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What smaller companies and MSPs can use instead.",[247,253,259,264,270,274,326,330,336,340,344,348,393,436,440,502,506,510,522,526,530,534,556,560,599,603,616,625,629,633,675,679,683,687,691,695,699,703,707,711,715],{"type":248,"children":249},"paragraph",[250],{"type":251,"text":252,"bold":21},"text","Moveworks now belongs to ServiceNow. That has not brought it any closer to mid-sized businesses.",{"type":248,"children":254},[255,257],{"type":251,"text":256,"bold":21},"Quick verdict:",{"type":251,"text":258}," Moveworks is one of the best-known AI assistants for employee requests, and since December 2025 part of ServiceNow. The product is tailored to large enterprises, pricing is available on request only, and according to market reports it only becomes cost-effective at several thousand employees. If you are looking for AI support in the DACH mid-sized market or as an MSP that helps directly on the device and keeps data in the EU, you need a different solution.",{"type":260,"level":25,"children":261},"heading",[262],{"type":251,"text":263},"What is Moveworks?",{"type":248,"children":265},[266,268],{"type":251,"text":267,"bold":21},"Moveworks is an AI assistant platform through which employees ask questions and have tasks carried out in business applications.",{"type":251,"text":269}," The assistant searches over 50 applications such as SharePoint, OneDrive, Confluence or Outlook, triggers workflows in connected systems and, by its own account, speaks over 100 languages.",{"type":248,"children":271},[272],{"type":251,"text":273},"Customers include big names from healthcare, industry and retail: according to company statements, around ten percent of the Fortune 500. 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Market reports put it at roughly ",{"type":251,"text":360,"bold":21},"100 to 200 US dollars per employee per year",{"type":251,"text":362},", plus implementation costs that quickly reach the five- to six-figure range.",{"type":353,"children":364},[365,367],{"type":251,"text":366,"bold":21},"Size:",{"type":251,"text":368}," Below several thousand employees, market reports say the model rarely pays off.",{"type":353,"children":370},[371,373],{"type":251,"text":372,"bold":21},"Implementation:",{"type":251,"text":374}," Weeks to months, often with external support.",{"type":353,"children":376},[377,379],{"type":251,"text":378,"bold":21},"Dependency:",{"type":251,"text":380}," With the acquisition, ties to the ServiceNow ecosystem grow stronger.",{"type":353,"children":382},[383,385],{"type":251,"text":384,"bold":21},"Data region:",{"type":251,"text":386}," The website has no clear statement on where data is processed.",{"type":353,"children":388},[389,391],{"type":251,"text":390,"bold":21},"No agent on the device:",{"type":251,"text":392}," Moveworks works through interfaces to business applications. Diagnosing and fixing problems directly on the Windows or Mac computer is not part of its core.",{"type":275,"image":394,"children":434},{"id":395,"documentId":396,"name":397,"alternativeText":398,"caption":10,"width":281,"height":399,"formats":400,"hash":430,"ext":287,"mime":288,"size":431,"url":432,"previewUrl":10,"provider":321,"createdAt":433,"updatedAt":433},4874,"u4e712a77psr5koug9d4oq2x","moveworks-alternative-mockup-en.webp","Example view in SuperSupport – Moveworks Alternative for Mid-Sized Companies and MSPs",833,{"thumbnail":401,"large":409,"medium":416,"small":423},{"name":402,"hash":403,"ext":287,"mime":288,"path":10,"width":404,"height":405,"size":406,"sizeInBytes":407,"url":408},"thumbnail_moveworks-alternative-mockup-en.webp","thumbnail_moveworks_alternative_mockup_en_52f6e4967d",225,156,3.5,3500,"\u002Fuploads\u002Fthumbnail_moveworks_alternative_mockup_en_52f6e4967d.webp",{"name":410,"hash":411,"ext":287,"mime":288,"path":10,"width":305,"height":412,"size":413,"sizeInBytes":414,"url":415},"large_moveworks-alternative-mockup-en.webp","large_moveworks_alternative_mockup_en_52f6e4967d",694,33.42,33422,"\u002Fuploads\u002Flarge_moveworks_alternative_mockup_en_52f6e4967d.webp",{"name":417,"hash":418,"ext":287,"mime":288,"path":10,"width":313,"height":419,"size":420,"sizeInBytes":421,"url":422},"medium_moveworks-alternative-mockup-en.webp","medium_moveworks_alternative_mockup_en_52f6e4967d",521,22.54,22544,"\u002Fuploads\u002Fmedium_moveworks_alternative_mockup_en_52f6e4967d.webp",{"name":424,"hash":425,"ext":287,"mime":288,"path":10,"width":297,"height":426,"size":427,"sizeInBytes":428,"url":429},"small_moveworks-alternative-mockup-en.webp","small_moveworks_alternative_mockup_en_52f6e4967d",347,12.44,12444,"\u002Fuploads\u002Fsmall_moveworks_alternative_mockup_en_52f6e4967d.webp","moveworks_alternative_mockup_en_52f6e4967d",44.98,"\u002Fuploads\u002Fmoveworks_alternative_mockup_en_52f6e4967d.webp","2026-10-11T06:56:56.342Z",[435],{"type":251,"text":325},{"type":260,"level":25,"children":437},[438],{"type":251,"text":439},"Moveworks and SuperSupport compared",{"type":349,"format":350,"children":441},[442,448,454,460,466,472,478,484,490,496],{"type":353,"children":443},[444,446],{"type":251,"text":445,"bold":21},"Owner",{"type":251,"text":447}," – Moveworks: ServiceNow (since 12\u002F2025); SuperSupport: independent, developed in Austria",{"type":353,"children":449},[450,452],{"type":251,"text":451,"bold":21},"Target group",{"type":251,"text":453}," – Moveworks: Large enterprises, Fortune 500; SuperSupport: Mid-sized businesses, MSPs, internal IT teams",{"type":353,"children":455},[456,458],{"type":251,"text":457,"bold":21},"Cost-effective from",{"type":251,"text":459}," – Moveworks: several thousand employees (market reports); SuperSupport: no minimum size",{"type":353,"children":461},[462,464],{"type":251,"text":463,"bold":21},"Pricing model",{"type":251,"text":465}," – Moveworks: on request only, per employee; SuperSupport: per workstation",{"type":353,"children":467},[468,470],{"type":251,"text":469,"bold":21},"Implementation",{"type":251,"text":471}," – Moveworks: weeks to months; SuperSupport: install the agent, get started",{"type":353,"children":473},[474,476],{"type":251,"text":475,"bold":21},"Agent on the endpoint",{"type":251,"text":477}," – Moveworks: no; SuperSupport: yes, Windows and macOS",{"type":353,"children":479},[480,482],{"type":251,"text":481,"bold":21},"Requires an ITSM",{"type":251,"text":483}," – Moveworks: closely tied to ServiceNow; SuperSupport: no, the chat is the case",{"type":353,"children":485},[486,488],{"type":251,"text":487,"bold":21},"Multi-tenant for MSPs",{"type":251,"text":489}," – Moveworks: not stated; SuperSupport: yes",{"type":353,"children":491},[492,494],{"type":251,"text":493,"bold":21},"Languages",{"type":251,"text":495}," – Moveworks: over 100; SuperSupport: German and English",{"type":353,"children":497},[498,500],{"type":251,"text":499,"bold":21},"Focus",{"type":251,"text":501}," – Moveworks: search and workflows in business applications; SuperSupport: IT support at the workstation",{"type":260,"level":25,"children":503},[504],{"type":251,"text":505},"Where is the biggest difference in everyday use?",{"type":248,"children":507},[508],{"type":251,"text":509,"bold":21},"Moveworks finds information and triggers workflows in other systems. SuperSupport looks at the device where the problem occurs.",{"type":248,"children":511},[512,514,520],{"type":251,"text":513},"Example: a user reports that their PC has been running at 80% CPU and RAM for days. An assistant without device access can give tips or create a ticket. The SuperSupport agent instead reads the running processes and the uptime on the device, finds stuck background processes, ends them after approval and measures again afterward. The complete case is described in ",{"type":515,"url":516,"children":517},"link","\u002Fen\u002Fblog\u002Fhigh-cpu-and-ram-usage",[518],{"type":251,"text":519},"High CPU and RAM usage: finding the cause in 5 steps",{"type":251,"text":521},".",{"type":248,"children":523},[524],{"type":251,"text":525},"Exactly these cases (Outlook crashes, printer does not print, computer is slow) make up the bulk of 1st-level support in mid-sized businesses. 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