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See also ",{"type":262,"url":263,"children":264},"link","\u002Fen\u002Fblog\u002Flog-network-drive-access",[265],{"type":251,"text":266},"Logging network drive access",{"type":251,"text":268},".",{"type":248,"children":270},[271],{"type":251,"text":272},"Here are the most common causes and how to fix them.",{"type":274,"level":25,"children":275},"heading",[276],{"type":251,"text":277},"Step 1: Double-click",{"type":248,"children":279},[280,282],{"type":251,"text":281,"bold":21},"Often the drive is only “not connected” because the network was not there yet at sign-in.",{"type":251,"text":283}," Double-click the drive in File Explorer. 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See ",{"type":262,"url":368,"children":369},"\u002Fen\u002Fblog\u002Fvpn-authentication-failed",[370],{"type":251,"text":371},"VPN: authentication failed",{"type":251,"text":268},{"type":345,"children":374},[375,377],{"type":251,"text":376,"bold":21},"Is the server reachable?",{"type":251,"text":378}," In PowerShell:",{"type":380,"children":381},"code",[382],{"type":251,"text":383},"Test-NetConnection server -Port 445",{"type":274,"level":25,"children":385},[386],{"type":251,"text":387},"Step 3: Credentials",{"type":248,"children":389},[390,392],{"type":251,"text":391,"bold":21},"After a password change",{"type":251,"text":393},", Windows often still tries the old password.",{"type":341,"format":342,"children":395},[396,408],{"type":345,"children":397},[398,400,402,404,406],{"type":251,"text":399},"Open ",{"type":251,"text":401,"bold":21},"Credential Manager",{"type":251,"text":403}," › ",{"type":251,"text":405,"bold":21},"Windows Credentials",{"type":251,"text":407}," › remove the entries for the server.",{"type":345,"children":409},[410],{"type":251,"text":411},"Disconnect and reconnect the drive:",{"type":380,"children":413},[414],{"type":251,"text":415},"net use Z: \u002Fdelete\nnet use Z: \\\\server\\freigabe \u002Fpersistent:yes",{"type":274,"level":25,"children":417},[418],{"type":251,"text":419},"Step 4: Name or IP?",{"type":248,"children":421},[422,424,426,428,430,432],{"type":251,"text":423,"bold":21},"If ",{"type":251,"text":425,"code":21},"\\\\192.168.1.10\\freigabe",{"type":251,"text":427,"bold":21}," works but ",{"type":251,"text":429,"code":21},"\\\\server\\freigabe",{"type":251,"text":431,"bold":21}," does not",{"type":251,"text":433},", the cause is name resolution, often over VPN. 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The IP is only a workaround.",{"type":274,"level":25,"children":435},[436],{"type":251,"text":437},"Step 5: Timing problem at sign-in",{"type":248,"children":439},[440,442],{"type":251,"text":441,"bold":21},"Windows connects network drives before the network (or Wi-Fi, VPN) is ready.",{"type":251,"text":443}," Solutions for IT:",{"type":341,"format":342,"children":445},[446,454,466],{"type":345,"children":447},[448,450,452],{"type":251,"text":449},"Enable the policy ",{"type":251,"text":451,"bold":21},"“Always wait for the network at computer startup and logon”",{"type":251,"text":453}," (Group Policy or Intune).",{"type":345,"children":455},[456,458,460,462,464],{"type":251,"text":457},"Connect drives via ",{"type":251,"text":459,"bold":21},"logon script",{"type":251,"text":461}," or ",{"type":251,"text":463,"bold":21},"Group Policy preferences",{"type":251,"text":465}," instead of saving them permanently.",{"type":345,"children":467},[468,470,472],{"type":251,"text":469},"With ",{"type":251,"text":471,"bold":21},"VPN after sign-in",{"type":251,"text":473},": connect drives only once the VPN is up, or use a VPN that connects before sign-in.",{"type":274,"level":25,"children":475},[476],{"type":251,"text":477},"Step 6: Old servers and SMB",{"type":248,"children":479},[480,482,484,489],{"type":251,"text":481,"bold":21},"Older NAS devices or servers only speak SMB1",{"type":251,"text":483},", which is disabled in current Windows for security reasons. Do not turn it back on; update or replace the device instead. See ",{"type":262,"url":485,"children":486},"\u002Fen\u002Fblog\u002Fsynology-automatic-dsm-update",[487],{"type":251,"text":488},"Updating Synology DSM automatically",{"type":251,"text":268},{"type":274,"level":25,"children":491},[492],{"type":251,"text":493},"Map permanently",{"type":248,"children":495},[496,498,499,501,502,504,506,508],{"type":251,"text":497,"bold":21},"Individually in File Explorer:",{"type":251,"text":362},{"type":251,"text":500,"bold":21},"This PC",{"type":251,"text":403},{"type":251,"text":503,"bold":21},"Map network drive",{"type":251,"text":505}," › letter and path › ",{"type":251,"text":507,"bold":21},"Reconnect at sign-in",{"type":251,"text":268},{"type":248,"children":510},[511,513],{"type":251,"text":512,"bold":21},"Centrally in a company:",{"type":251,"text":514}," via Group Policy (User Configuration › Preferences › Windows Settings › Drive Maps) or an Intune script. That way everyone has the same drives, even after a device swap.",{"type":248,"children":516},[517,519,521,523,528],{"type":251,"text":518},"In the long run, it is worth looking at ",{"type":251,"text":520,"bold":21},"OneDrive\u002FSharePoint",{"type":251,"text":522}," instead of a network drive. See ",{"type":262,"url":524,"children":525},"\u002Fen\u002Fblog\u002Fonedrive-not-syncing",[526],{"type":251,"text":527},"OneDrive not syncing",{"type":251,"text":268},{"type":274,"level":25,"children":530},[531],{"type":251,"text":532},"On the Mac",{"type":248,"children":534},[535,537,538,540,541,543,545,547,549,551,552,554,555,557],{"type":251,"text":536,"bold":21},"Finder",{"type":251,"text":403},{"type":251,"text":539,"bold":21},"Go",{"type":251,"text":403},{"type":251,"text":542,"bold":21},"Connect to Server",{"type":251,"text":544}," (Cmd+K) › ",{"type":251,"text":546,"code":21},"smb:\u002F\u002Fserver\u002Ffreigabe",{"type":251,"text":548},". 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