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See ",{"type":262,"url":313,"children":314},"\u002Fen\u002Fblog\u002Fprinter-offline-windows",[315],{"type":251,"text":316},"Printer offline on Windows",{"type":251,"text":293},{"type":308,"children":319},[320,322,327],{"type":251,"text":321},"Measure processes, memory and CPU load. See ",{"type":262,"url":323,"children":324},"\u002Fen\u002Fblog\u002Flaptop-running-slow",[325],{"type":251,"text":326},"Laptop slow in use",{"type":251,"text":293},{"type":308,"children":329},[330,332,337],{"type":251,"text":331},"Read Event Viewer and update history. See ",{"type":262,"url":333,"children":334},"\u002Fen\u002Fblog\u002Fwindows-blue-screen-fix",[335],{"type":251,"text":336},"Blue screen on Windows",{"type":251,"text":293},{"type":308,"children":339},[340,342,347],{"type":251,"text":341},"Restart a hanging service. See ",{"type":262,"url":343,"children":344},"\u002Fen\u002Fblog\u002Fprint-spooler-wont-restart",[345],{"type":251,"text":346},"Print Spooler will not restart",{"type":251,"text":293},{"type":248,"children":349},[350],{"type":251,"text":351},"Every step is limited in scope, explained in the chat, approved beforehand if it is sensitive, and recorded in the log.",{"type":353,"image":354,"children":401},"image",{"id":355,"documentId":356,"name":357,"alternativeText":358,"caption":10,"width":359,"height":360,"formats":361,"hash":396,"ext":365,"mime":366,"size":397,"url":398,"previewUrl":10,"provider":399,"createdAt":400,"updatedAt":400},4404,"ctwcl9zdlscaa6ouvw0lgohd","warum-keine-bildschirmuebernahme-per-ki-checklist-en.webp","Why SuperSupport Does Not Take Over Your Screen – what this article covers",1200,813,{"thumbnail":362,"large":372,"small":380,"medium":388},{"name":363,"hash":364,"ext":365,"mime":366,"path":10,"width":367,"height":368,"size":369,"sizeInBytes":370,"url":371},"thumbnail_warum-keine-bildschirmuebernahme-per-ki-checklist-en.webp","thumbnail_warum_keine_bildschirmuebernahme_per_ki_checklist_en_d2572c05ee",".webp","image\u002Fwebp",230,156,2.29,2286,"\u002Fuploads\u002Fthumbnail_warum_keine_bildschirmuebernahme_per_ki_checklist_en_d2572c05ee.webp",{"name":373,"hash":374,"ext":365,"mime":366,"path":10,"width":375,"height":376,"size":377,"sizeInBytes":378,"url":379},"large_warum-keine-bildschirmuebernahme-per-ki-checklist-en.webp","large_warum_keine_bildschirmuebernahme_per_ki_checklist_en_d2572c05ee",1000,678,20.13,20128,"\u002Fuploads\u002Flarge_warum_keine_bildschirmuebernahme_per_ki_checklist_en_d2572c05ee.webp",{"name":381,"hash":382,"ext":365,"mime":366,"path":10,"width":383,"height":384,"size":385,"sizeInBytes":386,"url":387},"small_warum-keine-bildschirmuebernahme-per-ki-checklist-en.webp","small_warum_keine_bildschirmuebernahme_per_ki_checklist_en_d2572c05ee",500,339,7.84,7836,"\u002Fuploads\u002Fsmall_warum_keine_bildschirmuebernahme_per_ki_checklist_en_d2572c05ee.webp",{"name":389,"hash":390,"ext":365,"mime":366,"path":10,"width":391,"height":392,"size":393,"sizeInBytes":394,"url":395},"medium_warum-keine-bildschirmuebernahme-per-ki-checklist-en.webp","medium_warum_keine_bildschirmuebernahme_per_ki_checklist_en_d2572c05ee",750,508,13.89,13890,"\u002Fuploads\u002Fmedium_warum_keine_bildschirmuebernahme_per_ki_checklist_en_d2572c05ee.webp","warum_keine_bildschirmuebernahme_per_ki_checklist_en_d2572c05ee",27.01,"\u002Fuploads\u002Fwarum_keine_bildschirmuebernahme_per_ki_checklist_en_d2572c05ee.webp","local","2026-10-11T06:53:02.895Z",[402],{"type":251,"text":403},"",{"type":295,"level":25,"children":405},[406],{"type":251,"text":407},"Reason 1: The screen shows more than support needs",{"type":248,"children":409},[410,412,414,419],{"type":251,"text":411,"bold":21},"Whoever sees the screen sees everything that is open:",{"type":251,"text":413}," emails, customer data, personnel files, online banking. For the question “Why won't the printer print?”, nobody needs this information. Targeted checks read only what belongs to the problem. See ",{"type":262,"url":415,"children":416},"\u002Fen\u002Fblog\u002Fgdpr-ai-support",[417],{"type":251,"text":418},"GDPR in AI support",{"type":251,"text":293},{"type":295,"level":25,"children":421},[422],{"type":251,"text":423},"Reason 2: Clicks are hard to control",{"type":248,"children":425},[426,428],{"type":251,"text":427,"bold":21},"A command “restart Print Spooler” is unambiguous.",{"type":251,"text":429}," A sequence of clicks on buttons is not: a window opens differently, a message appears, a click hits the wrong thing. With an AI that controls the screen, it is hard to predict what it will click next, and hard to approve that beforehand.",{"type":295,"level":25,"children":431},[432],{"type":251,"text":433},"Reason 3: Traceability",{"type":248,"children":435},[436,438,440,445],{"type":251,"text":437,"bold":21},"SuperSupport's log shows which command was run with which result.",{"type":251,"text":439}," With screen control, at best there is a video. For IT, auditors and insurers, a readable log is far more valuable. See ",{"type":262,"url":441,"children":442},"\u002Fen\u002Fblog\u002Fcyber-insurance-requirements",[443],{"type":251,"text":444},"Cyber insurance",{"type":251,"text":293},{"type":295,"level":25,"children":447},[448],{"type":251,"text":449},"Reason 4: Manipulation through the screen",{"type":248,"children":451},[452,454,456,461],{"type":251,"text":453,"bold":21},"What is on the screen can be influenced by an attacker:",{"type":251,"text":455}," a prepared web page, an email with hidden instructions, a fake dialog window. An AI that reads and clicks what it sees is easier to mislead than an agent that works with fixed commands and approvals. See also ",{"type":262,"url":457,"children":458},"\u002Fen\u002Fblog\u002Ffake-microsoft-support-call",[459],{"type":251,"text":460},"Fake Microsoft support",{"type":251,"text":293},{"type":295,"level":25,"children":463},[464],{"type":251,"text":465},"When remote support is still needed",{"type":248,"children":467},[468,470],{"type":251,"text":469,"bold":21},"SuperSupport reduces remote support sessions but does not replace them completely.",{"type":251,"text":471}," A technician on the screen remains useful for:",{"type":304,"format":305,"children":473},[474,478,482],{"type":308,"children":475},[476],{"type":251,"text":477},"complex setups, such as specialist software with many dialogs,",{"type":308,"children":479},[480],{"type":251,"text":481},"programs without an interface that can only be operated through the user interface,",{"type":308,"children":483},[484],{"type":251,"text":485},"training and working together on the device.",{"type":248,"children":487},[488,490,495,496,501,503,508],{"type":251,"text":489},"There are proven tools for that. 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