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That protects things like browser data or configurations that are none of the agent's business.",{"type":265,"level":25,"children":355},[356],{"type":250,"text":357},"Guardrail 3: Blocked without a back door",{"type":247,"children":359},[360,362],{"type":250,"text":361,"bold":21},"Some actions have no approval path at all.",{"type":250,"text":363}," A real message, when the agent wanted to install updates:",{"type":276,"children":365},[366],{"type":250,"text":367},"“This action was blocked by the security check and NOT carried out. There is no approval for it.”",{"type":247,"children":369},[370],{"type":250,"text":371},"The agent then has to suggest another way or hand over to a human. That is inconvenient, and exactly right for anything that is too broad or too risky for a chat.",{"type":265,"level":25,"children":373},[374],{"type":250,"text":375},"Guardrail 4: Approval with an expiry",{"type":247,"children":377},[378,380],{"type":250,"text":379,"bold":21},"Sensitive but sensible steps go through a human.",{"type":250,"text":381}," A real message, when the agent wanted to switch off antivirus as a test because no app could be installed:",{"type":276,"children":383},[384],{"type":250,"text":385},"“Required: approval by an administrator AND confirmation on the device. The action only runs after that and expires after 30 minutes.”",{"type":247,"children":387},[388,390,395],{"type":250,"text":389},"The approval also states the problem, the proposed solution and the way back. An “approval” typed into the chat doesn't count. More in ",{"type":257,"url":391,"children":392},"\u002Fen\u002Fblog\u002Ffour-eyes-principle-it-support",[393],{"type":250,"text":394},"AI in IT support: approval under the four-eyes principle",{"type":250,"text":396},".",{"type":265,"level":25,"children":398},[399],{"type":250,"text":400},"Guardrail 5: Ask first for anything destructive",{"type":247,"children":402},[403,405],{"type":250,"text":404,"bold":21},"Anything that can delete data needs explicit consent.",{"type":250,"text":406}," A real message, when the agent wanted to reset update components:",{"type":276,"children":408},[409],{"type":250,"text":410},"“DESTRUCTIVE: This command can delete data. Ask the user for confirmation first.”",{"type":247,"children":412},[413],{"type":250,"text":414},"The agent then explained what would be deleted and what wouldn't, and only continued after the “yes”.",{"type":265,"level":25,"children":416},[417],{"type":250,"text":418},"Guardrail 6: What the product never does",{"type":247,"children":420},[421,423,425,430],{"type":250,"text":422,"bold":21},"Not a setting, but a decision.",{"type":250,"text":424}," SuperSupport does not do password resets, user accounts or permissions, or firewall or server changes. This cannot be unlocked. 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