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beta.",[238],{"id":4,"documentId":233,"locale":221,"slug":235},{"id":240,"documentId":241,"title":242,"slug":243,"excerpt":244,"content":245,"publishedDate":759,"readingTime":229,"featured":47,"aiDisclosure":21,"createdAt":760,"updatedAt":761,"publishedAt":762,"locale":14,"coverImage":763,"category":797,"tags":798,"localizations":799,"author":803,"seo":823},1183,"yxbtpst5clcpajdk4alw3epw","“Data in the EU”: what data residency really means","data-residency-eu","A data center in Frankfurt doesn't mean all data stays in the EU. Storage, AI model, support access, CLOUD Act: questions to ask providers.",[246,252,256,262,267,314,318,370,374,380,396,400,406,410,430,434,515,530,572,576,582,605,615,619,627,651,693,697,715,719,723,727,731,735,739,743,747,751,755],{"type":247,"children":248},"paragraph",[249],{"type":250,"text":251,"bold":21},"text","“Our data is in the EU” is one sentence. Where it is processed, backed up and accessed are four questions.",{"type":247,"children":253},[254],{"type":250,"text":255},"“Our data is in Frankfurt.” You find this sentence on many software providers' websites – and it is often true. But it answers only one of several questions. Where is data processed? Where does the AI model run? Where are backups and logs? Who has access, and from where? And where is the provider headquartered?",{"type":247,"children":257},[258,260],{"type":250,"text":259},"Especially with AI services in IT support, the answers often diverge. Here is what is behind the term data residency and which questions you should ask providers. ",{"type":250,"text":261,"italic":21},"Note: general guidance, not legal advice.",{"type":263,"level":25,"children":264},"heading",[265],{"type":250,"text":266},"Data residency has several layers",{"type":268,"format":269,"children":270},"list","unordered",[271,278,284,290,296,302,308],{"type":272,"children":273},"list-item",[274,276],{"type":250,"text":275,"bold":21},"Layer: Storage",{"type":250,"text":277}," – Question: Where is the data kept permanently?; Typical pitfall: EU storage, but …",{"type":272,"children":279},[280,282],{"type":250,"text":281,"bold":21},"Layer: Processing",{"type":250,"text":283}," – Question: Where is it processed?; Typical pitfall: … requests go to servers outside the EU",{"type":272,"children":285},[286,288],{"type":250,"text":287,"bold":21},"Layer: Backups",{"type":250,"text":289}," – Question: Where are the backups?; Typical pitfall: Backup region differs from primary region",{"type":272,"children":291},[292,294],{"type":250,"text":293,"bold":21},"Layer: Logs and telemetry",{"type":250,"text":295}," – Question: Where do logs, error reports and usage data end up?; Typical pitfall: central logging outside the EU",{"type":272,"children":297},[298,300],{"type":250,"text":299,"bold":21},"Layer: Support access",{"type":250,"text":301}," – Question: Who accesses data from where?; Typical pitfall: Support team in a third country with full access",{"type":272,"children":303},[304,306],{"type":250,"text":305,"bold":21},"Layer: Subprocessors",{"type":250,"text":307}," – Question: Which other services are involved?; Typical pitfall: Email delivery, analytics, translation in third countries",{"type":272,"children":309},[310,312],{"type":250,"text":311,"bold":21},"Layer: Legal jurisdiction",{"type":250,"text":313}," – Question: Where is the provider headquartered?; Typical pitfall: EU data center, but a US parent company",{"type":247,"children":315},[316],{"type":250,"text":317},"Only when all layers are answered do you know where the data really is.",{"type":319,"image":320,"children":367},"image",{"id":321,"documentId":322,"name":323,"alternativeText":324,"caption":10,"width":325,"height":326,"formats":327,"hash":362,"ext":331,"mime":332,"size":363,"url":364,"previewUrl":10,"provider":365,"createdAt":366,"updatedAt":366},738,"zgl2hnctin16mowvj1b426ih","datenresidenz-eu-was-heisst-das-glance-en.webp","“Data in the EU”: what data residency really means – at a glance",1200,1074,{"thumbnail":328,"medium":338,"large":346,"small":354},{"name":329,"hash":330,"ext":331,"mime":332,"path":10,"width":333,"height":334,"size":335,"sizeInBytes":336,"url":337},"thumbnail_datenresidenz-eu-was-heisst-das-glance-en.webp","thumbnail_datenresidenz_eu_was_heisst_das_glance_en_37df7e5d9b",".webp","image\u002Fwebp",174,156,2.44,2444,"\u002Fuploads\u002Fthumbnail_datenresidenz_eu_was_heisst_das_glance_en_37df7e5d9b.webp",{"name":339,"hash":340,"ext":331,"mime":332,"path":10,"width":341,"height":342,"size":343,"sizeInBytes":344,"url":345},"medium_datenresidenz-eu-was-heisst-das-glance-en.webp","medium_datenresidenz_eu_was_heisst_das_glance_en_37df7e5d9b",750,671,25.04,25044,"\u002Fuploads\u002Fmedium_datenresidenz_eu_was_heisst_das_glance_en_37df7e5d9b.webp",{"name":347,"hash":348,"ext":331,"mime":332,"path":10,"width":349,"height":350,"size":351,"sizeInBytes":352,"url":353},"large_datenresidenz-eu-was-heisst-das-glance-en.webp","large_datenresidenz_eu_was_heisst_das_glance_en_37df7e5d9b",1000,895,37.33,37332,"\u002Fuploads\u002Flarge_datenresidenz_eu_was_heisst_das_glance_en_37df7e5d9b.webp",{"name":355,"hash":356,"ext":331,"mime":332,"path":10,"width":357,"height":358,"size":359,"sizeInBytes":360,"url":361},"small_datenresidenz-eu-was-heisst-das-glance-en.webp","small_datenresidenz_eu_was_heisst_das_glance_en_37df7e5d9b",500,448,14.16,14164,"\u002Fuploads\u002Fsmall_datenresidenz_eu_was_heisst_das_glance_en_37df7e5d9b.webp","datenresidenz_eu_was_heisst_das_glance_en_37df7e5d9b",48.97,"\u002Fuploads\u002Fdatenresidenz_eu_was_heisst_das_glance_en_37df7e5d9b.webp","local","2026-10-11T06:40:50.739Z",[368],{"type":250,"text":369},"",{"type":263,"level":25,"children":371},[372],{"type":250,"text":373},"Why does the provider's headquarters matter?",{"type":247,"children":375},[376,378],{"type":250,"text":377,"bold":21},"Because of laws such as the US CLOUD Act.",{"type":250,"text":379}," Under this 2018 law, US authorities can, under certain conditions, request data from US companies – even if that data is in a data center in the EU. Whether and how often that happens in practice is disputed; for some industries and types of data, even the possibility is an exclusion criterion.",{"type":247,"children":381},[382,384,386,388,390,392,394],{"type":250,"text":383},"That does not mean US providers with an EU data center are not permitted. With a ",{"type":250,"text":385,"bold":21},"data processing agreement",{"type":250,"text":387},", safeguarded transfers – for example via the ",{"type":250,"text":389,"bold":21},"EU-US Data Privacy Framework",{"type":250,"text":391}," or standard contractual clauses – and technical protective measures, their use is common. It is a ",{"type":250,"text":393,"bold":21},"risk assessment",{"type":250,"text":395}," that many companies make differently depending on the type of data.",{"type":263,"level":25,"children":397},[398],{"type":250,"text":399},"Special case AI: where does the model run?",{"type":247,"children":401},[402,404],{"type":250,"text":403,"bold":21},"With AI services, the most important question is often not “Where is it stored?” but “Where do the requests go?”.",{"type":250,"text":405}," A chat history in IT support contains names, devices, error messages, sometimes screenshots. If every message is sent to a language model outside the EU, that data leaves the EU – even if the history is afterwards stored in Frankfurt.",{"type":247,"children":407},[408],{"type":250,"text":409},"Also ask:",{"type":268,"format":269,"children":411},[412,418,424],{"type":272,"children":413},[414,416],{"type":250,"text":415,"bold":21},"Is input used for training?",{"type":250,"text":417}," In a business setting, that should be ruled out.",{"type":272,"children":419},[420,422],{"type":250,"text":421,"bold":21},"How long does the model provider store requests",{"type":250,"text":423}," (for example for abuse detection)?",{"type":272,"children":425},[426,428],{"type":250,"text":427,"bold":21},"Is data redacted beforehand?",{"type":250,"text":429}," Passwords and tokens should never reach the model in the first place.",{"type":263,"level":25,"children":431},[432],{"type":250,"text":433},"The question list for providers",{"type":268,"format":435,"children":436},"ordered",[437,445,453,461,469,477,485,492,500,508],{"type":272,"children":438},[439,441,443],{"type":250,"text":440},"Where is data ",{"type":250,"text":442,"bold":21},"stored",{"type":250,"text":444}," – region, data center?",{"type":272,"children":446},[447,449,451],{"type":250,"text":448},"Where is it ",{"type":250,"text":450,"bold":21},"processed",{"type":250,"text":452}," – even temporarily?",{"type":272,"children":454},[455,457,459],{"type":250,"text":456},"Where does the ",{"type":250,"text":458,"bold":21},"AI model",{"type":250,"text":460}," run, and who operates it?",{"type":272,"children":462},[463,465,467],{"type":250,"text":464},"Where are ",{"type":250,"text":466,"bold":21},"backups, logs, telemetry",{"type":250,"text":468},"?",{"type":272,"children":470},[471,473,475],{"type":250,"text":472},"Who has ",{"type":250,"text":474,"bold":21},"support access",{"type":250,"text":476}," – from where, with what permissions, is it logged?",{"type":272,"children":478},[479,481,483],{"type":250,"text":480},"Which ",{"type":250,"text":482,"bold":21},"subprocessors",{"type":250,"text":484}," are there, in which countries?",{"type":272,"children":486},[487,489,491],{"type":250,"text":488},"Is data used ",{"type":250,"text":490,"bold":21},"for training",{"type":250,"text":468},{"type":272,"children":493},[494,496,498],{"type":250,"text":495},"Where is the provider ",{"type":250,"text":497,"bold":21},"headquartered",{"type":250,"text":499},", is there a parent company outside the EU?",{"type":272,"children":501},[502,504,506],{"type":250,"text":503},"How are ",{"type":250,"text":505,"bold":21},"transfers",{"type":250,"text":507}," to third countries safeguarded?",{"type":272,"children":509},[510,512,514],{"type":250,"text":511},"What happens to the data ",{"type":250,"text":513,"bold":21},"at the end of the contract",{"type":250,"text":468},{"type":247,"children":516},[517,519,520,522,528],{"type":250,"text":518},"The answers belong in the ",{"type":250,"text":385,"bold":21},{"type":250,"text":521}," and the list of subprocessors – not just on the website. More on the agreement: ",{"type":523,"url":524,"children":525},"link","\u002Fen\u002Fblog\u002Fgdpr-ai-support",[526],{"type":250,"text":527},"GDPR for AI support",{"type":250,"text":529},".",{"type":319,"image":531,"children":570},{"id":532,"documentId":533,"name":534,"alternativeText":535,"caption":10,"width":325,"height":536,"formats":537,"hash":566,"ext":331,"mime":332,"size":567,"url":568,"previewUrl":10,"provider":365,"createdAt":569,"updatedAt":569},741,"ub19orpj5f64gfv4n0z8xv60","datenresidenz-eu-was-heisst-das-steps-en.webp","“Data in the EU”: what data residency really means – step by step",810,{"thumbnail":538,"large":545,"small":552,"medium":559},{"name":539,"hash":540,"ext":331,"mime":332,"path":10,"width":541,"height":334,"size":542,"sizeInBytes":543,"url":544},"thumbnail_datenresidenz-eu-was-heisst-das-steps-en.webp","thumbnail_datenresidenz_eu_was_heisst_das_steps_en_f33bcf6564",231,2.9,2904,"\u002Fuploads\u002Fthumbnail_datenresidenz_eu_was_heisst_das_steps_en_f33bcf6564.webp",{"name":546,"hash":547,"ext":331,"mime":332,"path":10,"width":349,"height":548,"size":549,"sizeInBytes":550,"url":551},"large_datenresidenz-eu-was-heisst-das-steps-en.webp","large_datenresidenz_eu_was_heisst_das_steps_en_f33bcf6564",675,24.64,24640,"\u002Fuploads\u002Flarge_datenresidenz_eu_was_heisst_das_steps_en_f33bcf6564.webp",{"name":553,"hash":554,"ext":331,"mime":332,"path":10,"width":357,"height":555,"size":556,"sizeInBytes":557,"url":558},"small_datenresidenz-eu-was-heisst-das-steps-en.webp","small_datenresidenz_eu_was_heisst_das_steps_en_f33bcf6564",338,9.81,9814,"\u002Fuploads\u002Fsmall_datenresidenz_eu_was_heisst_das_steps_en_f33bcf6564.webp",{"name":560,"hash":561,"ext":331,"mime":332,"path":10,"width":341,"height":562,"size":563,"sizeInBytes":564,"url":565},"medium_datenresidenz-eu-was-heisst-das-steps-en.webp","medium_datenresidenz_eu_was_heisst_das_steps_en_f33bcf6564",506,16.91,16910,"\u002Fuploads\u002Fmedium_datenresidenz_eu_was_heisst_das_steps_en_f33bcf6564.webp","datenresidenz_eu_was_heisst_das_steps_en_f33bcf6564",32.78,"\u002Fuploads\u002Fdatenresidenz_eu_was_heisst_das_steps_en_f33bcf6564.webp","2026-10-11T06:40:51.162Z",[571],{"type":250,"text":369},{"type":263,"level":25,"children":573},[574],{"type":250,"text":575},"What does this mean for MSPs?",{"type":247,"children":577},[578,580],{"type":250,"text":579,"bold":21},"MSPs use many tools at the same time",{"type":250,"text":581}," – RMM, PSA, remote support, documentation, backup, AI. 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See also ",{"type":523,"url":610,"children":611},"\u002Fen\u002Fblog\u002Fnis2-msp-supply-chain",[612],{"type":250,"text":613},"NIS2 for MSPs",{"type":250,"text":529},{"type":263,"level":25,"children":616},[617],{"type":250,"text":618},"Data residency is not an end in itself",{"type":247,"children":620},[621,623,625],{"type":250,"text":622},"For some data, EU data storage is mandatory or a customer requirement, for other data it is a trade-off. 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