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Jeder Schritt wird protokolliert, jeder Chat ist zugleich der Fall – und kann bei Bedarf als Ticket an ein bestehendes System übergeben werden. Entwickelt in Österreich.",{"type":305,"image":647,"children":686},{"id":648,"documentId":649,"name":650,"alternativeText":651,"caption":10,"width":311,"height":652,"formats":653,"hash":682,"ext":317,"mime":318,"size":683,"url":684,"previewUrl":10,"provider":351,"createdAt":685,"updatedAt":685},2765,"skvlpx5okfgapstf85koy188","otrs-alternative-faq-de.webp","OTRS Alternative: Znuny, OTOBO, KIX oder KI-Support – häufige Fragen",695,{"thumbnail":654,"large":661,"medium":668,"small":675},{"name":655,"hash":656,"ext":317,"mime":318,"path":10,"width":319,"height":657,"size":658,"sizeInBytes":659,"url":660},"thumbnail_otrs-alternative-faq-de.webp","thumbnail_otrs_alternative_faq_de_e229c77116",142,2.63,2630,"\u002Fuploads\u002Fthumbnail_otrs_alternative_faq_de_e229c77116.webp",{"name":662,"hash":663,"ext":317,"mime":318,"path":10,"width":335,"height":664,"size":665,"sizeInBytes":666,"url":667},"large_otrs-alternative-faq-de.webp","large_otrs_alternative_faq_de_e229c77116",579,19.14,19136,"\u002Fuploads\u002Flarge_otrs_alternative_faq_de_e229c77116.webp",{"name":669,"hash":670,"ext":317,"mime":318,"path":10,"width":327,"height":671,"size":672,"sizeInBytes":673,"url":674},"medium_otrs-alternative-faq-de.webp","medium_otrs_alternative_faq_de_e229c77116",434,13.49,13488,"\u002Fuploads\u002Fmedium_otrs_alternative_faq_de_e229c77116.webp",{"name":676,"hash":677,"ext":317,"mime":318,"path":10,"width":343,"height":678,"size":679,"sizeInBytes":680,"url":681},"small_otrs-alternative-faq-de.webp","small_otrs_alternative_faq_de_e229c77116",290,7.26,7256,"\u002Fuploads\u002Fsmall_otrs_alternative_faq_de_e229c77116.webp","otrs_alternative_faq_de_e229c77116",24.84,"\u002Fuploads\u002Fotrs_alternative_faq_de_e229c77116.webp","2026-10-11T06:47:33.966Z",[687],{"type":254,"text":355},{"type":263,"level":25,"children":689},[690],{"type":254,"text":691},"Häufige Fragen",{"type":263,"level":4,"children":693},[694],{"type":254,"text":695},"Gibt es die kostenlose OTRS Community Edition noch?",{"type":251,"children":697},[698],{"type":254,"text":699},"Nein. OTRS hat die kostenlose Community Edition Ende 2020 eingestellt. OTRS selbst gibt es seitdem nur noch als kommerzielles Produkt. Die Open-Source-Weiterentwicklung übernehmen Forks wie Znuny, OTOBO und KIX.",{"type":263,"level":4,"children":701},[702],{"type":254,"text":703},"Was ist Znuny?",{"type":251,"children":705},[706],{"type":254,"text":707},"Znuny ist die direkte Weiterführung der OTRS Community Edition als Open-Source-Ticketsystem. Es gibt eine Langzeitversion (LTS) und eine aktuelle Hauptversion; beide werden weiter gepflegt.",{"type":263,"level":4,"children":709},[710],{"type":254,"text":711},"Was ist der Unterschied zwischen Znuny, OTOBO und KIX?",{"type":251,"children":713},[714],{"type":254,"text":715},"Alle drei stammen von OTRS ab. Znuny bleibt nah am Original und legt Wert auf Kompatibilität. OTOBO hat die Oberfläche modernisiert und bietet Migrationswege von OTRS. KIX hat sich mit eigener Oberfläche und Schwerpunkt auf ITSM weiter vom Ursprung entfernt.",{"type":263,"level":4,"children":717},[718],{"type":254,"text":719},"Kann ich mein OTRS behalten und trotzdem KI im Support nutzen?",{"type":251,"children":721},[722],{"type":254,"text":723},"Ja. SuperSupport kann den 1st-Level im Chat übernehmen und offene Fälle als Ticket an ein bestehendes Ticketsystem übergeben. Das Ticketsystem bleibt, der Anwender bekommt schneller Hilfe.",{"type":263,"level":4,"children":725},[726],{"type":254,"text":727},"Warum wechseln viele von selbst gehostetem OTRS weg?",{"type":251,"children":729},[730],{"type":254,"text":731},"Weil Betrieb, Updates und Sicherheit eines selbst gehosteten Systems Zeit kosten, das alte Community-Release keine Sicherheitsupdates mehr bekommt und moderne Funktionen wie KI oder mobile Nutzung fehlen.","2026-11-13T06:00:02.465Z","2026-10-11T06:47:34.282Z","2026-11-13T06:00:02.475Z","2026-11-13T06:00:02.486Z",{"id":737,"documentId":738,"url":739,"alternativeText":246,"width":311,"height":740,"formats":741},2755,"vnn4ixqm4r4udag9r2cpz1cg","\u002Fuploads\u002Fotrs_alternative_cover_e68163bc67.webp",675,{"thumbnail":742,"large":749,"small":756,"medium":763},{"name":743,"hash":744,"ext":317,"mime":318,"path":10,"width":319,"height":745,"size":746,"sizeInBytes":747,"url":748},"thumbnail_otrs-alternative-cover.webp","thumbnail_otrs_alternative_cover_e68163bc67",138,1.85,1852,"\u002Fuploads\u002Fthumbnail_otrs_alternative_cover_e68163bc67.webp",{"name":750,"hash":751,"ext":317,"mime":318,"path":10,"width":335,"height":752,"size":753,"sizeInBytes":754,"url":755},"large_otrs-alternative-cover.webp","large_otrs_alternative_cover_e68163bc67",562,11.76,11756,"\u002Fuploads\u002Flarge_otrs_alternative_cover_e68163bc67.webp",{"name":757,"hash":758,"ext":317,"mime":318,"path":10,"width":343,"height":759,"size":760,"sizeInBytes":761,"url":762},"small_otrs-alternative-cover.webp","small_otrs_alternative_cover_e68163bc67",281,4.98,4980,"\u002Fuploads\u002Fsmall_otrs_alternative_cover_e68163bc67.webp",{"name":764,"hash":765,"ext":317,"mime":318,"path":10,"width":327,"height":766,"size":767,"sizeInBytes":768,"url":769},"medium_otrs-alternative-cover.webp","medium_otrs_alternative_cover_e68163bc67",422,8.55,8550,"\u002Fuploads\u002Fmedium_otrs_alternative_cover_e68163bc67.webp",{"id":227,"documentId":228,"name":229,"slug":230},[],[773],{"id":774,"documentId":245,"locale":225,"slug":247},1213,{"id":776,"documentId":777,"name":778,"slug":779,"role":780,"bio":781,"linkedinUrl":782,"avatar":783},7,"gafgpy5vyz0n7r7qk64omb84","Nico Haslberger","nico-haslberger","CEO & Co-Founder","Nico Haslberger ist Co-Founder & CEO von SuperSupport.ai. 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