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Der SuperSupport-Agent nimmt die Anforderung im Chat auf, räumt auf, was ohne Adminrechte geht, und bereitet das Setup-Skript vor – siehe ",{"type":439,"url":571,"children":572},"\u002Fblog\u002Fdrucker-per-powershell-einrichten",[573],{"type":254,"text":574},"Drucker per PowerShell einrichten",{"type":254,"text":323},{"type":263,"level":25,"children":577},[578],{"type":254,"text":579},"Alternative oder Ergänzung – was passt für wen?",{"type":251,"children":581},[582],{"type":254,"text":583,"bold":21},"Datto RMM passt, wenn …",{"type":274,"format":275,"children":585},[586,590,594],{"type":278,"children":587},[588],{"type":254,"text":589},"du ein bewährtes Cloud-RMM mit großer Komponentensammlung suchst,",{"type":278,"children":591},[592],{"type":254,"text":593},"du ohnehin im Kaseya-Umfeld arbeitest (Autotask, IT Glue, Datto Backup),",{"type":278,"children":595},[596],{"type":254,"text":597},"die Lizenzbedingungen zu deiner Größe passen.",{"type":251,"children":599},[600],{"type":254,"text":601,"bold":21},"SuperSupport zusätzlich zu Datto RMM passt, wenn …",{"type":274,"format":275,"children":603},[604,608,612],{"type":278,"children":605},[606],{"type":254,"text":607},"Datto RMM als RMM bleibt,",{"type":278,"children":609},[610],{"type":254,"text":611},"die Anwender deiner Kunden einfache Probleme aber im Chat gelöst bekommen sollen,",{"type":278,"children":613},[614],{"type":254,"text":615},"offene Fälle als Ticket an deine Techniker weitergehen.",{"type":251,"children":617},[618],{"type":254,"text":619,"bold":21},"Ein anderes RMM statt Datto RMM passt, wenn …",{"type":274,"format":275,"children":621},[622],{"type":278,"children":623},[624,626,631,633,638,639,644,645,650,651,656,658,663],{"type":254,"text":625},"du einen unabhängigen Anbieter oder ein anderes Preismodell suchst – etwa ",{"type":439,"url":627,"children":628},"\u002Fblog\u002Fninjaone-alternative",[629],{"type":254,"text":630},"NinjaOne",{"type":254,"text":632},", ",{"type":439,"url":634,"children":635},"\u002Fblog\u002Fn-able-alternative",[636],{"type":254,"text":637},"N-able",{"type":254,"text":632},{"type":439,"url":640,"children":641},"\u002Fblog\u002Fpulseway-alternative",[642],{"type":254,"text":643},"Pulseway",{"type":254,"text":632},{"type":439,"url":646,"children":647},"\u002Fblog\u002Fatera-alternative",[648],{"type":254,"text":649},"Atera",{"type":254,"text":632},{"type":439,"url":652,"children":653},"\u002Fblog\u002Fsuperops-alternative",[654],{"type":254,"text":655},"SuperOps",{"type":254,"text":657}," oder ",{"type":439,"url":659,"children":660},"\u002Fblog\u002Fsyncro-alternative",[661],{"type":254,"text":662},"Syncro",{"type":254,"text":323},{"type":251,"children":665},[666],{"type":254,"text":667,"bold":21},"SuperSupport als Einstieg passt, wenn …",{"type":274,"format":275,"children":669},[670],{"type":278,"children":671},[672,674,678],{"type":254,"text":673},"du zuerst den 1st-Level entlasten willst (",{"type":439,"url":57,"children":675},[676],{"type":254,"text":677},"KI-Support für MSPs",{"type":254,"text":679},").",{"type":263,"level":25,"children":681},[682],{"type":254,"text":683},"Welche weiteren Datto RMM Alternativen gibt es?",{"type":251,"children":685},[686,688,691,692,695,696,699,700,703,704,707,708,711,713,718,719,721,724],{"type":254,"text":687,"bold":21},"Im MSP-Umfeld: ",{"type":439,"url":627,"children":689},[690],{"type":254,"text":630},{"type":254,"text":632,"bold":21},{"type":439,"url":634,"children":693},[694],{"type":254,"text":637},{"type":254,"text":632,"bold":21},{"type":439,"url":646,"children":697},[698],{"type":254,"text":649},{"type":254,"text":632,"bold":21},{"type":439,"url":652,"children":701},[702],{"type":254,"text":655},{"type":254,"text":632,"bold":21},{"type":439,"url":659,"children":705},[706],{"type":254,"text":662},{"type":254,"text":632,"bold":21},{"type":439,"url":640,"children":709},[710],{"type":254,"text":643},{"type":254,"text":712,"bold":21}," und ",{"type":439,"url":714,"children":715},"\u002Fblog\u002Fconnectwise-alternative",[716],{"type":254,"text":717},"ConnectWise",{"type":254,"text":323,"bold":21},{"type":254,"text":720}," Innerhalb von Kaseya gibt es zusätzlich VSA – siehe ",{"type":439,"url":440,"children":722},[723],{"type":254,"text":443},{"type":254,"text":323},{"type":263,"level":25,"children":726},[727],{"type":254,"text":728},"Was bietet SuperSupport?",{"type":251,"children":730},[731],{"type":254,"text":732},"SuperSupport übernimmt den 1st-Level-IT-Support per Chat: Der Anwender schildert sein Problem, der Agent diagnostiziert direkt am Windows- oder Mac-Gerät, behebt Gefahrloses selbst und legt alles Heikle der IT zur Freigabe vor. Für Systemhäuser ist die Plattform mandantenfähig: jeder Kunde getrennt, jeder Schritt protokolliert, jeder Chat zugleich der Fall – und bei Bedarf als Ticket an ein bestehendes System übergeben. Entwickelt in Österreich.",{"type":325,"image":734,"children":773},{"id":735,"documentId":736,"name":737,"alternativeText":738,"caption":10,"width":331,"height":739,"formats":740,"hash":769,"ext":337,"mime":338,"size":770,"url":771,"previewUrl":10,"provider":371,"createdAt":772,"updatedAt":772},763,"h876makj9bts09d620j8vm1s","datto-rmm-alternative-faq-de.webp","Datto RMM Alternative oder Ergänzung – häufige Fragen",695,{"thumbnail":741,"large":748,"medium":755,"small":762},{"name":742,"hash":743,"ext":337,"mime":338,"path":10,"width":339,"height":744,"size":745,"sizeInBytes":746,"url":747},"thumbnail_datto-rmm-alternative-faq-de.webp","thumbnail_datto_rmm_alternative_faq_de_d83c0193b7",142,2.26,2256,"\u002Fuploads\u002Fthumbnail_datto_rmm_alternative_faq_de_d83c0193b7.webp",{"name":749,"hash":750,"ext":337,"mime":338,"path":10,"width":355,"height":751,"size":752,"sizeInBytes":753,"url":754},"large_datto-rmm-alternative-faq-de.webp","large_datto_rmm_alternative_faq_de_d83c0193b7",579,16.01,16010,"\u002Fuploads\u002Flarge_datto_rmm_alternative_faq_de_d83c0193b7.webp",{"name":756,"hash":757,"ext":337,"mime":338,"path":10,"width":347,"height":758,"size":759,"sizeInBytes":760,"url":761},"medium_datto-rmm-alternative-faq-de.webp","medium_datto_rmm_alternative_faq_de_d83c0193b7",434,11.34,11342,"\u002Fuploads\u002Fmedium_datto_rmm_alternative_faq_de_d83c0193b7.webp",{"name":763,"hash":764,"ext":337,"mime":338,"path":10,"width":363,"height":765,"size":766,"sizeInBytes":767,"url":768},"small_datto-rmm-alternative-faq-de.webp","small_datto_rmm_alternative_faq_de_d83c0193b7",290,6.15,6150,"\u002Fuploads\u002Fsmall_datto_rmm_alternative_faq_de_d83c0193b7.webp","datto_rmm_alternative_faq_de_d83c0193b7",21.47,"\u002Fuploads\u002Fdatto_rmm_alternative_faq_de_d83c0193b7.webp","2026-10-11T06:40:55.417Z",[774],{"type":254,"text":375},{"type":263,"level":25,"children":776},[777],{"type":254,"text":778},"Häufige Fragen",{"type":263,"level":4,"children":780},[781],{"type":254,"text":379},{"type":251,"children":783},[784],{"type":254,"text":785},"Datto veröffentlicht keine offiziellen Preise, jedes Angebot ist individuell. 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Dazu kommt ein Community-Bereich, in dem Nutzer eigene Komponenten teilen.",{"type":263,"level":4,"children":803},[804],{"type":254,"text":805},"Ändert sich das Lizenzmodell?",{"type":251,"children":807},[808],{"type":254,"text":809},"Laut Marktberichten stellt Kaseya bei Datto RMM vom bisherigen Höchststand-Modell auf eine vereinbarte Mindestmenge plus nutzungsabhängige Abrechnung um. Wer einen Vertrag verlängert, sollte die neuen Konditionen genau lesen.",{"type":263,"level":4,"children":811},[812],{"type":254,"text":813},"Kann man SuperSupport zusammen mit Datto RMM nutzen?",{"type":251,"children":815},[816],{"type":254,"text":817},"Ja. Datto RMM bleibt für Überwachung, Patches und Fernzugriff zuständig. SuperSupport nimmt die Anfragen der Anwender beim Kunden im Chat an und löst einen Teil davon direkt am Gerät – offene Fälle gehen als Ticket an die Techniker.","2026-11-12T06:00:02.591Z","2026-10-11T06:40:55.758Z","2026-11-12T06:00:02.599Z","2026-11-12T06:00:02.611Z",{"id":347,"documentId":823,"url":824,"alternativeText":246,"width":331,"height":825,"formats":826},"tui3mm71wkd1q55z6xhy6214","\u002Fuploads\u002Fdatto_rmm_alternative_cover_9c9f57c6c5.webp",675,{"thumbnail":827,"large":834,"medium":841,"small":848},{"name":828,"hash":829,"ext":337,"mime":338,"path":10,"width":339,"height":830,"size":831,"sizeInBytes":832,"url":833},"thumbnail_datto-rmm-alternative-cover.webp","thumbnail_datto_rmm_alternative_cover_9c9f57c6c5",138,1.76,1760,"\u002Fuploads\u002Fthumbnail_datto_rmm_alternative_cover_9c9f57c6c5.webp",{"name":835,"hash":836,"ext":337,"mime":338,"path":10,"width":355,"height":837,"size":838,"sizeInBytes":839,"url":840},"large_datto-rmm-alternative-cover.webp","large_datto_rmm_alternative_cover_9c9f57c6c5",562,11.31,11310,"\u002Fuploads\u002Flarge_datto_rmm_alternative_cover_9c9f57c6c5.webp",{"name":842,"hash":843,"ext":337,"mime":338,"path":10,"width":347,"height":844,"size":845,"sizeInBytes":846,"url":847},"medium_datto-rmm-alternative-cover.webp","medium_datto_rmm_alternative_cover_9c9f57c6c5",422,8.33,8334,"\u002Fuploads\u002Fmedium_datto_rmm_alternative_cover_9c9f57c6c5.webp",{"name":849,"hash":850,"ext":337,"mime":338,"path":10,"width":363,"height":851,"size":852,"sizeInBytes":853,"url":854},"small_datto-rmm-alternative-cover.webp","small_datto_rmm_alternative_cover_9c9f57c6c5",281,5.02,5016,"\u002Fuploads\u002Fsmall_datto_rmm_alternative_cover_9c9f57c6c5.webp",{"id":227,"documentId":228,"name":229,"slug":230},[],[858],{"id":859,"documentId":245,"locale":225,"slug":247},1205,{"id":861,"documentId":862,"name":863,"slug":864,"role":865,"bio":866,"linkedinUrl":867,"avatar":868},7,"gafgpy5vyz0n7r7qk64omb84","Nico Haslberger","nico-haslberger","CEO & Co-Founder","Nico Haslberger ist Co-Founder & CEO von SuperSupport.ai. Mit langjähriger Erfahrung als IT-Techniker kennt er die Probleme im IT-Support aus erster Hand: von überlasteten Helpdesks bis zu wiederkehrenden Tickets, die Teams ausbremsen. Dieses Wissen steckt heute in jedem Feature der Plattform. Er sorgt dafür, dass SuperSupport.ai genau die Probleme löst, die er selbst jahrelang erlebt hat.","https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fnico-haslberger\u002F",{"id":25,"documentId":869,"url":870,"alternativeText":10,"formats":871},"neexw5t2sc6qnh23vm222eos","\u002Fuploads\u002F1764073025915_009fd06518.png",{"thumbnail":872,"small":881},{"name":873,"hash":874,"ext":875,"mime":876,"path":10,"width":877,"height":877,"size":878,"sizeInBytes":879,"url":880},"thumbnail_1764073025915.png","thumbnail_1764073025915_009fd06518",".png","image\u002Fpng",156,51.27,51268,"\u002Fuploads\u002Fthumbnail_1764073025915_009fd06518.png",{"name":882,"hash":883,"ext":875,"mime":876,"path":10,"width":363,"height":363,"size":884,"sizeInBytes":885,"url":886},"small_1764073025915.png","small_1764073025915_009fd06518",381.57,381568,"\u002Fuploads\u002Fsmall_1764073025915_009fd06518.png",{"id":888,"metaTitle":246,"metaDescription":889,"ogTitle":246,"ogDescription":889,"canonicalUrl":10,"noIndex":47,"ogImage":890},1706,"Datto RMM gehört zu Kaseya und ist das RMM hinter Kaseya 365. 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