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beta.",[238],{"id":4,"documentId":233,"locale":221,"slug":235},{"id":240,"documentId":241,"title":242,"slug":243,"excerpt":244,"content":245,"publishedDate":661,"readingTime":4,"featured":47,"aiDisclosure":21,"createdAt":662,"updatedAt":663,"publishedAt":664,"locale":14,"coverImage":665,"category":700,"tags":701,"localizations":702,"author":706,"seo":732},1185,"ovsb12s63iu2pdfmjjnwbxid","IT Support in Mechanical Engineering: Beyond Office IT","it-support-mechanical-engineering","PLC programmers, CAD and electrical design, locked design files, ERP: what IT support in mechanical engineering and manufacturing really has to deliver.",[246,252,256,261,267,271,302,306,358,362,374,378,397,401,413,419,423,435,439,471,475,494,511,554,558,575,617,621,625,629,633,637,641,645,649,653,657],{"type":247,"children":248},"paragraph",[249],{"type":250,"text":251,"bold":21},"text","In the office, standard IT is enough. In design and at the PLC, it is not.",{"type":247,"children":253},[254],{"type":250,"text":255},"A machine builder has two IT worlds: the office with email, Office and ERP – and engineering with design, electrical design and PLC programming. The second world constantly breaks standard rules: it needs specialist software, admin rights, different networks and huge files. Real tickets from an MSP that looks after a machine builder show clearly what really comes up there.",{"type":257,"level":25,"children":258},"heading",[259],{"type":250,"text":260},"Case 1: \"But I always need the permission\"",{"type":247,"children":262},[263,265],{"type":250,"text":264,"bold":21},"A PLC programmer wanted to install engineering software",{"type":250,"text":266}," and asked for it to be enabled. After the installation came: \"But I always need the permission. I have to install things fairly often and be able to change the IP address range of my interfaces at any time, otherwise I can't connect to the plants.\"",{"type":247,"children":268},[269],{"type":250,"text":270},"Both can be solved without permanent full admin:",{"type":272,"format":273,"children":274},"list","unordered",[275,290],{"type":276,"children":277},"list-item",[278,280,282,288],{"type":250,"text":279,"bold":21},"Changing IP addresses:",{"type":250,"text":281}," the Windows group \"Network Configuration Operators\" allows exactly that – see ",{"type":283,"url":284,"children":285},"link","\u002Fen\u002Fblog\u002Fchange-ip-address-without-admin-rights",[286],{"type":250,"text":287},"Change an IP address without admin rights",{"type":250,"text":289},".",{"type":276,"children":291},[292,294,296,301],{"type":250,"text":293,"bold":21},"Installations:",{"type":250,"text":295}," time-limited rights or a separate admin account – see ",{"type":283,"url":297,"children":298},"\u002Fen\u002Fblog\u002Fdevelopers-without-admin-rights",[299],{"type":250,"text":300},"Developers without admin rights",{"type":250,"text":289},{"type":247,"children":303},[304],{"type":250,"text":305},"Management in the same environment asked for a permission group so that programmers can work \"as independently as possible\". That is exactly the right direction.",{"type":307,"image":308,"children":355},"image",{"id":309,"documentId":310,"name":311,"alternativeText":312,"caption":10,"width":313,"height":314,"formats":315,"hash":350,"ext":319,"mime":320,"size":351,"url":352,"previewUrl":10,"provider":353,"createdAt":354,"updatedAt":354},1768,"qsl4tw641uyg2yvge5x1poep","it-support-maschinenbau-glance-en.webp","IT Support in Mechanical Engineering: Beyond Office IT – at a glance",1200,773,{"thumbnail":316,"large":326,"medium":334,"small":342},{"name":317,"hash":318,"ext":319,"mime":320,"path":10,"width":321,"height":322,"size":323,"sizeInBytes":324,"url":325},"thumbnail_it-support-maschinenbau-glance-en.webp","thumbnail_it_support_maschinenbau_glance_en_95e5c4763b",".webp","image\u002Fwebp",242,156,3.25,3248,"\u002Fuploads\u002Fthumbnail_it_support_maschinenbau_glance_en_95e5c4763b.webp",{"name":327,"hash":328,"ext":319,"mime":320,"path":10,"width":329,"height":330,"size":331,"sizeInBytes":332,"url":333},"large_it-support-maschinenbau-glance-en.webp","large_it_support_maschinenbau_glance_en_95e5c4763b",1000,644,27.68,27684,"\u002Fuploads\u002Flarge_it_support_maschinenbau_glance_en_95e5c4763b.webp",{"name":335,"hash":336,"ext":319,"mime":320,"path":10,"width":337,"height":338,"size":339,"sizeInBytes":340,"url":341},"medium_it-support-maschinenbau-glance-en.webp","medium_it_support_maschinenbau_glance_en_95e5c4763b",750,483,19.2,19198,"\u002Fuploads\u002Fmedium_it_support_maschinenbau_glance_en_95e5c4763b.webp",{"name":343,"hash":344,"ext":319,"mime":320,"path":10,"width":345,"height":346,"size":347,"sizeInBytes":348,"url":349},"small_it-support-maschinenbau-glance-en.webp","small_it_support_maschinenbau_glance_en_95e5c4763b",500,322,10.96,10964,"\u002Fuploads\u002Fsmall_it_support_maschinenbau_glance_en_95e5c4763b.webp","it_support_maschinenbau_glance_en_95e5c4763b",37.61,"\u002Fuploads\u002Fit_support_maschinenbau_glance_en_95e5c4763b.webp","local","2026-10-11T06:44:14.684Z",[356],{"type":250,"text":357},"",{"type":257,"level":25,"children":359},[360],{"type":250,"text":361},"Case 2: The file is locked – by someone who is no longer there",{"type":247,"children":363},[364,366,368,373],{"type":250,"text":365,"bold":21},"\"Various files are locked by users who no longer work for us at all.\"",{"type":250,"text":367}," A real ticket from design. Programs set a lock when they open a file; if a program crashes or a colleague leaves the company, it sometimes stays in place. How to release it is described in ",{"type":283,"url":369,"children":370},"\u002Fen\u002Fblog\u002Fexcel-file-locked-by-another-user",[371],{"type":250,"text":372},"Excel file locked by another user",{"type":250,"text":289},{"type":257,"level":25,"children":375},[376],{"type":250,"text":377},"Case 3: The PDF that wasn't one",{"type":247,"children":379},[380,382,384,389,391,396],{"type":250,"text":381,"bold":21},"An electrical planner could not open many \"PDFs\" on the drive.",{"type":250,"text":383}," Repairing the PDF reader was already being considered – until he noticed himself: they were drawing files, and the file extension was hidden. See ",{"type":283,"url":385,"children":386},"\u002Fen\u002Fblog\u002Fshow-file-extensions",[387],{"type":250,"text":388},"Show file extensions",{"type":250,"text":390}," and ",{"type":283,"url":392,"children":393},"\u002Fen\u002Fblog\u002Fopen-dwg-file-without-autocad",[394],{"type":250,"text":395},"Open a DWG file without AutoCAD",{"type":250,"text":289},{"type":257,"level":25,"children":398},[399],{"type":250,"text":400},"Case 4: New version of the planning software – and the database is read-only",{"type":247,"children":402},[403,405,407,412],{"type":250,"text":404,"bold":21},"After the update to a new version, the electrical design software reported a read-only database.",{"type":250,"text":406}," The read-only flag kept coming back after being removed. The trail led to an old database server that nobody in the company knew anymore. On read-only protection in general: ",{"type":283,"url":408,"children":409},"\u002Fen\u002Fblog\u002Ffolder-keeps-reverting-to-read-only",[410],{"type":250,"text":411},"Read-only attribute on a folder keeps coming back",{"type":250,"text":289},{"type":247,"children":414},[415,417],{"type":250,"text":416,"bold":21},"Lesson:",{"type":250,"text":418}," Specialist software often has its own servers, databases and license services. If you do not document them, you start searching from scratch at the next update.",{"type":257,"level":25,"children":420},[421],{"type":250,"text":422},"Case 5: The ERP does not send orders",{"type":247,"children":424},[425,427,429,434],{"type":250,"text":426,"bold":21},"\"Orders cannot be sent\" – and the question: \"Is this the same problem as last time again?\"",{"type":250,"text":428}," That very question shows that a known procedure is missing. Recurring errors should be documented – see ",{"type":283,"url":430,"children":431},"\u002Fen\u002Fblog\u002Frecurring-it-problems",[432],{"type":250,"text":433},"Recurring IT problems",{"type":250,"text":289},{"type":257,"level":25,"children":436},[437],{"type":250,"text":438},"What do engineering workstations need?",{"type":272,"format":273,"children":440},[441,447,453,459,465],{"type":276,"children":442},[443,445],{"type":250,"text":444,"bold":21},"Switch the IP address to the plant network",{"type":250,"text":446}," – “Network Configuration Operators” group",{"type":276,"children":448},[449,451],{"type":250,"text":450,"bold":21},"Install engineering software",{"type":250,"text":452}," – Time-limited rights, separate admin account",{"type":276,"children":454},[455,457],{"type":250,"text":456,"bold":21},"Large files, drives",{"type":250,"text":458}," – Keep an eye on storage and locks",{"type":276,"children":460},[461,463],{"type":250,"text":462,"bold":21},"License servers, databases",{"type":250,"text":464}," – Document: where, which version, who is responsible",{"type":276,"children":466},[467,469],{"type":250,"text":468,"bold":21},"Specialist software after updates",{"type":250,"text":470}," – Known procedure as a runbook",{"type":257,"level":25,"children":472},[473],{"type":250,"text":474},"How do you support specialist software?",{"type":247,"children":476},[477,479,481,486,488,493],{"type":250,"text":478,"bold":21},"With runbooks.",{"type":250,"text":480}," Which services does the software need, where are the database and license server, what helps with the known errors? Once written down, a technician or an agent can walk through the steps on the device – see ",{"type":283,"url":482,"children":483},"\u002Fen\u002Fblog\u002Frunbook-it-support-line-of-business-software",[484],{"type":250,"text":485},"Runbooks in IT support",{"type":250,"text":487},". 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