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Erst im Gespräch wurde klar, dass die Desktop-Version gemeint war – ein gutes Beispiel dafür, warum die Frage „Welche Version?“ am Anfang steht. Wie das für ",{"type":646,"url":67,"children":759},[760],{"type":254,"text":761},"interne IT-Teams",{"type":254,"text":659},{"type":646,"url":57,"children":764},[765],{"type":254,"text":766},"Systemhäuser",{"type":254,"text":768}," aussieht, steht auf den jeweiligen Seiten.",{"type":273,"level":25,"children":770},[771],{"type":254,"text":772},"Häufige Fragen",{"type":273,"level":4,"children":774},[775],{"type":254,"text":776},"Was bedeutet „Die Datei wird von einem anderen Prozess verwendet“?",{"type":251,"children":778},[779],{"type":254,"text":780},"Ein anderes Programm hält die Datei gerade geöffnet und sperrt sie. 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Im Task-Manager unter Details sind auch Prozesse ohne sichtbares Fenster zu sehen.",{"type":273,"level":4,"children":798},[799],{"type":254,"text":800},"Was, wenn nichts hilft?",{"type":251,"children":802},[803],{"type":254,"text":804},"Den PC neu starten – das löst fast jede Dateisperre. Hilft auch das nicht, ist die Installation meist beschädigt, oft durch ein abgebrochenes Update. Dann die App deinstallieren, den Installationsordner löschen und neu installieren.",{"type":273,"level":4,"children":806},[807],{"type":254,"text":808},"Ich habe zwei Versionen der App – welche ist die richtige?",{"type":251,"children":810},[811],{"type":254,"text":812},"Viele Anbieter haben eine Version aus dem Microsoft Store und eine Desktop-Version zum Herunterladen. Sie liegen in unterschiedlichen Ordnern und werden unterschiedlich aktualisiert. 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