[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"strapi-site-settings-en":3,"strapi-blog-cta-en":19,"strapi-navigation-en":38,"strapi-footer-en":119,"blog-categories-en":211,"blog-post-excel-file-locked-by-another-user-en":239,"blog-slugs-en":802,"blog-posts-en-p1-catbest-practices-featany":878,"blog-posts-en-p1-catall-featany":1058},{"id":4,"documentId":5,"siteName":6,"siteUrl":7,"gtmContainerId":8,"cookiebotId":9,"headCode":10,"bodyCode":10,"createdAt":11,"updatedAt":12,"publishedAt":13,"locale":14,"usercentricsSettingsId":10,"defaultSeo":15},4,"sofa2wq9l8wqy8uu77qqwzja","supersupport.ai","https:\u002F\u002Fsupersupport.ai","GTM-MNFCXS3D","4f536ebc-68b2-49bb-a74c-369c639ebd34",null,"2026-05-26T13:02:39.777Z","2026-05-26T15:39:12.474Z","2026-05-26T15:39:12.468Z","en",{"id":16,"metaTitle":17,"metaDescription":18,"ogTitle":10,"ogDescription":10,"canonicalUrl":10,"noIndex":10,"ogImage":10},67,"AI IT support for companies | supersupport.ai","Automate your IT support with AI. supersupport.ai resolves tickets, answers requests and relieves your team. GDPR-compliant, made in Austria.",{"id":4,"documentId":20,"enabled":21,"style":22,"placementMode":23,"interval":24,"maxInsertions":25,"eyebrow":26,"heading":27,"text":28,"buttonLabel":29,"buttonUrl":30,"createdAt":31,"updatedAt":32,"publishedAt":33,"locale":14,"backgroundImage":34},"jnsq15shu38sky79ffqd6ah2",true,"prominent","middle-and-end",6,2,"14 days free","IT support that fixes itself.","SuperSupport fixes IT problems right on the device, before they turn into tickets. Try it free for 14 days.","Start free trial","\u002Fpricing","2026-06-02T14:51:33.408Z","2026-06-05T09:06:14.718Z","2026-06-05T09:06:14.714Z",{"id":35,"documentId":36,"url":37,"alternativeText":10},94,"n4krs61vqdm4jycjzv30wx92","\u002Fuploads\u002Fsupersupport_CTA_Blog_Inject_7b87ceb8cc.jpg",{"id":39,"documentId":40,"topBarText":41,"topBarEmoji":10,"createdAt":42,"updatedAt":43,"publishedAt":44,"locale":14,"primaryCta":45,"logo":10,"items":48},19,"oc42sx7kusz43uz8deik809v","Built by IT engineers, made for IT teams.","2026-05-26T13:02:39.623Z","2026-10-28T17:44:21.400Z","2026-10-28T17:44:21.414Z",{"id":46,"label":29,"url":30,"isExternal":21,"openInNewTab":47},776,false,[49,54,69,89,116],{"id":50,"label":51,"url":52,"isExternal":47,"openInNewTab":47,"highlighted":47,"children":53},96,"Features","\u002F#features",[],{"id":55,"label":56,"url":57,"isExternal":47,"openInNewTab":47,"highlighted":47,"children":58},98,"Solutions","\u002Ffor-msps",[59,64],{"id":60,"label":61,"url":57,"description":62,"icon":63,"columnHeading":10,"isExternal":47},95,"For MSPs","Automate multi-tenant support, more tickets per technician.","Building2",{"id":50,"label":65,"url":66,"description":67,"icon":68,"columnHeading":10,"isExternal":47},"For IT teams","\u002Ffor-it-teams","Take 1st level off your team so they stay on projects.","Users",{"id":70,"label":71,"url":72,"isExternal":47,"openInNewTab":47,"highlighted":47,"children":73},99,"Resources","\u002Fblog",[74,79,84],{"id":75,"label":76,"url":72,"description":77,"icon":78,"columnHeading":10,"isExternal":47},97,"Blog","Posts on AI in IT support, automation and operations.","BookOpen",{"id":55,"label":80,"url":81,"description":82,"icon":83,"columnHeading":10,"isExternal":21},"Docs","https:\u002F\u002Fdocs.supersupport.ai","Setup, integrations and what the agent can do.","FileText",{"id":70,"label":85,"url":86,"description":87,"icon":88,"columnHeading":10,"isExternal":47},"FAQ","\u002F#faq","The questions we get asked most often.","CircleHelp",{"id":90,"label":91,"url":92,"isExternal":47,"openInNewTab":47,"highlighted":47,"children":93},100,"Company","\u002Fabout",[94,98,104,110],{"id":95,"label":96,"url":92,"description":97,"icon":68,"columnHeading":10,"isExternal":47},101,"About us","Two brothers, an MSP since 2014 — and why SuperSupport exists.",{"id":99,"label":100,"url":101,"description":102,"icon":103,"columnHeading":10,"isExternal":47},102,"Our mission","\u002Four-mission","We are not replacing people. We are giving them their time back.","Compass",{"id":105,"label":106,"url":107,"description":108,"icon":109,"columnHeading":10,"isExternal":47},103,"Partner Program","\u002Fpartner-program","Offer supersupport.ai under your own brand.","Handshake",{"id":111,"label":112,"url":113,"description":114,"icon":115,"columnHeading":10,"isExternal":47},104,"Press","\u002Fpress","Press contact, facts and imagery.","Newspaper",{"id":75,"label":117,"url":30,"isExternal":47,"openInNewTab":47,"highlighted":47,"children":118},"Pricing",[],{"id":120,"documentId":121,"tagline":122,"productLinksHeading":123,"legalLinksHeading":124,"copyright":125,"madeInLabel":126,"companyLabel":127,"companyUrl":128,"createdAt":129,"updatedAt":130,"publishedAt":131,"locale":14,"links":132,"legalLinks":148,"socialLinks":157,"linkGroups":179},15,"twj232a901rjcvfab69lel64","AI-powered IT support: automated, secure, fast.","Product","Legal","© {year} supersupport.ai · All rights reserved","🇦🇹 Engineered in Austria","A product of","https:\u002F\u002Fhazelmountain.at","2026-05-26T13:02:39.702Z","2026-10-06T18:18:07.381Z","2026-10-06T18:18:07.409Z",[133,135,137,139,141,143,146],{"id":134,"label":65,"url":66,"isExternal":47,"openInNewTab":47},542,{"id":136,"label":61,"url":57,"isExternal":47,"openInNewTab":47},543,{"id":138,"label":51,"url":52,"isExternal":47,"openInNewTab":47},544,{"id":140,"label":96,"url":92,"isExternal":47,"openInNewTab":47},545,{"id":142,"label":76,"url":72,"isExternal":47,"openInNewTab":47},546,{"id":144,"label":145,"url":30,"isExternal":47,"openInNewTab":47},547,"Free trial",{"id":147,"label":85,"url":86,"isExternal":47,"openInNewTab":47},548,[149,153],{"id":150,"label":151,"url":152,"isExternal":47,"openInNewTab":47},549,"Impressum","\u002Fimpressum",{"id":154,"label":155,"url":156,"isExternal":47,"openInNewTab":47},550,"Datenschutz","\u002Fdatenschutz",[158,163,167,171,175],{"id":159,"platform":160,"url":161,"color":162},81,"linkedin","https:\u002F\u002Fwww.linkedin.com\u002Fcompany\u002Fsuppersupport-ai\u002F","muted-foreground",{"id":164,"platform":165,"url":166,"color":162},82,"instagram","https:\u002F\u002Fwww.instagram.com\u002Fsupersupport.ai\u002F",{"id":168,"platform":169,"url":170,"color":162},83,"facebook","https:\u002F\u002Fwww.facebook.com\u002Fsupersupportai",{"id":172,"platform":173,"url":174,"color":162},84,"youtube","https:\u002F\u002Fwww.youtube.com\u002F@supersupport-ai",{"id":176,"platform":177,"url":178,"color":162},85,"tiktok","https:\u002F\u002Fwww.tiktok.com\u002F@supersupport.ai",[180,191,200],{"id":181,"heading":123,"links":182},28,[183,185,187,189],{"id":184,"label":51,"url":52,"isExternal":47,"openInNewTab":47},530,{"id":186,"label":61,"url":57,"isExternal":47,"openInNewTab":47},531,{"id":188,"label":65,"url":66,"isExternal":47,"openInNewTab":47},532,{"id":190,"label":145,"url":30,"isExternal":47,"openInNewTab":47},533,{"id":192,"heading":71,"links":193},29,[194,196,198],{"id":195,"label":76,"url":72,"isExternal":47,"openInNewTab":47},534,{"id":197,"label":80,"url":81,"isExternal":21,"openInNewTab":21},535,{"id":199,"label":85,"url":86,"isExternal":47,"openInNewTab":47},536,{"id":201,"heading":91,"links":202},30,[203,205,207,209],{"id":204,"label":96,"url":92,"isExternal":47,"openInNewTab":47},538,{"id":206,"label":100,"url":101,"isExternal":47,"openInNewTab":47},539,{"id":208,"label":106,"url":107,"isExternal":47,"openInNewTab":47},540,{"id":210,"label":112,"url":113,"isExternal":47,"openInNewTab":47},541,[212,222,231],{"id":25,"documentId":213,"name":214,"slug":215,"description":216,"sortOrder":217,"seo":10,"localizations":218},"xhz3uv2vk92w8d2u0c6qkthi","Best Practices","best-practices","Practical guides for IT teams: which tier-1 tickets can be automated, how clean escalation works and where automation projects usually fail.",0,[219],{"id":220,"documentId":213,"locale":221,"slug":215},1,"de",{"id":24,"documentId":223,"name":224,"slug":225,"description":226,"sortOrder":217,"seo":10,"localizations":227},"daeexfxy2hlc2jz184jt5f1h","Insights & Trends","insights-and-trends","Numbers and analysis on IT support: what a ticket really costs, how level-1 work is changing and what AI in the helpdesk delivers today.",[228],{"id":229,"documentId":223,"locale":221,"slug":230},5,"insights-und-trends",{"id":232,"documentId":233,"name":234,"slug":235,"description":236,"sortOrder":217,"seo":10,"localizations":237},3,"tqo7twk191qknrs7tt4z4r9h","Product Updates","product-updates","What is new in supersupport.ai: agent, dashboard, integrations and security features, straight from the closed beta.",[238],{"id":4,"documentId":233,"locale":221,"slug":235},{"id":240,"documentId":241,"title":242,"slug":243,"excerpt":244,"content":245,"publishedDate":723,"readingTime":229,"featured":47,"aiDisclosure":21,"createdAt":724,"updatedAt":725,"publishedAt":726,"locale":14,"coverImage":727,"category":762,"tags":763,"localizations":764,"author":768,"seo":795},1147,"c7wdwlm0hk915nlboo2o1ult","Excel File Locked by Another User: The Fix","excel-file-locked-by-another-user","Excel says “locked by” a colleague who doesn't have the file open or left the company long ago? The two most common causes and how to fix them.",[246,252,256,260,265,269,281,289,341,345,349,357,378,382,422,426,430,435,442,484,488,494,498,525,529,533,537,541,547,574,578,606,616,658,662,680,684,687,691,695,699,703,707,711,715,719],{"type":247,"children":248},"paragraph",[249],{"type":250,"text":251,"bold":21},"text","The colleague who supposedly has the file open has been on vacation for three days. Excel believes him anyway.",{"type":247,"children":253},[254],{"type":250,"text":255},"“The file is locked. It is being edited by …” – and then there is the name of a colleague who doesn't have the file open at all. Or, even stranger: a colleague who stopped working at the company long ago.",{"type":247,"children":257},[258],{"type":250,"text":259},"That is exactly what the technical department of an industrial company reported: On the shared network drive, planning files were repeatedly “locked by” former employees. The question was whether this can be switched off. The answer: You can eliminate the cause. Here are the two most common ones and how to fix them.",{"type":261,"level":25,"children":262},"heading",[263],{"type":250,"text":264},"Why is an Excel file locked even though nobody has it open?",{"type":247,"children":266},[267],{"type":250,"text":268,"bold":21},"In most cases, a leftover lock file or a hanging server connection is behind it.",{"type":247,"children":270},[271,273,275,277,279],{"type":250,"text":272},"When Excel, Word or PowerPoint open a file on a network drive, they create a small, hidden ",{"type":250,"text":274,"bold":21},"lock file",{"type":250,"text":276}," in the same folder: ",{"type":250,"text":278,"code":21},"~$filename.xlsx",{"type":250,"text":280},". It records who is currently editing the file. On normal closing, it is deleted again.",{"type":247,"children":282},[283,285,287],{"type":250,"text":284},"If Excel crashes, the network connection drops or the laptop is simply closed, ",{"type":250,"text":286,"bold":21},"the lock file stays behind",{"type":250,"text":288}," – and anyone who opens the file afterward gets the message that it is locked.",{"type":290,"image":291,"children":338},"image",{"id":292,"documentId":293,"name":294,"alternativeText":295,"caption":10,"width":296,"height":297,"formats":298,"hash":333,"ext":302,"mime":303,"size":334,"url":335,"previewUrl":10,"provider":336,"createdAt":337,"updatedAt":337},1113,"d22on1fyjtdzn037uv5chvgb","excel-datei-gesperrt-durch-anderen-benutzer-checklist-en.webp","Excel File Locked by Another User: The Fix – what this article covers",1200,754,{"thumbnail":299,"large":309,"medium":317,"small":325},{"name":300,"hash":301,"ext":302,"mime":303,"path":10,"width":304,"height":305,"size":306,"sizeInBytes":307,"url":308},"thumbnail_excel-datei-gesperrt-durch-anderen-benutzer-checklist-en.webp","thumbnail_excel_datei_gesperrt_durch_anderen_benutzer_checklist_en_961f69a257",".webp","image\u002Fwebp",245,154,2.97,2974,"\u002Fuploads\u002Fthumbnail_excel_datei_gesperrt_durch_anderen_benutzer_checklist_en_961f69a257.webp",{"name":310,"hash":311,"ext":302,"mime":303,"path":10,"width":312,"height":313,"size":314,"sizeInBytes":315,"url":316},"large_excel-datei-gesperrt-durch-anderen-benutzer-checklist-en.webp","large_excel_datei_gesperrt_durch_anderen_benutzer_checklist_en_961f69a257",1000,628,21.76,21758,"\u002Fuploads\u002Flarge_excel_datei_gesperrt_durch_anderen_benutzer_checklist_en_961f69a257.webp",{"name":318,"hash":319,"ext":302,"mime":303,"path":10,"width":320,"height":321,"size":322,"sizeInBytes":323,"url":324},"medium_excel-datei-gesperrt-durch-anderen-benutzer-checklist-en.webp","medium_excel_datei_gesperrt_durch_anderen_benutzer_checklist_en_961f69a257",750,471,15.23,15234,"\u002Fuploads\u002Fmedium_excel_datei_gesperrt_durch_anderen_benutzer_checklist_en_961f69a257.webp",{"name":326,"hash":327,"ext":302,"mime":303,"path":10,"width":328,"height":329,"size":330,"sizeInBytes":331,"url":332},"small_excel-datei-gesperrt-durch-anderen-benutzer-checklist-en.webp","small_excel_datei_gesperrt_durch_anderen_benutzer_checklist_en_961f69a257",500,314,8.36,8364,"\u002Fuploads\u002Fsmall_excel_datei_gesperrt_durch_anderen_benutzer_checklist_en_961f69a257.webp","excel_datei_gesperrt_durch_anderen_benutzer_checklist_en_961f69a257",28.62,"\u002Fuploads\u002Fexcel_datei_gesperrt_durch_anderen_benutzer_checklist_en_961f69a257.webp","local","2026-10-11T06:42:05.689Z",[339],{"type":250,"text":340},"",{"type":261,"level":25,"children":342},[343],{"type":250,"text":344},"Why does it show the name of a former employee?",{"type":247,"children":346},[347],{"type":250,"text":348,"bold":21},"The name does not come from the Windows account but from the Office settings of the computer.",{"type":247,"children":350},[351,353,355],{"type":250,"text":352},"Office stores its own ",{"type":250,"text":354,"bold":21},"user name",{"type":250,"text":356},". If a PC or a user profile is taken over from a former colleague and not set up anew, their name is often still there. Then every lock file that this computer creates carries the name of the former employee – even though someone else is actually working.",{"type":247,"children":358},[359,361,363,365,367,368,370,371,373,374,376],{"type":250,"text":360},"Here is how to check: In Excel, ",{"type":250,"text":362,"bold":21},"File",{"type":250,"text":364}," › ",{"type":250,"text":366,"bold":21},"Options",{"type":250,"text":364},{"type":250,"text":369,"bold":21},"General",{"type":250,"text":364},{"type":250,"text":372,"bold":21},"Personalize your copy of Microsoft Office",{"type":250,"text":364},{"type":250,"text":375,"bold":21},"User name",{"type":250,"text":377},". If the wrong name is there, correct it – on every affected computer.",{"type":261,"level":25,"children":379},[380],{"type":250,"text":381},"Step 1: Find and remove the lock file",{"type":383,"format":384,"children":385},"list","ordered",[386,391,395,409,416],{"type":387,"children":388},"list-item",[389],{"type":250,"text":390},"Make sure nobody really has the file open (ask the team briefly).",{"type":387,"children":392},[393],{"type":250,"text":394},"Open the file's folder in File Explorer.",{"type":387,"children":396},[397,399,401,402,404,405,407],{"type":250,"text":398},"Turn on ",{"type":250,"text":400,"bold":21},"View",{"type":250,"text":364},{"type":250,"text":403,"bold":21},"Show",{"type":250,"text":364},{"type":250,"text":406,"bold":21},"Hidden items",{"type":250,"text":408},".",{"type":387,"children":410},[411,413,414],{"type":250,"text":412},"Look for the file ",{"type":250,"text":278,"code":21},{"type":250,"text":415}," – it is small, usually just 1 KB.",{"type":387,"children":417},[418,420],{"type":250,"text":419,"bold":21},"Delete",{"type":250,"text":421}," it.",{"type":247,"children":423},[424],{"type":250,"text":425},"After that, the file can be opened normally again.",{"type":247,"children":427},[428],{"type":250,"text":429},"To find all old lock files in a folder with PowerShell (older than one day):",{"type":431,"children":432},"code",[433],{"type":250,"text":434},"Get-ChildItem \"K:\\Abteilung\\Planung\" -Filter '~$*' -Force -Recurse |\n  Where-Object { $_.LastWriteTime -lt (Get-Date).AddDays(-1) } |\n  Select-Object FullName, LastWriteTime",{"type":247,"children":436},[437,439,441],{"type":250,"text":438},"Adjust the path. Look first, then remove with ",{"type":250,"text":440,"code":21},"| Remove-Item -Force",{"type":250,"text":408},{"type":290,"image":443,"children":482},{"id":444,"documentId":445,"name":446,"alternativeText":447,"caption":10,"width":296,"height":448,"formats":449,"hash":478,"ext":302,"mime":303,"size":479,"url":480,"previewUrl":10,"provider":336,"createdAt":481,"updatedAt":481},1116,"aia2fvjc5v7jlcdbx0zvqtn3","excel-datei-gesperrt-durch-anderen-benutzer-steps-en.webp","Excel File Locked by Another User: The Fix – step by step",708,{"thumbnail":450,"large":457,"medium":464,"small":471},{"name":451,"hash":452,"ext":302,"mime":303,"path":10,"width":304,"height":453,"size":454,"sizeInBytes":455,"url":456},"thumbnail_excel-datei-gesperrt-durch-anderen-benutzer-steps-en.webp","thumbnail_excel_datei_gesperrt_durch_anderen_benutzer_steps_en_3a94a385a5",145,2.72,2718,"\u002Fuploads\u002Fthumbnail_excel_datei_gesperrt_durch_anderen_benutzer_steps_en_3a94a385a5.webp",{"name":458,"hash":459,"ext":302,"mime":303,"path":10,"width":312,"height":460,"size":461,"sizeInBytes":462,"url":463},"large_excel-datei-gesperrt-durch-anderen-benutzer-steps-en.webp","large_excel_datei_gesperrt_durch_anderen_benutzer_steps_en_3a94a385a5",590,19.81,19806,"\u002Fuploads\u002Flarge_excel_datei_gesperrt_durch_anderen_benutzer_steps_en_3a94a385a5.webp",{"name":465,"hash":466,"ext":302,"mime":303,"path":10,"width":320,"height":467,"size":468,"sizeInBytes":469,"url":470},"medium_excel-datei-gesperrt-durch-anderen-benutzer-steps-en.webp","medium_excel_datei_gesperrt_durch_anderen_benutzer_steps_en_3a94a385a5",442,13.66,13658,"\u002Fuploads\u002Fmedium_excel_datei_gesperrt_durch_anderen_benutzer_steps_en_3a94a385a5.webp",{"name":472,"hash":473,"ext":302,"mime":303,"path":10,"width":328,"height":474,"size":475,"sizeInBytes":476,"url":477},"small_excel-datei-gesperrt-durch-anderen-benutzer-steps-en.webp","small_excel_datei_gesperrt_durch_anderen_benutzer_steps_en_3a94a385a5",295,7.87,7868,"\u002Fuploads\u002Fsmall_excel_datei_gesperrt_durch_anderen_benutzer_steps_en_3a94a385a5.webp","excel_datei_gesperrt_durch_anderen_benutzer_steps_en_3a94a385a5",25.46,"\u002Fuploads\u002Fexcel_datei_gesperrt_durch_anderen_benutzer_steps_en_3a94a385a5.webp","2026-10-11T06:42:06.141Z",[483],{"type":250,"text":340},{"type":261,"level":25,"children":485},[486],{"type":250,"text":487},"Step 2: Release the lock on the file server",{"type":247,"children":489},[490,492],{"type":250,"text":491,"bold":21},"If no lock file can be found, the server usually still holds the file as “open”",{"type":250,"text":493}," – for example because a computer did not end the connection cleanly.",{"type":247,"children":495},[496],{"type":250,"text":497},"On the file server (or via remote access with administrator rights):",{"type":383,"format":384,"children":499},[500,514,518],{"type":387,"children":501},[502,504,505,507,508,510,511,513],{"type":250,"text":503,"bold":21},"Computer Management",{"type":250,"text":364},{"type":250,"text":506,"bold":21},"System Tools",{"type":250,"text":364},{"type":250,"text":509,"bold":21},"Shared Folders",{"type":250,"text":364},{"type":250,"text":512,"bold":21},"Open Files",{"type":250,"text":408},{"type":387,"children":515},[516],{"type":250,"text":517},"Find the affected file – it also shows which user holds it.",{"type":387,"children":519},[520,522,524],{"type":250,"text":521},"Right-click › ",{"type":250,"text":523,"bold":21},"Close Open File",{"type":250,"text":408},{"type":247,"children":526},[527],{"type":250,"text":528},"With PowerShell on the server:",{"type":431,"children":530},[531],{"type":250,"text":532},"Get-SmbOpenFile | Where-Object Path -like '*Planung*' | Select-Object FileId, ClientUserName, Path\nGet-SmbOpenFile | Where-Object Path -like '*Planung*' | Close-SmbOpenFile -Force",{"type":247,"children":534},[535],{"type":250,"text":536},"Caution: If someone is actually working in the file, their unsaved changes are lost.",{"type":261,"level":25,"children":538},[539],{"type":250,"text":540},"Step 3: Can you prevent locking by certain people?",{"type":247,"children":542},[543,545],{"type":250,"text":544,"bold":21},"Not directly – but you can eliminate the cause.",{"type":250,"text":546}," Locking is a protective feature: It prevents two people from overwriting the same file at the same time. You shouldn't turn it off. Instead:",{"type":383,"format":548,"children":549},"unordered",[550,556,562,568],{"type":387,"children":551},[552,554],{"type":250,"text":553,"bold":21},"Correct the Office user names",{"type":250,"text":555}," on all computers that were taken over from former colleagues.",{"type":387,"children":557},[558,560],{"type":250,"text":559,"bold":21},"Deactivate the accounts of former employees",{"type":250,"text":561}," – then no new locks can arise from there.",{"type":387,"children":563},[564,566],{"type":250,"text":565,"bold":21},"Handover process at departure:",{"type":250,"text":567}," When taking over a device, set up the Office profile anew.",{"type":387,"children":569},[570,572],{"type":250,"text":571,"bold":21},"Edit together instead of locking:",{"type":250,"text":573}," If files are in SharePoint, Teams or OneDrive, several people can work on them at the same time. Then there is no lock file anymore.",{"type":261,"level":25,"children":575},[576],{"type":250,"text":577},"What if the message keeps coming back?",{"type":383,"format":548,"children":579},[580,586,592],{"type":387,"children":581},[582,584],{"type":250,"text":583,"bold":21},"Antivirus scanner:",{"type":250,"text":585}," Some scanners briefly hold files on network drives open. Exceptions only after consulting IT.",{"type":387,"children":587},[588,590],{"type":250,"text":589,"bold":21},"Offline files \u002F synchronization:",{"type":250,"text":591}," If the network drive is additionally made available offline or the folder is monitored by a sync client, that can cause locking.",{"type":387,"children":593},[594,596,598,604],{"type":250,"text":595,"bold":21},"Excel crashes frequently:",{"type":250,"text":597}," Then lock files keep being left behind – the cause lies in the crashes. How to find them is shown in ",{"type":599,"url":600,"children":601},"link","\u002Fen\u002Fblog\u002Foutlook-keeps-crashing",[602],{"type":250,"text":603},"Outlook crashes",{"type":250,"text":605},"; the approach applies to all Office programs.",{"type":247,"children":607},[608,610,615],{"type":250,"text":609},"Similar puzzles with “program hangs although it's closed” are described in ",{"type":599,"url":611,"children":612},"\u002Fen\u002Fblog\u002Fprogram-not-responding",[613],{"type":250,"text":614},"Program not responding",{"type":250,"text":408},{"type":290,"image":617,"children":656},{"id":618,"documentId":619,"name":620,"alternativeText":621,"caption":10,"width":296,"height":622,"formats":623,"hash":652,"ext":302,"mime":303,"size":653,"url":654,"previewUrl":10,"provider":336,"createdAt":655,"updatedAt":655},1119,"cmncr2fmivpit8g64m2zud2n","excel-datei-gesperrt-durch-anderen-benutzer-mockup-en.webp","Example view in SuperSupport – Excel File Locked by Another User: The Fix",673,{"thumbnail":624,"large":631,"small":638,"medium":645},{"name":625,"hash":626,"ext":302,"mime":303,"path":10,"width":304,"height":627,"size":628,"sizeInBytes":629,"url":630},"thumbnail_excel-datei-gesperrt-durch-anderen-benutzer-mockup-en.webp","thumbnail_excel_datei_gesperrt_durch_anderen_benutzer_mockup_en_583d86a26e",137,3.35,3352,"\u002Fuploads\u002Fthumbnail_excel_datei_gesperrt_durch_anderen_benutzer_mockup_en_583d86a26e.webp",{"name":632,"hash":633,"ext":302,"mime":303,"path":10,"width":312,"height":634,"size":635,"sizeInBytes":636,"url":637},"large_excel-datei-gesperrt-durch-anderen-benutzer-mockup-en.webp","large_excel_datei_gesperrt_durch_anderen_benutzer_mockup_en_583d86a26e",561,26.07,26072,"\u002Fuploads\u002Flarge_excel_datei_gesperrt_durch_anderen_benutzer_mockup_en_583d86a26e.webp",{"name":639,"hash":640,"ext":302,"mime":303,"path":10,"width":328,"height":641,"size":642,"sizeInBytes":643,"url":644},"small_excel-datei-gesperrt-durch-anderen-benutzer-mockup-en.webp","small_excel_datei_gesperrt_durch_anderen_benutzer_mockup_en_583d86a26e",280,10.27,10270,"\u002Fuploads\u002Fsmall_excel_datei_gesperrt_durch_anderen_benutzer_mockup_en_583d86a26e.webp",{"name":646,"hash":647,"ext":302,"mime":303,"path":10,"width":320,"height":648,"size":649,"sizeInBytes":650,"url":651},"medium_excel-datei-gesperrt-durch-anderen-benutzer-mockup-en.webp","medium_excel_datei_gesperrt_durch_anderen_benutzer_mockup_en_583d86a26e",421,17.73,17730,"\u002Fuploads\u002Fmedium_excel_datei_gesperrt_durch_anderen_benutzer_mockup_en_583d86a26e.webp","excel_datei_gesperrt_durch_anderen_benutzer_mockup_en_583d86a26e",34.36,"\u002Fuploads\u002Fexcel_datei_gesperrt_durch_anderen_benutzer_mockup_en_583d86a26e.webp","2026-10-11T06:42:06.591Z",[657],{"type":250,"text":340},{"type":261,"level":25,"children":659},[660],{"type":250,"text":661},"How does SuperSupport help with locked files?",{"type":247,"children":663},[664,666,671,673,678],{"type":250,"text":665},"On the user's device, the SuperSupport agent can check which Office user name is entered, search the affected folder for leftover lock files and remove them after approval. Closing sessions on the file server is deliberately left to IT. How this looks for ",{"type":599,"url":667,"children":668},"\u002Fen\u002Ffor-it-teams",[669],{"type":250,"text":670},"internal IT teams",{"type":250,"text":672}," and ",{"type":599,"url":674,"children":675},"\u002Fen\u002Ffor-msps",[676],{"type":250,"text":677},"MSPs",{"type":250,"text":679}," is explained on the respective pages.",{"type":261,"level":25,"children":681},[682],{"type":250,"text":683},"Frequently asked questions",{"type":261,"level":232,"children":685},[686],{"type":250,"text":264},{"type":247,"children":688},[689],{"type":250,"text":690},"Usually an invisible lock file (~$filename.xlsx) was left behind because Excel was not closed cleanly. Or the file is still registered as open on the server because a connection dropped.",{"type":261,"level":232,"children":692},[693],{"type":250,"text":694},"Why does the message show the name of a former employee?",{"type":247,"children":696},[697],{"type":250,"text":698},"The name comes from the Office settings of the computer that opens the file. If a PC or a user profile was taken over from a former colleague, their name is often still there – under File › Options › General › User name.",{"type":261,"level":232,"children":700},[701],{"type":250,"text":702},"How do I find the lock file?",{"type":247,"children":704},[705],{"type":250,"text":706},"In the same folder as the Excel file. It begins with ~$ and is hidden. In File Explorer, it becomes visible under View › Show › Hidden items.",{"type":261,"level":232,"children":708},[709],{"type":250,"text":710},"How do I release the lock on the server?",{"type":247,"children":712},[713],{"type":250,"text":714},"On the file server, find the file under Computer Management › Shared Folders › Open Files and choose “Close Open File”. In PowerShell, it works with Get-SmbOpenFile and Close-SmbOpenFile.",{"type":261,"level":232,"children":716},[717],{"type":250,"text":718},"How do I prevent this permanently?",{"type":247,"children":720},[721],{"type":250,"text":722},"Correct the Office user names on taken-over PCs, deactivate old user accounts and – where possible – edit files together via SharePoint, Teams or OneDrive. There, several people can work at the same time.","2026-10-29T06:00:01.899Z","2026-10-11T06:42:06.905Z","2026-10-29T06:00:01.940Z","2026-10-29T06:00:01.947Z",{"id":728,"documentId":729,"url":730,"alternativeText":731,"width":296,"height":732,"formats":733},1096,"ihm5czfcvr9da6b2zgynlrby","\u002Fuploads\u002Fexcel_datei_gesperrt_durch_anderen_benutzer_cover_23183450a6.webp","Excel-Datei gesperrt durch anderen Benutzer: die Lösung",675,{"thumbnail":734,"large":741,"medium":748,"small":755},{"name":735,"hash":736,"ext":302,"mime":303,"path":10,"width":304,"height":737,"size":738,"sizeInBytes":739,"url":740},"thumbnail_excel-datei-gesperrt-durch-anderen-benutzer-cover.webp","thumbnail_excel_datei_gesperrt_durch_anderen_benutzer_cover_23183450a6",138,1.82,1818,"\u002Fuploads\u002Fthumbnail_excel_datei_gesperrt_durch_anderen_benutzer_cover_23183450a6.webp",{"name":742,"hash":743,"ext":302,"mime":303,"path":10,"width":312,"height":744,"size":745,"sizeInBytes":746,"url":747},"large_excel-datei-gesperrt-durch-anderen-benutzer-cover.webp","large_excel_datei_gesperrt_durch_anderen_benutzer_cover_23183450a6",562,11.24,11244,"\u002Fuploads\u002Flarge_excel_datei_gesperrt_durch_anderen_benutzer_cover_23183450a6.webp",{"name":749,"hash":750,"ext":302,"mime":303,"path":10,"width":320,"height":751,"size":752,"sizeInBytes":753,"url":754},"medium_excel-datei-gesperrt-durch-anderen-benutzer-cover.webp","medium_excel_datei_gesperrt_durch_anderen_benutzer_cover_23183450a6",422,8.18,8180,"\u002Fuploads\u002Fmedium_excel_datei_gesperrt_durch_anderen_benutzer_cover_23183450a6.webp",{"name":756,"hash":757,"ext":302,"mime":303,"path":10,"width":328,"height":758,"size":759,"sizeInBytes":760,"url":761},"small_excel-datei-gesperrt-durch-anderen-benutzer-cover.webp","small_excel_datei_gesperrt_durch_anderen_benutzer_cover_23183450a6",281,4.66,4664,"\u002Fuploads\u002Fsmall_excel_datei_gesperrt_durch_anderen_benutzer_cover_23183450a6.webp",{"id":25,"documentId":213,"name":214,"slug":215},[],[765],{"id":766,"documentId":241,"locale":221,"slug":767},1146,"excel-datei-gesperrt-durch-anderen-benutzer",{"id":769,"documentId":770,"name":771,"slug":772,"role":773,"bio":774,"linkedinUrl":775,"avatar":776},10,"gafgpy5vyz0n7r7qk64omb84","Nico Haslberger","nico-haslberger","CEO & Co-Founder","Nico Haslberger is Co-Founder & CEO of SuperSupport.ai. With years of experience as an IT technician, he knows the problems in IT support first-hand: from overloaded help desks to recurring tickets that slow teams down. That knowledge is built into every feature of the platform today. He makes sure SuperSupport.ai solves exactly the problems he experienced himself for years.","https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fnico-haslberger\u002F",{"id":25,"documentId":777,"url":778,"alternativeText":10,"formats":779},"neexw5t2sc6qnh23vm222eos","\u002Fuploads\u002F1764073025915_009fd06518.png",{"thumbnail":780,"small":789},{"name":781,"hash":782,"ext":783,"mime":784,"path":10,"width":785,"height":785,"size":786,"sizeInBytes":787,"url":788},"thumbnail_1764073025915.png","thumbnail_1764073025915_009fd06518",".png","image\u002Fpng",156,51.27,51268,"\u002Fuploads\u002Fthumbnail_1764073025915_009fd06518.png",{"name":790,"hash":791,"ext":783,"mime":784,"path":10,"width":328,"height":328,"size":792,"sizeInBytes":793,"url":794},"small_1764073025915.png","small_1764073025915_009fd06518",381.57,381568,"\u002Fuploads\u002Fsmall_1764073025915_009fd06518.png",{"id":796,"metaTitle":242,"metaDescription":244,"ogTitle":242,"ogDescription":244,"canonicalUrl":10,"noIndex":47,"ogImage":797},1645,{"id":798,"documentId":799,"url":800,"alternativeText":242,"width":296,"height":801},1111,"tsmwxldv822g43hicmpqui96","\u002Fuploads\u002Fexcel_datei_gesperrt_durch_anderen_benutzer_og_en_61a0df85de.webp",630,[803,804,805,806,807,808,809,810,811,812,813,814,815,816,817,818,819,820,821,822,823,824,825,826,827,828,829,830,831,832,833,834,835,836,837,838,839,840,841,842,843,844,243,845,846,847,848,849,850,851,852,853,854,855,856,857,858,859,860,861,862,863,864,865,866,867,868,869,870,871,872,873,874,875,876,877],"1st-level-ai-support","freshservice-alternative","internet-connection-unstable-windows","ai-password-reset-active-directory","ninjaone-alternative","check-if-all-updates-are-installed","ai-user-management-microsoft-365","atera-alternative","network-drive-disconnected","ai-screen-control-remote-support","topdesk-alternative","onedrive-not-syncing","ai-firewall-configuration","matrix42-alternative","runbook-it-support-line-of-business-software","ai-helpdesk-server-restart","intune-alternative","hard-drive-full-what-to-delete","ai-software-deployment","moveworks-alternative","install-program-without-admin-rights","halo-itsm-alternative","microsoft-phishing-email","docking-station-not-working","printer-offline-windows","high-cpu-and-ram-usage","vpn-authentication-failed","printer-not-printing-print-spooler","outlook-keeps-crashing","program-not-responding","gdpr-ai-support","aisera-alternative","teams-camera-microphone-not-working","ai-agents-it-support","windows-update-fails-error-codes","teamviewer-alternative","welcome-to-the-future-of-it-support","why-we-founded-supersupport-ai","5-it-tickets-resolved-in-60-seconds","7-signs-it-support-overwhelmed","outlook-stuck-on-loading-profile","ai-chatbot-it-support-fails","rezolve-ai-alternative","laptop-running-slow","windows-event-viewer-errors","is-my-mac-secure","servicenow-alternative","app-wont-start-file-in-use-by-another-process","four-eyes-principle-it-support","office-sign-in-not-working","jira-service-management-alternative","slow-windows-startup","it-monitoring-smb","former-employee-mailbox","anydesk-alternative","second-monitor-not-detected","it-ticket-documentation","windows-blue-screen-fix","superops-alternative","data-residency-eu","it-support-mechanical-engineering","no-sound-on-laptop","jamf-alternative","keyboard-mouse-not-responding","it-support-escalation-handover","windows-server-shuts-down-every-hour","sysaid-alternative","find-bitlocker-recovery-key","it-support-law-firm","recover-deleted-file","datto-rmm-alternative","microsoft-sms-mfa-retirement-passkeys","ai-agent-it-support-guardrails","shadow-ai-in-the-workplace","otrs-alternative",{"data":879,"meta":1054},[880,924,967,1011],{"publishedDate":881,"publishedAt":882,"id":883,"documentId":884,"title":885,"slug":872,"excerpt":886,"readingTime":4,"featured":47,"coverImage":887,"category":917,"tags":918,"author":919},"2026-11-12T06:00:02.217Z","2026-11-12T06:00:02.384Z",1203,"dyssv5o8pgob8avblsvbqvc4","Recover a Deleted File: All the Ways at Work","File deleted, overwritten or unsaved? Recover it via Recycle Bin, OneDrive and SharePoint, version history, AutoRecover, Previous Versions or Time Machine.",{"id":888,"documentId":889,"url":890,"alternativeText":891,"width":296,"height":732,"formats":892},1350,"ij0udj2bq1qo9e1q3w0tveug","\u002Fuploads\u002Fgeloeschte_datei_wiederherstellen_cover_71db17841a.webp","Gelöschte Datei wiederherstellen: Alle Wege im Büro",{"thumbnail":893,"large":899,"medium":905,"small":911},{"name":894,"hash":895,"ext":302,"mime":303,"path":10,"width":304,"height":737,"size":896,"sizeInBytes":897,"url":898},"thumbnail_geloeschte-datei-wiederherstellen-cover.webp","thumbnail_geloeschte_datei_wiederherstellen_cover_71db17841a",1.76,1762,"\u002Fuploads\u002Fthumbnail_geloeschte_datei_wiederherstellen_cover_71db17841a.webp",{"name":900,"hash":901,"ext":302,"mime":303,"path":10,"width":312,"height":744,"size":902,"sizeInBytes":903,"url":904},"large_geloeschte-datei-wiederherstellen-cover.webp","large_geloeschte_datei_wiederherstellen_cover_71db17841a",11.26,11264,"\u002Fuploads\u002Flarge_geloeschte_datei_wiederherstellen_cover_71db17841a.webp",{"name":906,"hash":907,"ext":302,"mime":303,"path":10,"width":320,"height":751,"size":908,"sizeInBytes":909,"url":910},"medium_geloeschte-datei-wiederherstellen-cover.webp","medium_geloeschte_datei_wiederherstellen_cover_71db17841a",8.1,8102,"\u002Fuploads\u002Fmedium_geloeschte_datei_wiederherstellen_cover_71db17841a.webp",{"name":912,"hash":913,"ext":302,"mime":303,"path":10,"width":328,"height":758,"size":914,"sizeInBytes":915,"url":916},"small_geloeschte-datei-wiederherstellen-cover.webp","small_geloeschte_datei_wiederherstellen_cover_71db17841a",4.67,4670,"\u002Fuploads\u002Fsmall_geloeschte_datei_wiederherstellen_cover_71db17841a.webp",{"id":25,"documentId":213,"name":214,"slug":215},[],{"id":769,"documentId":770,"name":771,"slug":772,"avatar":920},{"id":25,"documentId":777,"url":778,"alternativeText":10,"formats":921},{"thumbnail":922,"small":923},{"name":781,"hash":782,"ext":783,"mime":784,"path":10,"width":785,"height":785,"size":786,"sizeInBytes":787,"url":788},{"name":790,"hash":791,"ext":783,"mime":784,"path":10,"width":328,"height":328,"size":792,"sizeInBytes":793,"url":794},{"publishedDate":925,"publishedAt":926,"id":927,"documentId":928,"title":929,"slug":870,"excerpt":930,"readingTime":4,"featured":47,"coverImage":931,"category":960,"tags":961,"author":962},"2026-11-11T06:00:02.075Z","2026-11-11T06:00:02.151Z",1199,"rh60868cx9k8lxpo5hba7u2v","Find Your BitLocker Recovery Key: All the Ways","Windows asks for the BitLocker recovery key? Where to find the 48-digit key (Microsoft account, Entra ID, Intune, AD) and why it is requested.",{"id":648,"documentId":932,"url":933,"alternativeText":934,"width":296,"height":732,"formats":935},"qzmaif2vtefm72099ecs17m5","\u002Fuploads\u002Fbitlocker_wiederherstellungsschluessel_cover_37f59f92af.webp","BitLocker-Wiederherstellungsschlüssel finden: Alle Wege",{"thumbnail":936,"large":942,"medium":948,"small":954},{"name":937,"hash":938,"ext":302,"mime":303,"path":10,"width":304,"height":737,"size":939,"sizeInBytes":940,"url":941},"thumbnail_bitlocker-wiederherstellungsschluessel-cover.webp","thumbnail_bitlocker_wiederherstellungsschluessel_cover_37f59f92af",1.77,1770,"\u002Fuploads\u002Fthumbnail_bitlocker_wiederherstellungsschluessel_cover_37f59f92af.webp",{"name":943,"hash":944,"ext":302,"mime":303,"path":10,"width":312,"height":744,"size":945,"sizeInBytes":946,"url":947},"large_bitlocker-wiederherstellungsschluessel-cover.webp","large_bitlocker_wiederherstellungsschluessel_cover_37f59f92af",11.6,11596,"\u002Fuploads\u002Flarge_bitlocker_wiederherstellungsschluessel_cover_37f59f92af.webp",{"name":949,"hash":950,"ext":302,"mime":303,"path":10,"width":320,"height":751,"size":951,"sizeInBytes":952,"url":953},"medium_bitlocker-wiederherstellungsschluessel-cover.webp","medium_bitlocker_wiederherstellungsschluessel_cover_37f59f92af",8.37,8372,"\u002Fuploads\u002Fmedium_bitlocker_wiederherstellungsschluessel_cover_37f59f92af.webp",{"name":955,"hash":956,"ext":302,"mime":303,"path":10,"width":328,"height":758,"size":957,"sizeInBytes":958,"url":959},"small_bitlocker-wiederherstellungsschluessel-cover.webp","small_bitlocker_wiederherstellungsschluessel_cover_37f59f92af",4.75,4748,"\u002Fuploads\u002Fsmall_bitlocker_wiederherstellungsschluessel_cover_37f59f92af.webp",{"id":25,"documentId":213,"name":214,"slug":215},[],{"id":769,"documentId":770,"name":771,"slug":772,"avatar":963},{"id":25,"documentId":777,"url":778,"alternativeText":10,"formats":964},{"thumbnail":965,"small":966},{"name":781,"hash":782,"ext":783,"mime":784,"path":10,"width":785,"height":785,"size":786,"sizeInBytes":787,"url":788},{"name":790,"hash":791,"ext":783,"mime":784,"path":10,"width":328,"height":328,"size":792,"sizeInBytes":793,"url":794},{"publishedDate":968,"publishedAt":969,"id":970,"documentId":971,"title":972,"slug":868,"excerpt":973,"readingTime":229,"featured":47,"coverImage":974,"category":1004,"tags":1005,"author":1006},"2026-11-10T06:00:27.091Z","2026-11-10T06:00:27.386Z",1195,"siw9yq1pq9few7rkonq7llec","Windows Server Shuts Down Every Hour? Check the License","Server shuts itself down after about an hour – taking VMs and printers with it? Usually the evaluation license has expired. How to spot and fix it.",{"id":975,"documentId":976,"url":977,"alternativeText":978,"width":296,"height":732,"formats":979},4453,"odvfbe1ku9pkz4210s7fma7b","\u002Fuploads\u002Fwindows_server_faehrt_jede_stunde_herunter_cover_a5482f2360.webp","Windows Server fährt jede Stunde herunter? Lizenz prüfen",{"thumbnail":980,"large":986,"small":992,"medium":998},{"name":981,"hash":982,"ext":302,"mime":303,"path":10,"width":304,"height":737,"size":983,"sizeInBytes":984,"url":985},"thumbnail_windows-server-faehrt-jede-stunde-herunter-cover.webp","thumbnail_windows_server_faehrt_jede_stunde_herunter_cover_a5482f2360",1.78,1778,"\u002Fuploads\u002Fthumbnail_windows_server_faehrt_jede_stunde_herunter_cover_a5482f2360.webp",{"name":987,"hash":988,"ext":302,"mime":303,"path":10,"width":312,"height":744,"size":989,"sizeInBytes":990,"url":991},"large_windows-server-faehrt-jede-stunde-herunter-cover.webp","large_windows_server_faehrt_jede_stunde_herunter_cover_a5482f2360",11.31,11310,"\u002Fuploads\u002Flarge_windows_server_faehrt_jede_stunde_herunter_cover_a5482f2360.webp",{"name":993,"hash":994,"ext":302,"mime":303,"path":10,"width":328,"height":758,"size":995,"sizeInBytes":996,"url":997},"small_windows-server-faehrt-jede-stunde-herunter-cover.webp","small_windows_server_faehrt_jede_stunde_herunter_cover_a5482f2360",4.7,4704,"\u002Fuploads\u002Fsmall_windows_server_faehrt_jede_stunde_herunter_cover_a5482f2360.webp",{"name":999,"hash":1000,"ext":302,"mime":303,"path":10,"width":320,"height":751,"size":1001,"sizeInBytes":1002,"url":1003},"medium_windows-server-faehrt-jede-stunde-herunter-cover.webp","medium_windows_server_faehrt_jede_stunde_herunter_cover_a5482f2360",8.15,8148,"\u002Fuploads\u002Fmedium_windows_server_faehrt_jede_stunde_herunter_cover_a5482f2360.webp",{"id":25,"documentId":213,"name":214,"slug":215},[],{"id":769,"documentId":770,"name":771,"slug":772,"avatar":1007},{"id":25,"documentId":777,"url":778,"alternativeText":10,"formats":1008},{"thumbnail":1009,"small":1010},{"name":781,"hash":782,"ext":783,"mime":784,"path":10,"width":785,"height":785,"size":786,"sizeInBytes":787,"url":788},{"name":790,"hash":791,"ext":783,"mime":784,"path":10,"width":328,"height":328,"size":792,"sizeInBytes":793,"url":794},{"publishedDate":1012,"publishedAt":1013,"id":1014,"documentId":1015,"title":1016,"slug":866,"excerpt":1017,"readingTime":4,"featured":47,"coverImage":1018,"category":1047,"tags":1048,"author":1049},"2026-11-10T06:00:02.369Z","2026-11-10T06:00:21.244Z",1191,"onbsz54wb34qotij0hbm68o3","Keyboard or Mouse Not Responding: Quick Fixes","Keyboard not typing, mouse not moving, or Y and Z swapped? The most common causes for USB, wireless and Bluetooth devices on Windows and Mac.",{"id":1019,"documentId":1020,"url":1021,"alternativeText":1022,"width":296,"height":732,"formats":1023},3831,"r4eqkux6i2z6o5ft9r81w3b1","\u002Fuploads\u002Ftastatur_maus_reagiert_nicht_cover_c3d52e3a40.webp","Tastatur oder Maus reagiert nicht: Schnelle Lösungen",{"thumbnail":1024,"large":1029,"medium":1035,"small":1041},{"name":1025,"hash":1026,"ext":302,"mime":303,"path":10,"width":304,"height":737,"size":983,"sizeInBytes":1027,"url":1028},"thumbnail_tastatur-maus-reagiert-nicht-cover.webp","thumbnail_tastatur_maus_reagiert_nicht_cover_c3d52e3a40",1784,"\u002Fuploads\u002Fthumbnail_tastatur_maus_reagiert_nicht_cover_c3d52e3a40.webp",{"name":1030,"hash":1031,"ext":302,"mime":303,"path":10,"width":312,"height":744,"size":1032,"sizeInBytes":1033,"url":1034},"large_tastatur-maus-reagiert-nicht-cover.webp","large_tastatur_maus_reagiert_nicht_cover_c3d52e3a40",11.28,11276,"\u002Fuploads\u002Flarge_tastatur_maus_reagiert_nicht_cover_c3d52e3a40.webp",{"name":1036,"hash":1037,"ext":302,"mime":303,"path":10,"width":320,"height":751,"size":1038,"sizeInBytes":1039,"url":1040},"medium_tastatur-maus-reagiert-nicht-cover.webp","medium_tastatur_maus_reagiert_nicht_cover_c3d52e3a40",8.17,8166,"\u002Fuploads\u002Fmedium_tastatur_maus_reagiert_nicht_cover_c3d52e3a40.webp",{"name":1042,"hash":1043,"ext":302,"mime":303,"path":10,"width":328,"height":758,"size":1044,"sizeInBytes":1045,"url":1046},"small_tastatur-maus-reagiert-nicht-cover.webp","small_tastatur_maus_reagiert_nicht_cover_c3d52e3a40",4.81,4806,"\u002Fuploads\u002Fsmall_tastatur_maus_reagiert_nicht_cover_c3d52e3a40.webp",{"id":25,"documentId":213,"name":214,"slug":215},[],{"id":769,"documentId":770,"name":771,"slug":772,"avatar":1050},{"id":25,"documentId":777,"url":778,"alternativeText":10,"formats":1051},{"thumbnail":1052,"small":1053},{"name":781,"hash":782,"ext":783,"mime":784,"path":10,"width":785,"height":785,"size":786,"sizeInBytes":787,"url":788},{"name":790,"hash":791,"ext":783,"mime":784,"path":10,"width":328,"height":328,"size":792,"sizeInBytes":793,"url":794},{"pagination":1055},{"page":220,"pageSize":4,"pageCount":1056,"total":1057},9,34,{"data":1059,"meta":1295},[1060,1104,1157,1198,1241,1281],{"id":1061,"documentId":1062,"title":1063,"slug":877,"excerpt":1064,"publishedAt":1065,"readingTime":4,"featured":47,"publishedDate":1066,"coverImage":1067,"category":1097,"tags":1098,"author":1099},1213,"fhbryi8s2tjidnxvx3gpo9bq","OTRS Alternative: Znuny, OTOBO, KIX or AI Support?","With the OTRS Community Edition discontinued, many seek an alternative. The forks at a glance – and when AI support on the device complements them better.","2026-11-13T06:00:02.558Z","2026-11-13T06:00:02.465Z",{"id":1068,"documentId":1069,"url":1070,"alternativeText":1071,"width":296,"height":732,"formats":1072},2755,"vnn4ixqm4r4udag9r2cpz1cg","\u002Fuploads\u002Fotrs_alternative_cover_e68163bc67.webp","OTRS Alternative: Znuny, OTOBO, KIX oder KI-Support?",{"thumbnail":1073,"large":1079,"small":1085,"medium":1091},{"name":1074,"hash":1075,"ext":302,"mime":303,"path":10,"width":304,"height":737,"size":1076,"sizeInBytes":1077,"url":1078},"thumbnail_otrs-alternative-cover.webp","thumbnail_otrs_alternative_cover_e68163bc67",1.85,1852,"\u002Fuploads\u002Fthumbnail_otrs_alternative_cover_e68163bc67.webp",{"name":1080,"hash":1081,"ext":302,"mime":303,"path":10,"width":312,"height":744,"size":1082,"sizeInBytes":1083,"url":1084},"large_otrs-alternative-cover.webp","large_otrs_alternative_cover_e68163bc67",11.76,11756,"\u002Fuploads\u002Flarge_otrs_alternative_cover_e68163bc67.webp",{"name":1086,"hash":1087,"ext":302,"mime":303,"path":10,"width":328,"height":758,"size":1088,"sizeInBytes":1089,"url":1090},"small_otrs-alternative-cover.webp","small_otrs_alternative_cover_e68163bc67",4.98,4980,"\u002Fuploads\u002Fsmall_otrs_alternative_cover_e68163bc67.webp",{"name":1092,"hash":1093,"ext":302,"mime":303,"path":10,"width":320,"height":751,"size":1094,"sizeInBytes":1095,"url":1096},"medium_otrs-alternative-cover.webp","medium_otrs_alternative_cover_e68163bc67",8.55,8550,"\u002Fuploads\u002Fmedium_otrs_alternative_cover_e68163bc67.webp",{"id":24,"documentId":223,"name":224,"slug":225},[],{"id":769,"documentId":770,"name":771,"slug":772,"avatar":1100},{"id":25,"documentId":777,"url":778,"alternativeText":10,"formats":1101},{"thumbnail":1102,"small":1103},{"name":781,"hash":782,"ext":783,"mime":784,"path":10,"width":785,"height":785,"size":786,"sizeInBytes":787,"url":788},{"name":790,"hash":791,"ext":783,"mime":784,"path":10,"width":328,"height":328,"size":792,"sizeInBytes":793,"url":794},{"id":1105,"documentId":1106,"title":1107,"slug":876,"excerpt":1108,"publishedAt":1109,"readingTime":229,"featured":47,"publishedDate":1110,"coverImage":1111,"category":1139,"tags":1140,"author":1141},1211,"j0powe85lptu8gl4iaq64n8a","Shadow AI in the Workplace: Detect, Govern, Replace","Employees use AI tools IT doesn't know about, with customer data, contracts and code. How to detect shadow AI, set sensible rules and offer alternatives.","2026-11-13T06:00:02.400Z","2026-11-13T06:00:02.301Z",{"id":1112,"documentId":1113,"url":1114,"alternativeText":1115,"width":296,"height":732,"formats":1116},3474,"rryi2g3du8s39iuop0oh89se","\u002Fuploads\u002Fschatten_ki_im_unternehmen_cover_7f6dcae222.webp","Schatten-KI im Unternehmen: erkennen, regeln, ersetzen",{"thumbnail":1117,"medium":1121,"large":1127,"small":1133},{"name":1118,"hash":1119,"ext":302,"mime":303,"path":10,"width":304,"height":737,"size":939,"sizeInBytes":940,"url":1120},"thumbnail_schatten-ki-im-unternehmen-cover.webp","thumbnail_schatten_ki_im_unternehmen_cover_7f6dcae222","\u002Fuploads\u002Fthumbnail_schatten_ki_im_unternehmen_cover_7f6dcae222.webp",{"name":1122,"hash":1123,"ext":302,"mime":303,"path":10,"width":320,"height":751,"size":1124,"sizeInBytes":1125,"url":1126},"medium_schatten-ki-im-unternehmen-cover.webp","medium_schatten_ki_im_unternehmen_cover_7f6dcae222",7.89,7894,"\u002Fuploads\u002Fmedium_schatten_ki_im_unternehmen_cover_7f6dcae222.webp",{"name":1128,"hash":1129,"ext":302,"mime":303,"path":10,"width":312,"height":744,"size":1130,"sizeInBytes":1131,"url":1132},"large_schatten-ki-im-unternehmen-cover.webp","large_schatten_ki_im_unternehmen_cover_7f6dcae222",10.8,10802,"\u002Fuploads\u002Flarge_schatten_ki_im_unternehmen_cover_7f6dcae222.webp",{"name":1134,"hash":1135,"ext":302,"mime":303,"path":10,"width":328,"height":758,"size":1136,"sizeInBytes":1137,"url":1138},"small_schatten-ki-im-unternehmen-cover.webp","small_schatten_ki_im_unternehmen_cover_7f6dcae222",4.54,4540,"\u002Fuploads\u002Fsmall_schatten_ki_im_unternehmen_cover_7f6dcae222.webp",{"id":24,"documentId":223,"name":224,"slug":225},[],{"id":1056,"documentId":1142,"name":1143,"slug":1144,"avatar":1145},"e5s89b0ulcqd4ad162rpx475","Timo Haslberger","timo-haslberger",{"id":220,"documentId":1146,"url":1147,"alternativeText":10,"formats":1148},"e9u6a4szqhje26xh5drsgxxb","\u002Fuploads\u002F1772445285182_78dd9b4bd9.jpeg",{"thumbnail":1149},{"name":1150,"hash":1151,"ext":1152,"mime":1153,"path":10,"width":785,"height":785,"size":1154,"sizeInBytes":1155,"url":1156},"thumbnail_1772445285182.jpeg","thumbnail_1772445285182_78dd9b4bd9",".jpeg","image\u002Fjpeg",4.18,4177,"\u002Fuploads\u002Fthumbnail_1772445285182_78dd9b4bd9.jpeg",{"id":1158,"documentId":1159,"title":1160,"slug":875,"excerpt":1161,"publishedAt":1162,"readingTime":4,"featured":47,"publishedDate":1163,"coverImage":1164,"category":1192,"tags":1193,"author":1194},1209,"z0c3s4uv7rirw3g58zyu0zns","AI Agent in IT Support: Guardrails That Actually Hold","An AI agent on the computer needs limits outside the prompt: protected list, blocked actions, approvals that expire. This is how it looks in practice.","2026-11-13T06:00:02.195Z","2026-11-13T06:00:01.890Z",{"id":1165,"documentId":1166,"url":1167,"alternativeText":1168,"width":296,"height":732,"formats":1169},2008,"kb5bmiuxmce7fnsj2jaiktzf","\u002Fuploads\u002Fki_agent_it_support_leitplanken_cover_e17520c073.webp","KI-Agent im IT-Support: Leitplanken, die wirklich halten",{"thumbnail":1170,"large":1175,"medium":1181,"small":1187},{"name":1171,"hash":1172,"ext":302,"mime":303,"path":10,"width":304,"height":737,"size":983,"sizeInBytes":1173,"url":1174},"thumbnail_ki-agent-it-support-leitplanken-cover.webp","thumbnail_ki_agent_it_support_leitplanken_cover_e17520c073",1776,"\u002Fuploads\u002Fthumbnail_ki_agent_it_support_leitplanken_cover_e17520c073.webp",{"name":1176,"hash":1177,"ext":302,"mime":303,"path":10,"width":312,"height":744,"size":1178,"sizeInBytes":1179,"url":1180},"large_ki-agent-it-support-leitplanken-cover.webp","large_ki_agent_it_support_leitplanken_cover_e17520c073",11.1,11096,"\u002Fuploads\u002Flarge_ki_agent_it_support_leitplanken_cover_e17520c073.webp",{"name":1182,"hash":1183,"ext":302,"mime":303,"path":10,"width":320,"height":751,"size":1184,"sizeInBytes":1185,"url":1186},"medium_ki-agent-it-support-leitplanken-cover.webp","medium_ki_agent_it_support_leitplanken_cover_e17520c073",8.14,8136,"\u002Fuploads\u002Fmedium_ki_agent_it_support_leitplanken_cover_e17520c073.webp",{"name":1188,"hash":1189,"ext":302,"mime":303,"path":10,"width":328,"height":758,"size":914,"sizeInBytes":1190,"url":1191},"small_ki-agent-it-support-leitplanken-cover.webp","small_ki_agent_it_support_leitplanken_cover_e17520c073",4666,"\u002Fuploads\u002Fsmall_ki_agent_it_support_leitplanken_cover_e17520c073.webp",{"id":24,"documentId":223,"name":224,"slug":225},[],{"id":1056,"documentId":1142,"name":1143,"slug":1144,"avatar":1195},{"id":220,"documentId":1146,"url":1147,"alternativeText":10,"formats":1196},{"thumbnail":1197},{"name":1150,"hash":1151,"ext":1152,"mime":1153,"path":10,"width":785,"height":785,"size":1154,"sizeInBytes":1155,"url":1156},{"id":1199,"documentId":1200,"title":1201,"slug":874,"excerpt":1202,"publishedAt":1203,"readingTime":229,"featured":47,"publishedDate":1204,"coverImage":1205,"category":1234,"tags":1235,"author":1236},1207,"me1r9y48j8l5gmhq3fs8mz83","Microsoft SMS MFA Retirement: Passkeys by February 2027","Microsoft ends SMS and voice call sign-in in Entra ID on February 1, 2027. What changes, who is affected, and how to move your users to passkeys in time.","2026-11-12T06:00:02.820Z","2026-11-12T06:00:02.740Z",{"id":1206,"documentId":1207,"url":1208,"alternativeText":1209,"width":296,"height":732,"formats":1210},2543,"j1rx2pqytmnn19stgmgds0mb","\u002Fuploads\u002Fmicrosoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe.webp","Microsoft schaltet SMS-MFA ab: Passkeys bis Februar 2027",{"thumbnail":1211,"large":1216,"medium":1222,"small":1228},{"name":1212,"hash":1213,"ext":302,"mime":303,"path":10,"width":304,"height":737,"size":738,"sizeInBytes":1214,"url":1215},"thumbnail_microsoft-sms-mfa-abschaltung-passkeys-cover.webp","thumbnail_microsoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe",1820,"\u002Fuploads\u002Fthumbnail_microsoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe.webp",{"name":1217,"hash":1218,"ext":302,"mime":303,"path":10,"width":312,"height":744,"size":1219,"sizeInBytes":1220,"url":1221},"large_microsoft-sms-mfa-abschaltung-passkeys-cover.webp","large_microsoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe",11.48,11478,"\u002Fuploads\u002Flarge_microsoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe.webp",{"name":1223,"hash":1224,"ext":302,"mime":303,"path":10,"width":320,"height":751,"size":1225,"sizeInBytes":1226,"url":1227},"medium_microsoft-sms-mfa-abschaltung-passkeys-cover.webp","medium_microsoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe",8.3,8298,"\u002Fuploads\u002Fmedium_microsoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe.webp",{"name":1229,"hash":1230,"ext":302,"mime":303,"path":10,"width":328,"height":758,"size":1231,"sizeInBytes":1232,"url":1233},"small_microsoft-sms-mfa-abschaltung-passkeys-cover.webp","small_microsoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe",4.87,4874,"\u002Fuploads\u002Fsmall_microsoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe.webp",{"id":24,"documentId":223,"name":224,"slug":225},[],{"id":769,"documentId":770,"name":771,"slug":772,"avatar":1237},{"id":25,"documentId":777,"url":778,"alternativeText":10,"formats":1238},{"thumbnail":1239,"small":1240},{"name":781,"hash":782,"ext":783,"mime":784,"path":10,"width":785,"height":785,"size":786,"sizeInBytes":787,"url":788},{"name":790,"hash":791,"ext":783,"mime":784,"path":10,"width":328,"height":328,"size":792,"sizeInBytes":793,"url":794},{"id":1242,"documentId":1243,"title":1244,"slug":873,"excerpt":1245,"publishedAt":1246,"readingTime":229,"featured":47,"publishedDate":1247,"coverImage":1248,"category":1274,"tags":1275,"author":1276},1205,"p9psgi7jsm8idc54otfce0ld","Datto RMM alternative or add-on? Comparison for MSPs","Datto RMM belongs to Kaseya and is the RMM behind Kaseya 365. When a Datto RMM alternative fits, and when AI support for users is the better add-on.","2026-11-12T06:00:02.677Z","2026-11-12T06:00:02.591Z",{"id":320,"documentId":1249,"url":1250,"alternativeText":1251,"width":296,"height":732,"formats":1252},"tui3mm71wkd1q55z6xhy6214","\u002Fuploads\u002Fdatto_rmm_alternative_cover_9c9f57c6c5.webp","Datto RMM Alternative oder Ergänzung? Vergleich für MSPs",{"thumbnail":1253,"large":1258,"medium":1262,"small":1268},{"name":1254,"hash":1255,"ext":302,"mime":303,"path":10,"width":304,"height":737,"size":896,"sizeInBytes":1256,"url":1257},"thumbnail_datto-rmm-alternative-cover.webp","thumbnail_datto_rmm_alternative_cover_9c9f57c6c5",1760,"\u002Fuploads\u002Fthumbnail_datto_rmm_alternative_cover_9c9f57c6c5.webp",{"name":1259,"hash":1260,"ext":302,"mime":303,"path":10,"width":312,"height":744,"size":989,"sizeInBytes":990,"url":1261},"large_datto-rmm-alternative-cover.webp","large_datto_rmm_alternative_cover_9c9f57c6c5","\u002Fuploads\u002Flarge_datto_rmm_alternative_cover_9c9f57c6c5.webp",{"name":1263,"hash":1264,"ext":302,"mime":303,"path":10,"width":320,"height":751,"size":1265,"sizeInBytes":1266,"url":1267},"medium_datto-rmm-alternative-cover.webp","medium_datto_rmm_alternative_cover_9c9f57c6c5",8.33,8334,"\u002Fuploads\u002Fmedium_datto_rmm_alternative_cover_9c9f57c6c5.webp",{"name":1269,"hash":1270,"ext":302,"mime":303,"path":10,"width":328,"height":758,"size":1271,"sizeInBytes":1272,"url":1273},"small_datto-rmm-alternative-cover.webp","small_datto_rmm_alternative_cover_9c9f57c6c5",5.02,5016,"\u002Fuploads\u002Fsmall_datto_rmm_alternative_cover_9c9f57c6c5.webp",{"id":24,"documentId":223,"name":224,"slug":225},[],{"id":769,"documentId":770,"name":771,"slug":772,"avatar":1277},{"id":25,"documentId":777,"url":778,"alternativeText":10,"formats":1278},{"thumbnail":1279,"small":1280},{"name":781,"hash":782,"ext":783,"mime":784,"path":10,"width":785,"height":785,"size":786,"sizeInBytes":787,"url":788},{"name":790,"hash":791,"ext":783,"mime":784,"path":10,"width":328,"height":328,"size":792,"sizeInBytes":793,"url":794},{"id":883,"documentId":884,"title":885,"slug":872,"excerpt":886,"publishedAt":882,"readingTime":4,"featured":47,"publishedDate":881,"coverImage":1282,"category":1288,"tags":1289,"author":1290},{"id":888,"documentId":889,"url":890,"alternativeText":891,"width":296,"height":732,"formats":1283},{"thumbnail":1284,"large":1285,"medium":1286,"small":1287},{"name":894,"hash":895,"ext":302,"mime":303,"path":10,"width":304,"height":737,"size":896,"sizeInBytes":897,"url":898},{"name":900,"hash":901,"ext":302,"mime":303,"path":10,"width":312,"height":744,"size":902,"sizeInBytes":903,"url":904},{"name":906,"hash":907,"ext":302,"mime":303,"path":10,"width":320,"height":751,"size":908,"sizeInBytes":909,"url":910},{"name":912,"hash":913,"ext":302,"mime":303,"path":10,"width":328,"height":758,"size":914,"sizeInBytes":915,"url":916},{"id":25,"documentId":213,"name":214,"slug":215},[],{"id":769,"documentId":770,"name":771,"slug":772,"avatar":1291},{"id":25,"documentId":777,"url":778,"alternativeText":10,"formats":1292},{"thumbnail":1293,"small":1294},{"name":781,"hash":782,"ext":783,"mime":784,"path":10,"width":785,"height":785,"size":786,"sizeInBytes":787,"url":788},{"name":790,"hash":791,"ext":783,"mime":784,"path":10,"width":328,"height":328,"size":792,"sizeInBytes":793,"url":794},{"pagination":1296},{"page":220,"pageSize":24,"pageCount":1297,"total":1298},13,76]