[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"strapi-site-settings-de":3,"strapi-blog-cta-de":19,"strapi-navigation-de":38,"blog-categories-de":118,"strapi-footer-de":146,"blog-post-servicenow-alternative-de":243,"blog-slugs-de":909,"blog-posts-de-p1-catall-featany":985,"blog-posts-de-p1-catinsights-und-trends-featany":1256},{"id":4,"documentId":5,"siteName":6,"siteUrl":7,"gtmContainerId":8,"cookiebotId":9,"headCode":10,"bodyCode":10,"createdAt":11,"updatedAt":12,"publishedAt":13,"locale":14,"usercentricsSettingsId":10,"defaultSeo":15},3,"sofa2wq9l8wqy8uu77qqwzja","supersupport.ai","https:\u002F\u002Fsupersupport.ai","GTM-MNFCXS3D","4f536ebc-68b2-49bb-a74c-369c639ebd34",null,"2026-05-26T13:02:39.193Z","2026-05-26T15:39:12.482Z","2026-05-26T13:02:39.784Z","de",{"id":16,"metaTitle":17,"metaDescription":18,"ogTitle":10,"ogDescription":10,"canonicalUrl":10,"noIndex":10,"ogImage":10},66,"KI-IT-Support für Unternehmen | supersupport.ai","Automatisiere deinen IT-Support mit KI. supersupport.ai löst Tickets, beantwortet Anfragen und entlastet dein Team. DSGVO-konform, made in Austria.",{"id":4,"documentId":20,"enabled":21,"style":22,"placementMode":23,"interval":24,"maxInsertions":25,"eyebrow":26,"heading":27,"text":28,"buttonLabel":29,"buttonUrl":30,"createdAt":31,"updatedAt":32,"publishedAt":33,"locale":14,"backgroundImage":34},"jnsq15shu38sky79ffqd6ah2",true,"prominent","middle-and-end",6,2,"14 Tage kostenlos","IT-Support, der sich selbst erledigt.","SuperSupport löst IT-Probleme direkt am Gerät, bevor ein Ticket entsteht. Teste es 14 Tage kostenlos.","Kostenlos testen","\u002Fpreise","2026-06-02T14:51:33.394Z","2026-06-05T09:06:14.732Z","2026-06-02T14:55:55.856Z",{"id":35,"documentId":36,"url":37,"alternativeText":10},94,"n4krs61vqdm4jycjzv30wx92","\u002Fuploads\u002Fsupersupport_CTA_Blog_Inject_7b87ceb8cc.jpg",{"id":39,"documentId":40,"topBarText":41,"topBarEmoji":10,"createdAt":42,"updatedAt":43,"publishedAt":44,"locale":14,"primaryCta":45,"logo":10,"items":48},18,"oc42sx7kusz43uz8deik809v","Von IT-Engineers entwickelt, für IT-Teams gebaut.","2026-05-26T13:02:39.149Z","2026-10-28T17:44:20.044Z","2026-10-28T17:44:20.059Z",{"id":46,"label":29,"url":30,"isExternal":21,"openInNewTab":47},775,false,[49,54,70,91,115],{"id":50,"label":51,"url":52,"isExternal":47,"openInNewTab":47,"highlighted":47,"children":53},91,"Features","\u002F#features",[],{"id":55,"label":56,"url":57,"isExternal":47,"openInNewTab":47,"highlighted":47,"children":58},93,"Lösungen","\u002Ffuer-msps",[59,64],{"id":60,"label":61,"url":57,"description":62,"icon":63,"columnHeading":10,"isExternal":47},85,"Für MSPs","Multi-Mandanten-Support automatisieren, mehr Tickets pro Techniker.","Building2",{"id":65,"label":66,"url":67,"description":68,"icon":69,"columnHeading":10,"isExternal":47},86,"Für IT-Teams","\u002Fit-teams","1st-Level entlasten, dein Team bleibt bei den Projekten.","Users",{"id":35,"label":71,"url":72,"isExternal":47,"openInNewTab":47,"highlighted":47,"children":73},"Resources","\u002Fblog",[74,79,85],{"id":75,"label":76,"url":72,"description":77,"icon":78,"columnHeading":10,"isExternal":47},87,"Blog","Beiträge zu KI im IT-Support, Automatisierung und Betrieb.","BookOpen",{"id":80,"label":81,"url":82,"description":83,"icon":84,"columnHeading":10,"isExternal":21},88,"Docs","https:\u002F\u002Fdocs.supersupport.ai","Einrichtung, Integrationen und was der Agent kann.","FileText",{"id":86,"label":87,"url":88,"description":89,"icon":90,"columnHeading":10,"isExternal":47},89,"FAQ","\u002F#faq","Die Fragen, die uns am häufigsten gestellt werden.","CircleHelp",{"id":92,"label":93,"url":94,"isExternal":47,"openInNewTab":47,"highlighted":47,"children":95},95,"Unternehmen","\u002Fueber-uns",[96,99,105,110],{"id":50,"label":97,"url":94,"description":98,"icon":69,"columnHeading":10,"isExternal":47},"Über uns","Zwei Brüder, ein MSP seit 2014 — und warum es SuperSupport gibt.",{"id":100,"label":101,"url":102,"description":103,"icon":104,"columnHeading":10,"isExternal":47},92,"Unsere Mission","\u002Funsere-mission","Wir ersetzen keine Menschen. Wir geben ihnen ihre Zeit zurück.","Compass",{"id":55,"label":106,"url":107,"description":108,"icon":109,"columnHeading":10,"isExternal":47},"Partnerprogramm","\u002Fpartnerprogramm","supersupport.ai unter eigener Marke anbieten.","Handshake",{"id":35,"label":111,"url":112,"description":113,"icon":114,"columnHeading":10,"isExternal":47},"Presse","\u002Fpresse","Pressekontakt, Fakten und Bildmaterial.","Newspaper",{"id":100,"label":116,"url":30,"isExternal":47,"openInNewTab":47,"highlighted":47,"children":117},"Preise",[],[119,129,138],{"id":120,"documentId":121,"name":122,"slug":123,"description":124,"sortOrder":125,"seo":10,"localizations":126},1,"xhz3uv2vk92w8d2u0c6qkthi","Best Practices","best-practices","Praxisleitfäden für IT-Teams: welche Tier-1-Tickets sich automatisieren lassen, wie Eskalation sauber funktioniert und woran Automatisierungsprojekte scheitern.",0,[127],{"id":25,"documentId":121,"locale":128,"slug":123},"en",{"id":130,"documentId":131,"name":132,"slug":133,"description":134,"sortOrder":125,"seo":10,"localizations":135},5,"daeexfxy2hlc2jz184jt5f1h","Insights & Trends","insights-und-trends","Zahlen und Analysen zum IT-Support: was ein Ticket wirklich kostet, wie sich Level-1-Arbeit verändert und was KI im Helpdesk heute schon leistet.",[136],{"id":24,"documentId":131,"locale":128,"slug":137},"insights-and-trends",{"id":139,"documentId":140,"name":141,"slug":142,"description":143,"sortOrder":125,"seo":10,"localizations":144},4,"tqo7twk191qknrs7tt4z4r9h","Product Updates","product-updates","Was neu ist in supersupport.ai: Agent, Dashboard, Integrationen und Sicherheitsfunktionen, mit dem Stand aus der geschlossenen Beta.",[145],{"id":4,"documentId":140,"locale":128,"slug":142},{"id":147,"documentId":148,"tagline":149,"productLinksHeading":150,"legalLinksHeading":151,"copyright":152,"madeInLabel":153,"companyLabel":154,"companyUrl":155,"createdAt":156,"updatedAt":157,"publishedAt":158,"locale":14,"links":159,"legalLinks":180,"socialLinks":189,"linkGroups":210},14,"twj232a901rjcvfab69lel64","AI-gestützter IT-Support: automatisiert, sicher, schnell.","Produkt","Rechtliches","© {year} supersupport.ai · Alle Rechte vorbehalten","🇦🇹 Engineered in Austria","Ein Produkt von","https:\u002F\u002Fhazelmountain.at","2026-05-26T13:02:39.174Z","2026-10-06T18:18:07.219Z","2026-10-06T18:18:07.247Z",[160,164,168,170,174,176,178],{"id":161,"label":162,"url":163,"isExternal":47,"openInNewTab":47},491,"For IT teams","\u002Ffor-it-teams",{"id":165,"label":166,"url":167,"isExternal":47,"openInNewTab":47},492,"For MSPs","\u002Ffor-msps",{"id":169,"label":51,"url":52,"isExternal":47,"openInNewTab":47},493,{"id":171,"label":172,"url":173,"isExternal":47,"openInNewTab":47},494,"About us","\u002Fabout",{"id":175,"label":76,"url":72,"isExternal":47,"openInNewTab":47},495,{"id":177,"label":29,"url":30,"isExternal":47,"openInNewTab":47},496,{"id":179,"label":87,"url":88,"isExternal":47,"openInNewTab":47},497,[181,185],{"id":182,"label":183,"url":184,"isExternal":47,"openInNewTab":47},498,"Impressum","\u002Fimpressum",{"id":186,"label":187,"url":188,"isExternal":47,"openInNewTab":47},499,"Datenschutz","\u002Fdatenschutz",[190,194,198,202,206],{"id":16,"platform":191,"url":192,"color":193},"linkedin","https:\u002F\u002Fwww.linkedin.com\u002Fcompany\u002Fsuppersupport-ai\u002F","muted-foreground",{"id":195,"platform":196,"url":197,"color":193},67,"instagram","https:\u002F\u002Fwww.instagram.com\u002Fsupersupport.ai\u002F",{"id":199,"platform":200,"url":201,"color":193},68,"facebook","https:\u002F\u002Fwww.facebook.com\u002Fsupersupportai",{"id":203,"platform":204,"url":205,"color":193},69,"youtube","https:\u002F\u002Fwww.youtube.com\u002F@supersupport-ai",{"id":207,"platform":208,"url":209,"color":193},70,"tiktok","https:\u002F\u002Fwww.tiktok.com\u002F@supersupport.ai",[211,222,232],{"id":212,"heading":150,"links":213},22,[214,216,218,220],{"id":215,"label":51,"url":52,"isExternal":47,"openInNewTab":47},479,{"id":217,"label":61,"url":57,"isExternal":47,"openInNewTab":47},480,{"id":219,"label":66,"url":67,"isExternal":47,"openInNewTab":47},481,{"id":221,"label":29,"url":30,"isExternal":47,"openInNewTab":47},482,{"id":223,"heading":224,"links":225},23,"Ressourcen",[226,228,230],{"id":227,"label":76,"url":72,"isExternal":47,"openInNewTab":47},483,{"id":229,"label":81,"url":82,"isExternal":21,"openInNewTab":21},484,{"id":231,"label":87,"url":88,"isExternal":47,"openInNewTab":47},485,{"id":233,"heading":93,"links":234},24,[235,237,239,241],{"id":236,"label":97,"url":94,"isExternal":47,"openInNewTab":47},487,{"id":238,"label":101,"url":102,"isExternal":47,"openInNewTab":47},488,{"id":240,"label":106,"url":107,"isExternal":47,"openInNewTab":47},489,{"id":242,"label":111,"url":112,"isExternal":47,"openInNewTab":47},490,{"id":244,"documentId":245,"title":246,"slug":247,"excerpt":248,"content":249,"publishedDate":832,"readingTime":130,"featured":47,"aiDisclosure":21,"createdAt":833,"updatedAt":834,"publishedAt":835,"locale":14,"coverImage":836,"category":870,"tags":871,"localizations":872,"author":875,"seo":902},1156,"jqpg68a4iogi8sqxr35ke0yl","ServiceNow Alternative für den Mittelstand","servicenow-alternative","ServiceNow ist der Standard im Konzern – aber für 50 bis 500 Arbeitsplätze oft zu groß und zu teuer. Welche Alternativen es gibt und wann welche passt.",[250,256,262,267,273,285,337,341,347,369,373,381,385,389,425,429,433,495,537,578,582,636,640,644,655,659,663,681,685,691,695,725,729,738,742,746,788,792,796,800,804,808,812,816,820,824,828],{"type":251,"children":252},"paragraph",[253],{"type":254,"text":255,"bold":21},"text","ServiceNow ist die Referenz im Konzern. Für 150 Arbeitsplätze ist es ein Flugzeugträger für den Badesee.",{"type":251,"children":257},[258,260],{"type":254,"text":259,"bold":21},"Kurzurteil:",{"type":254,"text":261}," ServiceNow ist die Referenz für IT-Service-Management in Konzernen – mächtig, flexibel und tief in Unternehmensprozesse integrierbar. Für mittelständische Unternehmen mit 50 bis 500 Arbeitsplätzen ist es aber meist überdimensioniert: keine öffentlichen Preise, Kosten pro IT-Mitarbeiter, aufwendige Einführung und eine Plattform, die eigene Spezialisten braucht. Hier ist, welche Alternativen es gibt und für wen welche passt.",{"type":263,"level":25,"children":264},"heading",[265],{"type":254,"text":266},"Was ist ServiceNow?",{"type":251,"children":268},[269,271],{"type":254,"text":270,"bold":21},"ServiceNow ist eine Plattform für Unternehmensabläufe, deren bekanntestes Produkt das IT-Service-Management (ITSM) ist.",{"type":254,"text":272}," Dazu gehören Incident-, Problem-, Change- und Asset-Management, ein Servicekatalog, ein Self-Service-Portal und eine sehr mächtige Workflow-Engine. Darüber hinaus bietet ServiceNow Module für HR, Kundenservice, Sicherheit und Risikomanagement.",{"type":251,"children":274},[275,277,279,281,283],{"type":254,"text":276},"Mit ",{"type":254,"text":278,"bold":21},"Now Assist",{"type":254,"text":280}," kommt KI hinzu, seit Dezember 2025 außerdem die Technik des übernommenen Anbieters ",{"type":254,"text":282,"bold":21},"Moveworks",{"type":254,"text":284},". ServiceNow gilt im Gartner Magic Quadrant seit Jahren als führend im ITSM.",{"type":286,"image":287,"children":334},"image",{"id":288,"documentId":289,"name":290,"alternativeText":291,"caption":10,"width":292,"height":293,"formats":294,"hash":329,"ext":298,"mime":299,"size":330,"url":331,"previewUrl":10,"provider":332,"createdAt":333,"updatedAt":333},3583,"c56u8nzlonl61vgmj36flis7","servicenow-alternative-glance-de.webp","ServiceNow Alternative für den Mittelstand – auf einen Blick",1200,618,{"thumbnail":295,"large":305,"medium":313,"small":321},{"name":296,"hash":297,"ext":298,"mime":299,"path":10,"width":300,"height":301,"size":302,"sizeInBytes":303,"url":304},"thumbnail_servicenow-alternative-glance-de.webp","thumbnail_servicenow_alternative_glance_de_55dc5375d8",".webp","image\u002Fwebp",245,126,2.1,2096,"\u002Fuploads\u002Fthumbnail_servicenow_alternative_glance_de_55dc5375d8.webp",{"name":306,"hash":307,"ext":298,"mime":299,"path":10,"width":308,"height":309,"size":310,"sizeInBytes":311,"url":312},"large_servicenow-alternative-glance-de.webp","large_servicenow_alternative_glance_de_55dc5375d8",1000,515,13.98,13980,"\u002Fuploads\u002Flarge_servicenow_alternative_glance_de_55dc5375d8.webp",{"name":314,"hash":315,"ext":298,"mime":299,"path":10,"width":316,"height":317,"size":318,"sizeInBytes":319,"url":320},"medium_servicenow-alternative-glance-de.webp","medium_servicenow_alternative_glance_de_55dc5375d8",750,386,9.77,9766,"\u002Fuploads\u002Fmedium_servicenow_alternative_glance_de_55dc5375d8.webp",{"name":322,"hash":323,"ext":298,"mime":299,"path":10,"width":324,"height":325,"size":326,"sizeInBytes":327,"url":328},"small_servicenow-alternative-glance-de.webp","small_servicenow_alternative_glance_de_55dc5375d8",500,258,5.68,5684,"\u002Fuploads\u002Fsmall_servicenow_alternative_glance_de_55dc5375d8.webp","servicenow_alternative_glance_de_55dc5375d8",19.27,"\u002Fuploads\u002Fservicenow_alternative_glance_de_55dc5375d8.webp","local","2026-10-11T06:50:18.905Z",[335],{"type":254,"text":336},"",{"type":263,"level":25,"children":338},[339],{"type":254,"text":340},"Was kostet ServiceNow?",{"type":251,"children":342},[343,345],{"type":254,"text":344,"bold":21},"ServiceNow veröffentlicht keine Preise; abgerechnet wird pro „Fulfiller“, also pro IT-Mitarbeiter, der Tickets bearbeitet.",{"type":254,"text":346}," Im April 2026 wurden die ITSM-Pakete auf drei Stufen umgestellt:",{"type":348,"format":349,"children":350},"list","unordered",[351,358,364],{"type":352,"children":353},"list-item",[354,356],{"type":254,"text":355,"bold":21},"Foundation",{"type":254,"text":357}," – ca. 70–100 USD",{"type":352,"children":359},[360,362],{"type":254,"text":361,"bold":21},"Advanced",{"type":254,"text":363}," – höher, je nach Verhandlung",{"type":352,"children":365},[366,368],{"type":254,"text":367,"bold":21},"Prime",{"type":254,"text":363},{"type":251,"children":370},[371],{"type":254,"text":372},"Alle Stufen enthalten KI-Funktionen. Die Nutzung wird aber gegen ein vertraglich festgelegtes Kontingent gezählt; intensivere oder agentische Nutzung kostet laut Marktberichten zusätzlich.",{"type":251,"children":374},[375,377,379],{"type":254,"text":376},"Der größere Posten ist oft die ",{"type":254,"text":378,"bold":21},"Einführung",{"type":254,"text":380},": Marktberichte gehen davon aus, dass im ersten Jahr das Drei- bis Fünffache der Lizenzkosten für Einführung, Schulung und Anpassung anfällt – meist über einen Implementierungspartner.",{"type":263,"level":25,"children":382},[383],{"type":254,"text":384},"Warum suchen Mittelständler eine ServiceNow Alternative?",{"type":251,"children":386},[387],{"type":254,"text":388,"bold":21},"Weil ServiceNow für Organisationen gebaut ist, die eine eigene Plattform-Abteilung haben.",{"type":348,"format":349,"children":390},[391,397,403,409,419],{"type":352,"children":392},[393,395],{"type":254,"text":394,"bold":21},"Kosten:",{"type":254,"text":396}," Pro Fulfiller plus Einführungspartner plus laufende Anpassungen – für kleinere IT-Teams schwer zu rechtfertigen.",{"type":352,"children":398},[399,401],{"type":254,"text":400,"bold":21},"Aufwand:",{"type":254,"text":402}," Einführung in Monaten statt Wochen, dazu Pflege von Workflows, Formularen und Integrationen.",{"type":352,"children":404},[405,407],{"type":254,"text":406,"bold":21},"Know-how:",{"type":254,"text":408}," Für Anpassungen braucht es ServiceNow-Entwickler oder einen Partner.",{"type":352,"children":410},[411,413,415,417],{"type":254,"text":412,"bold":21},"Das eigentliche Problem bleibt:",{"type":254,"text":414}," Ein ITSM organisiert Tickets. Wie viele Anfragen ",{"type":254,"text":416,"italic":21},"gelöst",{"type":254,"text":418}," werden, ohne dass ein Techniker eingreift, hängt an der KI-Schicht – und die ist an Kontingente gebunden.",{"type":352,"children":420},[421,423],{"type":254,"text":422,"bold":21},"Kein Agent am Gerät:",{"type":254,"text":424}," Probleme direkt am Rechner des Anwenders zu untersuchen und zu beheben, gehört nicht zum Kern.",{"type":263,"level":25,"children":426},[427],{"type":254,"text":428},"Welche ServiceNow Alternativen gibt es für den Mittelstand?",{"type":251,"children":430},[431],{"type":254,"text":432,"bold":21},"Es hängt davon ab, was du eigentlich brauchst: ein schlankeres ITSM, einen KI-Support für Endanwender – oder beides.",{"type":348,"format":349,"children":434},[435,449,455,467,489],{"type":352,"children":436},[437,439,441,447],{"type":254,"text":438,"bold":21},"Schlankes ITSM mit Servicekatalog und Change",{"type":254,"text":440}," – ",{"type":442,"url":443,"children":444},"link","\u002Fblog\u002Ffreshservice-alternative",[445],{"type":254,"text":446},"Freshservice",{"type":254,"text":448},", Jira Service Management, TOPdesk, HaloITSM, ManageEngine",{"type":352,"children":450},[451,453],{"type":254,"text":452,"bold":21},"ITSM mit DACH-Fokus",{"type":254,"text":454}," – Matrix42, Serviceware, OTRS\u002FZnuny, KIX",{"type":352,"children":456},[457,459,460,465],{"type":254,"text":458,"bold":21},"RMM + Ticketing für Systemhäuser",{"type":254,"text":440},{"type":442,"url":461,"children":462},"\u002Fblog\u002Fatera-alternative",[463],{"type":254,"text":464},"Atera",{"type":254,"text":466},", NinjaOne, ConnectWise",{"type":352,"children":468},[469,471,472,476,478,483,484],{"type":254,"text":470,"bold":21},"KI-Support für Endanwender im Konzern",{"type":254,"text":440},{"type":442,"url":473,"children":474},"\u002Fblog\u002Fmoveworks-alternative",[475],{"type":254,"text":282},{"type":254,"text":477},", ",{"type":442,"url":479,"children":480},"\u002Fblog\u002Faisera-alternative",[481],{"type":254,"text":482},"Aisera",{"type":254,"text":477},{"type":442,"url":485,"children":486},"\u002Fblog\u002Frezolve-ai-alternative",[487],{"type":254,"text":488},"rezolve.ai",{"type":352,"children":490},[491,493],{"type":254,"text":492,"bold":21},"KI-Support für Endanwender im Mittelstand",{"type":254,"text":494}," – SuperSupport",{"type":286,"image":496,"children":535},{"id":497,"documentId":498,"name":499,"alternativeText":500,"caption":10,"width":292,"height":501,"formats":502,"hash":531,"ext":298,"mime":299,"size":532,"url":533,"previewUrl":10,"provider":332,"createdAt":534,"updatedAt":534},3585,"ix7pjuq2y6758wlpa43ca37n","servicenow-alternative-checklist-de.webp","ServiceNow Alternative für den Mittelstand – das klärt der Artikel",754,{"thumbnail":503,"large":510,"small":517,"medium":524},{"name":504,"hash":505,"ext":298,"mime":299,"path":10,"width":300,"height":506,"size":507,"sizeInBytes":508,"url":509},"thumbnail_servicenow-alternative-checklist-de.webp","thumbnail_servicenow_alternative_checklist_de_9fa0d4e35b",154,2.68,2676,"\u002Fuploads\u002Fthumbnail_servicenow_alternative_checklist_de_9fa0d4e35b.webp",{"name":511,"hash":512,"ext":298,"mime":299,"path":10,"width":308,"height":513,"size":514,"sizeInBytes":515,"url":516},"large_servicenow-alternative-checklist-de.webp","large_servicenow_alternative_checklist_de_9fa0d4e35b",628,19.64,19638,"\u002Fuploads\u002Flarge_servicenow_alternative_checklist_de_9fa0d4e35b.webp",{"name":518,"hash":519,"ext":298,"mime":299,"path":10,"width":324,"height":520,"size":521,"sizeInBytes":522,"url":523},"small_servicenow-alternative-checklist-de.webp","small_servicenow_alternative_checklist_de_9fa0d4e35b",314,7.38,7382,"\u002Fuploads\u002Fsmall_servicenow_alternative_checklist_de_9fa0d4e35b.webp",{"name":525,"hash":526,"ext":298,"mime":299,"path":10,"width":316,"height":527,"size":528,"sizeInBytes":529,"url":530},"medium_servicenow-alternative-checklist-de.webp","medium_servicenow_alternative_checklist_de_9fa0d4e35b",471,13.51,13506,"\u002Fuploads\u002Fmedium_servicenow_alternative_checklist_de_9fa0d4e35b.webp","servicenow_alternative_checklist_de_9fa0d4e35b",26.34,"\u002Fuploads\u002Fservicenow_alternative_checklist_de_9fa0d4e35b.webp","2026-10-11T06:50:19.437Z",[536],{"type":254,"text":336},{"type":286,"image":538,"children":576},{"id":539,"documentId":540,"name":541,"alternativeText":542,"caption":10,"width":292,"height":543,"formats":544,"hash":572,"ext":298,"mime":299,"size":573,"url":574,"previewUrl":10,"provider":332,"createdAt":575,"updatedAt":575},4995,"kmibvxn23irowefxazusd8v6","servicenow-alternative-mockup-de.webp","Beispielansicht in SuperSupport – ServiceNow Alternative für den Mittelstand",576,{"thumbnail":545,"large":552,"small":558,"medium":565},{"name":546,"hash":547,"ext":298,"mime":299,"path":10,"width":300,"height":548,"size":549,"sizeInBytes":550,"url":551},"thumbnail_servicenow-alternative-mockup-de.webp","thumbnail_servicenow_alternative_mockup_de_c044ad3b48",118,3.09,3092,"\u002Fuploads\u002Fthumbnail_servicenow_alternative_mockup_de_c044ad3b48.webp",{"name":553,"hash":554,"ext":298,"mime":299,"path":10,"width":308,"height":217,"size":555,"sizeInBytes":556,"url":557},"large_servicenow-alternative-mockup-de.webp","large_servicenow_alternative_mockup_de_c044ad3b48",23.69,23690,"\u002Fuploads\u002Flarge_servicenow_alternative_mockup_de_c044ad3b48.webp",{"name":559,"hash":560,"ext":298,"mime":299,"path":10,"width":324,"height":561,"size":562,"sizeInBytes":563,"url":564},"small_servicenow-alternative-mockup-de.webp","small_servicenow_alternative_mockup_de_c044ad3b48",240,8.81,8814,"\u002Fuploads\u002Fsmall_servicenow_alternative_mockup_de_c044ad3b48.webp",{"name":566,"hash":567,"ext":298,"mime":299,"path":10,"width":316,"height":568,"size":569,"sizeInBytes":570,"url":571},"medium_servicenow-alternative-mockup-de.webp","medium_servicenow_alternative_mockup_de_c044ad3b48",360,15.57,15566,"\u002Fuploads\u002Fmedium_servicenow_alternative_mockup_de_c044ad3b48.webp","servicenow_alternative_mockup_de_c044ad3b48",31.84,"\u002Fuploads\u002Fservicenow_alternative_mockup_de_c044ad3b48.webp","2026-10-11T06:57:45.580Z",[577],{"type":254,"text":336},{"type":263,"level":25,"children":579},[580],{"type":254,"text":581},"ServiceNow und SuperSupport im Vergleich",{"type":348,"format":349,"children":583},[584,590,596,601,606,612,618,624,630],{"type":352,"children":585},[586,588],{"type":254,"text":587,"bold":21},"Kategorie",{"type":254,"text":589}," – ServiceNow: ITSM- und Workflow-Plattform; SuperSupport: KI-Support für Endanwender",{"type":352,"children":591},[592,594],{"type":254,"text":593,"bold":21},"Zielgruppe",{"type":254,"text":595}," – ServiceNow: Konzerne, große IT-Organisationen; SuperSupport: Mittelstand, Systemhäuser, interne IT-Teams",{"type":352,"children":597},[598,599],{"type":254,"text":116,"bold":21},{"type":254,"text":600}," – ServiceNow: nur auf Anfrage, pro Fulfiller; SuperSupport: pro Arbeitsplatz",{"type":352,"children":602},[603,604],{"type":254,"text":378,"bold":21},{"type":254,"text":605}," – ServiceNow: Monate, meist mit Partner; SuperSupport: Agent installieren, loslegen",{"type":352,"children":607},[608,610],{"type":254,"text":609,"bold":21},"Incident, Change, Problem, Assets",{"type":254,"text":611}," – ServiceNow: ja, sehr umfassend; SuperSupport: nein – der Chat ist der Fall",{"type":352,"children":613},[614,616],{"type":254,"text":615,"bold":21},"KI für Endanwender",{"type":254,"text":617}," – ServiceNow: Now Assist \u002F Moveworks, mit Kontingent; SuperSupport: Kernfunktion",{"type":352,"children":619},[620,622],{"type":254,"text":621,"bold":21},"Diagnose und Behebung am Gerät",{"type":254,"text":623}," – ServiceNow: nein; SuperSupport: ja, eigener Agent auf Windows und macOS",{"type":352,"children":625},[626,628],{"type":254,"text":627,"bold":21},"Mandantenfähig für MSPs",{"type":254,"text":629}," – ServiceNow: nicht der Schwerpunkt; SuperSupport: ja, von Grund auf",{"type":352,"children":631},[632,634],{"type":254,"text":633,"bold":21},"Sprache Endanwender",{"type":254,"text":635}," – ServiceNow: mehrsprachig; SuperSupport: Deutsch und Englisch",{"type":263,"level":25,"children":637},[638],{"type":254,"text":639},"Wo liegt der größte Unterschied im Alltag?",{"type":251,"children":641},[642],{"type":254,"text":643,"bold":21},"ServiceNow bildet Prozesse ab. SuperSupport löst die Anfrage, bevor ein Prozess nötig wird.",{"type":251,"children":645},[646,648,653],{"type":254,"text":647},"Beispiel: Ein Anwender fragt „Ist mein Gerät sicher?“. In einer ITSM-Welt wird daraus ein Ticket, ein Techniker prüft die Einstellungen per Fernzugriff und meldet sich zurück. Der SuperSupport-Agent liest Firewall, Verschlüsselung, Update-Stand und Autostart sofort am Gerät aus und sagt dem Anwender, was zu tun ist. Den Fall beschreibt ",{"type":442,"url":649,"children":650},"\u002Fblog\u002Fist-mein-mac-sicher",[651],{"type":254,"text":652},"Ist mein Mac sicher?",{"type":254,"text":654},".",{"type":263,"level":25,"children":656},[657],{"type":254,"text":658},"Für wen passt was?",{"type":251,"children":660},[661],{"type":254,"text":662,"bold":21},"ServiceNow passt, wenn …",{"type":348,"format":349,"children":664},[665,669,673,677],{"type":352,"children":666},[667],{"type":254,"text":668},"deine IT-Organisation groß genug für eine eigene Plattform-Mannschaft ist,",{"type":352,"children":670},[671],{"type":254,"text":672},"IT, HR, Kundenservice und Sicherheit auf einer Plattform zusammenlaufen sollen,",{"type":352,"children":674},[675],{"type":254,"text":676},"komplexe Prozesse, Freigaben und Audits abgebildet werden müssen,",{"type":352,"children":678},[679],{"type":254,"text":680},"Budget und Zeit für eine mehrmonatige Einführung vorhanden sind.",{"type":251,"children":682},[683],{"type":254,"text":684,"bold":21},"Ein schlankeres ITSM passt, wenn …",{"type":348,"format":349,"children":686},[687],{"type":352,"children":688},[689],{"type":254,"text":690},"du Ticketing, Servicekatalog und Change brauchst, aber ohne Plattform-Projekt.",{"type":251,"children":692},[693],{"type":254,"text":694,"bold":21},"SuperSupport passt, wenn …",{"type":348,"format":349,"children":696},[697,701,705,709],{"type":352,"children":698},[699],{"type":254,"text":700},"der Engpass der 1st-Level ist – wiederkehrende Anwenderanfragen, die Techniker-Zeit binden,",{"type":352,"children":702},[703],{"type":254,"text":704},"Anfragen direkt am Windows- oder Mac-Arbeitsplatz gelöst werden sollen,",{"type":352,"children":706},[707],{"type":254,"text":708},"Daten und KI-Modell in der EU bleiben sollen,",{"type":352,"children":710},[711,713,717,719,723],{"type":254,"text":712},"du als interne IT (",{"type":442,"url":67,"children":714},[715],{"type":254,"text":716},"KI-Entlastung für IT-Teams",{"type":254,"text":718},") oder als Systemhaus (",{"type":442,"url":57,"children":720},[721],{"type":254,"text":722},"KI-Support für MSPs",{"type":254,"text":724},") ohne ITSM-Einführung starten willst.",{"type":251,"children":726},[727],{"type":254,"text":728},"Beides lässt sich auch kombinieren: SuperSupport löst im Chat, was lösbar ist, und übergibt den Rest als Ticket an ein bestehendes System.",{"type":286,"image":730,"children":736},{"id":539,"documentId":540,"name":541,"alternativeText":542,"caption":10,"width":292,"height":543,"formats":731,"hash":572,"ext":298,"mime":299,"size":573,"url":574,"previewUrl":10,"provider":332,"createdAt":575,"updatedAt":575},{"thumbnail":732,"large":733,"small":734,"medium":735},{"name":546,"hash":547,"ext":298,"mime":299,"path":10,"width":300,"height":548,"size":549,"sizeInBytes":550,"url":551},{"name":553,"hash":554,"ext":298,"mime":299,"path":10,"width":308,"height":217,"size":555,"sizeInBytes":556,"url":557},{"name":559,"hash":560,"ext":298,"mime":299,"path":10,"width":324,"height":561,"size":562,"sizeInBytes":563,"url":564},{"name":566,"hash":567,"ext":298,"mime":299,"path":10,"width":316,"height":568,"size":569,"sizeInBytes":570,"url":571},[737],{"type":254,"text":336},{"type":263,"level":25,"children":739},[740],{"type":254,"text":741},"Was bietet SuperSupport?",{"type":251,"children":743},[744],{"type":254,"text":745},"SuperSupport übernimmt den 1st-Level-IT-Support per Chat: Der Anwender schildert sein Problem, der Agent diagnostiziert direkt am Gerät, behebt Gefahrloses selbst und legt alles Heikle der IT zur Freigabe vor. Jeder Schritt wird protokolliert, jeder Chat ist zugleich der Fall. Entwickelt in Österreich, betrieben in der EU.",{"type":286,"image":747,"children":786},{"id":748,"documentId":749,"name":750,"alternativeText":751,"caption":10,"width":292,"height":752,"formats":753,"hash":782,"ext":298,"mime":299,"size":783,"url":784,"previewUrl":10,"provider":332,"createdAt":785,"updatedAt":785},3588,"fg5ga3j1ihjmlegwpgxaxrni","servicenow-alternative-faq-de.webp","ServiceNow Alternative für den Mittelstand – häufige Fragen",695,{"thumbnail":754,"medium":761,"small":768,"large":775},{"name":755,"hash":756,"ext":298,"mime":299,"path":10,"width":300,"height":757,"size":758,"sizeInBytes":759,"url":760},"thumbnail_servicenow-alternative-faq-de.webp","thumbnail_servicenow_alternative_faq_de_1e5a32911f",142,2.58,2582,"\u002Fuploads\u002Fthumbnail_servicenow_alternative_faq_de_1e5a32911f.webp",{"name":762,"hash":763,"ext":298,"mime":299,"path":10,"width":316,"height":764,"size":765,"sizeInBytes":766,"url":767},"medium_servicenow-alternative-faq-de.webp","medium_servicenow_alternative_faq_de_1e5a32911f",434,13.4,13400,"\u002Fuploads\u002Fmedium_servicenow_alternative_faq_de_1e5a32911f.webp",{"name":769,"hash":770,"ext":298,"mime":299,"path":10,"width":324,"height":771,"size":772,"sizeInBytes":773,"url":774},"small_servicenow-alternative-faq-de.webp","small_servicenow_alternative_faq_de_1e5a32911f",290,7.15,7152,"\u002Fuploads\u002Fsmall_servicenow_alternative_faq_de_1e5a32911f.webp",{"name":776,"hash":777,"ext":298,"mime":299,"path":10,"width":308,"height":778,"size":779,"sizeInBytes":780,"url":781},"large_servicenow-alternative-faq-de.webp","large_servicenow_alternative_faq_de_1e5a32911f",579,19.01,19006,"\u002Fuploads\u002Flarge_servicenow_alternative_faq_de_1e5a32911f.webp","servicenow_alternative_faq_de_1e5a32911f",25.65,"\u002Fuploads\u002Fservicenow_alternative_faq_de_1e5a32911f.webp","2026-10-11T06:50:19.829Z",[787],{"type":254,"text":336},{"type":263,"level":25,"children":789},[790],{"type":254,"text":791},"Häufige Fragen",{"type":263,"level":4,"children":793},[794],{"type":254,"text":795},"Was kostet ServiceNow ITSM?",{"type":251,"children":797},[798],{"type":254,"text":799},"ServiceNow veröffentlicht keine Preise. Marktschätzungen liegen zwischen etwa 70 und über 200 US-Dollar pro Fulfiller (IT-Mitarbeiter) und Monat, je nach Stufe. Dazu kommen Einführungskosten, die im ersten Jahr oft ein Mehrfaches der Lizenzkosten betragen.",{"type":263,"level":4,"children":801},[802],{"type":254,"text":803},"Welche Pakete bietet ServiceNow seit 2026 an?",{"type":251,"children":805},[806],{"type":254,"text":807},"Im April 2026 hat ServiceNow seine ITSM-Pakete auf drei Stufen umgestellt: Foundation, Advanced und Prime. Alle enthalten KI-Funktionen, deren Nutzung aber gegen ein vertraglich festgelegtes Kontingent abgerechnet wird.",{"type":263,"level":4,"children":809},[810],{"type":254,"text":811},"Ist ServiceNow für mittelständische Unternehmen geeignet?",{"type":251,"children":813},[814],{"type":254,"text":815},"Technisch ja, wirtschaftlich oft nicht. Einführung, Betrieb und Anpassungen sind auf große IT-Organisationen mit eigenen Plattform-Teams ausgelegt. Für 50 bis 500 Arbeitsplätze gibt es meist passendere Lösungen.",{"type":263,"level":4,"children":817},[818],{"type":254,"text":819},"Gehört Moveworks jetzt zu ServiceNow?",{"type":251,"children":821},[822],{"type":254,"text":823},"Ja. ServiceNow hat Moveworks im Dezember 2025 übernommen und baut dessen KI-Assistenten in das eigene Angebot ein.",{"type":263,"level":4,"children":825},[826],{"type":254,"text":827},"Brauche ich für KI im IT-Support ein großes ITSM wie ServiceNow?",{"type":251,"children":829},[830],{"type":254,"text":831},"Nein. Lösungen wie SuperSupport bringen den KI-Support für Endanwender mit, ohne dass vorher ein ITSM eingeführt werden muss. Der Chat ist selbst der Fall.","2026-11-02T06:00:05.908Z","2026-10-11T06:50:20.109Z","2026-11-02T06:00:05.915Z","2026-11-02T06:00:05.925Z",{"id":837,"documentId":838,"url":839,"alternativeText":246,"width":292,"height":840,"formats":841},3576,"wyhb87n7r6d3x0rur1h8pckp","\u002Fuploads\u002Fservicenow_alternative_cover_fd446ec12d.webp",675,{"thumbnail":842,"small":849,"medium":856,"large":863},{"name":843,"hash":844,"ext":298,"mime":299,"path":10,"width":300,"height":845,"size":846,"sizeInBytes":847,"url":848},"thumbnail_servicenow-alternative-cover.webp","thumbnail_servicenow_alternative_cover_fd446ec12d",138,1.83,1828,"\u002Fuploads\u002Fthumbnail_servicenow_alternative_cover_fd446ec12d.webp",{"name":850,"hash":851,"ext":298,"mime":299,"path":10,"width":324,"height":852,"size":853,"sizeInBytes":854,"url":855},"small_servicenow-alternative-cover.webp","small_servicenow_alternative_cover_fd446ec12d",281,4.99,4986,"\u002Fuploads\u002Fsmall_servicenow_alternative_cover_fd446ec12d.webp",{"name":857,"hash":858,"ext":298,"mime":299,"path":10,"width":316,"height":859,"size":860,"sizeInBytes":861,"url":862},"medium_servicenow-alternative-cover.webp","medium_servicenow_alternative_cover_fd446ec12d",422,8.22,8222,"\u002Fuploads\u002Fmedium_servicenow_alternative_cover_fd446ec12d.webp",{"name":864,"hash":865,"ext":298,"mime":299,"path":10,"width":308,"height":866,"size":867,"sizeInBytes":868,"url":869},"large_servicenow-alternative-cover.webp","large_servicenow_alternative_cover_fd446ec12d",562,11.43,11428,"\u002Fuploads\u002Flarge_servicenow_alternative_cover_fd446ec12d.webp",{"id":130,"documentId":131,"name":132,"slug":133},[],[873],{"id":874,"documentId":245,"locale":128,"slug":247},1157,{"id":876,"documentId":877,"name":878,"slug":879,"role":880,"bio":881,"linkedinUrl":882,"avatar":883},7,"gafgpy5vyz0n7r7qk64omb84","Nico Haslberger","nico-haslberger","CEO & Co-Founder","Nico Haslberger ist Co-Founder & CEO von SuperSupport.ai. Mit langjähriger Erfahrung als IT-Techniker kennt er die Probleme im IT-Support aus erster Hand: von überlasteten Helpdesks bis zu wiederkehrenden Tickets, die Teams ausbremsen. Dieses Wissen steckt heute in jedem Feature der Plattform. Er sorgt dafür, dass SuperSupport.ai genau die Probleme löst, die er selbst jahrelang erlebt hat.","https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fnico-haslberger\u002F",{"id":25,"documentId":884,"url":885,"alternativeText":10,"formats":886},"neexw5t2sc6qnh23vm222eos","\u002Fuploads\u002F1764073025915_009fd06518.png",{"thumbnail":887,"small":896},{"name":888,"hash":889,"ext":890,"mime":891,"path":10,"width":892,"height":892,"size":893,"sizeInBytes":894,"url":895},"thumbnail_1764073025915.png","thumbnail_1764073025915_009fd06518",".png","image\u002Fpng",156,51.27,51268,"\u002Fuploads\u002Fthumbnail_1764073025915_009fd06518.png",{"name":897,"hash":898,"ext":890,"mime":891,"path":10,"width":324,"height":324,"size":899,"sizeInBytes":900,"url":901},"small_1764073025915.png","small_1764073025915_009fd06518",381.57,381568,"\u002Fuploads\u002Fsmall_1764073025915_009fd06518.png",{"id":903,"metaTitle":246,"metaDescription":248,"ogTitle":246,"ogDescription":248,"canonicalUrl":10,"noIndex":47,"ogImage":904},1656,{"id":905,"documentId":906,"url":907,"alternativeText":246,"width":292,"height":908},3580,"xpse4f29qy9tqb3i66d1k7op","\u002Fuploads\u002Fservicenow_alternative_og_de_6fa4b9d8ff.webp",630,[910,911,912,913,914,915,916,917,918,919,920,921,922,923,924,925,926,927,928,929,930,931,932,933,934,935,936,937,938,939,940,941,942,943,944,945,946,947,948,949,950,951,952,953,954,955,956,247,957,958,959,960,961,962,963,964,965,966,967,968,969,970,971,972,973,974,975,976,977,978,979,980,981,982,983,984],"was-1st-level-ki-kann-und-was-nicht","freshservice-alternative","internetverbindung-instabil","warum-kein-passwort-reset-per-ki","ninjaone-alternative","pruefen-ob-alle-updates-installiert","warum-keine-benutzerverwaltung-per-ki","atera-alternative","netzlaufwerk-getrennt","warum-keine-bildschirmuebernahme-per-ki","topdesk-alternative","onedrive-synchronisiert-nicht","warum-keine-firewall-aenderungen-per-ki","matrix42-alternative","runbooks-it-support-branchensoftware","warum-keine-serverwartung-per-ki","intune-alternative","festplatte-voll-was-loeschen","warum-keine-softwareverteilung-per-ki","moveworks-alternative","programm-installieren-ohne-adminrechte","haloitsm-alternative","phishing-mail-microsoft-erkennen","dockingstation-funktioniert-nicht","drucker-offline-windows","hohe-cpu-und-ram-auslastung","vpn-authentifizierung-fehlgeschlagen","drucker-druckt-nicht-druckwarteschlange","outlook-stuerzt-ab","programm-reagiert-nicht","dsgvo-ki-support","aisera-alternative","teams-kamera-mikrofon-funktioniert-nicht","ki-agenten-zusammenarbeit-it-support","windows-update-fehler-installieren","teamviewer-alternative","willkommen-in-der-zukunft-des-it-supports","warum-wir-supersupport-ai-gegruendet-haben","5-it-tickets-in-60-sekunden","7-anzeichen-it-support-ueberfordert","outlook-haengt-bei-profil-wird-geladen","ki-chatbot-it-support-scheitert","excel-datei-gesperrt-durch-anderen-benutzer","rezolve-ai-alternative","laptop-langsam-was-tun","ereignisanzeige-fehler-finden","ist-mein-mac-sicher","app-startet-nicht-datei-von-anderem-prozess-verwendet","ki-it-support-freigabe-4-augen-prinzip","office-anmeldung-funktioniert-nicht","jira-service-management-alternative","pc-startet-langsam","it-monitoring-kmu","postfach-ausgeschiedener-mitarbeiter","anydesk-alternative","zweiter-monitor-wird-nicht-erkannt","it-tickets-schlecht-dokumentiert","bluescreen-was-tun","superops-alternative","datenresidenz-eu-was-heisst-das","it-support-maschinenbau","kein-ton-laptop-windows-mac","jamf-alternative","tastatur-maus-reagiert-nicht","eskalation-it-support-uebergabe","windows-server-faehrt-jede-stunde-herunter","sysaid-alternative","bitlocker-wiederherstellungsschluessel","it-support-kanzlei","geloeschte-datei-wiederherstellen","datto-rmm-alternative","microsoft-sms-mfa-abschaltung-passkeys","ki-agent-it-support-leitplanken","schatten-ki-im-unternehmen","otrs-alternative",{"data":986,"meta":1252},[987,1030,1084,1126,1169,1211],{"id":988,"documentId":989,"title":990,"slug":984,"excerpt":991,"publishedAt":992,"readingTime":139,"featured":47,"publishedDate":993,"coverImage":994,"category":1023,"tags":1024,"author":1025},1212,"fhbryi8s2tjidnxvx3gpo9bq","OTRS Alternative: Znuny, OTOBO, KIX oder KI-Support?","Seit die OTRS Community Edition eingestellt ist, suchen viele eine Alternative. Die Forks im Überblick – und wann ein KI-Support am Gerät die bessere Ergänzung ist.","2026-11-13T06:00:02.486Z","2026-11-13T06:00:02.465Z",{"id":995,"documentId":996,"url":997,"alternativeText":990,"width":292,"height":840,"formats":998},2755,"vnn4ixqm4r4udag9r2cpz1cg","\u002Fuploads\u002Fotrs_alternative_cover_e68163bc67.webp",{"thumbnail":999,"large":1005,"small":1011,"medium":1017},{"name":1000,"hash":1001,"ext":298,"mime":299,"path":10,"width":300,"height":845,"size":1002,"sizeInBytes":1003,"url":1004},"thumbnail_otrs-alternative-cover.webp","thumbnail_otrs_alternative_cover_e68163bc67",1.85,1852,"\u002Fuploads\u002Fthumbnail_otrs_alternative_cover_e68163bc67.webp",{"name":1006,"hash":1007,"ext":298,"mime":299,"path":10,"width":308,"height":866,"size":1008,"sizeInBytes":1009,"url":1010},"large_otrs-alternative-cover.webp","large_otrs_alternative_cover_e68163bc67",11.76,11756,"\u002Fuploads\u002Flarge_otrs_alternative_cover_e68163bc67.webp",{"name":1012,"hash":1013,"ext":298,"mime":299,"path":10,"width":324,"height":852,"size":1014,"sizeInBytes":1015,"url":1016},"small_otrs-alternative-cover.webp","small_otrs_alternative_cover_e68163bc67",4.98,4980,"\u002Fuploads\u002Fsmall_otrs_alternative_cover_e68163bc67.webp",{"name":1018,"hash":1019,"ext":298,"mime":299,"path":10,"width":316,"height":859,"size":1020,"sizeInBytes":1021,"url":1022},"medium_otrs-alternative-cover.webp","medium_otrs_alternative_cover_e68163bc67",8.55,8550,"\u002Fuploads\u002Fmedium_otrs_alternative_cover_e68163bc67.webp",{"id":130,"documentId":131,"name":132,"slug":133},[],{"id":876,"documentId":877,"name":878,"slug":879,"avatar":1026},{"id":25,"documentId":884,"url":885,"alternativeText":10,"formats":1027},{"thumbnail":1028,"small":1029},{"name":888,"hash":889,"ext":890,"mime":891,"path":10,"width":892,"height":892,"size":893,"sizeInBytes":894,"url":895},{"name":897,"hash":898,"ext":890,"mime":891,"path":10,"width":324,"height":324,"size":899,"sizeInBytes":900,"url":901},{"id":1031,"documentId":1032,"title":1033,"slug":983,"excerpt":1034,"publishedAt":1035,"readingTime":130,"featured":47,"publishedDate":1036,"coverImage":1037,"category":1066,"tags":1067,"author":1068},1210,"j0powe85lptu8gl4iaq64n8a","Schatten-KI im Unternehmen: erkennen, regeln, ersetzen","Mitarbeiter nutzen KI-Tools, von denen die IT nichts weiß – mit Kundendaten, Verträgen und Code. Wie du Schatten-KI erkennst, sinnvoll regelst und bessere Alternativen anbietest.","2026-11-13T06:00:02.328Z","2026-11-13T06:00:02.301Z",{"id":1038,"documentId":1039,"url":1040,"alternativeText":1033,"width":292,"height":840,"formats":1041},3474,"rryi2g3du8s39iuop0oh89se","\u002Fuploads\u002Fschatten_ki_im_unternehmen_cover_7f6dcae222.webp",{"thumbnail":1042,"medium":1048,"large":1054,"small":1060},{"name":1043,"hash":1044,"ext":298,"mime":299,"path":10,"width":300,"height":845,"size":1045,"sizeInBytes":1046,"url":1047},"thumbnail_schatten-ki-im-unternehmen-cover.webp","thumbnail_schatten_ki_im_unternehmen_cover_7f6dcae222",1.77,1770,"\u002Fuploads\u002Fthumbnail_schatten_ki_im_unternehmen_cover_7f6dcae222.webp",{"name":1049,"hash":1050,"ext":298,"mime":299,"path":10,"width":316,"height":859,"size":1051,"sizeInBytes":1052,"url":1053},"medium_schatten-ki-im-unternehmen-cover.webp","medium_schatten_ki_im_unternehmen_cover_7f6dcae222",7.89,7894,"\u002Fuploads\u002Fmedium_schatten_ki_im_unternehmen_cover_7f6dcae222.webp",{"name":1055,"hash":1056,"ext":298,"mime":299,"path":10,"width":308,"height":866,"size":1057,"sizeInBytes":1058,"url":1059},"large_schatten-ki-im-unternehmen-cover.webp","large_schatten_ki_im_unternehmen_cover_7f6dcae222",10.8,10802,"\u002Fuploads\u002Flarge_schatten_ki_im_unternehmen_cover_7f6dcae222.webp",{"name":1061,"hash":1062,"ext":298,"mime":299,"path":10,"width":324,"height":852,"size":1063,"sizeInBytes":1064,"url":1065},"small_schatten-ki-im-unternehmen-cover.webp","small_schatten_ki_im_unternehmen_cover_7f6dcae222",4.54,4540,"\u002Fuploads\u002Fsmall_schatten_ki_im_unternehmen_cover_7f6dcae222.webp",{"id":130,"documentId":131,"name":132,"slug":133},[],{"id":139,"documentId":1069,"name":1070,"slug":1071,"avatar":1072},"e5s89b0ulcqd4ad162rpx475","Timo Haslberger","timo-haslberger",{"id":120,"documentId":1073,"url":1074,"alternativeText":10,"formats":1075},"e9u6a4szqhje26xh5drsgxxb","\u002Fuploads\u002F1772445285182_78dd9b4bd9.jpeg",{"thumbnail":1076},{"name":1077,"hash":1078,"ext":1079,"mime":1080,"path":10,"width":892,"height":892,"size":1081,"sizeInBytes":1082,"url":1083},"thumbnail_1772445285182.jpeg","thumbnail_1772445285182_78dd9b4bd9",".jpeg","image\u002Fjpeg",4.18,4177,"\u002Fuploads\u002Fthumbnail_1772445285182_78dd9b4bd9.jpeg",{"id":1085,"documentId":1086,"title":1087,"slug":982,"excerpt":1088,"publishedAt":1089,"readingTime":139,"featured":47,"publishedDate":1090,"coverImage":1091,"category":1120,"tags":1121,"author":1122},1208,"z0c3s4uv7rirw3g58zyu0zns","KI-Agent im IT-Support: Leitplanken, die wirklich halten","Ein KI-Agent am Rechner braucht Grenzen, die nicht im Prompt stehen: Schutzliste, gesperrte Aktionen, Freigaben mit Ablauf. So sieht das in der Praxis aus.","2026-11-13T06:00:01.942Z","2026-11-13T06:00:01.890Z",{"id":1092,"documentId":1093,"url":1094,"alternativeText":1087,"width":292,"height":840,"formats":1095},2008,"kb5bmiuxmce7fnsj2jaiktzf","\u002Fuploads\u002Fki_agent_it_support_leitplanken_cover_e17520c073.webp",{"thumbnail":1096,"large":1102,"medium":1108,"small":1114},{"name":1097,"hash":1098,"ext":298,"mime":299,"path":10,"width":300,"height":845,"size":1099,"sizeInBytes":1100,"url":1101},"thumbnail_ki-agent-it-support-leitplanken-cover.webp","thumbnail_ki_agent_it_support_leitplanken_cover_e17520c073",1.78,1776,"\u002Fuploads\u002Fthumbnail_ki_agent_it_support_leitplanken_cover_e17520c073.webp",{"name":1103,"hash":1104,"ext":298,"mime":299,"path":10,"width":308,"height":866,"size":1105,"sizeInBytes":1106,"url":1107},"large_ki-agent-it-support-leitplanken-cover.webp","large_ki_agent_it_support_leitplanken_cover_e17520c073",11.1,11096,"\u002Fuploads\u002Flarge_ki_agent_it_support_leitplanken_cover_e17520c073.webp",{"name":1109,"hash":1110,"ext":298,"mime":299,"path":10,"width":316,"height":859,"size":1111,"sizeInBytes":1112,"url":1113},"medium_ki-agent-it-support-leitplanken-cover.webp","medium_ki_agent_it_support_leitplanken_cover_e17520c073",8.14,8136,"\u002Fuploads\u002Fmedium_ki_agent_it_support_leitplanken_cover_e17520c073.webp",{"name":1115,"hash":1116,"ext":298,"mime":299,"path":10,"width":324,"height":852,"size":1117,"sizeInBytes":1118,"url":1119},"small_ki-agent-it-support-leitplanken-cover.webp","small_ki_agent_it_support_leitplanken_cover_e17520c073",4.67,4666,"\u002Fuploads\u002Fsmall_ki_agent_it_support_leitplanken_cover_e17520c073.webp",{"id":130,"documentId":131,"name":132,"slug":133},[],{"id":139,"documentId":1069,"name":1070,"slug":1071,"avatar":1123},{"id":120,"documentId":1073,"url":1074,"alternativeText":10,"formats":1124},{"thumbnail":1125},{"name":1077,"hash":1078,"ext":1079,"mime":1080,"path":10,"width":892,"height":892,"size":1081,"sizeInBytes":1082,"url":1083},{"id":1127,"documentId":1128,"title":1129,"slug":981,"excerpt":1130,"publishedAt":1131,"readingTime":130,"featured":47,"publishedDate":1132,"coverImage":1133,"category":1162,"tags":1163,"author":1164},1206,"me1r9y48j8l5gmhq3fs8mz83","Microsoft schaltet SMS-MFA ab: Passkeys bis Februar 2027","Microsoft beendet die SMS- und Anruf-Anmeldung in Entra ID am 1. Februar 2027. Was sich ändert, wen es trifft und wie du deine Benutzer rechtzeitig auf Passkeys umstellst.","2026-11-12T06:00:02.759Z","2026-11-12T06:00:02.740Z",{"id":1134,"documentId":1135,"url":1136,"alternativeText":1129,"width":292,"height":840,"formats":1137},2543,"j1rx2pqytmnn19stgmgds0mb","\u002Fuploads\u002Fmicrosoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe.webp",{"thumbnail":1138,"large":1144,"medium":1150,"small":1156},{"name":1139,"hash":1140,"ext":298,"mime":299,"path":10,"width":300,"height":845,"size":1141,"sizeInBytes":1142,"url":1143},"thumbnail_microsoft-sms-mfa-abschaltung-passkeys-cover.webp","thumbnail_microsoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe",1.82,1820,"\u002Fuploads\u002Fthumbnail_microsoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe.webp",{"name":1145,"hash":1146,"ext":298,"mime":299,"path":10,"width":308,"height":866,"size":1147,"sizeInBytes":1148,"url":1149},"large_microsoft-sms-mfa-abschaltung-passkeys-cover.webp","large_microsoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe",11.48,11478,"\u002Fuploads\u002Flarge_microsoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe.webp",{"name":1151,"hash":1152,"ext":298,"mime":299,"path":10,"width":316,"height":859,"size":1153,"sizeInBytes":1154,"url":1155},"medium_microsoft-sms-mfa-abschaltung-passkeys-cover.webp","medium_microsoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe",8.3,8298,"\u002Fuploads\u002Fmedium_microsoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe.webp",{"name":1157,"hash":1158,"ext":298,"mime":299,"path":10,"width":324,"height":852,"size":1159,"sizeInBytes":1160,"url":1161},"small_microsoft-sms-mfa-abschaltung-passkeys-cover.webp","small_microsoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe",4.87,4874,"\u002Fuploads\u002Fsmall_microsoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe.webp",{"id":130,"documentId":131,"name":132,"slug":133},[],{"id":876,"documentId":877,"name":878,"slug":879,"avatar":1165},{"id":25,"documentId":884,"url":885,"alternativeText":10,"formats":1166},{"thumbnail":1167,"small":1168},{"name":888,"hash":889,"ext":890,"mime":891,"path":10,"width":892,"height":892,"size":893,"sizeInBytes":894,"url":895},{"name":897,"hash":898,"ext":890,"mime":891,"path":10,"width":324,"height":324,"size":899,"sizeInBytes":900,"url":901},{"id":1170,"documentId":1171,"title":1172,"slug":980,"excerpt":1173,"publishedAt":1174,"readingTime":130,"featured":47,"publishedDate":1175,"coverImage":1176,"category":1204,"tags":1205,"author":1206},1204,"p9psgi7jsm8idc54otfce0ld","Datto RMM Alternative oder Ergänzung? Vergleich für MSPs","Datto RMM gehört zu Kaseya und ist das RMM hinter Kaseya 365. Wann eine Datto RMM Alternative passt und wann ein KI-Support für Anwender die bessere Ergänzung ist.","2026-11-12T06:00:02.611Z","2026-11-12T06:00:02.591Z",{"id":316,"documentId":1177,"url":1178,"alternativeText":1172,"width":292,"height":840,"formats":1179},"tui3mm71wkd1q55z6xhy6214","\u002Fuploads\u002Fdatto_rmm_alternative_cover_9c9f57c6c5.webp",{"thumbnail":1180,"large":1186,"medium":1192,"small":1198},{"name":1181,"hash":1182,"ext":298,"mime":299,"path":10,"width":300,"height":845,"size":1183,"sizeInBytes":1184,"url":1185},"thumbnail_datto-rmm-alternative-cover.webp","thumbnail_datto_rmm_alternative_cover_9c9f57c6c5",1.76,1760,"\u002Fuploads\u002Fthumbnail_datto_rmm_alternative_cover_9c9f57c6c5.webp",{"name":1187,"hash":1188,"ext":298,"mime":299,"path":10,"width":308,"height":866,"size":1189,"sizeInBytes":1190,"url":1191},"large_datto-rmm-alternative-cover.webp","large_datto_rmm_alternative_cover_9c9f57c6c5",11.31,11310,"\u002Fuploads\u002Flarge_datto_rmm_alternative_cover_9c9f57c6c5.webp",{"name":1193,"hash":1194,"ext":298,"mime":299,"path":10,"width":316,"height":859,"size":1195,"sizeInBytes":1196,"url":1197},"medium_datto-rmm-alternative-cover.webp","medium_datto_rmm_alternative_cover_9c9f57c6c5",8.33,8334,"\u002Fuploads\u002Fmedium_datto_rmm_alternative_cover_9c9f57c6c5.webp",{"name":1199,"hash":1200,"ext":298,"mime":299,"path":10,"width":324,"height":852,"size":1201,"sizeInBytes":1202,"url":1203},"small_datto-rmm-alternative-cover.webp","small_datto_rmm_alternative_cover_9c9f57c6c5",5.02,5016,"\u002Fuploads\u002Fsmall_datto_rmm_alternative_cover_9c9f57c6c5.webp",{"id":130,"documentId":131,"name":132,"slug":133},[],{"id":876,"documentId":877,"name":878,"slug":879,"avatar":1207},{"id":25,"documentId":884,"url":885,"alternativeText":10,"formats":1208},{"thumbnail":1209,"small":1210},{"name":888,"hash":889,"ext":890,"mime":891,"path":10,"width":892,"height":892,"size":893,"sizeInBytes":894,"url":895},{"name":897,"hash":898,"ext":890,"mime":891,"path":10,"width":324,"height":324,"size":899,"sizeInBytes":900,"url":901},{"id":1212,"documentId":1213,"title":1214,"slug":979,"excerpt":1215,"publishedAt":1216,"readingTime":139,"featured":47,"publishedDate":1217,"coverImage":1218,"category":1245,"tags":1246,"author":1247},1202,"dyssv5o8pgob8avblsvbqvc4","Gelöschte Datei wiederherstellen: Alle Wege im Büro","Datei gelöscht, überschrieben oder nicht gespeichert? So holst du sie zurück – Papierkorb, OneDrive- und SharePoint-Papierkorb, Versionsverlauf, Office-AutoWiederherstellung, Vorgängerversionen und Time Machine.","2026-11-12T06:00:02.240Z","2026-11-12T06:00:02.217Z",{"id":1219,"documentId":1220,"url":1221,"alternativeText":1214,"width":292,"height":840,"formats":1222},1350,"ij0udj2bq1qo9e1q3w0tveug","\u002Fuploads\u002Fgeloeschte_datei_wiederherstellen_cover_71db17841a.webp",{"thumbnail":1223,"large":1228,"medium":1234,"small":1240},{"name":1224,"hash":1225,"ext":298,"mime":299,"path":10,"width":300,"height":845,"size":1183,"sizeInBytes":1226,"url":1227},"thumbnail_geloeschte-datei-wiederherstellen-cover.webp","thumbnail_geloeschte_datei_wiederherstellen_cover_71db17841a",1762,"\u002Fuploads\u002Fthumbnail_geloeschte_datei_wiederherstellen_cover_71db17841a.webp",{"name":1229,"hash":1230,"ext":298,"mime":299,"path":10,"width":308,"height":866,"size":1231,"sizeInBytes":1232,"url":1233},"large_geloeschte-datei-wiederherstellen-cover.webp","large_geloeschte_datei_wiederherstellen_cover_71db17841a",11.26,11264,"\u002Fuploads\u002Flarge_geloeschte_datei_wiederherstellen_cover_71db17841a.webp",{"name":1235,"hash":1236,"ext":298,"mime":299,"path":10,"width":316,"height":859,"size":1237,"sizeInBytes":1238,"url":1239},"medium_geloeschte-datei-wiederherstellen-cover.webp","medium_geloeschte_datei_wiederherstellen_cover_71db17841a",8.1,8102,"\u002Fuploads\u002Fmedium_geloeschte_datei_wiederherstellen_cover_71db17841a.webp",{"name":1241,"hash":1242,"ext":298,"mime":299,"path":10,"width":324,"height":852,"size":1117,"sizeInBytes":1243,"url":1244},"small_geloeschte-datei-wiederherstellen-cover.webp","small_geloeschte_datei_wiederherstellen_cover_71db17841a",4670,"\u002Fuploads\u002Fsmall_geloeschte_datei_wiederherstellen_cover_71db17841a.webp",{"id":120,"documentId":121,"name":122,"slug":123},[],{"id":876,"documentId":877,"name":878,"slug":879,"avatar":1248},{"id":25,"documentId":884,"url":885,"alternativeText":10,"formats":1249},{"thumbnail":1250,"small":1251},{"name":888,"hash":889,"ext":890,"mime":891,"path":10,"width":892,"height":892,"size":893,"sizeInBytes":894,"url":895},{"name":897,"hash":898,"ext":890,"mime":891,"path":10,"width":324,"height":324,"size":899,"sizeInBytes":900,"url":901},{"pagination":1253},{"page":120,"pageSize":24,"pageCount":1254,"total":1255},13,76,{"data":1257,"meta":1312},[1258,1272,1285,1298],{"publishedDate":993,"publishedAt":992,"id":988,"documentId":989,"title":990,"slug":984,"excerpt":991,"readingTime":139,"featured":47,"coverImage":1259,"category":1265,"tags":1266,"author":1267},{"id":995,"documentId":996,"url":997,"alternativeText":990,"width":292,"height":840,"formats":1260},{"thumbnail":1261,"large":1262,"small":1263,"medium":1264},{"name":1000,"hash":1001,"ext":298,"mime":299,"path":10,"width":300,"height":845,"size":1002,"sizeInBytes":1003,"url":1004},{"name":1006,"hash":1007,"ext":298,"mime":299,"path":10,"width":308,"height":866,"size":1008,"sizeInBytes":1009,"url":1010},{"name":1012,"hash":1013,"ext":298,"mime":299,"path":10,"width":324,"height":852,"size":1014,"sizeInBytes":1015,"url":1016},{"name":1018,"hash":1019,"ext":298,"mime":299,"path":10,"width":316,"height":859,"size":1020,"sizeInBytes":1021,"url":1022},{"id":130,"documentId":131,"name":132,"slug":133},[],{"id":876,"documentId":877,"name":878,"slug":879,"avatar":1268},{"id":25,"documentId":884,"url":885,"alternativeText":10,"formats":1269},{"thumbnail":1270,"small":1271},{"name":888,"hash":889,"ext":890,"mime":891,"path":10,"width":892,"height":892,"size":893,"sizeInBytes":894,"url":895},{"name":897,"hash":898,"ext":890,"mime":891,"path":10,"width":324,"height":324,"size":899,"sizeInBytes":900,"url":901},{"publishedDate":1036,"publishedAt":1035,"id":1031,"documentId":1032,"title":1033,"slug":983,"excerpt":1034,"readingTime":130,"featured":47,"coverImage":1273,"category":1279,"tags":1280,"author":1281},{"id":1038,"documentId":1039,"url":1040,"alternativeText":1033,"width":292,"height":840,"formats":1274},{"thumbnail":1275,"medium":1276,"large":1277,"small":1278},{"name":1043,"hash":1044,"ext":298,"mime":299,"path":10,"width":300,"height":845,"size":1045,"sizeInBytes":1046,"url":1047},{"name":1049,"hash":1050,"ext":298,"mime":299,"path":10,"width":316,"height":859,"size":1051,"sizeInBytes":1052,"url":1053},{"name":1055,"hash":1056,"ext":298,"mime":299,"path":10,"width":308,"height":866,"size":1057,"sizeInBytes":1058,"url":1059},{"name":1061,"hash":1062,"ext":298,"mime":299,"path":10,"width":324,"height":852,"size":1063,"sizeInBytes":1064,"url":1065},{"id":130,"documentId":131,"name":132,"slug":133},[],{"id":139,"documentId":1069,"name":1070,"slug":1071,"avatar":1282},{"id":120,"documentId":1073,"url":1074,"alternativeText":10,"formats":1283},{"thumbnail":1284},{"name":1077,"hash":1078,"ext":1079,"mime":1080,"path":10,"width":892,"height":892,"size":1081,"sizeInBytes":1082,"url":1083},{"publishedDate":1090,"publishedAt":1089,"id":1085,"documentId":1086,"title":1087,"slug":982,"excerpt":1088,"readingTime":139,"featured":47,"coverImage":1286,"category":1292,"tags":1293,"author":1294},{"id":1092,"documentId":1093,"url":1094,"alternativeText":1087,"width":292,"height":840,"formats":1287},{"thumbnail":1288,"large":1289,"medium":1290,"small":1291},{"name":1097,"hash":1098,"ext":298,"mime":299,"path":10,"width":300,"height":845,"size":1099,"sizeInBytes":1100,"url":1101},{"name":1103,"hash":1104,"ext":298,"mime":299,"path":10,"width":308,"height":866,"size":1105,"sizeInBytes":1106,"url":1107},{"name":1109,"hash":1110,"ext":298,"mime":299,"path":10,"width":316,"height":859,"size":1111,"sizeInBytes":1112,"url":1113},{"name":1115,"hash":1116,"ext":298,"mime":299,"path":10,"width":324,"height":852,"size":1117,"sizeInBytes":1118,"url":1119},{"id":130,"documentId":131,"name":132,"slug":133},[],{"id":139,"documentId":1069,"name":1070,"slug":1071,"avatar":1295},{"id":120,"documentId":1073,"url":1074,"alternativeText":10,"formats":1296},{"thumbnail":1297},{"name":1077,"hash":1078,"ext":1079,"mime":1080,"path":10,"width":892,"height":892,"size":1081,"sizeInBytes":1082,"url":1083},{"publishedDate":1132,"publishedAt":1131,"id":1127,"documentId":1128,"title":1129,"slug":981,"excerpt":1130,"readingTime":130,"featured":47,"coverImage":1299,"category":1305,"tags":1306,"author":1307},{"id":1134,"documentId":1135,"url":1136,"alternativeText":1129,"width":292,"height":840,"formats":1300},{"thumbnail":1301,"large":1302,"medium":1303,"small":1304},{"name":1139,"hash":1140,"ext":298,"mime":299,"path":10,"width":300,"height":845,"size":1141,"sizeInBytes":1142,"url":1143},{"name":1145,"hash":1146,"ext":298,"mime":299,"path":10,"width":308,"height":866,"size":1147,"sizeInBytes":1148,"url":1149},{"name":1151,"hash":1152,"ext":298,"mime":299,"path":10,"width":316,"height":859,"size":1153,"sizeInBytes":1154,"url":1155},{"name":1157,"hash":1158,"ext":298,"mime":299,"path":10,"width":324,"height":852,"size":1159,"sizeInBytes":1160,"url":1161},{"id":130,"documentId":131,"name":132,"slug":133},[],{"id":876,"documentId":877,"name":878,"slug":879,"avatar":1308},{"id":25,"documentId":884,"url":885,"alternativeText":10,"formats":1309},{"thumbnail":1310,"small":1311},{"name":888,"hash":889,"ext":890,"mime":891,"path":10,"width":892,"height":892,"size":893,"sizeInBytes":894,"url":895},{"name":897,"hash":898,"ext":890,"mime":891,"path":10,"width":324,"height":324,"size":899,"sizeInBytes":900,"url":901},{"pagination":1313},{"page":120,"pageSize":139,"pageCount":1314,"total":1315},9,34]