei_profil_wird_geladen_steps_en_6b6f435a19.webp","2026-10-11T06:48:10.239Z",[506],{"type":250,"text":377},{"type":269,"level":25,"children":508},[509],{"type":250,"text":510},"Step 3: Reassign permissions",{"type":247,"children":512},[513,515,517,519,521,523,525,527],{"type":250,"text":514,"bold":21},"After a mailbox is restored or recreated, the permissions have to be granted again.",{"type":250,"text":516}," In the Exchange admin center, under ",{"type":250,"text":518,"bold":21},"Delegation",{"type":250,"text":520}," for the mailbox, give the users ",{"type":250,"text":522,"bold":21},"Full Access",{"type":250,"text":524}," (and, if needed, ",{"type":250,"text":526,"bold":21},"Send as",{"type":250,"text":528},").",{"type":247,"children":530},[531],{"type":250,"text":532},"Via PowerShell (Exchange Online):",{"type":534,"children":535},"code",[536],{"type":250,"text":537},"Connect-ExchangeOnline\nAdd-MailboxPermission -Identity \"office@beispiel.at\" -User \"mitarbeiter@beispiel.at\" -AccessRights FullAccess -AutoMapping $true",{"type":247,"children":539},[540,542,544],{"type":250,"text":541},"With ",{"type":250,"text":543,"code":21},"-AutoMapping $true",{"type":250,"text":545},", the mailbox appears in Outlook by itself after some time – without anyone adding it by hand.",{"type":269,"level":25,"children":547},[548],{"type":250,"text":549},"Step 4: Remove manually added mailboxes",{"type":247,"children":551},[552,554,556,558],{"type":250,"text":553,"bold":21},"This was the second cause in the real-world case.",{"type":250,"text":555}," For two employees, the problem came back after the repair. The reason: the office mailbox had once been added ",{"type":250,"text":557,"bold":21},"by hand",{"type":250,"text":559}," as an additional mailbox. With the new permission, it arrived a second time through automapping – and Outlook couldn't cope with the double connection.",{"type":247,"children":561},[562],{"type":250,"text":563},"Here's how to remove the manual connection:",{"type":280,"format":409,"children":565},[566,570,585,594,602],{"type":284,"children":567},[568],{"type":250,"text":569},"Start Outlook in safe mode (see below) or use Control Panel.",{"type":284,"children":571},[572,574,575,577,578,579,581,583],{"type":250,"text":573,"bold":21},"File",{"type":250,"text":416},{"type":250,"text":576,"bold":21},"Account Settings",{"type":250,"text":416},{"type":250,"text":576,"bold":21},{"type":250,"text":580}," › your account › ",{"type":250,"text":582,"bold":21},"Change",{"type":250,"text":584},".",{"type":284,"children":586},[587,589,590,592],{"type":250,"text":588,"bold":21},"More Settings",{"type":250,"text":416},{"type":250,"text":591,"bold":21},"Advanced",{"type":250,"text":593}," tab.",{"type":284,"children":595},[596,598,600],{"type":250,"text":597},"Under ",{"type":250,"text":599,"bold":21},"Open these additional mailboxes",{"type":250,"text":601},", remove the mailbox.",{"type":284,"children":603},[604],{"type":250,"text":605},"Restart Outlook – the mailbox then reappears through automapping, this time only once.",{"type":247,"children":607},[608,610,612,613,615,616,618],{"type":250,"text":609},"If Outlook doesn't get that far: ",{"type":250,"text":611,"bold":21},"Control Panel",{"type":250,"text":416},{"type":250,"text":614,"bold":21},"Mail (Microsoft Outlook)",{"type":250,"text":416},{"type":250,"text":617,"bold":21},"E-mail Accounts",{"type":250,"text":619}," – the account can be edited there as well.",{"type":269,"level":25,"children":621},[622],{"type":250,"text":623},"Step 5: Rule out add-ins and the profile",{"type":247,"children":625},[626],{"type":250,"text":627,"bold":21},"If it affects only one PC and the mailboxes are fine:",{"type":280,"format":281,"children":629},[630,655,672],{"type":284,"children":631},[632,634,636,638,639,641,643,644,645,647,648,650,651,653],{"type":250,"text":633,"bold":21},"Safe mode:",{"type":250,"text":635}," ",{"type":250,"text":637,"bold":21},"Windows+R",{"type":250,"text":416},{"type":250,"text":640,"code":21},"outlook.exe \u002Fsafe",{"type":250,"text":642},". If Outlook starts this way, go to ",{"type":250,"text":573,"bold":21},{"type":250,"text":416},{"type":250,"text":646,"bold":21},"Options",{"type":250,"text":416},{"type":250,"text":649,"bold":21},"Add-ins",{"type":250,"text":416},{"type":250,"text":652,"bold":21},"COM Add-ins",{"type":250,"text":654}," and disable the add-ins one by one.",{"type":284,"children":656},[657,659,660,661,662,664,665,667,668,670],{"type":250,"text":658,"bold":21},"New profile:",{"type":250,"text":635},{"type":250,"text":611,"bold":21},{"type":250,"text":416},{"type":250,"text":663,"bold":21},"Mail",{"type":250,"text":416},{"type":250,"text":666,"bold":21},"Show Profiles",{"type":250,"text":416},{"type":250,"text":669,"bold":21},"Add",{"type":250,"text":671},". Set the new profile as the default and test. Keep the old one for now.",{"type":284,"children":673},[674,676,677,679,680,682,684,686,687,689],{"type":250,"text":675,"bold":21},"Repair Office:",{"type":250,"text":635},{"type":250,"text":678,"bold":21},"Settings",{"type":250,"text":416},{"type":250,"text":681,"bold":21},"Apps",{"type":250,"text":683}," › Microsoft 365 › ",{"type":250,"text":685,"bold":21},"Modify",{"type":250,"text":416},{"type":250,"text":688,"bold":21},"Online Repair",{"type":250,"text":584},{"type":247,"children":691},[692,694,700,702,707,709,714],{"type":250,"text":693},"More Outlook problems with their own guides: ",{"type":695,"url":696,"children":697},"link","\u002Fen\u002Fblog\u002Foutlook-keeps-crashing",[698],{"type":250,"text":699},"Outlook crashes",{"type":250,"text":701},", ",{"type":695,"url":703,"children":704},"\u002Fen\u002Fblog\u002Foutlook-slow",[705],{"type":250,"text":706},"Outlook is slow",{"type":250,"text":708}," and ",{"type":695,"url":710,"children":711},"\u002Fen\u002Fblog\u002Foutlook-macros-not-working",[712],{"type":250,"text":713},"Outlook doesn't run macros",{"type":250,"text":584},{"type":269,"level":25,"children":716},[717],{"type":250,"text":718},"How do I prevent this in the future?",{"type":280,"format":281,"children":720},[721,727,733,739],{"type":284,"children":722},[723,725],{"type":250,"text":724,"bold":21},"Keep an eye on license expiry:",{"type":250,"text":726}," Keep your payment method up to date, send notifications to an address that someone actually reads.",{"type":284,"children":728},[729,731],{"type":250,"text":730,"bold":21},"Create shared addresses as shared mailboxes",{"type":250,"text":732},", not as licensed users.",{"type":284,"children":734},[735,737],{"type":250,"text":736,"bold":21},"Distribute mailboxes through permissions only",{"type":250,"text":738},", don't additionally add them by hand.",{"type":284,"children":740},[741,743],{"type":250,"text":742,"bold":21},"When employees leave",{"type":250,"text":744},", convert the mailbox to a shared one before the license is removed.",{"type":327,"image":746,"children":785},{"id":747,"documentId":748,"name":749,"alternativeText":750,"caption":10,"width":333,"height":751,"formats":752,"hash":781,"ext":339,"mime":340,"size":782,"url":783,"previewUrl":10,"provider":373,"createdAt":784,"updatedAt":784},2951,"qge5cf32bhgu95bp5t0o3e4g","outlook-haengt-bei-profil-wird-geladen-checklist-en.webp","Outlook Stuck on “Loading Profile”: The Causes – what this article 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does SuperSupport help with Outlook problems?",{"type":247,"children":834},[835,837,842,843,848],{"type":250,"text":836},"The SuperSupport agent can check on the PC which mailboxes are connected in the Outlook profile, whether Outlook starts in safe mode and which add-ins are active – and so distinguish whether the problem lies with this PC or in Microsoft 365. If it affects several employees at the same time, IT receives a case with exactly that note. What this looks like for ",{"type":695,"url":838,"children":839},"\u002Fen\u002Ffor-it-teams",[840],{"type":250,"text":841},"internal IT teams",{"type":250,"text":708},{"type":695,"url":844,"children":845},"\u002Fen\u002Ffor-msps",[846],{"type":250,"text":847},"MSPs",{"type":250,"text":849}," is described on the respective pages.",{"type":269,"level":25,"children":851},[852],{"type":250,"text":853},"Frequently asked questions",{"type":269,"level":140,"children":855},[856],{"type":250,"text":272},{"type":247,"children":858},[859],{"type":250,"text":860},"At startup, Outlook tries to reach all connected mailboxes. If one of them is missing – for example because a license expired or a mailbox was deleted – or if a shared mailbox is added twice, Outlook stalls while loading. Add-ins and corrupted profiles are also common causes.",{"type":269,"level":140,"children":862},[863],{"type":250,"text":864},"Why does Outlook work in the browser but not on the PC?",{"type":247,"children":866},[867],{"type":250,"text":868},"Outlook on the web opens only your own mailbox and doesn't load local profiles, add-ins or additional mailboxes. If it works in the browser, the account and password are fine – the problem is in the Outlook profile on the PC or in an additionally connected mailbox.",{"type":269,"level":140,"children":870},[871],{"type":250,"text":872},"How do I add a shared mailbox correctly?",{"type":247,"children":874},[875],{"type":250,"text":876},"Ideally not by hand at all: when a user is given Full Access to a mailbox in Microsoft 365, it appears in Outlook by itself after a short time through automapping. An additional, manually added mailbox often causes conflicts.",{"type":269,"level":140,"children":878},[879],{"type":250,"text":880},"What happens to a mailbox when the license expires?",{"type":247,"children":882},[883],{"type":250,"text":884},"After expiry, the mailbox is kept for a grace period and deleted afterwards. Outlook profiles that have this mailbox connected then stall while loading. Shared mailboxes up to 50 GB don't need a license of their own.",{"type":269,"level":140,"children":886},[887],{"type":250,"text":888},"How do I start Outlook in safe mode?",{"type":247,"children":890},[891],{"type":250,"text":892},"Press Windows+R, type outlook.exe \u002Fsafe and confirm with Enter. Outlook then starts without add-ins. 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