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Changes to them are administration, not first level.",{"type":294,"image":295,"children":341},"image",{"id":296,"documentId":297,"name":298,"alternativeText":299,"caption":10,"width":300,"height":301,"formats":302,"hash":336,"ext":306,"mime":307,"size":337,"url":338,"previewUrl":10,"provider":339,"createdAt":340,"updatedAt":340},4285,"vnwq164plig5ehe296k4y7wv","warum-keine-firewall-aenderungen-per-ki-checklist-en.webp","Why SuperSupport Does Not Change Firewall Rules – what this article covers",1200,754,{"thumbnail":303,"large":312,"medium":320,"small":328},{"name":304,"hash":305,"ext":306,"mime":307,"path":10,"width":308,"height":309,"size":146,"sizeInBytes":310,"url":311},"thumbnail_warum-keine-firewall-aenderungen-per-ki-checklist-en.webp","thumbnail_warum_keine_firewall_aenderungen_per_ki_checklist_en_071581c95a",".webp","image\u002Fwebp",245,154,3002,"\u002Fuploads\u002Fthumbnail_warum_keine_firewall_aenderungen_per_ki_checklist_en_071581c95a.webp",{"name":313,"hash":314,"ext":306,"mime":307,"path":10,"width":315,"height":316,"size":317,"sizeInBytes":318,"url":319},"large_warum-keine-firewall-aenderungen-per-ki-checklist-en.webp","large_warum_keine_firewall_aenderungen_per_ki_checklist_en_071581c95a",1000,628,21.65,21646,"\u002Fuploads\u002Flarge_warum_keine_firewall_aenderungen_per_ki_checklist_en_071581c95a.webp",{"name":321,"hash":322,"ext":306,"mime":307,"path":10,"width":323,"height":324,"size":325,"sizeInBytes":326,"url":327},"medium_warum-keine-firewall-aenderungen-per-ki-checklist-en.webp","medium_warum_keine_firewall_aenderungen_per_ki_checklist_en_071581c95a",750,471,15.16,15162,"\u002Fuploads\u002Fmedium_warum_keine_firewall_aenderungen_per_ki_checklist_en_071581c95a.webp",{"name":329,"hash":330,"ext":306,"mime":307,"path":10,"width":331,"height":332,"size":333,"sizeInBytes":334,"url":335},"small_warum-keine-firewall-aenderungen-per-ki-checklist-en.webp","small_warum_keine_firewall_aenderungen_per_ki_checklist_en_071581c95a",500,314,8.27,8266,"\u002Fuploads\u002Fsmall_warum_keine_firewall_aenderungen_per_ki_checklist_en_071581c95a.webp","warum_keine_firewall_aenderungen_per_ki_checklist_en_071581c95a",28.44,"\u002Fuploads\u002Fwarum_keine_firewall_aenderungen_per_ki_checklist_en_071581c95a.webp","local","2026-10-11T06:52:38.116Z",[342],{"type":251,"text":343},"",{"type":277,"level":25,"children":345},[346],{"type":251,"text":347},"Reason 1: A rule applies to everyone",{"type":248,"children":349},[350,352],{"type":251,"text":351,"bold":21},"A mistake on a workstation affects one employee. A mistake on the firewall affects the whole company",{"type":251,"text":353},", up to a total outage of internet, VPN or telephony. Whoever changes a rule has to know the consequences for all devices and services.",{"type":277,"level":25,"children":355},[356],{"type":251,"text":357},"Reason 2: Port forwards are entry points",{"type":248,"children":359},[360,362,364,369,370,375],{"type":251,"text":361,"bold":21},"Openly reachable services are among the most common ways in for attackers",{"type":251,"text":363},", above all Remote Desktop. See ",{"type":262,"url":365,"children":366},"\u002Fen\u002Fblog\u002Fremote-desktop-cant-connect",[367],{"type":251,"text":368},"Remote Desktop will not connect",{"type":251,"text":268},{"type":262,"url":371,"children":372},"\u002Fen\u002Fblog\u002Fransomware-what-to-do",[373],{"type":251,"text":374},"Ransomware: recognizing it and first steps",{"type":251,"text":376},". 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See ",{"type":262,"url":398,"children":399},"\u002Fen\u002Fblog\u002Fit-documentation-smb",[400],{"type":251,"text":401},"IT documentation for small businesses",{"type":251,"text":268},{"type":262,"url":404,"children":405},"\u002Fen\u002Fblog\u002Fcyber-insurance-requirements",[406],{"type":251,"text":407},"Cyber insurance",{"type":251,"text":275},{"type":294,"image":410,"children":448},{"id":411,"documentId":412,"name":413,"alternativeText":414,"caption":10,"width":300,"height":415,"formats":416,"hash":444,"ext":306,"mime":307,"size":445,"url":446,"previewUrl":10,"provider":339,"createdAt":447,"updatedAt":447},4287,"y6mi5slu6b9njk6n21xvdmsj","warum-keine-firewall-aenderungen-per-ki-mockup-en.webp","Example view in SuperSupport – Why SuperSupport Does Not Change Firewall Rules",652,{"thumbnail":417,"large":424,"small":430,"medium":437},{"name":418,"hash":419,"ext":306,"mime":307,"path":10,"width":308,"height":420,"size":421,"sizeInBytes":422,"url":423},"thumbnail_warum-keine-firewall-aenderungen-per-ki-mockup-en.webp","thumbnail_warum_keine_firewall_aenderungen_per_ki_mockup_en_7131ebdf63",133,3.42,3420,"\u002Fuploads\u002Fthumbnail_warum_keine_firewall_aenderungen_per_ki_mockup_en_7131ebdf63.webp",{"name":425,"hash":426,"ext":306,"mime":307,"path":10,"width":315,"height":170,"size":427,"sizeInBytes":428,"url":429},"large_warum-keine-firewall-aenderungen-per-ki-mockup-en.webp","large_warum_keine_firewall_aenderungen_per_ki_mockup_en_7131ebdf63",25.66,25664,"\u002Fuploads\u002Flarge_warum_keine_firewall_aenderungen_per_ki_mockup_en_7131ebdf63.webp",{"name":431,"hash":432,"ext":306,"mime":307,"path":10,"width":331,"height":433,"size":434,"sizeInBytes":435,"url":436},"small_warum-keine-firewall-aenderungen-per-ki-mockup-en.webp","small_warum_keine_firewall_aenderungen_per_ki_mockup_en_7131ebdf63",272,9.9,9898,"\u002Fuploads\u002Fsmall_warum_keine_firewall_aenderungen_per_ki_mockup_en_7131ebdf63.webp",{"name":438,"hash":439,"ext":306,"mime":307,"path":10,"width":323,"height":440,"size":441,"sizeInBytes":442,"url":443},"medium_warum-keine-firewall-aenderungen-per-ki-mockup-en.webp","medium_warum_keine_firewall_aenderungen_per_ki_mockup_en_7131ebdf63",408,17.77,17766,"\u002Fuploads\u002Fmedium_warum_keine_firewall_aenderungen_per_ki_mockup_en_7131ebdf63.webp","warum_keine_firewall_aenderungen_per_ki_mockup_en_7131ebdf63",35.61,"\u002Fuploads\u002Fwarum_keine_firewall_aenderungen_per_ki_mockup_en_7131ebdf63.webp","2026-10-11T06:52:38.573Z",[449],{"type":251,"text":343},{"type":277,"level":25,"children":451},[452],{"type":251,"text":453},"What SuperSupport does instead",{"type":248,"children":455},[456,458],{"type":251,"text":457,"bold":21},"Network problems almost always begin with a sentence like “The internet is not working”.",{"type":251,"text":459}," That is exactly where the agent helps, from the affected device:",{"type":461,"format":462,"children":463},"list","unordered",[464,471,477,483,489,495],{"type":465,"children":466},"list-item",[467,469],{"type":251,"text":468,"bold":21},"Adapter, IP address, gateway",{"type":251,"text":470}," – Is the device on the right network at all?",{"type":465,"children":472},[473,475],{"type":251,"text":474,"bold":21},"DNS",{"type":251,"text":476}," – Is the name resolved?",{"type":465,"children":478},[479,481],{"type":251,"text":480,"bold":21},"Reachability",{"type":251,"text":482}," – Does the server, the printer, the NAS respond? Is the port open?",{"type":465,"children":484},[485,487],{"type":251,"text":486,"bold":21},"Wi-Fi",{"type":251,"text":488}," – Signal, frequency band, dropouts",{"type":465,"children":490},[491,493],{"type":251,"text":492,"bold":21},"VPN",{"type":251,"text":494}," – Is the client running, is it connected?",{"type":465,"children":496},[497,499],{"type":251,"text":498,"bold":21},"Proxy, time, certificates",{"type":251,"text":500}," – Is something on the device preventing the connection?",{"type":461,"format":462,"children":502},[503,521,527],{"type":465,"children":504},[505,507,509,514,515,520],{"type":251,"text":506,"bold":21},"If it is the device",{"type":251,"text":508},", it solves it: flush the DNS cache, restart an adapter, reconnect a Wi-Fi profile, remove saved old credentials. 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