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hilft SuperSupport bei verdächtigen Mails?",{"type":251,"children":719},[720,722,726,728,732],{"type":254,"text":721},"„Ist diese Mail echt?“ ist eine Frage, die Mitarbeiter lieber zu oft als zu selten stellen sollten. Der SuperSupport-Agent nimmt sie im Chat entgegen, erklärt die Warnzeichen, zeigt, wie man die Mail als Anlage an die IT weiterleitet, und meldet den Fall – inklusive der Frage, ob schon geklickt wurde. Die Prüfung im Mailsystem bleibt bei der IT. Wie das für ",{"type":560,"url":67,"children":723},[724],{"type":254,"text":725},"interne IT-Teams",{"type":254,"text":727}," und ",{"type":560,"url":57,"children":729},[730],{"type":254,"text":731},"Systemhäuser",{"type":254,"text":733}," aussieht, steht auf den jeweiligen Seiten.",{"type":269,"level":25,"children":735},[736],{"type":254,"text":737},"Häufige Fragen",{"type":269,"level":4,"children":739},[740],{"type":254,"text":272},{"type":251,"children":742},[743],{"type":254,"text":744},"An der Absenderadresse (etwa gmail.com statt microsoft.com), an seltsamen Zeichenketten im Absendernamen, an Druck („läuft heute ab“), an leeren Mails mit Anhang oder Link und an Aufforderungen, sich über einen Link anzumelden. Microsoft verschickt keine Mails, in denen man sein Kennwort über einen Anhang bestätigen muss.",{"type":269,"level":4,"children":746},[747],{"type":254,"text":748},"Warum soll ich die Mail als Anlage weiterleiten und nicht als Screenshot?",{"type":251,"children":750},[751],{"type":254,"text":752},"Weil nur die Originalmail die Kopfzeilen enthält – also woher sie wirklich kam, über welche Server sie lief und ob SPF, DKIM und DMARC stimmen. Ein Screenshot zeigt nur, was der Angreifer zeigen will.",{"type":269,"level":4,"children":754},[755],{"type":254,"text":756},"Wie leite ich eine Mail in Outlook als Anlage weiter?",{"type":251,"children":758},[759],{"type":254,"text":760},"Mail markieren, dann Strg+Alt+F drücken – oder im Menü Weitere Antwortaktionen › Als Anlage weiterleiten wählen. Im neuen Outlook: Mail öffnen › Drei-Punkte-Menü › Weiterleiten als Anlage.",{"type":269,"level":4,"children":762},[763],{"type":254,"text":764},"Kann die IT solche Mails einfach sperren?",{"type":251,"children":766},[767],{"type":254,"text":768},"Einzelne Absender ja, das Muster oft nicht. Angreifer wechseln Absender und Inhalte ständig. Technisch ist eine solche Mail häufig unauffällig – eine normale Gmail-Mail mit PDF. Deshalb bleibt der Mensch die wichtigste Schutzschicht.",{"type":269,"level":4,"children":770},[771],{"type":254,"text":772},"Was tue ich, wenn ich schon geklickt habe?",{"type":251,"children":774},[775],{"type":254,"text":776},"Sofort die IT informieren. Wenn Zugangsdaten eingegeben wurden: Kennwort sofort ändern, alle Sitzungen abmelden lassen und die Anmeldungen der letzten Tage prüfen. Je schneller, desto besser.","2026-10-21T05:00:01.566Z","2026-10-11T06:49:00.793Z","2026-10-21T05:00:01.574Z","2026-10-21T05:00:01.584Z",{"id":782,"documentId":783,"url":784,"alternativeText":246,"width":331,"height":785,"formats":786},3187,"b44pvdvm9w06tx2nak9goqp6","\u002Fuploads\u002Fphishing_mail_microsoft_erkennen_cover_f117a760a0.webp",675,{"thumbnail":787,"large":794,"medium":801,"small":808},{"name":788,"hash":789,"ext":337,"mime":338,"path":10,"width":640,"height":790,"size":791,"sizeInBytes":792,"url":793},"thumbnail_phishing-mail-microsoft-erkennen-cover.webp","thumbnail_phishing_mail_microsoft_erkennen_cover_f117a760a0",138,1.78,1784,"\u002Fuploads\u002Fthumbnail_phishing_mail_microsoft_erkennen_cover_f117a760a0.webp",{"name":795,"hash":796,"ext":337,"mime":338,"path":10,"width":347,"height":797,"size":798,"sizeInBytes":799,"url":800},"large_phishing-mail-microsoft-erkennen-cover.webp","large_phishing_mail_microsoft_erkennen_cover_f117a760a0",562,11.36,11356,"\u002Fuploads\u002Flarge_phishing_mail_microsoft_erkennen_cover_f117a760a0.webp",{"name":802,"hash":803,"ext":337,"mime":338,"path":10,"width":363,"height":804,"size":805,"sizeInBytes":806,"url":807},"medium_phishing-mail-microsoft-erkennen-cover.webp","medium_phishing_mail_microsoft_erkennen_cover_f117a760a0",422,8.14,8138,"\u002Fuploads\u002Fmedium_phishing_mail_microsoft_erkennen_cover_f117a760a0.webp",{"name":809,"hash":810,"ext":337,"mime":338,"path":10,"width":355,"height":811,"size":812,"sizeInBytes":813,"url":814},"small_phishing-mail-microsoft-erkennen-cover.webp","small_phishing_mail_microsoft_erkennen_cover_f117a760a0",281,4.76,4756,"\u002Fuploads\u002Fsmall_phishing_mail_microsoft_erkennen_cover_f117a760a0.webp",{"id":120,"documentId":121,"name":122,"slug":123},[],[818],{"id":819,"documentId":245,"locale":128,"slug":820},1107,"microsoft-phishing-email",{"id":822,"documentId":823,"name":824,"slug":825,"role":826,"bio":827,"linkedinUrl":828,"avatar":829},7,"gafgpy5vyz0n7r7qk64omb84","Nico Haslberger","nico-haslberger","CEO & Co-Founder","Nico Haslberger ist Co-Founder & CEO von SuperSupport.ai. Mit langjähriger Erfahrung als IT-Techniker kennt er die Probleme im IT-Support aus erster Hand: von überlasteten Helpdesks bis zu wiederkehrenden Tickets, die Teams ausbremsen. Dieses Wissen steckt heute in jedem Feature der Plattform. Er sorgt dafür, dass SuperSupport.ai genau die Probleme löst, die er selbst jahrelang erlebt hat.","https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fnico-haslberger\u002F",{"id":25,"documentId":830,"url":831,"alternativeText":10,"formats":832},"neexw5t2sc6qnh23vm222eos","\u002Fuploads\u002F1764073025915_009fd06518.png",{"thumbnail":833,"small":841},{"name":834,"hash":835,"ext":836,"mime":837,"path":10,"width":340,"height":340,"size":838,"sizeInBytes":839,"url":840},"thumbnail_1764073025915.png","thumbnail_1764073025915_009fd06518",".png","image\u002Fpng",51.27,51268,"\u002Fuploads\u002Fthumbnail_1764073025915_009fd06518.png",{"name":842,"hash":843,"ext":836,"mime":837,"path":10,"width":355,"height":355,"size":844,"sizeInBytes":845,"url":846},"small_1764073025915.png","small_1764073025915_009fd06518",381.57,381568,"\u002Fuploads\u002Fsmall_1764073025915_009fd06518.png",{"id":848,"metaTitle":246,"metaDescription":849,"ogTitle":246,"ogDescription":849,"canonicalUrl":10,"noIndex":47,"ogImage":850},1550,"Mail vom „Microsoft Helpdesk“ warnt vor ablaufender Anmeldung? 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