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Der Agent bewegt weder Maus noch Tastatur und klickt sich nicht durch Fenster. Er führt gezielte Prüfungen und Befehle am Gerät aus – etwa Druckerstatus lesen, Dienst neu starten, Speicher messen – und jeder Schritt wird protokolliert.",{"type":305,"level":4,"children":651},[652],{"type":261,"text":653},"Warum ist das sicherer als eine KI, die den Bildschirm steuert?",{"type":258,"children":655},[656],{"type":261,"text":657},"Weil eine Bildschirmsteuerung alles sehen und anklicken kann, was der Mitarbeiter gerade offen hat – Mails, Kundendaten, Onlinebanking. Gezielte Befehle sind eingegrenzt, nachvollziehbar und lassen sich vor der Ausführung freigeben.",{"type":305,"level":4,"children":659},[660],{"type":261,"text":661},"Wie sieht der Mitarbeiter, was der Agent tut?",{"type":258,"children":663},[664],{"type":261,"text":665},"Im Chat. Der Agent erklärt, was er prüfen will, zeigt das Ergebnis und fragt vor heiklen Schritten nach. Im Protokoll steht jeder ausgeführte Schritt – für den Mitarbeiter und für die IT.",{"type":305,"level":4,"children":667},[668],{"type":261,"text":669},"Braucht man dann noch Fernwartung?",{"type":258,"children":671},[672],{"type":261,"text":673},"Ja, für Fälle, in denen ein Techniker selbst am Bildschirm arbeiten muss – etwa komplexe Einrichtungen, Schulung am Gerät oder Programme ohne Schnittstelle. 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Er verantwortet die gesamte Product Experience: von der ersten Nutzerinteraktion bis zur automatischen Problemlösung. Bevor er SuperSupport.ai mitgründete, hat er jahrelang erlebt, wie IT-Teams an repetitiven Tickets ersticken. Heute baut er das Produkt, das genau das ändert.","https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Ftimo-haslberger\u002F",{"id":127,"documentId":734,"url":735,"alternativeText":10,"formats":736},"e9u6a4szqhje26xh5drsgxxb","\u002Fuploads\u002F1772445285182_78dd9b4bd9.jpeg",{"thumbnail":737},{"name":738,"hash":739,"ext":740,"mime":741,"path":10,"width":378,"height":378,"size":742,"sizeInBytes":743,"url":744},"thumbnail_1772445285182.jpeg","thumbnail_1772445285182_78dd9b4bd9",".jpeg","image\u002Fjpeg",4.18,4177,"\u002Fuploads\u002Fthumbnail_1772445285182_78dd9b4bd9.jpeg",{"id":746,"metaTitle":253,"metaDescription":747,"ogTitle":253,"ogDescription":747,"canonicalUrl":10,"noIndex":48,"ogImage":748},1524,"Manche KI-Agenten klicken sich wie ein Mensch durch den Bildschirm. 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