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Right-click › ",{"type":250,"text":497,"bold":21},"End Process",{"type":250,"text":499},", but only if it is clear what it does.",{"type":247,"children":501},[502,504,506],{"type":250,"text":503},"If it is an ",{"type":250,"text":505,"bold":21},"antivirus scanner",{"type":250,"text":507},", wait briefly and start again. If this happens regularly, IT can check whether an exception for the program folder makes sense.",{"type":269,"level":25,"children":509},[510],{"type":250,"text":511},"Step 3: Restart",{"type":247,"children":513},[514,516,518,520,522,524],{"type":250,"text":515,"bold":21},"A restart resolves almost every file lock.",{"type":250,"text":517}," It ends all processes, completes half-finished updates, and releases all files. Important: ",{"type":250,"text":519,"bold":21},"Restart",{"type":250,"text":521},", not ",{"type":250,"text":523,"bold":21},"Shut down",{"type":250,"text":525},". With Windows Fast Startup, a PC that was shut down doesn't really start fresh.",{"type":269,"level":25,"children":527},[528],{"type":250,"text":529},"Step 4: Which version is installed?",{"type":247,"children":531},[532,534,535,537,538,540],{"type":250,"text":533,"bold":21},"Settings",{"type":250,"text":465},{"type":250,"text":536,"bold":21},"Apps",{"type":250,"text":465},{"type":250,"text":539,"bold":21},"Installed apps",{"type":250,"text":541}," › search for the name of the app.",{"type":280,"format":281,"children":543},[544,560,564],{"type":284,"children":545},[546,548,550,552,554,556,558],{"type":250,"text":547},"If the same name appears ",{"type":250,"text":549,"bold":21},"twice",{"type":250,"text":551},", there is a ",{"type":250,"text":553,"bold":21},"Store version",{"type":250,"text":555}," and a ",{"type":250,"text":557,"bold":21},"desktop version",{"type":250,"text":559},".",{"type":284,"children":561},[562],{"type":250,"text":563},"The Store version is in a protected system folder and is updated through the Microsoft Store.",{"type":284,"children":565},[566,568,570,572,574],{"type":250,"text":567},"The desktop version is usually under ",{"type":250,"text":569,"code":21},"%LOCALAPPDATA%\\Programs\\…",{"type":250,"text":571}," or ",{"type":250,"text":573,"code":21},"C:\\Programme\\…",{"type":250,"text":575}," and updates itself.",{"type":247,"children":577},[578,580,582],{"type":250,"text":579},"If you have both, you should decide on ",{"type":250,"text":581,"bold":21},"one",{"type":250,"text":583}," and uninstall the other. 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