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Stürzt ein Programm ab oder verlässt ein Kollege das Unternehmen, bleibt die Sperre manchmal stehen. Sie lässt sich auf dem Server lösen, sobald klar ist, dass niemand mehr an der Datei arbeitet.",{"type":261,"level":4,"children":647},[648],{"type":254,"text":649},"Was tun, wenn das ERP-System Dokumente nicht versendet?",{"type":251,"children":651},[652],{"type":254,"text":653},"Erst prüfen, ob es an einem Arbeitsplatz oder an allen liegt. Dann Mailversand, Druckwarteschlange bzw. Exportpfad des ERP prüfen. Wiederkehrende Fehler gehören als bekannter Ablauf dokumentiert – als Runbook.",{"type":261,"level":4,"children":655},[656],{"type":254,"text":657},"Wie hilft SuperSupport im Maschinenbau?",{"type":251,"children":659},[660],{"type":254,"text":661},"Der Agent prüft am Gerät Software, Dienste, Netzwerk, Speicher und Protokolle und legt Änderungen zur Freigabe vor. Für Spezialsoftware wie CAD, Elektroplanung oder ERP kann die IT Runbooks hinterlegen. 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