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The AI assistant for technicians has been included in all plans since mid- 2026; AI features that handle end-user requests are billed by usage. There are separate plans with different prices for internal IT departments.",{"type":264,"level":25,"children":378},[379],{"type":251,"text":380},"Why do so many people look for an Atera alternative?",{"type":248,"children":382},[383,385],{"type":251,"text":384,"bold":21},"Usually not because Atera is bad, but because an RMM solves a different problem.",{"type":251,"text":386}," Typical reasons:",{"type":345,"format":346,"children":388},[389,395,401,407,413],{"type":349,"children":390},[391,393],{"type":251,"text":392,"bold":21},"The bottleneck is first level, not device management.",{"type":251,"text":394}," \"Outlook is slow\", \"the printer won't print\", \"my internet connection is lagging\": these requests still land with the technician, who then looks at it via remote access.",{"type":349,"children":396},[397,399],{"type":251,"text":398,"bold":21},"End users shouldn't work with the RMM.",{"type":251,"text":400}," An RMM is a tool for technicians. The user needs someone to talk to, not an agent in the background.",{"type":349,"children":402},[403,405],{"type":251,"text":404,"bold":21},"German-speaking end users.",{"type":251,"text":406}," The interface and AI dialogs should work in German, not just the technician interface.",{"type":349,"children":408},[409,411],{"type":251,"text":410,"bold":21},"Data region.",{"type":251,"text":412}," Atera runs its platform on Microsoft Azure and specifies the nearest data center for it. If you need guaranteed data storage in Germany and a European AI model, you keep looking.",{"type":349,"children":414},[415,417],{"type":251,"text":416,"bold":21},"Cost per technician.",{"type":251,"text":418}," With few technicians and many customers this is inexpensive. If the team grows because first level eats up too much time, costs rise with it.",{"type":283,"image":420,"children":460},{"id":421,"documentId":422,"name":423,"alternativeText":424,"caption":10,"width":289,"height":425,"formats":426,"hash":456,"ext":295,"mime":296,"size":457,"url":458,"previewUrl":10,"provider":329,"createdAt":459,"updatedAt":459},135,"z7f8dxjm9n10tge1znfk8a6w","atera-alternative-checklist-en.webp","Atera Alternative or Complement – what this article covers",754,{"thumbnail":427,"large":435,"medium":442,"small":449},{"name":428,"hash":429,"ext":295,"mime":296,"path":10,"width":430,"height":431,"size":432,"sizeInBytes":433,"url":434},"thumbnail_atera-alternative-checklist-en.webp","thumbnail_atera_alternative_checklist_en_d0a38febe5",245,154,2.69,2694,"\u002Fuploads\u002Fthumbnail_atera_alternative_checklist_en_d0a38febe5.webp",{"name":436,"hash":437,"ext":295,"mime":296,"path":10,"width":305,"height":438,"size":439,"sizeInBytes":440,"url":441},"large_atera-alternative-checklist-en.webp","large_atera_alternative_checklist_en_d0a38febe5",628,19.36,19360,"\u002Fuploads\u002Flarge_atera_alternative_checklist_en_d0a38febe5.webp",{"name":443,"hash":444,"ext":295,"mime":296,"path":10,"width":321,"height":445,"size":446,"sizeInBytes":447,"url":448},"medium_atera-alternative-checklist-en.webp","medium_atera_alternative_checklist_en_d0a38febe5",471,13.48,13484,"\u002Fuploads\u002Fmedium_atera_alternative_checklist_en_d0a38febe5.webp",{"name":450,"hash":451,"ext":295,"mime":296,"path":10,"width":313,"height":452,"size":453,"sizeInBytes":454,"url":455},"small_atera-alternative-checklist-en.webp","small_atera_alternative_checklist_en_d0a38febe5",314,7.43,7432,"\u002Fuploads\u002Fsmall_atera_alternative_checklist_en_d0a38febe5.webp","atera_alternative_checklist_en_d0a38febe5",26.11,"\u002Fuploads\u002Fatera_alternative_checklist_en_d0a38febe5.webp","2026-10-11T06:37:35.161Z",[461],{"type":251,"text":333},{"type":283,"image":463,"children":502},{"id":464,"documentId":465,"name":466,"alternativeText":467,"caption":10,"width":289,"height":468,"formats":469,"hash":498,"ext":295,"mime":296,"size":499,"url":500,"previewUrl":10,"provider":329,"createdAt":501,"updatedAt":501},4751,"k74m1comw7cjgwcxrvd4rbh2","atera-alternative-mockup-en.webp","Example view in SuperSupport – Atera Alternative or Complement",787,{"thumbnail":470,"large":477,"medium":484,"small":491},{"name":471,"hash":472,"ext":295,"mime":296,"path":10,"width":473,"height":298,"size":474,"sizeInBytes":475,"url":476},"thumbnail_atera-alternative-mockup-en.webp","thumbnail_atera_alternative_mockup_en_42808031a6",238,3.51,3506,"\u002Fuploads\u002Fthumbnail_atera_alternative_mockup_en_42808031a6.webp",{"name":478,"hash":479,"ext":295,"mime":296,"path":10,"width":305,"height":480,"size":481,"sizeInBytes":482,"url":483},"large_atera-alternative-mockup-en.webp","large_atera_alternative_mockup_en_42808031a6",656,29.06,29056,"\u002Fuploads\u002Flarge_atera_alternative_mockup_en_42808031a6.webp",{"name":485,"hash":486,"ext":295,"mime":296,"path":10,"width":321,"height":487,"size":488,"sizeInBytes":489,"url":490},"medium_atera-alternative-mockup-en.webp","medium_atera_alternative_mockup_en_42808031a6",492,20.04,20038,"\u002Fuploads\u002Fmedium_atera_alternative_mockup_en_42808031a6.webp",{"name":492,"hash":493,"ext":295,"mime":296,"path":10,"width":313,"height":494,"size":495,"sizeInBytes":496,"url":497},"small_atera-alternative-mockup-en.webp","small_atera_alternative_mockup_en_42808031a6",328,11.35,11350,"\u002Fuploads\u002Fsmall_atera_alternative_mockup_en_42808031a6.webp","atera_alternative_mockup_en_42808031a6",40.01,"\u002Fuploads\u002Fatera_alternative_mockup_en_42808031a6.webp","2026-10-11T06:56:07.786Z",[503],{"type":251,"text":333},{"type":264,"level":25,"children":505},[506],{"type":251,"text":507},"Atera and SuperSupport compared",{"type":345,"format":346,"children":509},[510,516,522,528,534,540,546,552,558,564,570],{"type":349,"children":511},[512,514],{"type":251,"text":513,"bold":21},"Category",{"type":251,"text":515}," – Atera: RMM + PSA for technicians; SuperSupport: AI support for end users",{"type":349,"children":517},[518,520],{"type":251,"text":519,"bold":21},"Who works with it",{"type":251,"text":521}," – Atera: IT technicians; SuperSupport: End users in chat, IT approves",{"type":349,"children":523},[524,526],{"type":251,"text":525,"bold":21},"Billing",{"type":251,"text":527}," – Atera: per technician, unlimited devices; SuperSupport: per seat",{"type":349,"children":529},[530,532],{"type":251,"text":531,"bold":21},"Device monitoring, alerts, patching",{"type":251,"text":533}," – Atera: yes, core feature; SuperSupport: no",{"type":349,"children":535},[536,538],{"type":251,"text":537,"bold":21},"Remote access for technicians",{"type":251,"text":539}," – Atera: yes; SuperSupport: no",{"type":349,"children":541},[542,544],{"type":251,"text":543,"bold":21},"First-level dialog with end user",{"type":251,"text":545}," – Atera: AI features, usage-based; SuperSupport: core feature",{"type":349,"children":547},[548,550],{"type":251,"text":549,"bold":21},"Diagnosis and fix on the device",{"type":251,"text":551}," – Atera: via scripts by technicians; SuperSupport: by the agent in conversation, anything sensitive after approval",{"type":349,"children":553},[554,556],{"type":251,"text":555,"bold":21},"Platforms",{"type":251,"text":557}," – Atera: Windows; Mac\u002FLinux from Growth; SuperSupport: Windows and macOS",{"type":349,"children":559},[560,562],{"type":251,"text":561,"bold":21},"Multi-tenant for MSPs",{"type":251,"text":563}," – Atera: yes; SuperSupport: yes",{"type":349,"children":565},[566,568],{"type":251,"text":567,"bold":21},"Certifications",{"type":251,"text":569}," – Atera: ISO 27001\u002F27017\u002F27018\u002F42001, SOC 2 Type II; SuperSupport: GDPR contract documents",{"type":349,"children":571},[572,574],{"type":251,"text":573,"bold":21},"End-user language",{"type":251,"text":575}," – Atera: mostly English; SuperSupport: German and English",{"type":264,"level":25,"children":577},[578],{"type":251,"text":579},"Where is the biggest difference in daily work?",{"type":248,"children":581},[582],{"type":251,"text":583,"bold":21},"Atera helps the technician solve a problem faster. SuperSupport makes sure that many problems never land with the technician in the first place.",{"type":248,"children":585},[586,588,594],{"type":251,"text":587},"Example: A user reports that no printers are visible anymore. In day-to-day RMM work, a technician opens a ticket, connects via remote access, finds the disabled print spooler, and starts it. With SuperSupport, the user writes the problem in the chat, the agent checks the service, submits the activation for approval, starts it, and prints a test page. The technician only sees the log. 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