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As with passwords (see ",{"type":262,"url":263,"children":264},"link","\u002Fen\u002Fblog\u002Fai-password-reset-active-directory",[265],{"type":251,"text":266},"Why SuperSupport does not reset passwords",{"type":251,"text":268},"), there are good reasons.",{"type":270,"level":25,"children":271},"heading",[272],{"type":251,"text":273},"What first level is, and what it is not",{"type":248,"children":275},[276,278],{"type":251,"text":277,"bold":21},"First-level support solves problems an employee has with their device and their programs.",{"type":251,"text":279}," The printer does not print, Outlook hangs, OneDrive does not sync, the Teams camera does not work. 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They belong with IT or the MSP and with tools built for it.",{"type":291,"image":292,"children":339},"image",{"id":293,"documentId":294,"name":295,"alternativeText":296,"caption":10,"width":297,"height":298,"formats":299,"hash":334,"ext":303,"mime":304,"size":335,"url":336,"previewUrl":10,"provider":337,"createdAt":338,"updatedAt":338},4275,"ketom2ab83ybjogb3uwnpmhx","warum-keine-benutzerverwaltung-per-ki-checklist-en.webp","Why SuperSupport Does Not Manage Users and Licenses – what this article covers",1200,754,{"thumbnail":300,"large":310,"medium":318,"small":326},{"name":301,"hash":302,"ext":303,"mime":304,"path":10,"width":305,"height":306,"size":307,"sizeInBytes":308,"url":309},"thumbnail_warum-keine-benutzerverwaltung-per-ki-checklist-en.webp","thumbnail_warum_keine_benutzerverwaltung_per_ki_checklist_en_387056988f",".webp","image\u002Fwebp",245,154,2.64,2640,"\u002Fuploads\u002Fthumbnail_warum_keine_benutzerverwaltung_per_ki_checklist_en_387056988f.webp",{"name":311,"hash":312,"ext":303,"mime":304,"path":10,"width":313,"height":314,"size":315,"sizeInBytes":316,"url":317},"large_warum-keine-benutzerverwaltung-per-ki-checklist-en.webp","large_warum_keine_benutzerverwaltung_per_ki_checklist_en_387056988f",1000,628,18.96,18960,"\u002Fuploads\u002Flarge_warum_keine_benutzerverwaltung_per_ki_checklist_en_387056988f.webp",{"name":319,"hash":320,"ext":303,"mime":304,"path":10,"width":321,"height":322,"size":323,"sizeInBytes":324,"url":325},"medium_warum-keine-benutzerverwaltung-per-ki-checklist-en.webp","medium_warum_keine_benutzerverwaltung_per_ki_checklist_en_387056988f",750,471,13.39,13392,"\u002Fuploads\u002Fmedium_warum_keine_benutzerverwaltung_per_ki_checklist_en_387056988f.webp",{"name":327,"hash":328,"ext":303,"mime":304,"path":10,"width":329,"height":330,"size":331,"sizeInBytes":332,"url":333},"small_warum-keine-benutzerverwaltung-per-ki-checklist-en.webp","small_warum_keine_benutzerverwaltung_per_ki_checklist_en_387056988f",500,314,7.37,7372,"\u002Fuploads\u002Fsmall_warum_keine_benutzerverwaltung_per_ki_checklist_en_387056988f.webp","warum_keine_benutzerverwaltung_per_ki_checklist_en_387056988f",25.22,"\u002Fuploads\u002Fwarum_keine_benutzerverwaltung_per_ki_checklist_en_387056988f.webp","local","2026-10-11T06:52:36.283Z",[340],{"type":251,"text":341},"",{"type":270,"level":25,"children":343},[344],{"type":251,"text":345},"Reason 1: Licenses cost money",{"type":248,"children":347},[348,350,352,357,359,364],{"type":251,"text":349,"bold":21},"Every assigned license shows up on the next invoice.",{"type":251,"text":351}," A bot that hands out Business Premium, E5 or add-on licenses on request moves budget decisions into a chat window. 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See ",{"type":262,"url":387,"children":388},"\u002Fen\u002Fblog\u002Fautomate-onboarding-offboarding",[389],{"type":251,"text":390},"Automating onboarding and offboarding",{"type":251,"text":358},{"type":262,"url":393,"children":394},"\u002Fen\u002Fblog\u002Fnis2-msp-supply-chain",[395],{"type":251,"text":396},"NIS2 for MSPs",{"type":251,"text":365},{"type":270,"level":25,"children":399},[400],{"type":251,"text":401},"Reason 4: Fewer permissions for the support tool",{"type":248,"children":403},[404,406],{"type":251,"text":405,"bold":21},"A system that can create users and assign licenses needs far-reaching administrator rights",{"type":251,"text":407}," in the tenant. For an MSP with many customers, that would mean one more privileged account in every customer tenant. SuperSupport does not need these rights to handle first level, so it does not get them.",{"type":291,"image":409,"children":448},{"id":410,"documentId":411,"name":412,"alternativeText":413,"caption":10,"width":297,"height":414,"formats":415,"hash":444,"ext":303,"mime":304,"size":445,"url":446,"previewUrl":10,"provider":337,"createdAt":447,"updatedAt":447},4278,"jppv9xkr7fv21om53qrsb3dz","warum-keine-benutzerverwaltung-per-ki-mockup-en.webp","Example view in SuperSupport – Why SuperSupport Does Not Manage Users and Licenses",631,{"thumbnail":416,"large":423,"small":430,"medium":437},{"name":417,"hash":418,"ext":303,"mime":304,"path":10,"width":305,"height":419,"size":420,"sizeInBytes":421,"url":422},"thumbnail_warum-keine-benutzerverwaltung-per-ki-mockup-en.webp","thumbnail_warum_keine_benutzerverwaltung_per_ki_mockup_en_ff4e8d50af",129,3.09,3090,"\u002Fuploads\u002Fthumbnail_warum_keine_benutzerverwaltung_per_ki_mockup_en_ff4e8d50af.webp",{"name":424,"hash":425,"ext":303,"mime":304,"path":10,"width":313,"height":426,"size":427,"sizeInBytes":428,"url":429},"large_warum-keine-benutzerverwaltung-per-ki-mockup-en.webp","large_warum_keine_benutzerverwaltung_per_ki_mockup_en_ff4e8d50af",526,24.84,24842,"\u002Fuploads\u002Flarge_warum_keine_benutzerverwaltung_per_ki_mockup_en_ff4e8d50af.webp",{"name":431,"hash":432,"ext":303,"mime":304,"path":10,"width":329,"height":433,"size":434,"sizeInBytes":435,"url":436},"small_warum-keine-benutzerverwaltung-per-ki-mockup-en.webp","small_warum_keine_benutzerverwaltung_per_ki_mockup_en_ff4e8d50af",263,9.36,9364,"\u002Fuploads\u002Fsmall_warum_keine_benutzerverwaltung_per_ki_mockup_en_ff4e8d50af.webp",{"name":438,"hash":439,"ext":303,"mime":304,"path":10,"width":321,"height":440,"size":441,"sizeInBytes":442,"url":443},"medium_warum-keine-benutzerverwaltung-per-ki-mockup-en.webp","medium_warum_keine_benutzerverwaltung_per_ki_mockup_en_ff4e8d50af",394,17.34,17336,"\u002Fuploads\u002Fmedium_warum_keine_benutzerverwaltung_per_ki_mockup_en_ff4e8d50af.webp","warum_keine_benutzerverwaltung_per_ki_mockup_en_ff4e8d50af",32.95,"\u002Fuploads\u002Fwarum_keine_benutzerverwaltung_per_ki_mockup_en_ff4e8d50af.webp","2026-10-11T06:52:36.794Z",[449],{"type":251,"text":341},{"type":270,"level":25,"children":451},[452],{"type":251,"text":453},"What SuperSupport does instead",{"type":455,"format":456,"children":457},"list","unordered",[458,465,476,482,493],{"type":459,"children":460},"list-item",[461,463],{"type":251,"text":462,"bold":21},"Task: New employee",{"type":251,"text":464}," – Who: IT \u002F MSP; What the agent contributes: collects all details in the chat (start, role, programs, mailboxes, device) and hands over a complete case",{"type":459,"children":466},[467,469,471],{"type":251,"text":468,"bold":21},"Task: First working day",{"type":251,"text":470}," – Who: Agent; What the agent contributes: answers questions on the device (printer, OneDrive, Teams, VPN); see ",{"type":262,"url":472,"children":473},"\u002Fen\u002Fblog\u002Fnew-employee-it-checklist",[474],{"type":251,"text":475},"IT checklist for new employees",{"type":459,"children":477},[478,480],{"type":251,"text":479,"bold":21},"Task: Additional license\u002Fsoftware",{"type":251,"text":481}," – Who: IT \u002F management; What the agent contributes: records the request with a justification instead of fulfilling it itself",{"type":459,"children":483},[484,486,488],{"type":251,"text":485,"bold":21},"Task: Employee leaves",{"type":251,"text":487}," – Who: IT \u002F MSP; What the agent contributes: records cutoff date, forwarding, successor, files; see ",{"type":262,"url":489,"children":490},"\u002Fen\u002Fblog\u002Fformer-employee-mailbox",[491],{"type":251,"text":492},"Mailbox of a departed employee",{"type":459,"children":494},[495,497],{"type":251,"text":496,"bold":21},"Task: “Office says no license”",{"type":251,"text":498}," – Who: Agent + IT; What the agent contributes: checks the account and Office status on the device, hands over if a license is really missing",{"type":248,"children":500},[501],{"type":251,"text":502},"That way, IT does not get a “The new person needs something” but a complete order, and the decision stays where it belongs.",{"type":270,"level":25,"children":504},[505],{"type":251,"text":506},"And if you want to automate user management?",{"type":248,"children":508},[509],{"type":251,"text":510},"There are suitable ways to do that, with fixed rules instead of free-form chat requests:",{"type":455,"format":456,"children":512},[513,519,525],{"type":459,"children":514},[515,517],{"type":251,"text":516,"bold":21},"Group-based licensing",{"type":251,"text":518}," in Entra ID: whoever is in the “Sales” group automatically gets the matching license.",{"type":459,"children":520},[521,523],{"type":251,"text":522,"bold":21},"Templates and lifecycle workflows",{"type":251,"text":524}," for joiners and leavers.",{"type":459,"children":526},[527,529,531,536],{"type":251,"text":528,"bold":21},"The MSP's automation",{"type":251,"text":530}," in the RMM or PSA. 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