[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"strapi-site-settings-en":3,"strapi-blog-cta-en":19,"blog-categories-en":38,"strapi-navigation-en":66,"strapi-footer-en":153,"blog-post-halo-itsm-alternative-en":240,"blog-slugs-en":874,"blog-posts-en-p1-catinsights-and-trends-featany":908,"blog-posts-en-p1-catall-featany":1069},{"id":4,"documentId":5,"siteName":6,"siteUrl":7,"gtmContainerId":8,"cookiebotId":9,"headCode":10,"bodyCode":10,"createdAt":11,"updatedAt":12,"publishedAt":13,"locale":14,"usercentricsSettingsId":10,"defaultSeo":15},4,"sofa2wq9l8wqy8uu77qqwzja","supersupport.ai","https:\u002F\u002Fsupersupport.ai","GTM-MNFCXS3D","4f536ebc-68b2-49bb-a74c-369c639ebd34",null,"2026-05-26T13:02:39.777Z","2026-05-26T15:39:12.474Z","2026-05-26T15:39:12.468Z","en",{"id":16,"metaTitle":17,"metaDescription":18,"ogTitle":10,"ogDescription":10,"canonicalUrl":10,"noIndex":10,"ogImage":10},67,"AI IT support for companies | supersupport.ai","Automate your IT support with AI. supersupport.ai resolves tickets, answers requests and relieves your team. GDPR-compliant, made in Austria.",{"id":4,"documentId":20,"enabled":21,"style":22,"placementMode":23,"interval":24,"maxInsertions":25,"eyebrow":26,"heading":27,"text":28,"buttonLabel":29,"buttonUrl":30,"createdAt":31,"updatedAt":32,"publishedAt":33,"locale":14,"backgroundImage":34},"jnsq15shu38sky79ffqd6ah2",true,"prominent","middle-and-end",6,2,"Beta","IT support that fixes itself.","supersupport.ai handles your 1st-level support fully automatically. Secure your spot on the waitlist now.","Join the Waitlist","\u002Fwaitlist","2026-06-02T14:51:33.408Z","2026-06-05T09:06:14.718Z","2026-06-05T09:06:14.714Z",{"id":35,"documentId":36,"url":37,"alternativeText":10},94,"n4krs61vqdm4jycjzv30wx92","\u002Fuploads\u002Fsupersupport_CTA_Blog_Inject_7b87ceb8cc.jpg",[39,49,58],{"id":25,"documentId":40,"name":41,"slug":42,"description":43,"sortOrder":44,"seo":10,"localizations":45},"xhz3uv2vk92w8d2u0c6qkthi","Best Practices","best-practices","Practical guides for IT teams: which tier-1 tickets can be automated, how clean escalation works and where automation projects usually fail.",0,[46],{"id":47,"documentId":40,"locale":48,"slug":42},1,"de",{"id":24,"documentId":50,"name":51,"slug":52,"description":53,"sortOrder":44,"seo":10,"localizations":54},"daeexfxy2hlc2jz184jt5f1h","Insights & Trends","insights-and-trends","Numbers and analysis on IT support: what a ticket really costs, how level-1 work is changing and what AI in the helpdesk delivers today.",[55],{"id":56,"documentId":50,"locale":48,"slug":57},5,"insights-und-trends",{"id":59,"documentId":60,"name":61,"slug":62,"description":63,"sortOrder":44,"seo":10,"localizations":64},3,"tqo7twk191qknrs7tt4z4r9h","Product Updates","product-updates","What is new in supersupport.ai: agent, dashboard, integrations and security features, straight from the closed beta.",[65],{"id":4,"documentId":60,"locale":48,"slug":62},{"id":67,"documentId":68,"topBarText":69,"topBarEmoji":10,"createdAt":70,"updatedAt":71,"publishedAt":72,"locale":14,"primaryCta":73,"logo":10,"items":77},17,"oc42sx7kusz43uz8deik809v","Built by IT engineers, made for IT teams.","2026-05-26T13:02:39.623Z","2026-10-06T18:18:07.089Z","2026-10-06T18:18:07.111Z",{"id":74,"label":75,"url":30,"isExternal":76,"openInNewTab":76},457,"Try it now",false,[78,83,99,121,148],{"id":79,"label":80,"url":81,"isExternal":76,"openInNewTab":76,"highlighted":76,"children":82},86,"Features","\u002F#features",[],{"id":84,"label":85,"url":86,"isExternal":76,"openInNewTab":76,"highlighted":76,"children":87},88,"Solutions","\u002Ffor-msps",[88,93],{"id":89,"label":90,"url":86,"description":91,"icon":92,"columnHeading":10,"isExternal":76},75,"For MSPs","Automate multi-tenant support, more tickets per technician.","Building2",{"id":94,"label":95,"url":96,"description":97,"icon":98,"columnHeading":10,"isExternal":76},76,"For IT teams","\u002Ffor-it-teams","Take 1st level off your team so they stay on projects.","Users",{"id":100,"label":101,"url":102,"isExternal":76,"openInNewTab":76,"highlighted":76,"children":103},89,"Resources","\u002Fblog",[104,109,115],{"id":105,"label":106,"url":102,"description":107,"icon":108,"columnHeading":10,"isExternal":76},77,"Blog","Posts on AI in IT support, automation and operations.","BookOpen",{"id":110,"label":111,"url":112,"description":113,"icon":114,"columnHeading":10,"isExternal":21},78,"Docs","https:\u002F\u002Fdocs.supersupport.ai","Setup, integrations and what the agent can do.","FileText",{"id":116,"label":117,"url":118,"description":119,"icon":120,"columnHeading":10,"isExternal":76},79,"FAQ","\u002F#faq","The questions we get asked most often.","CircleHelp",{"id":122,"label":123,"url":124,"isExternal":76,"openInNewTab":76,"highlighted":76,"children":125},90,"Company","\u002Fabout",[126,130,136,142],{"id":127,"label":128,"url":124,"description":129,"icon":98,"columnHeading":10,"isExternal":76},81,"About us","Two brothers, an MSP since 2014 — and why SuperSupport exists.",{"id":131,"label":132,"url":133,"description":134,"icon":135,"columnHeading":10,"isExternal":76},82,"Our mission","\u002Four-mission","We are not replacing people. We are giving them their time back.","Compass",{"id":137,"label":138,"url":139,"description":140,"icon":141,"columnHeading":10,"isExternal":76},83,"Partner Program","\u002Fpartner-program","Offer supersupport.ai under your own brand.","Handshake",{"id":143,"label":144,"url":145,"description":146,"icon":147,"columnHeading":10,"isExternal":76},84,"Press","\u002Fpress","Press contact, facts and imagery.","Newspaper",{"id":149,"label":150,"url":151,"isExternal":76,"openInNewTab":76,"highlighted":76,"children":152},87,"Waitlist","\u002F#waitlist",[],{"id":154,"documentId":155,"tagline":156,"productLinksHeading":157,"legalLinksHeading":158,"copyright":159,"madeInLabel":160,"companyLabel":161,"companyUrl":162,"createdAt":163,"updatedAt":164,"publishedAt":165,"locale":14,"links":166,"legalLinks":181,"socialLinks":190,"linkGroups":208},15,"twj232a901rjcvfab69lel64","AI-powered IT support: automated, secure, fast.","Product","Legal","© {year} supersupport.ai · All rights reserved","🇦🇹 Engineered in Austria","A product of","https:\u002F\u002Fhazelmountain.at","2026-05-26T13:02:39.702Z","2026-10-06T18:18:07.381Z","2026-10-06T18:18:07.409Z",[167,169,171,173,175,177,179],{"id":168,"label":95,"url":96,"isExternal":76,"openInNewTab":76},542,{"id":170,"label":90,"url":86,"isExternal":76,"openInNewTab":76},543,{"id":172,"label":80,"url":81,"isExternal":76,"openInNewTab":76},544,{"id":174,"label":128,"url":124,"isExternal":76,"openInNewTab":76},545,{"id":176,"label":106,"url":102,"isExternal":76,"openInNewTab":76},546,{"id":178,"label":150,"url":30,"isExternal":76,"openInNewTab":76},547,{"id":180,"label":117,"url":118,"isExternal":76,"openInNewTab":76},548,[182,186],{"id":183,"label":184,"url":185,"isExternal":76,"openInNewTab":76},549,"Impressum","\u002Fimpressum",{"id":187,"label":188,"url":189,"isExternal":76,"openInNewTab":76},550,"Datenschutz","\u002Fdatenschutz",[191,195,198,201,204],{"id":127,"platform":192,"url":193,"color":194},"linkedin","https:\u002F\u002Fwww.linkedin.com\u002Fcompany\u002Fsuppersupport-ai\u002F","muted-foreground",{"id":131,"platform":196,"url":197,"color":194},"instagram","https:\u002F\u002Fwww.instagram.com\u002Fsupersupport.ai\u002F",{"id":137,"platform":199,"url":200,"color":194},"facebook","https:\u002F\u002Fwww.facebook.com\u002Fsupersupportai",{"id":143,"platform":202,"url":203,"color":194},"youtube","https:\u002F\u002Fwww.youtube.com\u002F@supersupport-ai",{"id":205,"platform":206,"url":207,"color":194},85,"tiktok","https:\u002F\u002Fwww.tiktok.com\u002F@supersupport.ai",[209,220,229],{"id":210,"heading":157,"links":211},28,[212,214,216,218],{"id":213,"label":80,"url":81,"isExternal":76,"openInNewTab":76},530,{"id":215,"label":90,"url":86,"isExternal":76,"openInNewTab":76},531,{"id":217,"label":95,"url":96,"isExternal":76,"openInNewTab":76},532,{"id":219,"label":150,"url":30,"isExternal":76,"openInNewTab":76},533,{"id":221,"heading":101,"links":222},29,[223,225,227],{"id":224,"label":106,"url":102,"isExternal":76,"openInNewTab":76},534,{"id":226,"label":111,"url":112,"isExternal":21,"openInNewTab":21},535,{"id":228,"label":117,"url":118,"isExternal":76,"openInNewTab":76},536,{"id":230,"heading":123,"links":231},30,[232,234,236,238],{"id":233,"label":128,"url":124,"isExternal":76,"openInNewTab":76},538,{"id":235,"label":132,"url":133,"isExternal":76,"openInNewTab":76},539,{"id":237,"label":138,"url":139,"isExternal":76,"openInNewTab":76},540,{"id":239,"label":144,"url":145,"isExternal":76,"openInNewTab":76},541,{"id":241,"documentId":242,"title":243,"slug":244,"excerpt":245,"content":246,"publishedDate":796,"readingTime":56,"featured":76,"aiDisclosure":21,"createdAt":797,"updatedAt":798,"publishedAt":799,"locale":14,"coverImage":800,"category":834,"tags":835,"localizations":836,"author":840,"seo":867},1105,"qmf6hsn0pc9jx9argl9mzxun","HaloITSM & HaloPSA Alternative or Add-On?","halo-itsm-alternative","Halo is popular with IT teams and MSPs as a ticketing and PSA system. When an alternative fits and when AI support on the device is the add-on.",[247,253,259,264,268,285,293,345,349,355,373,377,381,385,411,453,495,499,555,559,563,582,586,590,604,608,629,633,650,654,693,702,706,710,752,756,760,764,768,772,776,780,784,788,792],{"type":248,"children":249},"paragraph",[250],{"type":251,"text":252,"bold":21},"text","Halo is a really good ticketing system. A ticketing system takes in tickets. It doesn't solve any.",{"type":248,"children":254},[255,257],{"type":251,"text":256,"bold":21},"Short verdict:",{"type":251,"text":258}," In just a few years, Halo has become one of the most popular ticketing and PSA systems – HaloITSM for internal IT teams, HaloPSA for IT service providers. Flexible, fairly priced per agent, and in 2026 a “Challenger” in the Gartner Magic Quadrant. What Halo is not: a tool that solves user problems on the device itself. If you want to relieve Level 1, you'll find an AI support on the device to be more of an add-on than an alternative.",{"type":260,"level":25,"children":261},"heading",[262],{"type":251,"text":263},"What is Halo?",{"type":248,"children":265},[266],{"type":251,"text":267,"bold":21},"Halo is a British vendor of service management software with two focus areas:",{"type":269,"format":270,"children":271},"list","unordered",[272,279],{"type":273,"children":274},"list-item",[275,277],{"type":251,"text":276,"bold":21},"HaloITSM",{"type":251,"text":278}," for internal IT departments – tickets, service catalog, change, problem and asset management",{"type":273,"children":280},[281,283],{"type":251,"text":282,"bold":21},"HaloPSA",{"type":251,"text":284}," for IT service providers (MSPs) – in addition contracts, time tracking, billing, quotes and customer management",{"type":248,"children":286},[287,289,291],{"type":251,"text":288},"Halo has since combined both on a shared ",{"type":251,"text":290,"bold":21},"Halo platform",{"type":251,"text":292},". Halo is ISO 27001 certified and offers single-tenant hosting, among other things. Many RMM tools and AI vendors have ready-made integrations with HaloPSA – one reason for its popularity with MSPs.",{"type":294,"image":295,"children":342},"image",{"id":296,"documentId":297,"name":298,"alternativeText":299,"caption":10,"width":300,"height":301,"formats":302,"hash":337,"ext":306,"mime":307,"size":338,"url":339,"previewUrl":10,"provider":340,"createdAt":341,"updatedAt":341},1447,"ajp4jtv7k3uuh2t8huh0uwi5","haloitsm-alternative-glance-en.webp","HaloITSM & HaloPSA Alternative or Add-On? – at a glance",1200,677,{"thumbnail":303,"large":313,"medium":321,"small":329},{"name":304,"hash":305,"ext":306,"mime":307,"path":10,"width":308,"height":309,"size":310,"sizeInBytes":311,"url":312},"thumbnail_haloitsm-alternative-glance-en.webp","thumbnail_haloitsm_alternative_glance_en_76c3729363",".webp","image\u002Fwebp",245,138,2.4,2404,"\u002Fuploads\u002Fthumbnail_haloitsm_alternative_glance_en_76c3729363.webp",{"name":314,"hash":315,"ext":306,"mime":307,"path":10,"width":316,"height":317,"size":318,"sizeInBytes":319,"url":320},"large_haloitsm-alternative-glance-en.webp","large_haloitsm_alternative_glance_en_76c3729363",1000,564,18.41,18414,"\u002Fuploads\u002Flarge_haloitsm_alternative_glance_en_76c3729363.webp",{"name":322,"hash":323,"ext":306,"mime":307,"path":10,"width":324,"height":325,"size":326,"sizeInBytes":327,"url":328},"medium_haloitsm-alternative-glance-en.webp","medium_haloitsm_alternative_glance_en_76c3729363",750,423,12.71,12708,"\u002Fuploads\u002Fmedium_haloitsm_alternative_glance_en_76c3729363.webp",{"name":330,"hash":331,"ext":306,"mime":307,"path":10,"width":332,"height":333,"size":334,"sizeInBytes":335,"url":336},"small_haloitsm-alternative-glance-en.webp","small_haloitsm_alternative_glance_en_76c3729363",500,282,7.13,7128,"\u002Fuploads\u002Fsmall_haloitsm_alternative_glance_en_76c3729363.webp","haloitsm_alternative_glance_en_76c3729363",24.38,"\u002Fuploads\u002Fhaloitsm_alternative_glance_en_76c3729363.webp","local","2026-10-11T06:43:10.690Z",[343],{"type":251,"text":344},"",{"type":260,"level":25,"children":346},[347],{"type":251,"text":348},"How much does Halo cost?",{"type":248,"children":350},[351,353],{"type":251,"text":352,"bold":21},"Halo charges per agent, that is, per technician.",{"type":251,"text":354}," According to current market reports (as of 2026):",{"type":269,"format":270,"children":356},[357,362,367],{"type":273,"children":358},[359,360],{"type":251,"text":276,"bold":21},{"type":251,"text":361}," – approx. 49–70 USD per agent per month, cheaper from about 25 agents",{"type":273,"children":363},[364,365],{"type":251,"text":282,"bold":21},{"type":251,"text":366}," – approx. 69 GBP per agent per month, minimum purchase of 5 agents",{"type":273,"children":368},[369,371],{"type":251,"text":370,"bold":21},"Small teams below the minimum size",{"type":251,"text":372}," – sometimes a setup fee",{"type":248,"children":374},[375],{"type":251,"text":376},"Exact prices come with the quote, since Halo has recently merged the products into one platform.",{"type":260,"level":25,"children":378},[379],{"type":251,"text":380},"Why do many people look for a Halo alternative?",{"type":248,"children":382},[383],{"type":251,"text":384,"bold":21},"Usually not because the ticketing system is bad – but because of effort, minimum size or because the work doesn't get any less.",{"type":269,"format":270,"children":386},[387,393,399,405],{"type":273,"children":388},[389,391],{"type":251,"text":390,"bold":21},"Powerful, but laborious:",{"type":251,"text":392}," Halo is highly configurable – which also means a lot of setup until workflows, templates and billing fit.",{"type":273,"children":394},[395,397],{"type":251,"text":396,"bold":21},"Minimum size for PSA:",{"type":251,"text":398}," For very small IT service providers with one to three technicians, the minimum purchase doesn't always fit.",{"type":273,"children":400},[401,403],{"type":251,"text":402,"bold":21},"Level 1 stays with the technician:",{"type":251,"text":404}," Every “printer isn't printing” ticket still needs someone who looks at the computer.",{"type":273,"children":406},[407,409],{"type":251,"text":408,"bold":21},"No agent on the device:",{"type":251,"text":410}," Halo manages tickets and assets, but doesn't itself investigate the user's computer.",{"type":294,"image":412,"children":451},{"id":413,"documentId":414,"name":415,"alternativeText":416,"caption":10,"width":300,"height":417,"formats":418,"hash":447,"ext":306,"mime":307,"size":448,"url":449,"previewUrl":10,"provider":340,"createdAt":450,"updatedAt":450},1449,"nyunm20t4hg8aky5gzw2yiui","haloitsm-alternative-checklist-en.webp","HaloITSM & HaloPSA Alternative or Add-On – what this article covers",754,{"thumbnail":419,"large":426,"medium":433,"small":440},{"name":420,"hash":421,"ext":306,"mime":307,"path":10,"width":308,"height":422,"size":423,"sizeInBytes":424,"url":425},"thumbnail_haloitsm-alternative-checklist-en.webp","thumbnail_haloitsm_alternative_checklist_en_c3f59e04c8",154,2.61,2614,"\u002Fuploads\u002Fthumbnail_haloitsm_alternative_checklist_en_c3f59e04c8.webp",{"name":427,"hash":428,"ext":306,"mime":307,"path":10,"width":316,"height":429,"size":430,"sizeInBytes":431,"url":432},"large_haloitsm-alternative-checklist-en.webp","large_haloitsm_alternative_checklist_en_c3f59e04c8",628,18.67,18666,"\u002Fuploads\u002Flarge_haloitsm_alternative_checklist_en_c3f59e04c8.webp",{"name":434,"hash":435,"ext":306,"mime":307,"path":10,"width":324,"height":436,"size":437,"sizeInBytes":438,"url":439},"medium_haloitsm-alternative-checklist-en.webp","medium_haloitsm_alternative_checklist_en_c3f59e04c8",471,12.96,12956,"\u002Fuploads\u002Fmedium_haloitsm_alternative_checklist_en_c3f59e04c8.webp",{"name":441,"hash":442,"ext":306,"mime":307,"path":10,"width":332,"height":443,"size":444,"sizeInBytes":445,"url":446},"small_haloitsm-alternative-checklist-en.webp","small_haloitsm_alternative_checklist_en_c3f59e04c8",314,7.27,7268,"\u002Fuploads\u002Fsmall_haloitsm_alternative_checklist_en_c3f59e04c8.webp","haloitsm_alternative_checklist_en_c3f59e04c8",24.88,"\u002Fuploads\u002Fhaloitsm_alternative_checklist_en_c3f59e04c8.webp","2026-10-11T06:43:11.237Z",[452],{"type":251,"text":344},{"type":294,"image":454,"children":493},{"id":455,"documentId":456,"name":457,"alternativeText":458,"caption":10,"width":300,"height":459,"formats":460,"hash":489,"ext":306,"mime":307,"size":490,"url":491,"previewUrl":10,"provider":340,"createdAt":492,"updatedAt":492},4803,"b0s6c8vq5ye3iyupg7gfk0yw","haloitsm-alternative-mockup-en.webp","Example view in SuperSupport – HaloITSM & HaloPSA Alternative or Add-On",590,{"thumbnail":461,"large":468,"medium":475,"small":482},{"name":462,"hash":463,"ext":306,"mime":307,"path":10,"width":308,"height":464,"size":465,"sizeInBytes":466,"url":467},"thumbnail_haloitsm-alternative-mockup-en.webp","thumbnail_haloitsm_alternative_mockup_en_3b132a22c8",120,3.18,3180,"\u002Fuploads\u002Fthumbnail_haloitsm_alternative_mockup_en_3b132a22c8.webp",{"name":469,"hash":470,"ext":306,"mime":307,"path":10,"width":316,"height":471,"size":472,"sizeInBytes":473,"url":474},"large_haloitsm-alternative-mockup-en.webp","large_haloitsm_alternative_mockup_en_3b132a22c8",492,24.44,24444,"\u002Fuploads\u002Flarge_haloitsm_alternative_mockup_en_3b132a22c8.webp",{"name":476,"hash":477,"ext":306,"mime":307,"path":10,"width":324,"height":478,"size":479,"sizeInBytes":480,"url":481},"medium_haloitsm-alternative-mockup-en.webp","medium_haloitsm_alternative_mockup_en_3b132a22c8",369,17.19,17190,"\u002Fuploads\u002Fmedium_haloitsm_alternative_mockup_en_3b132a22c8.webp",{"name":483,"hash":484,"ext":306,"mime":307,"path":10,"width":332,"height":485,"size":486,"sizeInBytes":487,"url":488},"small_haloitsm-alternative-mockup-en.webp","small_haloitsm_alternative_mockup_en_3b132a22c8",246,9.58,9580,"\u002Fuploads\u002Fsmall_haloitsm_alternative_mockup_en_3b132a22c8.webp","haloitsm_alternative_mockup_en_3b132a22c8",33.98,"\u002Fuploads\u002Fhaloitsm_alternative_mockup_en_3b132a22c8.webp","2026-10-11T06:56:28.498Z",[494],{"type":251,"text":344},{"type":260,"level":25,"children":496},[497],{"type":251,"text":498},"Halo and SuperSupport compared",{"type":269,"format":270,"children":500},[501,507,513,519,525,531,537,543,549],{"type":273,"children":502},[503,505],{"type":251,"text":504,"bold":21},"Category",{"type":251,"text":506}," – HaloITSM \u002F HaloPSA: ITSM \u002F PSA for technicians; SuperSupport: AI support for end users",{"type":273,"children":508},[509,511],{"type":251,"text":510,"bold":21},"Origin",{"type":251,"text":512}," – HaloITSM \u002F HaloPSA: United Kingdom; SuperSupport: Austria",{"type":273,"children":514},[515,517],{"type":251,"text":516,"bold":21},"Billing",{"type":251,"text":518}," – HaloITSM \u002F HaloPSA: per agent; SuperSupport: per workstation",{"type":273,"children":520},[521,523],{"type":251,"text":522,"bold":21},"Tickets, SLA, catalog, assets",{"type":251,"text":524}," – HaloITSM \u002F HaloPSA: yes, comprehensive; SuperSupport: the chat is the case",{"type":273,"children":526},[527,529],{"type":251,"text":528,"bold":21},"Contracts, time tracking, invoices (PSA)",{"type":251,"text":530}," – HaloITSM \u002F HaloPSA: yes; SuperSupport: no",{"type":273,"children":532},[533,535],{"type":251,"text":534,"bold":21},"Level 1 resolution in dialog",{"type":251,"text":536}," – HaloITSM \u002F HaloPSA: no, or via integrations; SuperSupport: core feature",{"type":273,"children":538},[539,541],{"type":251,"text":540,"bold":21},"Diagnosis and fix on the device",{"type":251,"text":542}," – HaloITSM \u002F HaloPSA: no; SuperSupport: yes, own agent on Windows and macOS",{"type":273,"children":544},[545,547],{"type":251,"text":546,"bold":21},"Multi-tenant for MSPs",{"type":251,"text":548}," – HaloITSM \u002F HaloPSA: yes (PSA); SuperSupport: yes, built in from the start",{"type":273,"children":550},[551,553],{"type":251,"text":552,"bold":21},"Gartner Magic Quadrant ITSM",{"type":251,"text":554}," – HaloITSM \u002F HaloPSA: “Challenger” 2026; SuperSupport: –",{"type":260,"level":25,"children":556},[557],{"type":251,"text":558},"Where is the biggest difference in daily work?",{"type":248,"children":560},[561],{"type":251,"text":562,"bold":21},"Halo makes sure a ticket is assigned, handled and billed correctly. SuperSupport makes sure many tickets are never created in the first place.",{"type":248,"children":564},[565,567,573,575,580],{"type":251,"text":566},"Example: a new employee can't find the project folder on the first day. In Halo, that lands as a ticket with the technician, who gets in touch and explains how to get there. The SuperSupport agent checks on the device whether OneDrive is running with the right account and guides the user to the solution – see ",{"type":568,"url":569,"children":570},"link","\u002Fen\u002Fblog\u002Fshow-sharepoint-folder-in-file-explorer",[571],{"type":251,"text":572},"Show SharePoint folders in File Explorer",{"type":251,"text":574}," and ",{"type":568,"url":576,"children":577},"\u002Fen\u002Fblog\u002Fnew-employee-it-checklist",[578],{"type":251,"text":579},"IT checklist for new employees",{"type":251,"text":581},".",{"type":260,"level":25,"children":583},[584],{"type":251,"text":585},"Alternative or add-on – what fits whom?",{"type":248,"children":587},[588],{"type":251,"text":589,"bold":21},"Halo alone fits if …",{"type":269,"format":270,"children":591},[592,596,600],{"type":273,"children":593},[594],{"type":251,"text":595},"you're looking for a flexible ITSM or – as an IT service provider – a PSA with contracts and billing,",{"type":273,"children":597},[598],{"type":251,"text":599},"your team is large enough for the minimum purchase,",{"type":273,"children":601},[602],{"type":251,"text":603},"the technicians handle Level 1 requests well.",{"type":248,"children":605},[606],{"type":251,"text":607,"bold":21},"SuperSupport in addition to Halo fits if …",{"type":269,"format":270,"children":609},[610,614,618],{"type":273,"children":611},[612],{"type":251,"text":613},"Halo should remain the system for tickets, contracts and billing,",{"type":273,"children":615},[616],{"type":251,"text":617},"recurring user requests should be solved first in the chat on the device – open cases move on as a ticket,",{"type":273,"children":619},[620,622,627],{"type":251,"text":621},"your IT service provider wants to support more customers without hiring technicians at the same rate (",{"type":568,"url":623,"children":624},"\u002Fen\u002Ffor-msps",[625],{"type":251,"text":626},"AI support for MSPs",{"type":251,"text":628},").",{"type":248,"children":630},[631],{"type":251,"text":632,"bold":21},"SuperSupport instead of Halo fits if …",{"type":269,"format":270,"children":634},[635,646],{"type":273,"children":636},[637,639,644],{"type":251,"text":638},"as the internal IT of a smaller company, you don't need a full ITSM (",{"type":568,"url":640,"children":641},"\u002Fen\u002Ffor-it-teams",[642],{"type":251,"text":643},"AI relief for IT teams",{"type":251,"text":645},"),",{"type":273,"children":647},[648],{"type":251,"text":649},"you don't need PSA features such as billing and contracts.",{"type":260,"level":25,"children":651},[652],{"type":251,"text":653},"Which other Halo alternatives are there?",{"type":248,"children":655},[656,658,663,665,670,671,676,678,680,685,687,692],{"type":251,"text":657,"bold":21},"For internal IT, ",{"type":568,"url":659,"children":660},"\u002Fen\u002Fblog\u002Ffreshservice-alternative",[661],{"type":251,"text":662},"Freshservice",{"type":251,"text":664,"bold":21},", ",{"type":568,"url":666,"children":667},"\u002Fen\u002Fblog\u002Fjira-service-management-alternative",[668],{"type":251,"text":669},"Jira Service Management",{"type":251,"text":664,"bold":21},{"type":568,"url":672,"children":673},"\u002Fen\u002Fblog\u002Ftopdesk-alternative",[674],{"type":251,"text":675},"TOPdesk",{"type":251,"text":677,"bold":21}," and ManageEngine come into question.",{"type":251,"text":679}," For IT service providers, ConnectWise, Autotask and the ticketing built into ",{"type":568,"url":681,"children":682},"\u002Fen\u002Fblog\u002Fatera-alternative",[683],{"type":251,"text":684},"Atera",{"type":251,"text":686}," are the best-known PSA alternatives. An overview by need is offered by ",{"type":568,"url":688,"children":689},"\u002Fen\u002Fblog\u002Fservicenow-alternative",[690],{"type":251,"text":691},"ServiceNow alternative for mid-sized companies",{"type":251,"text":581},{"type":294,"image":694,"children":700},{"id":455,"documentId":456,"name":457,"alternativeText":458,"caption":10,"width":300,"height":459,"formats":695,"hash":489,"ext":306,"mime":307,"size":490,"url":491,"previewUrl":10,"provider":340,"createdAt":492,"updatedAt":492},{"thumbnail":696,"large":697,"medium":698,"small":699},{"name":462,"hash":463,"ext":306,"mime":307,"path":10,"width":308,"height":464,"size":465,"sizeInBytes":466,"url":467},{"name":469,"hash":470,"ext":306,"mime":307,"path":10,"width":316,"height":471,"size":472,"sizeInBytes":473,"url":474},{"name":476,"hash":477,"ext":306,"mime":307,"path":10,"width":324,"height":478,"size":479,"sizeInBytes":480,"url":481},{"name":483,"hash":484,"ext":306,"mime":307,"path":10,"width":332,"height":485,"size":486,"sizeInBytes":487,"url":488},[701],{"type":251,"text":344},{"type":260,"level":25,"children":703},[704],{"type":251,"text":705},"What does SuperSupport offer?",{"type":248,"children":707},[708],{"type":251,"text":709},"SuperSupport handles Level 1 IT support via chat: the user describes the problem, the agent diagnoses directly on the Windows or Mac device, fixes harmless things itself and submits anything sensitive to IT for approval. Every step is logged, every chat is also the case – and can be handed to an existing system as a ticket if needed. Developed in Austria.",{"type":294,"image":711,"children":750},{"id":712,"documentId":713,"name":714,"alternativeText":715,"caption":10,"width":300,"height":716,"formats":717,"hash":746,"ext":306,"mime":307,"size":747,"url":748,"previewUrl":10,"provider":340,"createdAt":749,"updatedAt":749},1451,"a9jn78ykxalsl4r6l4k85lt7","haloitsm-alternative-faq-en.webp","HaloITSM & HaloPSA Alternative or Add-On – frequently asked questions",695,{"thumbnail":718,"large":725,"medium":732,"small":739},{"name":719,"hash":720,"ext":306,"mime":307,"path":10,"width":308,"height":721,"size":722,"sizeInBytes":723,"url":724},"thumbnail_haloitsm-alternative-faq-en.webp","thumbnail_haloitsm_alternative_faq_en_c216f5e7e6",142,2.65,2650,"\u002Fuploads\u002Fthumbnail_haloitsm_alternative_faq_en_c216f5e7e6.webp",{"name":726,"hash":727,"ext":306,"mime":307,"path":10,"width":316,"height":728,"size":729,"sizeInBytes":730,"url":731},"large_haloitsm-alternative-faq-en.webp","large_haloitsm_alternative_faq_en_c216f5e7e6",579,18.3,18298,"\u002Fuploads\u002Flarge_haloitsm_alternative_faq_en_c216f5e7e6.webp",{"name":733,"hash":734,"ext":306,"mime":307,"path":10,"width":324,"height":735,"size":736,"sizeInBytes":737,"url":738},"medium_haloitsm-alternative-faq-en.webp","medium_haloitsm_alternative_faq_en_c216f5e7e6",434,12.93,12926,"\u002Fuploads\u002Fmedium_haloitsm_alternative_faq_en_c216f5e7e6.webp",{"name":740,"hash":741,"ext":306,"mime":307,"path":10,"width":332,"height":742,"size":743,"sizeInBytes":744,"url":745},"small_haloitsm-alternative-faq-en.webp","small_haloitsm_alternative_faq_en_c216f5e7e6",290,7.07,7072,"\u002Fuploads\u002Fsmall_haloitsm_alternative_faq_en_c216f5e7e6.webp","haloitsm_alternative_faq_en_c216f5e7e6",24.25,"\u002Fuploads\u002Fhaloitsm_alternative_faq_en_c216f5e7e6.webp","2026-10-11T06:43:11.736Z",[751],{"type":251,"text":344},{"type":260,"level":25,"children":753},[754],{"type":251,"text":755},"Frequently asked questions",{"type":260,"level":59,"children":757},[758],{"type":251,"text":759},"How much does HaloITSM or HaloPSA cost?",{"type":248,"children":761},[762],{"type":251,"text":763},"Halo charges per agent. Market reports put HaloITSM at around 49 to 70 US dollars per agent per month. According to reports, HaloPSA requires at least five agents, and smaller teams sometimes pay a setup fee.",{"type":260,"level":59,"children":765},[766],{"type":251,"text":767},"What is the difference between HaloITSM and HaloPSA?",{"type":248,"children":769},[770],{"type":251,"text":771},"HaloITSM is aimed at internal IT departments, HaloPSA at IT service providers with billing, contracts and customer management. Halo has since combined both on a shared platform.",{"type":260,"level":59,"children":773},[774],{"type":251,"text":775},"Is Halo in the Gartner Magic Quadrant?",{"type":248,"children":777},[778],{"type":251,"text":779},"Yes. In 2026, Halo was rated a “Challenger” in the Gartner Magic Quadrant for IT service management platforms.",{"type":260,"level":59,"children":781},[782],{"type":251,"text":783},"Can I keep Halo and still use AI for Level 1?",{"type":248,"children":785},[786],{"type":251,"text":787},"Yes. SuperSupport handles Level 1 in the chat on the device and hands cases it cannot resolve to the existing system as a ticket. Halo remains responsible for tickets, contracts and billing.",{"type":260,"level":59,"children":789},[790],{"type":251,"text":791},"Where does Halo come from?",{"type":248,"children":793},[794],{"type":251,"text":795},"Halo is a British vendor. For the EU area, it offers ISO 27001 certification, GDPR-compliant processing and hosting options.","2026-10-21T05:00:01.433Z","2026-10-11T06:43:12.079Z","2026-10-21T05:00:01.512Z","2026-10-21T05:00:01.522Z",{"id":801,"documentId":802,"url":803,"alternativeText":804,"width":300,"height":805,"formats":806},1428,"fu6wha2abasb3o6gkp3l5lxl","\u002Fuploads\u002Fhaloitsm_alternative_cover_cce16b6541.webp","HaloITSM & HaloPSA Alternative oder Ergänzung?",675,{"thumbnail":807,"large":813,"medium":820,"small":827},{"name":808,"hash":809,"ext":306,"mime":307,"path":10,"width":308,"height":309,"size":810,"sizeInBytes":811,"url":812},"thumbnail_haloitsm-alternative-cover.webp","thumbnail_haloitsm_alternative_cover_cce16b6541",1.77,1774,"\u002Fuploads\u002Fthumbnail_haloitsm_alternative_cover_cce16b6541.webp",{"name":814,"hash":815,"ext":306,"mime":307,"path":10,"width":316,"height":816,"size":817,"sizeInBytes":818,"url":819},"large_haloitsm-alternative-cover.webp","large_haloitsm_alternative_cover_cce16b6541",562,11.11,11114,"\u002Fuploads\u002Flarge_haloitsm_alternative_cover_cce16b6541.webp",{"name":821,"hash":822,"ext":306,"mime":307,"path":10,"width":324,"height":823,"size":824,"sizeInBytes":825,"url":826},"medium_haloitsm-alternative-cover.webp","medium_haloitsm_alternative_cover_cce16b6541",422,8.12,8122,"\u002Fuploads\u002Fmedium_haloitsm_alternative_cover_cce16b6541.webp",{"name":828,"hash":829,"ext":306,"mime":307,"path":10,"width":332,"height":830,"size":831,"sizeInBytes":832,"url":833},"small_haloitsm-alternative-cover.webp","small_haloitsm_alternative_cover_cce16b6541",281,4.77,4772,"\u002Fuploads\u002Fsmall_haloitsm_alternative_cover_cce16b6541.webp",{"id":24,"documentId":50,"name":51,"slug":52},[],[837],{"id":838,"documentId":242,"locale":48,"slug":839},1104,"haloitsm-alternative",{"id":841,"documentId":842,"name":843,"slug":844,"role":845,"bio":846,"linkedinUrl":847,"avatar":848},10,"gafgpy5vyz0n7r7qk64omb84","Nico Haslberger","nico-haslberger","CEO & Co-Founder","Nico Haslberger is Co-Founder & CEO of SuperSupport.ai. With years of experience as an IT technician, he knows the problems in IT support first-hand: from overloaded help desks to recurring tickets that slow teams down. That knowledge is built into every feature of the platform today. He makes sure SuperSupport.ai solves exactly the problems he experienced himself for years.","https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fnico-haslberger\u002F",{"id":25,"documentId":849,"url":850,"alternativeText":10,"formats":851},"neexw5t2sc6qnh23vm222eos","\u002Fuploads\u002F1764073025915_009fd06518.png",{"thumbnail":852,"small":861},{"name":853,"hash":854,"ext":855,"mime":856,"path":10,"width":857,"height":857,"size":858,"sizeInBytes":859,"url":860},"thumbnail_1764073025915.png","thumbnail_1764073025915_009fd06518",".png","image\u002Fpng",156,51.27,51268,"\u002Fuploads\u002Fthumbnail_1764073025915_009fd06518.png",{"name":862,"hash":863,"ext":855,"mime":856,"path":10,"width":332,"height":332,"size":864,"sizeInBytes":865,"url":866},"small_1764073025915.png","small_1764073025915_009fd06518",381.57,381568,"\u002Fuploads\u002Fsmall_1764073025915_009fd06518.png",{"id":868,"metaTitle":243,"metaDescription":245,"ogTitle":243,"ogDescription":245,"canonicalUrl":10,"noIndex":76,"ogImage":869},1549,{"id":870,"documentId":871,"url":872,"alternativeText":243,"width":300,"height":873},1444,"diy7nbdbwp58p4nxynmvznx7","\u002Fuploads\u002Fhaloitsm_alternative_og_en_63584ad6c6.webp",630,[875,876,877,878,879,880,881,882,883,884,885,886,887,888,889,890,891,892,893,894,895,896,897,898,899,244,900,901,902,903,904,905,906,907],"5-it-tickets-resolved-in-60-seconds","why-we-founded-supersupport-ai","7-signs-it-support-overwhelmed","welcome-to-the-future-of-it-support","1st-level-ai-support","freshservice-alternative","internet-connection-unstable-windows","ai-password-reset-active-directory","ninjaone-alternative","check-if-all-updates-are-installed","ai-user-management-microsoft-365","atera-alternative","network-drive-disconnected","ai-screen-control-remote-support","topdesk-alternative","onedrive-not-syncing","ai-firewall-configuration","matrix42-alternative","runbook-it-support-line-of-business-software","ai-helpdesk-server-restart","intune-alternative","hard-drive-full-what-to-delete","ai-software-deployment","moveworks-alternative","install-program-without-admin-rights","microsoft-phishing-email","docking-station-not-working","printer-offline-windows","high-cpu-and-ram-usage","vpn-authentication-failed","printer-not-printing-print-spooler","outlook-keeps-crashing","program-not-responding",{"data":909,"meta":1067},[910,924,968,1011],{"publishedDate":796,"publishedAt":799,"id":241,"documentId":242,"title":243,"slug":244,"excerpt":245,"readingTime":56,"featured":76,"coverImage":911,"category":917,"tags":918,"author":919},{"id":801,"documentId":802,"url":803,"alternativeText":804,"width":300,"height":805,"formats":912},{"thumbnail":913,"large":914,"medium":915,"small":916},{"name":808,"hash":809,"ext":306,"mime":307,"path":10,"width":308,"height":309,"size":810,"sizeInBytes":811,"url":812},{"name":814,"hash":815,"ext":306,"mime":307,"path":10,"width":316,"height":816,"size":817,"sizeInBytes":818,"url":819},{"name":821,"hash":822,"ext":306,"mime":307,"path":10,"width":324,"height":823,"size":824,"sizeInBytes":825,"url":826},{"name":828,"hash":829,"ext":306,"mime":307,"path":10,"width":332,"height":830,"size":831,"sizeInBytes":832,"url":833},{"id":24,"documentId":50,"name":51,"slug":52},[],{"id":841,"documentId":842,"name":843,"slug":844,"avatar":920},{"id":25,"documentId":849,"url":850,"alternativeText":10,"formats":921},{"thumbnail":922,"small":923},{"name":853,"hash":854,"ext":855,"mime":856,"path":10,"width":857,"height":857,"size":858,"sizeInBytes":859,"url":860},{"name":862,"hash":863,"ext":855,"mime":856,"path":10,"width":332,"height":332,"size":864,"sizeInBytes":865,"url":866},{"publishedDate":925,"publishedAt":926,"id":927,"documentId":928,"title":929,"slug":898,"excerpt":930,"readingTime":56,"featured":76,"coverImage":931,"category":961,"tags":962,"author":963},"2026-10-20T05:00:02.390Z","2026-10-20T05:00:02.456Z",1101,"j6ymf3xvsmtnvxjs1ap1uuv5","Moveworks Alternative for Mid-Sized Companies and MSPs","Moveworks now belongs to ServiceNow and only pays off at thousands of employees. What smaller companies and MSPs can use instead.",{"id":932,"documentId":933,"url":934,"alternativeText":935,"width":300,"height":805,"formats":936},2545,"jq3ttfht25pxlj0tl94zuz1a","\u002Fuploads\u002Fmoveworks_alternative_cover_ef3bfddc97.webp","Moveworks Alternative für Mittelstand und MSPs",{"thumbnail":937,"large":943,"medium":949,"small":955},{"name":938,"hash":939,"ext":306,"mime":307,"path":10,"width":308,"height":309,"size":940,"sizeInBytes":941,"url":942},"thumbnail_moveworks-alternative-cover.webp","thumbnail_moveworks_alternative_cover_ef3bfddc97",1.8,1800,"\u002Fuploads\u002Fthumbnail_moveworks_alternative_cover_ef3bfddc97.webp",{"name":944,"hash":945,"ext":306,"mime":307,"path":10,"width":316,"height":816,"size":946,"sizeInBytes":947,"url":948},"large_moveworks-alternative-cover.webp","large_moveworks_alternative_cover_ef3bfddc97",11.49,11494,"\u002Fuploads\u002Flarge_moveworks_alternative_cover_ef3bfddc97.webp",{"name":950,"hash":951,"ext":306,"mime":307,"path":10,"width":324,"height":823,"size":952,"sizeInBytes":953,"url":954},"medium_moveworks-alternative-cover.webp","medium_moveworks_alternative_cover_ef3bfddc97",8.36,8356,"\u002Fuploads\u002Fmedium_moveworks_alternative_cover_ef3bfddc97.webp",{"name":956,"hash":957,"ext":306,"mime":307,"path":10,"width":332,"height":830,"size":958,"sizeInBytes":959,"url":960},"small_moveworks-alternative-cover.webp","small_moveworks_alternative_cover_ef3bfddc97",4.98,4982,"\u002Fuploads\u002Fsmall_moveworks_alternative_cover_ef3bfddc97.webp",{"id":24,"documentId":50,"name":51,"slug":52},[],{"id":841,"documentId":842,"name":843,"slug":844,"avatar":964},{"id":25,"documentId":849,"url":850,"alternativeText":10,"formats":965},{"thumbnail":966,"small":967},{"name":853,"hash":854,"ext":855,"mime":856,"path":10,"width":857,"height":857,"size":858,"sizeInBytes":859,"url":860},{"name":862,"hash":863,"ext":855,"mime":856,"path":10,"width":332,"height":332,"size":864,"sizeInBytes":865,"url":866},{"publishedDate":969,"publishedAt":970,"id":971,"documentId":972,"title":973,"slug":895,"excerpt":974,"readingTime":56,"featured":76,"coverImage":975,"category":1004,"tags":1005,"author":1006},"2026-10-19T05:00:02.176Z","2026-10-19T05:00:02.250Z",1095,"kpednca7w07y1mbtu558ui7j","Intune Alternative or Add-On? Device Management vs. AI","Microsoft Intune manages devices, policies and apps, often already in Microsoft 365. When an Intune alternative makes sense and when AI support helps.",{"id":976,"documentId":977,"url":978,"alternativeText":979,"width":300,"height":805,"formats":980},1565,"tpc0c8frjcvo82t3zogymdia","\u002Fuploads\u002Fintune_alternative_cover_e03569c110.webp","Intune Alternative oder Ergänzung? Geräteverwaltung vs. KI",{"thumbnail":981,"large":986,"medium":992,"small":998},{"name":982,"hash":983,"ext":306,"mime":307,"path":10,"width":308,"height":309,"size":810,"sizeInBytes":984,"url":985},"thumbnail_intune-alternative-cover.webp","thumbnail_intune_alternative_cover_e03569c110",1768,"\u002Fuploads\u002Fthumbnail_intune_alternative_cover_e03569c110.webp",{"name":987,"hash":988,"ext":306,"mime":307,"path":10,"width":316,"height":816,"size":989,"sizeInBytes":990,"url":991},"large_intune-alternative-cover.webp","large_intune_alternative_cover_e03569c110",11.59,11592,"\u002Fuploads\u002Flarge_intune_alternative_cover_e03569c110.webp",{"name":993,"hash":994,"ext":306,"mime":307,"path":10,"width":324,"height":823,"size":995,"sizeInBytes":996,"url":997},"medium_intune-alternative-cover.webp","medium_intune_alternative_cover_e03569c110",8.29,8286,"\u002Fuploads\u002Fmedium_intune_alternative_cover_e03569c110.webp",{"name":999,"hash":1000,"ext":306,"mime":307,"path":10,"width":332,"height":830,"size":1001,"sizeInBytes":1002,"url":1003},"small_intune-alternative-cover.webp","small_intune_alternative_cover_e03569c110",4.92,4924,"\u002Fuploads\u002Fsmall_intune_alternative_cover_e03569c110.webp",{"id":24,"documentId":50,"name":51,"slug":52},[],{"id":841,"documentId":842,"name":843,"slug":844,"avatar":1007},{"id":25,"documentId":849,"url":850,"alternativeText":10,"formats":1008},{"thumbnail":1009,"small":1010},{"name":853,"hash":854,"ext":855,"mime":856,"path":10,"width":857,"height":857,"size":858,"sizeInBytes":859,"url":860},{"name":862,"hash":863,"ext":855,"mime":856,"path":10,"width":332,"height":332,"size":864,"sizeInBytes":865,"url":866},{"publishedDate":1012,"publishedAt":1013,"id":1014,"documentId":1015,"title":1016,"slug":893,"excerpt":1017,"readingTime":56,"featured":76,"coverImage":1018,"category":1048,"tags":1049,"author":1050},"2026-10-16T05:00:01.780Z","2026-10-16T05:00:01.834Z",1091,"hy8ej9b6shuf03icjqdym0k3","Runbooks in IT Support: Help for Line-of-Business Software","There is no vendor chatbot for your own merchandise management system. How IT captures its knowledge as a runbook and the agent applies it on the device.",{"id":1019,"documentId":1020,"url":1021,"alternativeText":1022,"width":300,"height":805,"formats":1023},3424,"z7hevfvvfdqus4w355ll3d03","\u002Fuploads\u002Frunbooks_it_support_branchensoftware_cover_d1f3b70b8d.webp","Runbooks im IT-Support: Hilfe für Branchensoftware",{"thumbnail":1024,"medium":1030,"large":1036,"small":1042},{"name":1025,"hash":1026,"ext":306,"mime":307,"path":10,"width":308,"height":309,"size":1027,"sizeInBytes":1028,"url":1029},"thumbnail_runbooks-it-support-branchensoftware-cover.webp","thumbnail_runbooks_it_support_branchensoftware_cover_d1f3b70b8d",1.91,1912,"\u002Fuploads\u002Fthumbnail_runbooks_it_support_branchensoftware_cover_d1f3b70b8d.webp",{"name":1031,"hash":1032,"ext":306,"mime":307,"path":10,"width":324,"height":823,"size":1033,"sizeInBytes":1034,"url":1035},"medium_runbooks-it-support-branchensoftware-cover.webp","medium_runbooks_it_support_branchensoftware_cover_d1f3b70b8d",8.67,8674,"\u002Fuploads\u002Fmedium_runbooks_it_support_branchensoftware_cover_d1f3b70b8d.webp",{"name":1037,"hash":1038,"ext":306,"mime":307,"path":10,"width":316,"height":816,"size":1039,"sizeInBytes":1040,"url":1041},"large_runbooks-it-support-branchensoftware-cover.webp","large_runbooks_it_support_branchensoftware_cover_d1f3b70b8d",11.89,11886,"\u002Fuploads\u002Flarge_runbooks_it_support_branchensoftware_cover_d1f3b70b8d.webp",{"name":1043,"hash":1044,"ext":306,"mime":307,"path":10,"width":332,"height":830,"size":1045,"sizeInBytes":1046,"url":1047},"small_runbooks-it-support-branchensoftware-cover.webp","small_runbooks_it_support_branchensoftware_cover_d1f3b70b8d",5.07,5066,"\u002Fuploads\u002Fsmall_runbooks_it_support_branchensoftware_cover_d1f3b70b8d.webp",{"id":24,"documentId":50,"name":51,"slug":52},[],{"id":1051,"documentId":1052,"name":1053,"slug":1054,"avatar":1055},9,"e5s89b0ulcqd4ad162rpx475","Timo Haslberger","timo-haslberger",{"id":47,"documentId":1056,"url":1057,"alternativeText":10,"formats":1058},"e9u6a4szqhje26xh5drsgxxb","\u002Fuploads\u002F1772445285182_78dd9b4bd9.jpeg",{"thumbnail":1059},{"name":1060,"hash":1061,"ext":1062,"mime":1063,"path":10,"width":857,"height":857,"size":1064,"sizeInBytes":1065,"url":1066},"thumbnail_1772445285182.jpeg","thumbnail_1772445285182_78dd9b4bd9",".jpeg","image\u002Fjpeg",4.18,4177,"\u002Fuploads\u002Fthumbnail_1772445285182_78dd9b4bd9.jpeg",{"pagination":1068},{"page":47,"pageSize":4,"pageCount":59,"total":841},{"data":1070,"meta":1330},[1071,1115,1158,1201,1244,1286],{"id":1072,"documentId":1073,"title":1074,"slug":907,"excerpt":1075,"publishedAt":1076,"readingTime":56,"featured":76,"publishedDate":1077,"coverImage":1078,"category":1108,"tags":1109,"author":1110},1121,"r3n7qgbkqplkn9z7xwybk0vc","Program Not Responding: How to Close It Properly","“Not responding” and nothing works? Here's how to close frozen programs cleanly on Windows – even if the process has another name or runs several times.","2026-10-23T05:00:01.731Z","2026-10-23T05:00:01.681Z",{"id":1079,"documentId":1080,"url":1081,"alternativeText":1082,"width":300,"height":805,"formats":1083},3213,"d1m046f5spoisnukof8zm5as","\u002Fuploads\u002Fprogramm_reagiert_nicht_cover_a18077d4b7.webp","Programm reagiert nicht: So beendest du es richtig",{"thumbnail":1084,"small":1090,"large":1096,"medium":1102},{"name":1085,"hash":1086,"ext":306,"mime":307,"path":10,"width":308,"height":309,"size":1087,"sizeInBytes":1088,"url":1089},"thumbnail_programm-reagiert-nicht-cover.webp","thumbnail_programm_reagiert_nicht_cover_a18077d4b7",1.76,1762,"\u002Fuploads\u002Fthumbnail_programm_reagiert_nicht_cover_a18077d4b7.webp",{"name":1091,"hash":1092,"ext":306,"mime":307,"path":10,"width":332,"height":830,"size":1093,"sizeInBytes":1094,"url":1095},"small_programm-reagiert-nicht-cover.webp","small_programm_reagiert_nicht_cover_a18077d4b7",4.76,4762,"\u002Fuploads\u002Fsmall_programm_reagiert_nicht_cover_a18077d4b7.webp",{"name":1097,"hash":1098,"ext":306,"mime":307,"path":10,"width":316,"height":816,"size":1099,"sizeInBytes":1100,"url":1101},"large_programm-reagiert-nicht-cover.webp","large_programm_reagiert_nicht_cover_a18077d4b7",11.3,11298,"\u002Fuploads\u002Flarge_programm_reagiert_nicht_cover_a18077d4b7.webp",{"name":1103,"hash":1104,"ext":306,"mime":307,"path":10,"width":324,"height":823,"size":1105,"sizeInBytes":1106,"url":1107},"medium_programm-reagiert-nicht-cover.webp","medium_programm_reagiert_nicht_cover_a18077d4b7",8.14,8138,"\u002Fuploads\u002Fmedium_programm_reagiert_nicht_cover_a18077d4b7.webp",{"id":25,"documentId":40,"name":41,"slug":42},[],{"id":841,"documentId":842,"name":843,"slug":844,"avatar":1111},{"id":25,"documentId":849,"url":850,"alternativeText":10,"formats":1112},{"thumbnail":1113,"small":1114},{"name":853,"hash":854,"ext":855,"mime":856,"path":10,"width":857,"height":857,"size":858,"sizeInBytes":859,"url":860},{"name":862,"hash":863,"ext":855,"mime":856,"path":10,"width":332,"height":332,"size":864,"sizeInBytes":865,"url":866},{"id":1116,"documentId":1117,"title":1118,"slug":906,"excerpt":1119,"publishedAt":1120,"readingTime":24,"featured":76,"publishedDate":1121,"coverImage":1122,"category":1151,"tags":1152,"author":1153},1119,"pvgww1wr287nme4ejfzsulxf","Outlook Keeps Crashing: Find the Cause and Fix It for Good","Outlook keeps crashing, but the event log shows nothing? Here's how to find the trigger – from add-ins and the cache to a corrupted profile.","2026-10-23T05:00:01.643Z","2026-10-23T05:00:01.575Z",{"id":1123,"documentId":1124,"url":1125,"alternativeText":1126,"width":300,"height":805,"formats":1127},2960,"w9pkk2tuas6grgxf9qp3fpr6","\u002Fuploads\u002Foutlook_stuerzt_ab_cover_56c11b519d.webp","Outlook stürzt ab: Ursachen finden und dauerhaft beheben",{"thumbnail":1128,"large":1134,"medium":1139,"small":1145},{"name":1129,"hash":1130,"ext":306,"mime":307,"path":10,"width":308,"height":309,"size":1131,"sizeInBytes":1132,"url":1133},"thumbnail_outlook-stuerzt-ab-cover.webp","thumbnail_outlook_stuerzt_ab_cover_56c11b519d",1.75,1748,"\u002Fuploads\u002Fthumbnail_outlook_stuerzt_ab_cover_56c11b519d.webp",{"name":1135,"hash":1136,"ext":306,"mime":307,"path":10,"width":316,"height":816,"size":1099,"sizeInBytes":1137,"url":1138},"large_outlook-stuerzt-ab-cover.webp","large_outlook_stuerzt_ab_cover_56c11b519d",11304,"\u002Fuploads\u002Flarge_outlook_stuerzt_ab_cover_56c11b519d.webp",{"name":1140,"hash":1141,"ext":306,"mime":307,"path":10,"width":324,"height":823,"size":1142,"sizeInBytes":1143,"url":1144},"medium_outlook-stuerzt-ab-cover.webp","medium_outlook_stuerzt_ab_cover_56c11b519d",8.13,8128,"\u002Fuploads\u002Fmedium_outlook_stuerzt_ab_cover_56c11b519d.webp",{"name":1146,"hash":1147,"ext":306,"mime":307,"path":10,"width":332,"height":830,"size":1148,"sizeInBytes":1149,"url":1150},"small_outlook-stuerzt-ab-cover.webp","small_outlook_stuerzt_ab_cover_56c11b519d",4.67,4674,"\u002Fuploads\u002Fsmall_outlook_stuerzt_ab_cover_56c11b519d.webp",{"id":25,"documentId":40,"name":41,"slug":42},[],{"id":841,"documentId":842,"name":843,"slug":844,"avatar":1154},{"id":25,"documentId":849,"url":850,"alternativeText":10,"formats":1155},{"thumbnail":1156,"small":1157},{"name":853,"hash":854,"ext":855,"mime":856,"path":10,"width":857,"height":857,"size":858,"sizeInBytes":859,"url":860},{"name":862,"hash":863,"ext":855,"mime":856,"path":10,"width":332,"height":332,"size":864,"sizeInBytes":865,"url":866},{"id":1159,"documentId":1160,"title":1161,"slug":905,"excerpt":1162,"publishedAt":1163,"readingTime":56,"featured":76,"publishedDate":1164,"coverImage":1165,"category":1194,"tags":1195,"author":1196},1117,"sj13e61hf1sdx1uiri9ponpu","Printer Not Printing: Fix the Print Spooler","No printers visible anymore or jobs stuck? Often the Windows Print Spooler is stopped or disabled. Here is how to check and repair it.","2026-10-23T05:00:01.517Z","2026-10-23T05:00:01.422Z",{"id":1166,"documentId":1167,"url":1168,"alternativeText":1169,"width":300,"height":805,"formats":1170},822,"a446stewrvs517vgb6agjvz8","\u002Fuploads\u002Fdrucker_druckt_nicht_druckwarteschlange_cover_22ffe616dd.webp","Drucker druckt nicht: Druckwarteschlange reparieren",{"thumbnail":1171,"medium":1176,"small":1182,"large":1188},{"name":1172,"hash":1173,"ext":306,"mime":307,"path":10,"width":308,"height":309,"size":810,"sizeInBytes":1174,"url":1175},"thumbnail_drucker-druckt-nicht-druckwarteschlange-cover.webp","thumbnail_drucker_druckt_nicht_druckwarteschlange_cover_22ffe616dd",1770,"\u002Fuploads\u002Fthumbnail_drucker_druckt_nicht_druckwarteschlange_cover_22ffe616dd.webp",{"name":1177,"hash":1178,"ext":306,"mime":307,"path":10,"width":324,"height":823,"size":1179,"sizeInBytes":1180,"url":1181},"medium_drucker-druckt-nicht-druckwarteschlange-cover.webp","medium_drucker_druckt_nicht_druckwarteschlange_cover_22ffe616dd",8.09,8088,"\u002Fuploads\u002Fmedium_drucker_druckt_nicht_druckwarteschlange_cover_22ffe616dd.webp",{"name":1183,"hash":1184,"ext":306,"mime":307,"path":10,"width":332,"height":830,"size":1185,"sizeInBytes":1186,"url":1187},"small_drucker-druckt-nicht-druckwarteschlange-cover.webp","small_drucker_druckt_nicht_druckwarteschlange_cover_22ffe616dd",4.69,4690,"\u002Fuploads\u002Fsmall_drucker_druckt_nicht_druckwarteschlange_cover_22ffe616dd.webp",{"name":1189,"hash":1190,"ext":306,"mime":307,"path":10,"width":316,"height":816,"size":1191,"sizeInBytes":1192,"url":1193},"large_drucker-druckt-nicht-druckwarteschlange-cover.webp","large_drucker_druckt_nicht_druckwarteschlange_cover_22ffe616dd",11.12,11120,"\u002Fuploads\u002Flarge_drucker_druckt_nicht_druckwarteschlange_cover_22ffe616dd.webp",{"id":25,"documentId":40,"name":41,"slug":42},[],{"id":841,"documentId":842,"name":843,"slug":844,"avatar":1197},{"id":25,"documentId":849,"url":850,"alternativeText":10,"formats":1198},{"thumbnail":1199,"small":1200},{"name":853,"hash":854,"ext":855,"mime":856,"path":10,"width":857,"height":857,"size":858,"sizeInBytes":859,"url":860},{"name":862,"hash":863,"ext":855,"mime":856,"path":10,"width":332,"height":332,"size":864,"sizeInBytes":865,"url":866},{"id":1202,"documentId":1203,"title":1204,"slug":904,"excerpt":1205,"publishedAt":1206,"readingTime":56,"featured":76,"publishedDate":1207,"coverImage":1208,"category":1237,"tags":1238,"author":1239},1115,"l1h8amjhoak4lii797fjjvyz","VPN Authentication Failed With a 2FA Code","VPN will not connect even though the password is right? Usually the password and 2FA code combination is the problem. Common causes and what to check.","2026-10-22T05:00:01.819Z","2026-10-22T05:00:01.769Z",{"id":1209,"documentId":1210,"url":1211,"alternativeText":1212,"width":300,"height":805,"formats":1213},4212,"r04jncpw0p0csicn4m817em9","\u002Fuploads\u002Fvpn_authentifizierung_fehlgeschlagen_cover_d71ce976ee.webp","VPN: Authentifizierung fehlgeschlagen – mit 2FA-Code",{"thumbnail":1214,"small":1220,"large":1226,"medium":1231},{"name":1215,"hash":1216,"ext":306,"mime":307,"path":10,"width":308,"height":309,"size":1217,"sizeInBytes":1218,"url":1219},"thumbnail_vpn-authentifizierung-fehlgeschlagen-cover.webp","thumbnail_vpn_authentifizierung_fehlgeschlagen_cover_d71ce976ee",1.78,1776,"\u002Fuploads\u002Fthumbnail_vpn_authentifizierung_fehlgeschlagen_cover_d71ce976ee.webp",{"name":1221,"hash":1222,"ext":306,"mime":307,"path":10,"width":332,"height":830,"size":1223,"sizeInBytes":1224,"url":1225},"small_vpn-authentifizierung-fehlgeschlagen-cover.webp","small_vpn_authentifizierung_fehlgeschlagen_cover_d71ce976ee",4.91,4906,"\u002Fuploads\u002Fsmall_vpn_authentifizierung_fehlgeschlagen_cover_d71ce976ee.webp",{"name":1227,"hash":1228,"ext":306,"mime":307,"path":10,"width":316,"height":816,"size":946,"sizeInBytes":1229,"url":1230},"large_vpn-authentifizierung-fehlgeschlagen-cover.webp","large_vpn_authentifizierung_fehlgeschlagen_cover_d71ce976ee",11492,"\u002Fuploads\u002Flarge_vpn_authentifizierung_fehlgeschlagen_cover_d71ce976ee.webp",{"name":1232,"hash":1233,"ext":306,"mime":307,"path":10,"width":324,"height":823,"size":1234,"sizeInBytes":1235,"url":1236},"medium_vpn-authentifizierung-fehlgeschlagen-cover.webp","medium_vpn_authentifizierung_fehlgeschlagen_cover_d71ce976ee",8.33,8330,"\u002Fuploads\u002Fmedium_vpn_authentifizierung_fehlgeschlagen_cover_d71ce976ee.webp",{"id":25,"documentId":40,"name":41,"slug":42},[],{"id":841,"documentId":842,"name":843,"slug":844,"avatar":1240},{"id":25,"documentId":849,"url":850,"alternativeText":10,"formats":1241},{"thumbnail":1242,"small":1243},{"name":853,"hash":854,"ext":855,"mime":856,"path":10,"width":857,"height":857,"size":858,"sizeInBytes":859,"url":860},{"name":862,"hash":863,"ext":855,"mime":856,"path":10,"width":332,"height":332,"size":864,"sizeInBytes":865,"url":866},{"id":1245,"documentId":1246,"title":1247,"slug":903,"excerpt":1248,"publishedAt":1249,"readingTime":56,"featured":76,"publishedDate":1250,"coverImage":1251,"category":1279,"tags":1280,"author":1281},1113,"g9kvnidpkmdjhkl44timv58w","High CPU and RAM Usage: Find the Cause in 5 Steps","PC constantly at 80% CPU and RAM with hardly anything open? How to find the culprit, and why Shut down often isn't enough.","2026-10-22T05:00:01.733Z","2026-10-22T05:00:01.670Z",{"id":1252,"documentId":1253,"url":1254,"alternativeText":1255,"width":300,"height":805,"formats":1256},1566,"g4ufa7c81hzhrrykifkag129","\u002Fuploads\u002Fhohe_cpu_und_ram_auslastung_cover_18fc3f4924.webp","Hohe CPU- und RAM-Auslastung: Ursache in 5 Schritten finden",{"thumbnail":1257,"medium":1261,"large":1267,"small":1273},{"name":1258,"hash":1259,"ext":306,"mime":307,"path":10,"width":308,"height":309,"size":1131,"sizeInBytes":1132,"url":1260},"thumbnail_hohe-cpu-und-ram-auslastung-cover.webp","thumbnail_hohe_cpu_und_ram_auslastung_cover_18fc3f4924","\u002Fuploads\u002Fthumbnail_hohe_cpu_und_ram_auslastung_cover_18fc3f4924.webp",{"name":1262,"hash":1263,"ext":306,"mime":307,"path":10,"width":324,"height":823,"size":1264,"sizeInBytes":1265,"url":1266},"medium_hohe-cpu-und-ram-auslastung-cover.webp","medium_hohe_cpu_und_ram_auslastung_cover_18fc3f4924",8.32,8316,"\u002Fuploads\u002Fmedium_hohe_cpu_und_ram_auslastung_cover_18fc3f4924.webp",{"name":1268,"hash":1269,"ext":306,"mime":307,"path":10,"width":316,"height":816,"size":1270,"sizeInBytes":1271,"url":1272},"large_hohe-cpu-und-ram-auslastung-cover.webp","large_hohe_cpu_und_ram_auslastung_cover_18fc3f4924",11.69,11688,"\u002Fuploads\u002Flarge_hohe_cpu_und_ram_auslastung_cover_18fc3f4924.webp",{"name":1274,"hash":1275,"ext":306,"mime":307,"path":10,"width":332,"height":830,"size":1276,"sizeInBytes":1277,"url":1278},"small_hohe-cpu-und-ram-auslastung-cover.webp","small_hohe_cpu_und_ram_auslastung_cover_18fc3f4924",5.01,5012,"\u002Fuploads\u002Fsmall_hohe_cpu_und_ram_auslastung_cover_18fc3f4924.webp",{"id":25,"documentId":40,"name":41,"slug":42},[],{"id":841,"documentId":842,"name":843,"slug":844,"avatar":1282},{"id":25,"documentId":849,"url":850,"alternativeText":10,"formats":1283},{"thumbnail":1284,"small":1285},{"name":853,"hash":854,"ext":855,"mime":856,"path":10,"width":857,"height":857,"size":858,"sizeInBytes":859,"url":860},{"name":862,"hash":863,"ext":855,"mime":856,"path":10,"width":332,"height":332,"size":864,"sizeInBytes":865,"url":866},{"id":1287,"documentId":1288,"title":1289,"slug":902,"excerpt":1290,"publishedAt":1291,"readingTime":4,"featured":76,"publishedDate":1292,"coverImage":1293,"category":1323,"tags":1324,"author":1325},1111,"g2blrat0w3ysd5l27v1l111t","Printer Offline on Windows: How to Get It Back","Windows shows your network printer as “Offline” even though it is on? Common causes (changed IP, WSD port, SNMP status) and how to fix them.","2026-10-22T05:00:01.625Z","2026-10-22T05:00:01.475Z",{"id":1294,"documentId":1295,"url":1296,"alternativeText":1297,"width":300,"height":805,"formats":1298},877,"j0mecq0j8zwx0jvozdh4uahs","\u002Fuploads\u002Fdrucker_offline_windows_cover_486b3aca6f.webp","Drucker offline unter Windows: So bekommst du ihn zurück",{"thumbnail":1299,"large":1305,"medium":1311,"small":1317},{"name":1300,"hash":1301,"ext":306,"mime":307,"path":10,"width":308,"height":309,"size":1302,"sizeInBytes":1303,"url":1304},"thumbnail_drucker-offline-windows-cover.webp","thumbnail_drucker_offline_windows_cover_486b3aca6f",1.81,1808,"\u002Fuploads\u002Fthumbnail_drucker_offline_windows_cover_486b3aca6f.webp",{"name":1306,"hash":1307,"ext":306,"mime":307,"path":10,"width":316,"height":816,"size":1308,"sizeInBytes":1309,"url":1310},"large_drucker-offline-windows-cover.webp","large_drucker_offline_windows_cover_486b3aca6f",11.15,11154,"\u002Fuploads\u002Flarge_drucker_offline_windows_cover_486b3aca6f.webp",{"name":1312,"hash":1313,"ext":306,"mime":307,"path":10,"width":324,"height":823,"size":1314,"sizeInBytes":1315,"url":1316},"medium_drucker-offline-windows-cover.webp","medium_drucker_offline_windows_cover_486b3aca6f",8.1,8098,"\u002Fuploads\u002Fmedium_drucker_offline_windows_cover_486b3aca6f.webp",{"name":1318,"hash":1319,"ext":306,"mime":307,"path":10,"width":332,"height":830,"size":1320,"sizeInBytes":1321,"url":1322},"small_drucker-offline-windows-cover.webp","small_drucker_offline_windows_cover_486b3aca6f",4.68,4682,"\u002Fuploads\u002Fsmall_drucker_offline_windows_cover_486b3aca6f.webp",{"id":25,"documentId":40,"name":41,"slug":42},[],{"id":841,"documentId":842,"name":843,"slug":844,"avatar":1326},{"id":25,"documentId":849,"url":850,"alternativeText":10,"formats":1327},{"thumbnail":1328,"small":1329},{"name":853,"hash":854,"ext":855,"mime":856,"path":10,"width":857,"height":857,"size":858,"sizeInBytes":859,"url":860},{"name":862,"hash":863,"ext":855,"mime":856,"path":10,"width":332,"height":332,"size":864,"sizeInBytes":865,"url":866},{"pagination":1331},{"page":47,"pageSize":24,"pageCount":24,"total":1332},34]