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SuperSupport: AI support for end users",{"type":279,"children":515},[516,518],{"type":251,"text":517,"bold":21},"Target group",{"type":251,"text":519}," – NinjaOne: Technicians in MSPs and IT teams; SuperSupport: Users, and the IT behind them",{"type":279,"children":521},[522,524],{"type":251,"text":523,"bold":21},"Billing",{"type":251,"text":525}," – NinjaOne: per device; SuperSupport: per seat",{"type":279,"children":527},[528,530],{"type":251,"text":529,"bold":21},"Entry",{"type":251,"text":531}," – NinjaOne: approx. 50 devices minimum; SuperSupport: also for small companies and MSPs",{"type":279,"children":533},[534,536],{"type":251,"text":535,"bold":21},"Patches, monitoring, remote access",{"type":251,"text":537}," – NinjaOne: yes, core feature; SuperSupport: no, the RMM stays for that",{"type":279,"children":539},[540,542],{"type":251,"text":541,"bold":21},"User describes the problem in chat",{"type":251,"text":543}," – NinjaOne: no; SuperSupport: yes, core feature",{"type":279,"children":545},[546,548],{"type":251,"text":547,"bold":21},"Diagnosis on the device",{"type":251,"text":549}," – NinjaOne: by script, run by the technician; 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