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SuperSupport: AI support for end users",{"type":349,"children":432},[433,435],{"type":251,"text":434,"bold":21},"Origin",{"type":251,"text":436}," – Matrix42: Germany (Frankfurt); SuperSupport: Austria",{"type":349,"children":438},[439,441],{"type":251,"text":440,"bold":21},"Pricing",{"type":251,"text":442}," – Matrix42: individual, on request; SuperSupport: per workstation",{"type":349,"children":444},[445,447],{"type":251,"text":446,"bold":21},"Rollout",{"type":251,"text":448}," – Matrix42: project, usually with a partner; SuperSupport: install the agent, get started",{"type":349,"children":450},[451,453],{"type":251,"text":452,"bold":21},"Ticketing, catalog, assets",{"type":251,"text":454}," – Matrix42: yes, comprehensive; SuperSupport: the chat is the case",{"type":349,"children":456},[457,459],{"type":251,"text":458,"bold":21},"Software distribution, patches, MDM",{"type":251,"text":460}," – Matrix42: yes, core function; SuperSupport: no",{"type":349,"children":462},[463,465],{"type":251,"text":464,"bold":21},"Problem solving in dialogue with the user",{"type":251,"text":466}," – Matrix42: no; SuperSupport: yes, core function",{"type":349,"children":468},[469,471],{"type":251,"text":470,"bold":21},"Diagnosis on the device",{"type":251,"text":472}," – Matrix42: via inventory and policies; SuperSupport: in conversation, on the specific problem",{"type":349,"children":474},[475,477],{"type":251,"text":476,"bold":21},"Remediation on the device",{"type":251,"text":478}," – Matrix42: centrally distributed packages\u002Fscripts; SuperSupport: by the agent, sensitive items after approval",{"type":349,"children":480},[481,483],{"type":251,"text":482,"bold":21},"Platforms",{"type":251,"text":484}," – Matrix42: Windows, macOS, mobile devices; SuperSupport: Windows and macOS",{"type":349,"children":486},[487,489],{"type":251,"text":488,"bold":21},"AI",{"type":251,"text":490}," – Matrix42: support for ticket handlers; SuperSupport: AI agent for end users",{"type":349,"children":492},[493,495],{"type":251,"text":494,"bold":21},"Multi-tenant for MSPs",{"type":251,"text":496}," – Matrix42: via partner solutions; SuperSupport: yes, from the ground up",{"type":248,"children":498},[499],{"type":251,"text":500},"On origin and data protection, the two vendors are close together. 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