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The prerequisite is a balancing against the employees' interests.",{"type":272,"children":375},[376,378],{"type":250,"text":377,"bold":21},"Performance of the employment relationship",{"type":250,"text":379},": IT support as part of the work equipment the employer provides.",{"type":247,"children":381},[382,384],{"type":250,"text":383,"bold":21},"Consent",{"type":250,"text":385}," is usually the weaker basis in an employment relationship, because it has to be freely given.",{"type":263,"level":25,"children":387},[388],{"type":250,"text":389},"Step 2: Data processing agreement",{"type":247,"children":391},[392,394],{"type":250,"text":393,"bold":21},"The AI provider processes data on behalf of the company, which requires a data processing agreement (AVV) under Article 28.",{"type":250,"text":395}," It should state:",{"type":268,"format":269,"children":397},[398,402,406,412,416],{"type":272,"children":399},[400],{"type":250,"text":401},"purpose and scope of the processing,",{"type":272,"children":403},[404],{"type":250,"text":405},"technical and organizational measures (encryption, access, logging),",{"type":272,"children":407},[408,410],{"type":250,"text":409,"bold":21},"subprocessors",{"type":250,"text":411},", especially the operator of the AI model and the data center,",{"type":272,"children":413},[414],{"type":250,"text":415},"deletion periods and return of the data,",{"type":272,"children":417},[418,420],{"type":250,"text":419,"bold":21},"whether data is used to train AI models",{"type":250,"text":421},"; in a business context this should be ruled out.",{"type":247,"children":423},[424,426],{"type":250,"text":425,"bold":21},"For IT service providers:",{"type":250,"text":427}," If you run AI support for customers, you are usually a processor yourself toward the customer, and you need a contract upward (with the customer) and downward (with the AI provider).",{"type":263,"level":25,"children":429},[430],{"type":250,"text":431},"Step 3: Where is the data processed?",{"type":247,"children":433},[434,436],{"type":250,"text":435,"bold":21},"Two questions: where is the data stored, and where does the AI model run?",{"type":250,"text":437}," The two can differ: a provider stores in the EU but sends requests to a model in the US.",{"type":268,"format":269,"children":439},[440,454],{"type":272,"children":441},[442,444,446,448,450,452],{"type":250,"text":443,"bold":21},"Transfer to the US",{"type":250,"text":445}," is possible, for example through the ",{"type":250,"text":447,"bold":21},"EU-US Data Privacy Framework",{"type":250,"text":449}," or ",{"type":250,"text":451,"bold":21},"standard contractual clauses",{"type":250,"text":453},", with the appropriate documentation.",{"type":272,"children":455},[456,458],{"type":250,"text":457,"bold":21},"Storage and model in the EU",{"type":250,"text":459}," avoid the discussion from the start and are a selection criterion for many customers in the DACH region.",{"type":263,"level":25,"children":461},[462],{"type":250,"text":463},"Step 4: Data minimization and deletion",{"type":268,"format":269,"children":465},[466,472,478,484],{"type":272,"children":467},[468,470],{"type":250,"text":469,"bold":21},"Collect only what is necessary:",{"type":250,"text":471}," The assistant needs device data for the diagnosis, not the contents of all files.",{"type":272,"children":473},[474,476],{"type":250,"text":475,"bold":21},"Redact:",{"type":250,"text":477}," Passwords, tokens and similar secrets should be masked automatically before they are stored or passed to a model.",{"type":272,"children":479},[480,482],{"type":250,"text":481,"bold":21},"Set deletion periods:",{"type":250,"text":483}," Don't store chat histories indefinitely. Logs of executed actions, on the other hand, should be kept long enough to trace incidents; that is also a security requirement.",{"type":272,"children":485},[486,488],{"type":250,"text":487,"bold":21},"Raise employee awareness:",{"type":250,"text":489}," Don't write passwords in the chat, take a quick look at screenshots before sending.",{"type":263,"level":25,"children":491},[492],{"type":250,"text":493},"Step 5: Transparency and co-determination",{"type":268,"format":269,"children":495},[496,502,516],{"type":272,"children":497},[498,500],{"type":250,"text":499,"bold":21},"Duty to inform",{"type":250,"text":501}," (Art. 13 GDPR): Employees learn what data support processes, what for and for how long.",{"type":272,"children":503},[504,506,508,514],{"type":250,"text":505,"bold":21},"AI disclosure:",{"type":250,"text":507}," Since August 2026, the EU AI Act requires that people are told when they are talking to an AI; see ",{"type":509,"url":510,"children":511},"link","\u002Fen\u002Fblog\u002Feu-ai-act-msp",[512],{"type":250,"text":513},"The EU AI Act for MSPs and IT teams",{"type":250,"text":515},".",{"type":272,"children":517},[518,520,522,524],{"type":250,"text":519,"bold":21},"Works council:",{"type":250,"text":521}," If the system is suitable for monitoring behavior or performance, co-determination rights exist: in Austria under the Labor Constitution Act (Arbeitsverfassungsgesetz), in Germany under the Works Constitution Act (Betriebsverfassungsgesetz). 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