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Wir geben ihnen ihre Zeit zurück.","Compass",{"id":55,"label":106,"url":107,"description":108,"icon":109,"columnHeading":10,"isExternal":47},"Partnerprogramm","\u002Fpartnerprogramm","supersupport.ai unter eigener Marke anbieten.","Handshake",{"id":35,"label":111,"url":112,"description":113,"icon":114,"columnHeading":10,"isExternal":47},"Presse","\u002Fpresse","Pressekontakt, Fakten und Bildmaterial.","Newspaper",{"id":100,"label":116,"url":30,"isExternal":47,"openInNewTab":47,"highlighted":47,"children":117},"Preise",[],[119,129,138],{"id":120,"documentId":121,"name":122,"slug":123,"description":124,"sortOrder":125,"seo":10,"localizations":126},1,"xhz3uv2vk92w8d2u0c6qkthi","Best Practices","best-practices","Praxisleitfäden für IT-Teams: welche Tier-1-Tickets sich automatisieren lassen, wie Eskalation sauber funktioniert und woran Automatisierungsprojekte scheitern.",0,[127],{"id":25,"documentId":121,"locale":128,"slug":123},"en",{"id":130,"documentId":131,"name":132,"slug":133,"description":134,"sortOrder":125,"seo":10,"localizations":135},5,"daeexfxy2hlc2jz184jt5f1h","Insights & Trends","insights-und-trends","Zahlen und Analysen zum IT-Support: was ein Ticket wirklich kostet, wie sich Level-1-Arbeit verändert und was KI im Helpdesk heute schon leistet.",[136],{"id":24,"documentId":131,"locale":128,"slug":137},"insights-and-trends",{"id":139,"documentId":140,"name":141,"slug":142,"description":143,"sortOrder":125,"seo":10,"localizations":144},4,"tqo7twk191qknrs7tt4z4r9h","Product Updates","product-updates","Was neu ist in supersupport.ai: Agent, Dashboard, Integrationen und Sicherheitsfunktionen, mit dem Stand aus der geschlossenen 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für Kanzleien: Was im Alltag wirklich anfällt","it-support-kanzlei","Kanzleisoftware nicht erreichbar, Scan-Ordner fehlt, Zertifikat abgelaufen: Was IT-Support für Anwaltskanzleien wirklich leisten muss – aus echten Tickets.",[250,256,260,265,271,302,312,363,367,386,390,402,408,412,438,442,446,478,482,494,498,517,560,564,580,622,626,630,634,638,642,645,649,653,657,661],{"type":251,"children":252},"paragraph",[253],{"type":254,"text":255,"bold":21},"text","In einer Kanzlei ist ein nicht erreichbarer Server kein IT-Problem. Er ist ein Fristenproblem.",{"type":251,"children":257},[258],{"type":254,"text":259},"„Ich komme nicht mehr in die Kanzleisoftware. Weder in der Kanzlei noch über VPN. Bitte um rasche Abhilfe.“ So kam ein echtes Ticket bei einem Systemhaus an – von einem Partner einer Anwaltskanzlei. Kanzleien haben dieselben IT-Probleme wie andere Büros, nur mit zwei Unterschieden: Es hängt oft an Fristen, und alles unterliegt der Verschwiegenheit. Hier ist, was im Alltag wirklich anfällt – aus echten Tickets.",{"type":261,"level":25,"children":262},"heading",[263],{"type":254,"text":264},"Fall 1: Die Kanzleisoftware ist nicht erreichbar",{"type":251,"children":266},[267,269],{"type":254,"text":268,"bold":21},"Der Klassiker – und der dringendste.",{"type":254,"text":270}," Im echten Fall kam der Partner weder im Büro noch über VPN in die Software. Das grenzt die Ursache schon ein:",{"type":272,"format":273,"children":274},"list","unordered",[275,282,296],{"type":276,"children":277},"list-item",[278,280],{"type":254,"text":279,"bold":21},"Geht es im Büro und über VPN nicht,",{"type":254,"text":281}," liegt es selten am VPN, sondern am Server oder an der Anmeldung selbst.",{"type":276,"children":283},[284,286,288,294],{"type":254,"text":285,"bold":21},"Geht es nur über VPN nicht,",{"type":254,"text":287}," liegt es an der VPN-Verbindung – siehe ",{"type":289,"url":290,"children":291},"link","\u002Fblog\u002Fvpn-authentifizierung-fehlgeschlagen",[292],{"type":254,"text":293},"VPN-Authentifizierung fehlgeschlagen",{"type":254,"text":295},".",{"type":276,"children":297},[298,300],{"type":254,"text":299,"bold":21},"Geht es nur bei einem Mitarbeiter nicht,",{"type":254,"text":301}," liegt es an dessen Rechner oder Konto.",{"type":251,"children":303},[304,306,311],{"type":254,"text":305},"Wer den Befund am Gerät hat – steht die Verbindung zum Server, läuft der Dienst, kommt eine Fehlermeldung –, spart die erste Runde Rückfragen. Siehe ",{"type":289,"url":307,"children":308},"\u002Fblog\u002Feskalation-it-support-uebergabe",[309],{"type":254,"text":310},"Eskalation im IT-Support: Was ins Übergabeticket gehört",{"type":254,"text":295},{"type":313,"image":314,"children":360},"image",{"id":315,"documentId":316,"name":317,"alternativeText":318,"caption":10,"width":244,"height":319,"formats":320,"hash":355,"ext":324,"mime":325,"size":356,"url":357,"previewUrl":10,"provider":358,"createdAt":359,"updatedAt":359},1803,"m7brg6eb04qgem13iy6uaaag","it-support-kanzlei-glance-de.webp","IT-Support für Kanzleien: Was im Alltag wirklich anfällt – auf einen Blick",831,{"thumbnail":321,"large":331,"medium":339,"small":347},{"name":322,"hash":323,"ext":324,"mime":325,"path":10,"width":326,"height":327,"size":328,"sizeInBytes":329,"url":330},"thumbnail_it-support-kanzlei-glance-de.webp","thumbnail_it_support_kanzlei_glance_de_72b30ccf1f",".webp","image\u002Fwebp",225,156,2.85,2852,"\u002Fuploads\u002Fthumbnail_it_support_kanzlei_glance_de_72b30ccf1f.webp",{"name":332,"hash":333,"ext":324,"mime":325,"path":10,"width":334,"height":335,"size":336,"sizeInBytes":337,"url":338},"large_it-support-kanzlei-glance-de.webp","large_it_support_kanzlei_glance_de_72b30ccf1f",1000,692,28.15,28148,"\u002Fuploads\u002Flarge_it_support_kanzlei_glance_de_72b30ccf1f.webp",{"name":340,"hash":341,"ext":324,"mime":325,"path":10,"width":342,"height":343,"size":344,"sizeInBytes":345,"url":346},"medium_it-support-kanzlei-glance-de.webp","medium_it_support_kanzlei_glance_de_72b30ccf1f",750,519,19.16,19156,"\u002Fuploads\u002Fmedium_it_support_kanzlei_glance_de_72b30ccf1f.webp",{"name":348,"hash":349,"ext":324,"mime":325,"path":10,"width":350,"height":351,"size":352,"sizeInBytes":353,"url":354},"small_it-support-kanzlei-glance-de.webp","small_it_support_kanzlei_glance_de_72b30ccf1f",500,346,10.59,10592,"\u002Fuploads\u002Fsmall_it_support_kanzlei_glance_de_72b30ccf1f.webp","it_support_kanzlei_glance_de_72b30ccf1f",37.14,"\u002Fuploads\u002Fit_support_kanzlei_glance_de_72b30ccf1f.webp","local","2026-10-11T06:44:22.059Z",[361],{"type":254,"text":362},"",{"type":261,"level":25,"children":364},[365],{"type":254,"text":366},"Fall 2: Der Scan-Ordner fehlt",{"type":251,"children":368},[369,371,373,378,380,385],{"type":254,"text":370,"bold":21},"„Jeder in der Kanzlei soll Zugriff auf den Scan-Ordner haben.“",{"type":254,"text":372}," Ebenfalls ein echtes Ticket. Laut Techniker war die Berechtigung gesetzt – taucht der Ordner trotzdem nicht im Explorer auf, fehlt oft nur die Verknüpfung zu OneDrive. Siehe ",{"type":289,"url":374,"children":375},"\u002Fblog\u002Fsharepoint-ordner-im-explorer-anzeigen",[376],{"type":254,"text":377},"SharePoint-Ordner im Explorer anzeigen",{"type":254,"text":379},". Wie Scanner direkt in Mail oder Ordner schicken, steht in ",{"type":289,"url":381,"children":382},"\u002Fblog\u002Fscan-to-mail-microsoft-365",[383],{"type":254,"text":384},"Scan-to-Mail mit Microsoft 365",{"type":254,"text":295},{"type":261,"level":25,"children":387},[388],{"type":254,"text":389},"Fall 3: Das Zertifikat ist nicht vertrauenswürdig",{"type":251,"children":391},[392,394,396,401],{"type":254,"text":393,"bold":21},"Signatur, elektronischer Rechtsverkehr, Kanzleisoftware – alles hängt an Zertifikaten.",{"type":254,"text":395}," Läuft eines ab oder fehlt ein Zwischenzertifikat, meldet die Software „nicht vertrauenswürdig“. Das kommt genau dann, wenn ein Schriftsatz raus muss. Siehe ",{"type":289,"url":397,"children":398},"\u002Fblog\u002Fsignatur-zertifikat-nicht-vertrauenswuerdig",[399],{"type":254,"text":400},"Signatur-Zertifikat nicht vertrauenswürdig",{"type":254,"text":295},{"type":251,"children":403},[404,406],{"type":254,"text":405,"bold":21},"Tipp:",{"type":254,"text":407}," Ablaufdaten aller Zertifikate in eine Liste mit Erinnerung vier Wochen vorher.",{"type":261,"level":25,"children":409},[410],{"type":254,"text":411},"Fall 4: Mails, die nicht ankommen – oder zu gut ankommen",{"type":272,"format":273,"children":413},[414,426],{"type":276,"children":415},[416,418,420,425],{"type":254,"text":417,"bold":21},"Mails landen in der Quarantäne",{"type":254,"text":419}," und müssen freigegeben werden – siehe ",{"type":289,"url":421,"children":422},"\u002Fblog\u002Fmicrosoft-365-quarantaene-mail-freigeben",[423],{"type":254,"text":424},"Microsoft 365: Quarantäne-Mail freigeben",{"type":254,"text":295},{"type":276,"children":427},[428,430,432,437],{"type":254,"text":429,"bold":21},"Gefälschte Rechnungen und Kontoänderungen",{"type":254,"text":431}," zielen auch auf Kanzleien, gerade bei Fremdgeld – siehe ",{"type":289,"url":433,"children":434},"\u002Fblog\u002Frechnungsbetrug-ceo-fraud",[435],{"type":254,"text":436},"Rechnungsbetrug und CEO-Fraud",{"type":254,"text":295},{"type":261,"level":25,"children":439},[440],{"type":254,"text":441},"Was ist in Kanzleien anders?",{"type":251,"children":443},[444],{"type":254,"text":445,"bold":21},"Verschwiegenheit und Fristen.",{"type":272,"format":273,"children":447},[448,454,460,466,472],{"type":276,"children":449},[450,452],{"type":254,"text":451,"bold":21},"Verschwiegenheit",{"type":254,"text":453}," – Support darf nicht in Akten, Schriftsätze oder Mandantenpost schauen, ohne dass das geregelt ist",{"type":276,"children":455},[456,458],{"type":254,"text":457,"bold":21},"Fristen",{"type":254,"text":459}," – Ein Ausfall am Tag vor Fristablauf ist ein Notfall – Dringlichkeit im Ticket klar markieren",{"type":276,"children":461},[462,464],{"type":254,"text":463,"bold":21},"Kanzleisoftware",{"type":254,"text":465}," – Branchensoftware, die der allgemeine Support oft nicht kennt",{"type":276,"children":467},[468,470],{"type":254,"text":469,"bold":21},"Zertifikate",{"type":254,"text":471}," – Signatur und elektronischer Rechtsverkehr hängen an gültigen Zertifikaten",{"type":276,"children":473},[474,476],{"type":254,"text":475,"bold":21},"Homeoffice",{"type":254,"text":477}," – VPN und Zugriff auf Kanzleisoftware von außen",{"type":261,"level":25,"children":479},[480],{"type":254,"text":481},"Wie unterstützt man Kanzleisoftware, die niemand kennt?",{"type":251,"children":483},[484,486,488,493],{"type":254,"text":485,"bold":21},"Mit einem festgelegten Ablauf.",{"type":254,"text":487}," Welche Dienste braucht die Software, wo liegt die Datenbank, welche Ports, welche bekannten Fehler und was hilft? Das schreibt man einmal auf – als Runbook, das Techniker oder ein Agent am Gerät Schritt für Schritt abarbeitet. Siehe ",{"type":289,"url":489,"children":490},"\u002Fblog\u002Frunbooks-it-support-branchensoftware",[491],{"type":254,"text":492},"Runbooks im IT-Support",{"type":254,"text":295},{"type":261,"level":25,"children":495},[496],{"type":254,"text":497},"Darf ein KI-Agent in einer Kanzlei eingesetzt werden?",{"type":251,"children":499},[500,502,504,509,511,516],{"type":254,"text":501,"bold":21},"Das hängt davon ab, was er sieht.",{"type":254,"text":503}," Ein Agent, der am Gerät technische Daten prüft – Dienste, Verbindungen, Speicher, Drucker – und dessen Zugriff die IT per Berechtigungsprofil begrenzt, ist anders zu bewerten als ein Chatbot, dem man Schriftsätze zeigt. Die rechtliche Prüfung gehört vor die Einführung – siehe ",{"type":289,"url":505,"children":506},"\u002Fblog\u002Fdsgvo-ki-support",[507],{"type":254,"text":508},"DSGVO und KI im Support",{"type":254,"text":510},". 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