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Den ganzen Fall beschreibt ",{"type":597,"url":598,"children":599},"link","\u002Fblog\u002Fdrucker-druckt-nicht-druckwarteschlange",[600],{"type":261,"text":601},"Drucker druckt nicht: Druckwarteschlange reparieren",{"type":261,"text":603},".",{"type":274,"level":25,"children":605},[606],{"type":261,"text":607},"Alternative oder Ergänzung – was passt für wen?",{"type":258,"children":609},[610],{"type":261,"text":611,"bold":21},"Atera allein passt, wenn …",{"type":354,"format":355,"children":613},[614,618,622],{"type":358,"children":615},[616],{"type":261,"text":617},"du ein RMM mit PSA und Fernzugriff suchst und das Techniker-Team die Anfragen gut bewältigt,",{"type":358,"children":619},[620],{"type":261,"text":621},"Gerätemanagement, Patching und Alarme im Vordergrund stehen,",{"type":358,"children":623},[624],{"type":261,"text":625},"US-Zertifizierungen und ein ausführliches Trust Center für deinen Einkauf entscheidend sind.",{"type":258,"children":627},[628],{"type":261,"text":629,"bold":21},"SuperSupport zusätzlich zu Atera passt, wenn …",{"type":354,"format":355,"children":631},[632,636,640],{"type":358,"children":633},[634],{"type":261,"text":635},"dein Team viel Zeit mit wiederkehrenden 1st-Level-Anfragen verbringt,",{"type":358,"children":637},[638],{"type":261,"text":639},"Endanwender auf Deutsch mit einem Assistenten sprechen sollen, statt ein Ticket zu schreiben,",{"type":358,"children":641},[642],{"type":261,"text":643},"du weiter mit Atera überwachen und patchen, aber weniger Tickets von Hand abarbeiten willst.",{"type":258,"children":645},[646],{"type":261,"text":647,"bold":21},"SuperSupport statt eines RMM passt, wenn …",{"type":354,"format":355,"children":649},[650,660],{"type":358,"children":651},[652,654,658],{"type":261,"text":653},"du als interne IT eines kleineren Unternehmens vor allem Anwenderanfragen lösen willst und kein vollständiges RMM brauchst (",{"type":597,"url":96,"children":655},[656],{"type":261,"text":657},"KI-Entlastung für IT-Teams",{"type":261,"text":659},"),",{"type":358,"children":661},[662],{"type":261,"text":663},"Daten und KI-Modell nachweislich in der EU bleiben sollen.",{"type":258,"children":665},[666,668,672],{"type":261,"text":667},"Für Systemhäuser mit vielen Kunden beschreibt ",{"type":597,"url":86,"children":669},[670],{"type":261,"text":671},"KI-Support für MSPs",{"type":261,"text":673},", wie das nebeneinander funktioniert.",{"type":274,"level":25,"children":675},[676],{"type":261,"text":677},"Welche weiteren Atera Alternativen gibt es?",{"type":258,"children":679},[680,682,684,689,691,696,698,703],{"type":261,"text":681,"bold":21},"Unter den RMM-Anbietern sind NinjaOne, N-able, ConnectWise und Kaseya die bekanntesten Alternativen.",{"type":261,"text":683}," Sie setzen ebenfalls beim Techniker an. 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Jeder Schritt wird protokolliert, jeder Chat ist zugleich der Fall. 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