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Für sie braucht es keine Konzernplattform, sondern einen Agenten am Arbeitsplatz.",{"type":270,"level":25,"children":537},[538],{"type":261,"text":539},"Für wen passt was?",{"type":258,"children":541},[542],{"type":261,"text":543,"bold":21},"Moveworks passt, wenn …",{"type":359,"format":360,"children":545},[546,550,554,558,562],{"type":363,"children":547},[548],{"type":261,"text":549},"dein Unternehmen mehrere Tausend Mitarbeiter hat,",{"type":363,"children":551},[552],{"type":261,"text":553},"ServiceNow bereits die zentrale Plattform ist,",{"type":363,"children":555},[556],{"type":261,"text":557},"es vor allem um Wissenssuche und Abläufe über viele Fachanwendungen geht,",{"type":363,"children":559},[560],{"type":261,"text":561},"Mitarbeiter in sehr vielen Sprachen bedient werden müssen,",{"type":363,"children":563},[564],{"type":261,"text":565},"Budget und Zeit für ein mehrmonatiges Einführungsprojekt da sind.",{"type":258,"children":567},[568],{"type":261,"text":569,"bold":21},"SuperSupport passt, wenn …",{"type":359,"format":360,"children":571},[572,582,591,595,599,603],{"type":363,"children":573},[574,576,580],{"type":261,"text":575},"du als Systemhaus viele Kunden betreust (",{"type":525,"url":58,"children":577},[578],{"type":261,"text":579},"KI-Support für MSPs",{"type":261,"text":581},"),",{"type":363,"children":583},[584,586,590],{"type":261,"text":585},"du als interne IT den 1st-Level entlasten willst, ohne ein neues ITSM einzuführen (",{"type":525,"url":68,"children":587},[588],{"type":261,"text":589},"KI-Entlastung für IT-Teams",{"type":261,"text":581},{"type":363,"children":592},[593],{"type":261,"text":594},"Probleme direkt am Windows- oder Mac-Arbeitsplatz gelöst werden sollen,",{"type":363,"children":596},[597],{"type":261,"text":598},"Daten und KI-Modell in der EU bleiben sollen,",{"type":363,"children":600},[601],{"type":261,"text":602},"Anwender auf Deutsch fragen und Antworten auf Deutsch bekommen sollen,",{"type":363,"children":604},[605],{"type":261,"text":606},"dein Betrieb Dutzende oder Hunderte Arbeitsplätze hat – nicht Zehntausende.",{"type":270,"level":25,"children":608},[609],{"type":261,"text":610},"Welche weiteren Moveworks Alternativen gibt es?",{"type":258,"children":612},[613,615,617,622],{"type":261,"text":614,"bold":21},"Im Enterprise-Segment sind Aisera und rezolve.ai die direkten Wettbewerber",{"type":261,"text":616},", beide ebenfalls auf Großunternehmen ausgerichtet – rezolve.ai etwa erst ab 2.000 Mitarbeitern (mehr dazu in ",{"type":525,"url":618,"children":619},"\u002Fblog\u002Frezolve-ai-alternative",[620],{"type":261,"text":621},"rezolve.ai Alternative für den DACH-Mittelstand",{"type":261,"text":623},"). 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RMM-Werkzeuge wie Atera oder NinjaOne haben KI-Funktionen, die sich vor allem an Techniker richten, nicht an Endanwender.",{"type":285,"image":625,"children":631},{"id":405,"documentId":406,"name":407,"alternativeText":408,"caption":10,"width":291,"height":409,"formats":626,"hash":440,"ext":297,"mime":298,"size":441,"url":442,"previewUrl":10,"provider":331,"createdAt":443,"updatedAt":443},{"thumbnail":627,"medium":628,"small":629,"large":630},{"name":412,"hash":413,"ext":297,"mime":298,"path":10,"width":414,"height":415,"size":416,"sizeInBytes":417,"url":418},{"name":420,"hash":421,"ext":297,"mime":298,"path":10,"width":307,"height":422,"size":423,"sizeInBytes":424,"url":425},{"name":427,"hash":428,"ext":297,"mime":298,"path":10,"width":323,"height":429,"size":430,"sizeInBytes":431,"url":432},{"name":434,"hash":435,"ext":297,"mime":298,"path":10,"width":315,"height":436,"size":437,"sizeInBytes":438,"url":439},[632],{"type":261,"text":335},{"type":270,"level":25,"children":634},[635],{"type":261,"text":636},"Was bietet SuperSupport?",{"type":258,"children":638},[639],{"type":261,"text":640},"SuperSupport übernimmt den 1st-Level-IT-Support per Chat: Der Anwender schildert sein Problem, der Agent diagnostiziert direkt am Gerät, behebt Gefahrloses selbst und legt alles Heikle der IT zur Freigabe vor. Jeder Schritt wird protokolliert, jeder Chat ist zugleich der Fall. Entwickelt in Österreich, betrieben in der EU.",{"type":285,"image":642,"children":681},{"id":643,"documentId":644,"name":645,"alternativeText":646,"caption":10,"width":291,"height":647,"formats":648,"hash":677,"ext":297,"mime":298,"size":678,"url":679,"previewUrl":10,"provider":331,"createdAt":680,"updatedAt":680},2554,"y7qzjg0x12uvgu5tn03k6for","moveworks-alternative-faq-de.webp","Moveworks Alternative für Mittelstand und MSPs – häufige Fragen",695,{"thumbnail":649,"large":656,"medium":663,"small":670},{"name":650,"hash":651,"ext":297,"mime":298,"path":10,"width":299,"height":652,"size":653,"sizeInBytes":654,"url":655},"thumbnail_moveworks-alternative-faq-de.webp","thumbnail_moveworks_alternative_faq_de_f5d8935935",142,2.47,2474,"\u002Fuploads\u002Fthumbnail_moveworks_alternative_faq_de_f5d8935935.webp",{"name":657,"hash":658,"ext":297,"mime":298,"path":10,"width":315,"height":659,"size":660,"sizeInBytes":661,"url":662},"large_moveworks-alternative-faq-de.webp","large_moveworks_alternative_faq_de_f5d8935935",579,18.47,18472,"\u002Fuploads\u002Flarge_moveworks_alternative_faq_de_f5d8935935.webp",{"name":664,"hash":665,"ext":297,"mime":298,"path":10,"width":307,"height":666,"size":667,"sizeInBytes":668,"url":669},"medium_moveworks-alternative-faq-de.webp","medium_moveworks_alternative_faq_de_f5d8935935",434,12.71,12708,"\u002Fuploads\u002Fmedium_moveworks_alternative_faq_de_f5d8935935.webp",{"name":671,"hash":672,"ext":297,"mime":298,"path":10,"width":323,"height":673,"size":674,"sizeInBytes":675,"url":676},"small_moveworks-alternative-faq-de.webp","small_moveworks_alternative_faq_de_f5d8935935",290,6.89,6888,"\u002Fuploads\u002Fsmall_moveworks_alternative_faq_de_f5d8935935.webp","moveworks_alternative_faq_de_f5d8935935",24.32,"\u002Fuploads\u002Fmoveworks_alternative_faq_de_f5d8935935.webp","2026-10-11T06:46:51.260Z",[682],{"type":261,"text":335},{"type":270,"level":25,"children":684},[685],{"type":261,"text":686},"Häufige Fragen",{"type":270,"level":4,"children":688},[689],{"type":261,"text":690},"Gehört Moveworks zu ServiceNow?",{"type":258,"children":692},[693],{"type":261,"text":694},"Ja. ServiceNow hat die Übernahme von Moveworks im März 2025 angekündigt und im Dezember 2025 abgeschlossen. Moveworks wird seitdem in das KI-Angebot von ServiceNow eingegliedert.",{"type":270,"level":4,"children":696},[697],{"type":261,"text":698},"Was kostet Moveworks?",{"type":258,"children":700},[701],{"type":261,"text":702},"Moveworks veröffentlicht keine Preise. Marktberichte nennen grob 100 bis 200 US-Dollar pro Mitarbeiter und Jahr, dazu Einführungskosten im fünf- bis sechsstelligen Bereich.",{"type":270,"level":4,"children":704},[705],{"type":261,"text":706},"Ab welcher Unternehmensgröße lohnt sich Moveworks?",{"type":258,"children":708},[709],{"type":261,"text":710},"Moveworks richtet sich an Großunternehmen; zu den Kunden zählen rund zehn Prozent der Fortune 500. Unter mehreren Tausend Mitarbeitern rechnet sich das Modell laut Marktberichten selten.",{"type":270,"level":4,"children":712},[713],{"type":261,"text":714},"Ist SuperSupport eine Moveworks Alternative ohne ServiceNow?",{"type":258,"children":716},[717],{"type":261,"text":718},"Ja. SuperSupport setzt kein bestimmtes ITSM voraus, der Chat ist selbst der Fall. Bei Bedarf werden Tickets an bestehende Systeme übergeben.",{"type":270,"level":4,"children":720},[721],{"type":261,"text":722},"Was kann SuperSupport, was Moveworks nicht kann?",{"type":258,"children":724},[725],{"type":261,"text":726},"SuperSupport arbeitet mit einem eigenen Agenten direkt auf Windows- und macOS-Geräten, diagnostiziert dort und behebt nach Freigabe. 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