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What happens there affects everyone. Maintenance, updates, restarts and configuration belong to the IT team or the MSP.",{"type":301,"image":302,"children":349},"image",{"id":303,"documentId":304,"name":305,"alternativeText":306,"caption":10,"width":307,"height":308,"formats":309,"hash":344,"ext":313,"mime":314,"size":345,"url":346,"previewUrl":10,"provider":347,"createdAt":348,"updatedAt":348},4303,"amg66isf7yknix85zrmj4ic4","warum-keine-serverwartung-per-ki-checklist-en.webp","Why SuperSupport Doesn't Restart Servers – what this article covers",1200,754,{"thumbnail":310,"medium":320,"large":328,"small":336},{"name":311,"hash":312,"ext":313,"mime":314,"path":10,"width":315,"height":316,"size":317,"sizeInBytes":318,"url":319},"thumbnail_warum-keine-serverwartung-per-ki-checklist-en.webp","thumbnail_warum_keine_serverwartung_per_ki_checklist_en_e72ffca1aa",".webp","image\u002Fwebp",245,154,2.75,2750,"\u002Fuploads\u002Fthumbnail_warum_keine_serverwartung_per_ki_checklist_en_e72ffca1aa.webp",{"name":321,"hash":322,"ext":313,"mime":314,"path":10,"width":323,"height":324,"size":325,"sizeInBytes":326,"url":327},"medium_warum-keine-serverwartung-per-ki-checklist-en.webp","medium_warum_keine_serverwartung_per_ki_checklist_en_e72ffca1aa",750,471,13.65,13646,"\u002Fuploads\u002Fmedium_warum_keine_serverwartung_per_ki_checklist_en_e72ffca1aa.webp",{"name":329,"hash":330,"ext":313,"mime":314,"path":10,"width":331,"height":332,"size":333,"sizeInBytes":334,"url":335},"large_warum-keine-serverwartung-per-ki-checklist-en.webp","large_warum_keine_serverwartung_per_ki_checklist_en_e72ffca1aa",1000,628,19.85,19848,"\u002Fuploads\u002Flarge_warum_keine_serverwartung_per_ki_checklist_en_e72ffca1aa.webp",{"name":337,"hash":338,"ext":313,"mime":314,"path":10,"width":339,"height":340,"size":341,"sizeInBytes":342,"url":343},"small_warum-keine-serverwartung-per-ki-checklist-en.webp","small_warum_keine_serverwartung_per_ki_checklist_en_e72ffca1aa",500,314,7.56,7564,"\u002Fuploads\u002Fsmall_warum_keine_serverwartung_per_ki_checklist_en_e72ffca1aa.webp","warum_keine_serverwartung_per_ki_checklist_en_e72ffca1aa",26.08,"\u002Fuploads\u002Fwarum_keine_serverwartung_per_ki_checklist_en_e72ffca1aa.webp","local","2026-10-11T06:52:41.844Z",[350],{"type":251,"text":351},"",{"type":284,"level":25,"children":353},[354],{"type":251,"text":355},"Reason 1: A restart affects everyone",{"type":248,"children":357},[358,360],{"type":251,"text":359,"bold":21},"A workstation restart affects one employee. A server restart affects the whole office:",{"type":251,"text":361}," open files, bookings in progress, database transactions. At the wrong time it does more damage than the problem it was meant to solve.",{"type":284,"level":25,"children":363},[364],{"type":251,"text":365},"Reason 2: The cause is often elsewhere",{"type":248,"children":367},[368,370,372,377,379,384],{"type":251,"text":369,"bold":21},"“The server is acting up” is rarely the whole story.",{"type":251,"text":371}," In our cases, it was sometimes an expired license that shut the server down every hour (see ",{"type":262,"url":373,"children":374},"\u002Fen\u002Fblog\u002Fwindows-server-shuts-down-every-hour",[375],{"type":251,"text":376},"Windows Server shuts down every hour",{"type":251,"text":378},"), and sometimes an application that only started after someone logged in (see ",{"type":262,"url":380,"children":381},"\u002Fen\u002Fblog\u002Frun-program-as-service",[382],{"type":251,"text":383},"Run a program as a service",{"type":251,"text":385},"). A reflexive restart would have hidden the symptom for a moment and obscured the cause.",{"type":284,"level":25,"children":387},[388],{"type":251,"text":389},"Reason 3: Servers need maintenance windows and backups",{"type":248,"children":391},[392,394,396,401,403,408],{"type":251,"text":393,"bold":21},"Updates and changes on servers are planned:",{"type":251,"text":395}," with a backup beforehand, a maintenance window and a test afterward. See ",{"type":262,"url":397,"children":398},"\u002Fen\u002Fblog\u002Fpatch-management-small-business",[399],{"type":251,"text":400},"Patch management for small and midsize businesses",{"type":251,"text":402}," and ",{"type":262,"url":404,"children":405},"\u002Fen\u002Fblog\u002Fbackup-strategy-small-business",[406],{"type":251,"text":407},"Backup strategy for small and midsize businesses",{"type":251,"text":409},". A chat is the wrong place for that.",{"type":284,"level":25,"children":411},[412],{"type":251,"text":413},"Reason 4: No server admin rights in the support tool",{"type":248,"children":415},[416,418],{"type":251,"text":417,"bold":21},"A tool that can restart servers needs administrator rights on the servers",{"type":251,"text":419},", often on the domain controller as well. For 1st-level support, SuperSupport doesn't need these rights. Fewer rights means a smaller attack surface.",{"type":301,"image":421,"children":460},{"id":422,"documentId":423,"name":424,"alternativeText":425,"caption":10,"width":307,"height":426,"formats":427,"hash":456,"ext":313,"mime":314,"size":457,"url":458,"previewUrl":10,"provider":347,"createdAt":459,"updatedAt":459},4306,"e5l60kx4oq0793nqjg35yfjw","warum-keine-serverwartung-per-ki-mockup-en.webp","Example view in SuperSupport – Why SuperSupport Doesn't Restart Servers",610,{"thumbnail":428,"large":435,"medium":442,"small":449},{"name":429,"hash":430,"ext":313,"mime":314,"path":10,"width":315,"height":431,"size":432,"sizeInBytes":433,"url":434},"thumbnail_warum-keine-serverwartung-per-ki-mockup-en.webp","thumbnail_warum_keine_serverwartung_per_ki_mockup_en_3a3e9f189c",125,3.34,3342,"\u002Fuploads\u002Fthumbnail_warum_keine_serverwartung_per_ki_mockup_en_3a3e9f189c.webp",{"name":436,"hash":437,"ext":313,"mime":314,"path":10,"width":331,"height":438,"size":439,"sizeInBytes":440,"url":441},"large_warum-keine-serverwartung-per-ki-mockup-en.webp","large_warum_keine_serverwartung_per_ki_mockup_en_3a3e9f189c",508,24.06,24062,"\u002Fuploads\u002Flarge_warum_keine_serverwartung_per_ki_mockup_en_3a3e9f189c.webp",{"name":443,"hash":444,"ext":313,"mime":314,"path":10,"width":323,"height":445,"size":446,"sizeInBytes":447,"url":448},"medium_warum-keine-serverwartung-per-ki-mockup-en.webp","medium_warum_keine_serverwartung_per_ki_mockup_en_3a3e9f189c",381,16.62,16616,"\u002Fuploads\u002Fmedium_warum_keine_serverwartung_per_ki_mockup_en_3a3e9f189c.webp",{"name":450,"hash":451,"ext":313,"mime":314,"path":10,"width":339,"height":452,"size":453,"sizeInBytes":454,"url":455},"small_warum-keine-serverwartung-per-ki-mockup-en.webp","small_warum_keine_serverwartung_per_ki_mockup_en_3a3e9f189c",254,9.49,9492,"\u002Fuploads\u002Fsmall_warum_keine_serverwartung_per_ki_mockup_en_3a3e9f189c.webp","warum_keine_serverwartung_per_ki_mockup_en_3a3e9f189c",32.53,"\u002Fuploads\u002Fwarum_keine_serverwartung_per_ki_mockup_en_3a3e9f189c.webp","2026-10-11T06:52:42.359Z",[461],{"type":251,"text":351},{"type":284,"level":25,"children":463},[464],{"type":251,"text":465},"What SuperSupport does instead",{"type":248,"children":467},[468,470],{"type":251,"text":469,"bold":21},"Server problems almost always show up at the workstation:",{"type":251,"text":471}," “the ERP isn't working”, “drive S: is gone”, “the printer isn't printing”. That is exactly where the agent starts:",{"type":473,"format":474,"children":475},"list","unordered",[476,483,489,495],{"type":477,"children":478},"list-item",[479,481],{"type":251,"text":480,"bold":21},"Does the server answer on the network?",{"type":251,"text":482}," – “Server unreachable” or “reachable”",{"type":477,"children":484},[485,487],{"type":251,"text":486,"bold":21},"Is the application's port open?",{"type":251,"text":488}," – “ERP port not responding”, so the application probably isn't running",{"type":477,"children":490},[491,493],{"type":251,"text":492,"bold":21},"Is it only this device?",{"type":251,"text":494}," – wrong credentials, missing drive, outdated client",{"type":477,"children":496},[497,499],{"type":251,"text":498,"bold":21},"Does it affect several devices?",{"type":251,"text":500}," – pointer to a central problem",{"type":473,"format":474,"children":502},[503,515],{"type":477,"children":504},[505,507,509,514],{"type":251,"text":506,"bold":21},"If the cause is at the workstation",{"type":251,"text":508},", it fixes it, for example by reconnecting the network drive, restarting a local service or removing old credentials. See ",{"type":262,"url":510,"children":511},"\u002Fen\u002Fblog\u002Fnetwork-drive-disconnected",[512],{"type":251,"text":513},"Network drive disconnected",{"type":251,"text":282},{"type":477,"children":516},[517,519,521,526],{"type":251,"text":518,"bold":21},"If the cause is at the server",{"type":251,"text":520},", the case goes to IT with measurements: “Server X answers ping but not port Y, affects all three devices in accounting.” See also ",{"type":262,"url":522,"children":523},"\u002Fen\u002Fblog\u002Frestart-windows-service-automatically",[524],{"type":251,"text":525},"Restart a Windows service automatically",{"type":251,"text":527}," for how IT can prevent such outages permanently.",{"type":284,"level":25,"children":529},[530],{"type":251,"text":531},"And server monitoring?",{"type":248,"children":533},[534,536,538,543,544,549],{"type":251,"text":535,"bold":21},"That belongs in the IT provider's monitoring:",{"type":251,"text":537}," RMM tools that watch services, storage, backups and certificates and raise an alert on failures. 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