[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"strapi-site-settings-de":3,"strapi-blog-cta-de":19,"strapi-navigation-de":38,"blog-categories-de":118,"strapi-footer-de":146,"blog-post-aisera-alternative-de":243,"blog-slugs-de":791,"blog-posts-de-p1-catinsights-und-trends-featany":867,"blog-posts-de-p1-catall-featany":1055},{"id":4,"documentId":5,"siteName":6,"siteUrl":7,"gtmContainerId":8,"cookiebotId":9,"headCode":10,"bodyCode":10,"createdAt":11,"updatedAt":12,"publishedAt":13,"locale":14,"usercentricsSettingsId":10,"defaultSeo":15},3,"sofa2wq9l8wqy8uu77qqwzja","supersupport.ai","https:\u002F\u002Fsupersupport.ai","GTM-MNFCXS3D","4f536ebc-68b2-49bb-a74c-369c639ebd34",null,"2026-05-26T13:02:39.193Z","2026-05-26T15:39:12.482Z","2026-05-26T13:02:39.784Z","de",{"id":16,"metaTitle":17,"metaDescription":18,"ogTitle":10,"ogDescription":10,"canonicalUrl":10,"noIndex":10,"ogImage":10},66,"KI-IT-Support für Unternehmen | supersupport.ai","Automatisiere deinen IT-Support mit KI. supersupport.ai löst Tickets, beantwortet Anfragen und entlastet dein Team. DSGVO-konform, made in Austria.",{"id":4,"documentId":20,"enabled":21,"style":22,"placementMode":23,"interval":24,"maxInsertions":25,"eyebrow":26,"heading":27,"text":28,"buttonLabel":29,"buttonUrl":30,"createdAt":31,"updatedAt":32,"publishedAt":33,"locale":14,"backgroundImage":34},"jnsq15shu38sky79ffqd6ah2",true,"prominent","middle-and-end",6,2,"14 Tage kostenlos","IT-Support, der sich selbst erledigt.","SuperSupport löst IT-Probleme direkt am Gerät, bevor ein Ticket entsteht. Teste es 14 Tage kostenlos.","Kostenlos testen","\u002Fpreise","2026-06-02T14:51:33.394Z","2026-06-05T09:06:14.732Z","2026-06-02T14:55:55.856Z",{"id":35,"documentId":36,"url":37,"alternativeText":10},94,"n4krs61vqdm4jycjzv30wx92","\u002Fuploads\u002Fsupersupport_CTA_Blog_Inject_7b87ceb8cc.jpg",{"id":39,"documentId":40,"topBarText":41,"topBarEmoji":10,"createdAt":42,"updatedAt":43,"publishedAt":44,"locale":14,"primaryCta":45,"logo":10,"items":48},18,"oc42sx7kusz43uz8deik809v","Von IT-Engineers entwickelt, für IT-Teams gebaut.","2026-05-26T13:02:39.149Z","2026-10-28T17:44:20.044Z","2026-10-28T17:44:20.059Z",{"id":46,"label":29,"url":30,"isExternal":21,"openInNewTab":47},775,false,[49,54,70,91,115],{"id":50,"label":51,"url":52,"isExternal":47,"openInNewTab":47,"highlighted":47,"children":53},91,"Features","\u002F#features",[],{"id":55,"label":56,"url":57,"isExternal":47,"openInNewTab":47,"highlighted":47,"children":58},93,"Lösungen","\u002Ffuer-msps",[59,64],{"id":60,"label":61,"url":57,"description":62,"icon":63,"columnHeading":10,"isExternal":47},85,"Für MSPs","Multi-Mandanten-Support automatisieren, mehr Tickets pro Techniker.","Building2",{"id":65,"label":66,"url":67,"description":68,"icon":69,"columnHeading":10,"isExternal":47},86,"Für IT-Teams","\u002Fit-teams","1st-Level entlasten, dein Team bleibt bei den Projekten.","Users",{"id":35,"label":71,"url":72,"isExternal":47,"openInNewTab":47,"highlighted":47,"children":73},"Resources","\u002Fblog",[74,79,85],{"id":75,"label":76,"url":72,"description":77,"icon":78,"columnHeading":10,"isExternal":47},87,"Blog","Beiträge zu KI im IT-Support, Automatisierung und Betrieb.","BookOpen",{"id":80,"label":81,"url":82,"description":83,"icon":84,"columnHeading":10,"isExternal":21},88,"Docs","https:\u002F\u002Fdocs.supersupport.ai","Einrichtung, Integrationen und was der Agent kann.","FileText",{"id":86,"label":87,"url":88,"description":89,"icon":90,"columnHeading":10,"isExternal":47},89,"FAQ","\u002F#faq","Die Fragen, die uns am häufigsten gestellt werden.","CircleHelp",{"id":92,"label":93,"url":94,"isExternal":47,"openInNewTab":47,"highlighted":47,"children":95},95,"Unternehmen","\u002Fueber-uns",[96,99,105,110],{"id":50,"label":97,"url":94,"description":98,"icon":69,"columnHeading":10,"isExternal":47},"Über uns","Zwei Brüder, ein MSP seit 2014 — und warum es SuperSupport gibt.",{"id":100,"label":101,"url":102,"description":103,"icon":104,"columnHeading":10,"isExternal":47},92,"Unsere Mission","\u002Funsere-mission","Wir ersetzen keine Menschen. Wir geben ihnen ihre Zeit zurück.","Compass",{"id":55,"label":106,"url":107,"description":108,"icon":109,"columnHeading":10,"isExternal":47},"Partnerprogramm","\u002Fpartnerprogramm","supersupport.ai unter eigener Marke anbieten.","Handshake",{"id":35,"label":111,"url":112,"description":113,"icon":114,"columnHeading":10,"isExternal":47},"Presse","\u002Fpresse","Pressekontakt, Fakten und Bildmaterial.","Newspaper",{"id":100,"label":116,"url":30,"isExternal":47,"openInNewTab":47,"highlighted":47,"children":117},"Preise",[],[119,129,138],{"id":120,"documentId":121,"name":122,"slug":123,"description":124,"sortOrder":125,"seo":10,"localizations":126},1,"xhz3uv2vk92w8d2u0c6qkthi","Best Practices","best-practices","Praxisleitfäden für IT-Teams: welche Tier-1-Tickets sich automatisieren lassen, wie Eskalation sauber funktioniert und woran Automatisierungsprojekte scheitern.",0,[127],{"id":25,"documentId":121,"locale":128,"slug":123},"en",{"id":130,"documentId":131,"name":132,"slug":133,"description":134,"sortOrder":125,"seo":10,"localizations":135},5,"daeexfxy2hlc2jz184jt5f1h","Insights & Trends","insights-und-trends","Zahlen und Analysen zum IT-Support: was ein Ticket wirklich kostet, wie sich Level-1-Arbeit verändert und was KI im Helpdesk heute schon leistet.",[136],{"id":24,"documentId":131,"locale":128,"slug":137},"insights-and-trends",{"id":139,"documentId":140,"name":141,"slug":142,"description":143,"sortOrder":125,"seo":10,"localizations":144},4,"tqo7twk191qknrs7tt4z4r9h","Product Updates","product-updates","Was neu ist in supersupport.ai: Agent, Dashboard, Integrationen und Sicherheitsfunktionen, mit dem Stand aus der geschlossenen Beta.",[145],{"id":4,"documentId":140,"locale":128,"slug":142},{"id":147,"documentId":148,"tagline":149,"productLinksHeading":150,"legalLinksHeading":151,"copyright":152,"madeInLabel":153,"companyLabel":154,"companyUrl":155,"createdAt":156,"updatedAt":157,"publishedAt":158,"locale":14,"links":159,"legalLinks":180,"socialLinks":189,"linkGroups":210},14,"twj232a901rjcvfab69lel64","AI-gestützter IT-Support: automatisiert, sicher, schnell.","Produkt","Rechtliches","© {year} supersupport.ai · Alle Rechte vorbehalten","🇦🇹 Engineered in Austria","Ein Produkt von","https:\u002F\u002Fhazelmountain.at","2026-05-26T13:02:39.174Z","2026-10-06T18:18:07.219Z","2026-10-06T18:18:07.247Z",[160,164,168,170,174,176,178],{"id":161,"label":162,"url":163,"isExternal":47,"openInNewTab":47},491,"For IT teams","\u002Ffor-it-teams",{"id":165,"label":166,"url":167,"isExternal":47,"openInNewTab":47},492,"For MSPs","\u002Ffor-msps",{"id":169,"label":51,"url":52,"isExternal":47,"openInNewTab":47},493,{"id":171,"label":172,"url":173,"isExternal":47,"openInNewTab":47},494,"About us","\u002Fabout",{"id":175,"label":76,"url":72,"isExternal":47,"openInNewTab":47},495,{"id":177,"label":29,"url":30,"isExternal":47,"openInNewTab":47},496,{"id":179,"label":87,"url":88,"isExternal":47,"openInNewTab":47},497,[181,185],{"id":182,"label":183,"url":184,"isExternal":47,"openInNewTab":47},498,"Impressum","\u002Fimpressum",{"id":186,"label":187,"url":188,"isExternal":47,"openInNewTab":47},499,"Datenschutz","\u002Fdatenschutz",[190,194,198,202,206],{"id":16,"platform":191,"url":192,"color":193},"linkedin","https:\u002F\u002Fwww.linkedin.com\u002Fcompany\u002Fsuppersupport-ai\u002F","muted-foreground",{"id":195,"platform":196,"url":197,"color":193},67,"instagram","https:\u002F\u002Fwww.instagram.com\u002Fsupersupport.ai\u002F",{"id":199,"platform":200,"url":201,"color":193},68,"facebook","https:\u002F\u002Fwww.facebook.com\u002Fsupersupportai",{"id":203,"platform":204,"url":205,"color":193},69,"youtube","https:\u002F\u002Fwww.youtube.com\u002F@supersupport-ai",{"id":207,"platform":208,"url":209,"color":193},70,"tiktok","https:\u002F\u002Fwww.tiktok.com\u002F@supersupport.ai",[211,222,232],{"id":212,"heading":150,"links":213},22,[214,216,218,220],{"id":215,"label":51,"url":52,"isExternal":47,"openInNewTab":47},479,{"id":217,"label":61,"url":57,"isExternal":47,"openInNewTab":47},480,{"id":219,"label":66,"url":67,"isExternal":47,"openInNewTab":47},481,{"id":221,"label":29,"url":30,"isExternal":47,"openInNewTab":47},482,{"id":223,"heading":224,"links":225},23,"Ressourcen",[226,228,230],{"id":227,"label":76,"url":72,"isExternal":47,"openInNewTab":47},483,{"id":229,"label":81,"url":82,"isExternal":21,"openInNewTab":21},484,{"id":231,"label":87,"url":88,"isExternal":47,"openInNewTab":47},485,{"id":233,"heading":93,"links":234},24,[235,237,239,241],{"id":236,"label":97,"url":94,"isExternal":47,"openInNewTab":47},487,{"id":238,"label":101,"url":102,"isExternal":47,"openInNewTab":47},488,{"id":240,"label":106,"url":107,"isExternal":47,"openInNewTab":47},489,{"id":242,"label":111,"url":112,"isExternal":47,"openInNewTab":47},490,{"id":244,"documentId":245,"title":246,"slug":247,"excerpt":248,"content":249,"publishedDate":714,"readingTime":130,"featured":47,"aiDisclosure":21,"createdAt":715,"updatedAt":716,"publishedAt":717,"locale":14,"coverImage":718,"category":752,"tags":753,"localizations":754,"author":757,"seo":784},1124,"lgx4mpjwqucrvev15b481468","Aisera Alternative für Mittelstand und Systemhäuser","aisera-alternative","Aisera gehört jetzt zu Automation Anywhere und startet bei rund 200.000 US-Dollar im Jahr. Was kleinere Firmen und MSPs stattdessen einsetzen können.",[250,256,262,267,273,277,329,333,339,343,347,351,390,432,436,492,496,500,512,516,520,524,542,546,583,587,607,611,620,624,628,670,674,678,682,686,690,694,698,702,706,710],{"type":251,"children":252},"paragraph",[253],{"type":254,"text":255,"bold":21},"text","Aisera macht KI-Agenten für IT, HR, Kundenservice und Finanzen. Dein Drucker ist nur einer von sehr vielen Kunden.",{"type":251,"children":257},[258,260],{"type":254,"text":259,"bold":21},"Kurzurteil:",{"type":254,"text":261}," Aisera ist eine umfangreiche Plattform für KI-Agenten in IT, HR, Kundenservice und Finanzen – und seit November 2025 Teil von Automation Anywhere. Preise gibt es nur auf Anfrage, öffentlich bekannte Richtwerte beginnen bei rund 200.000 US-Dollar im Jahr. Für den DACH-Mittelstand und für Systemhäuser ist das eine Nummer zu groß. Hier ist der Vergleich mit einer Lösung, die für genau diese Zielgruppe gebaut ist.",{"type":263,"level":25,"children":264},"heading",[265],{"type":254,"text":266},"Was ist Aisera?",{"type":251,"children":268},[269,271],{"type":254,"text":270,"bold":21},"Aisera ist eine Plattform für KI-Agenten, die Anfragen in IT, HR, Kundenservice, Finanzen und Facility Management selbstständig bearbeiten sollen.",{"type":254,"text":272}," Das Unternehmen aus dem Silicon Valley setzt auf viele spezialisierte Agenten, die zusammenarbeiten, Entscheidungen treffen und Abläufe in angebundenen Systemen anstoßen.",{"type":251,"children":274},[275],{"type":254,"text":276},"Gartner führte Aisera 2025 im Magic Quadrant für KI-Anwendungen im ITSM als „Visionary“ und bewertete die Plattform 2026 in der Disziplin Endanwender-Selbsthilfe besonders gut. Zu den Kunden zählen große Unternehmen aus Technologie, Gesundheitswesen und Finanzbranche.",{"type":278,"image":279,"children":326},"image",{"id":280,"documentId":281,"name":282,"alternativeText":283,"caption":10,"width":284,"height":285,"formats":286,"hash":321,"ext":290,"mime":291,"size":322,"url":323,"previewUrl":10,"provider":324,"createdAt":325,"updatedAt":325},218,"hqk04hirjynxm3n363ie9bac","aisera-alternative-checklist-de.webp","Aisera Alternative für Mittelstand und Systemhäuser – das klärt der Artikel",1200,754,{"thumbnail":287,"small":297,"large":305,"medium":313},{"name":288,"hash":289,"ext":290,"mime":291,"path":10,"width":292,"height":293,"size":294,"sizeInBytes":295,"url":296},"thumbnail_aisera-alternative-checklist-de.webp","thumbnail_aisera_alternative_checklist_de_32240fe726",".webp","image\u002Fwebp",245,154,2.58,2582,"\u002Fuploads\u002Fthumbnail_aisera_alternative_checklist_de_32240fe726.webp",{"name":298,"hash":299,"ext":290,"mime":291,"path":10,"width":300,"height":301,"size":302,"sizeInBytes":303,"url":304},"small_aisera-alternative-checklist-de.webp","small_aisera_alternative_checklist_de_32240fe726",500,314,7.2,7200,"\u002Fuploads\u002Fsmall_aisera_alternative_checklist_de_32240fe726.webp",{"name":306,"hash":307,"ext":290,"mime":291,"path":10,"width":308,"height":309,"size":310,"sizeInBytes":311,"url":312},"large_aisera-alternative-checklist-de.webp","large_aisera_alternative_checklist_de_32240fe726",1000,628,18.7,18702,"\u002Fuploads\u002Flarge_aisera_alternative_checklist_de_32240fe726.webp",{"name":314,"hash":315,"ext":290,"mime":291,"path":10,"width":316,"height":317,"size":318,"sizeInBytes":319,"url":320},"medium_aisera-alternative-checklist-de.webp","medium_aisera_alternative_checklist_de_32240fe726",750,471,13.24,13240,"\u002Fuploads\u002Fmedium_aisera_alternative_checklist_de_32240fe726.webp","aisera_alternative_checklist_de_32240fe726",25.53,"\u002Fuploads\u002Faisera_alternative_checklist_de_32240fe726.webp","local","2026-10-11T06:38:28.541Z",[327],{"type":254,"text":328},"",{"type":263,"level":25,"children":330},[331],{"type":254,"text":332},"Was hat sich durch die Übernahme geändert?",{"type":251,"children":334},[335,337],{"type":254,"text":336,"bold":21},"Seit November 2025 gehört Aisera zu Automation Anywhere, einem der großen Anbieter für Prozessautomatisierung (RPA).",{"type":254,"text":338}," Automation Anywhere will Aisera nutzen, um seine Automatisierungsplattform um KI-Agenten für IT- und Mitarbeiteranfragen zu erweitern.",{"type":251,"children":340},[341],{"type":254,"text":342},"Für Kunden bedeutet das: Aisera wird Teil eines größeren Automatisierungsportfolios. Wer bereits Automation Anywhere einsetzt, profitiert davon. Für alle anderen wächst die Plattform eher in Richtung Konzern-Automatisierung als in Richtung schlanker Lösungen für kleinere Betriebe.",{"type":263,"level":25,"children":344},[345],{"type":254,"text":346},"Warum suchen viele eine Aisera Alternative?",{"type":251,"children":348},[349],{"type":254,"text":350,"bold":21},"Weil Aisera auf Konzernbudgets und große Einführungsprojekte ausgelegt ist.",{"type":352,"format":353,"children":354},"list","unordered",[355,366,372,378,384],{"type":356,"children":357},"list-item",[358,360,362,364],{"type":254,"text":359,"bold":21},"Preis:",{"type":254,"text":361}," Keine öffentlichen Preislisten. Im Azure Marketplace wurden rund ",{"type":254,"text":363,"bold":21},"200.000 US-Dollar pro Jahr für bis zu 1.000 Nutzer",{"type":254,"text":365}," und rund 1,2 Millionen für bis zu 10.000 Nutzer genannt. Marktberichte sprechen von 100.000 bis 500.000 US-Dollar jährlich für typische Enterprise-Verträge.",{"type":356,"children":367},[368,370],{"type":254,"text":369,"bold":21},"Einführung:",{"type":254,"text":371}," Ein Projekt mit Integration, Anpassung und Veränderungsmanagement – kein Werkzeug, das man am Montag installiert und am Dienstag nutzt.",{"type":356,"children":373},[374,376],{"type":254,"text":375,"bold":21},"Breite statt Tiefe:",{"type":254,"text":377}," IT, HR, Kundenservice, Finanzen, Facility – wer nur den IT-Support am Arbeitsplatz automatisieren will, zahlt für viel, was er nicht braucht.",{"type":356,"children":379},[380,382],{"type":254,"text":381,"bold":21},"Datenregion:",{"type":254,"text":383}," Keine klare, öffentliche Aussage zu einer festen EU-Datenhaltung.",{"type":356,"children":385},[386,388],{"type":254,"text":387,"bold":21},"Sprache:",{"type":254,"text":389}," Oberfläche und Material sind auf den englischsprachigen Markt ausgerichtet.",{"type":278,"image":391,"children":430},{"id":392,"documentId":393,"name":394,"alternativeText":395,"caption":10,"width":284,"height":396,"formats":397,"hash":426,"ext":290,"mime":291,"size":427,"url":428,"previewUrl":10,"provider":324,"createdAt":429,"updatedAt":429},4740,"mtdvbxuixxgzxmczjuw7rcdy","aisera-alternative-mockup-de.webp","Beispielansicht in SuperSupport – Aisera Alternative für Mittelstand und Systemhäuser",647,{"thumbnail":398,"large":405,"medium":412,"small":419},{"name":399,"hash":400,"ext":290,"mime":291,"path":10,"width":292,"height":401,"size":402,"sizeInBytes":403,"url":404},"thumbnail_aisera-alternative-mockup-de.webp","thumbnail_aisera_alternative_mockup_de_484f116839",132,3.59,3592,"\u002Fuploads\u002Fthumbnail_aisera_alternative_mockup_de_484f116839.webp",{"name":406,"hash":407,"ext":290,"mime":291,"path":10,"width":308,"height":408,"size":409,"sizeInBytes":410,"url":411},"large_aisera-alternative-mockup-de.webp","large_aisera_alternative_mockup_de_484f116839",539,27.36,27356,"\u002Fuploads\u002Flarge_aisera_alternative_mockup_de_484f116839.webp",{"name":413,"hash":414,"ext":290,"mime":291,"path":10,"width":316,"height":415,"size":416,"sizeInBytes":417,"url":418},"medium_aisera-alternative-mockup-de.webp","medium_aisera_alternative_mockup_de_484f116839",404,18.58,18582,"\u002Fuploads\u002Fmedium_aisera_alternative_mockup_de_484f116839.webp",{"name":420,"hash":421,"ext":290,"mime":291,"path":10,"width":300,"height":422,"size":423,"sizeInBytes":424,"url":425},"small_aisera-alternative-mockup-de.webp","small_aisera_alternative_mockup_de_484f116839",270,10.55,10552,"\u002Fuploads\u002Fsmall_aisera_alternative_mockup_de_484f116839.webp","aisera_alternative_mockup_de_484f116839",37.47,"\u002Fuploads\u002Faisera_alternative_mockup_de_484f116839.webp","2026-10-11T06:56:03.357Z",[431],{"type":254,"text":328},{"type":263,"level":25,"children":433},[434],{"type":254,"text":435},"Aisera und SuperSupport im Vergleich",{"type":352,"format":353,"children":437},[438,444,450,456,462,468,474,480,486],{"type":356,"children":439},[440,442],{"type":254,"text":441,"bold":21},"Eigentümer",{"type":254,"text":443}," – Aisera: Automation Anywhere (seit 11\u002F2025); SuperSupport: unabhängig, entwickelt in Österreich",{"type":356,"children":445},[446,448],{"type":254,"text":447,"bold":21},"Zielgruppe",{"type":254,"text":449}," – Aisera: Großunternehmen; SuperSupport: Mittelstand, Systemhäuser (MSPs), interne IT-Teams",{"type":356,"children":451},[452,454],{"type":254,"text":453,"bold":21},"Einstiegspreis",{"type":254,"text":455}," – Aisera: ca. 200.000 USD\u002FJahr bis 1.000 Nutzer (Azure Marketplace); SuperSupport: pro Arbeitsplatz, ohne Mindestgröße",{"type":356,"children":457},[458,460],{"type":254,"text":459,"bold":21},"Einführung",{"type":254,"text":461}," – Aisera: Projekt über Wochen bis Monate; SuperSupport: Agent installieren, loslegen",{"type":356,"children":463},[464,466],{"type":254,"text":465,"bold":21},"Bereiche",{"type":254,"text":467}," – Aisera: IT, HR, Kundenservice, Finanzen, Facility; SuperSupport: IT-Support am Arbeitsplatz",{"type":356,"children":469},[470,472],{"type":254,"text":471,"bold":21},"Agent am Endgerät",{"type":254,"text":473}," – Aisera: nein, Anbindung über Schnittstellen; SuperSupport: ja, Windows und macOS",{"type":356,"children":475},[476,478],{"type":254,"text":477,"bold":21},"Setzt ITSM voraus",{"type":254,"text":479}," – Aisera: ergänzt bestehende ITSM-Systeme; SuperSupport: nein, der Chat ist der Fall",{"type":356,"children":481},[482,484],{"type":254,"text":483,"bold":21},"Mandantenfähig für MSPs",{"type":254,"text":485}," – Aisera: nicht ausgewiesen; SuperSupport: ja",{"type":356,"children":487},[488,490],{"type":254,"text":489,"bold":21},"Sprache",{"type":254,"text":491}," – Aisera: Englisch; SuperSupport: Deutsch und Englisch",{"type":263,"level":25,"children":493},[494],{"type":254,"text":495},"Wo liegt der größte Unterschied im Alltag?",{"type":251,"children":497},[498],{"type":254,"text":499,"bold":21},"Aisera orchestriert Abläufe über viele Systeme hinweg. SuperSupport löst Probleme dort, wo sie entstehen: am Rechner des Anwenders.",{"type":251,"children":501},[502,504,510],{"type":254,"text":503},"Beispiel: Die Internetverbindung eines Mitarbeiters ist instabil, obwohl ein kurzer Ping sauber aussieht. Ein Assistent ohne Gerätezugriff kann Standardtipps geben oder ein Ticket anlegen. Der SuperSupport-Agent prüft dagegen direkt am Gerät, wie viele Netzwerkadapter ein eigenes Standardgateway haben, liest die Metriken und Proxy-Einstellungen aus und findet so die tatsächliche Ursache. Den ganzen Fall beschreibt ",{"type":505,"url":506,"children":507},"link","\u002Fblog\u002Finternetverbindung-instabil",[508],{"type":254,"text":509},"Internetverbindung instabil unter Windows",{"type":254,"text":511},".",{"type":251,"children":513},[514],{"type":254,"text":515},"Solche Fälle – Outlook ist langsam, der PC hängt, das Netzwerk hakt – sind der Alltag im Mittelstand. Dafür braucht es keine Konzern-Automatisierungsplattform, sondern einen Agenten, der am Arbeitsplatz hinschaut.",{"type":263,"level":25,"children":517},[518],{"type":254,"text":519},"Für wen passt was?",{"type":251,"children":521},[522],{"type":254,"text":523,"bold":21},"Aisera passt, wenn …",{"type":352,"format":353,"children":525},[526,530,534,538],{"type":356,"children":527},[528],{"type":254,"text":529},"dein Unternehmen Tausende Mitarbeiter hat,",{"type":356,"children":531},[532],{"type":254,"text":533},"IT, HR, Kundenservice und Finanzen gemeinsam automatisiert werden sollen,",{"type":356,"children":535},[536],{"type":254,"text":537},"Automation Anywhere bereits im Einsatz ist oder geplant wird,",{"type":356,"children":539},[540],{"type":254,"text":541},"ein sechsstelliges Jahresbudget und ein Einführungsprojekt realistisch sind.",{"type":251,"children":543},[544],{"type":254,"text":545,"bold":21},"SuperSupport passt, wenn …",{"type":352,"format":353,"children":547},[548,558,567,571,575,579],{"type":356,"children":549},[550,552,556],{"type":254,"text":551},"du als Systemhaus viele Kunden betreust (",{"type":505,"url":57,"children":553},[554],{"type":254,"text":555},"KI-Support für MSPs",{"type":254,"text":557},"),",{"type":356,"children":559},[560,562,566],{"type":254,"text":561},"du als interne IT den 1st-Level entlasten willst, ohne ein neues ITSM einzuführen (",{"type":505,"url":67,"children":563},[564],{"type":254,"text":565},"KI-Entlastung für IT-Teams",{"type":254,"text":557},{"type":356,"children":568},[569],{"type":254,"text":570},"Probleme direkt am Windows- oder Mac-Arbeitsplatz gelöst werden sollen,",{"type":356,"children":572},[573],{"type":254,"text":574},"Daten und KI-Modell in der EU bleiben sollen,",{"type":356,"children":576},[577],{"type":254,"text":578},"Anwender auf Deutsch fragen und Antworten auf Deutsch bekommen sollen,",{"type":356,"children":580},[581],{"type":254,"text":582},"dein Betrieb Dutzende oder Hunderte Arbeitsplätze hat.",{"type":263,"level":25,"children":584},[585],{"type":254,"text":586},"Welche weiteren Aisera Alternativen gibt es?",{"type":251,"children":588},[589,591,593,598,600,605],{"type":254,"text":590,"bold":21},"Die direkten Wettbewerber im Enterprise-Segment sind Moveworks und rezolve.ai.",{"type":254,"text":592}," Moveworks gehört inzwischen zu ServiceNow (",{"type":505,"url":594,"children":595},"\u002Fblog\u002Fmoveworks-alternative",[596],{"type":254,"text":597},"Moveworks Alternative",{"type":254,"text":599},"), rezolve.ai verlangt mindestens 2.000 Mitarbeiter (",{"type":505,"url":601,"children":602},"\u002Fblog\u002Frezolve-ai-alternative",[603],{"type":254,"text":604},"rezolve.ai Alternative",{"type":254,"text":606},"). ITSM-Plattformen wie Freshservice oder Jira Service Management haben eigene KI-Funktionen, setzen aber das jeweilige ITSM voraus. RMM-Werkzeuge wie Atera oder NinjaOne bieten KI vor allem für Techniker, weniger für Endanwender.",{"type":251,"children":608},[609],{"type":254,"text":610},"Auffällig: Zwei der drei großen Enterprise-Anbieter sind 2025 von Plattformkonzernen übernommen worden. Für Unternehmen, die nicht in ServiceNow oder Automation Anywhere investieren wollen, wird das Feld dadurch kleiner – nicht größer.",{"type":278,"image":612,"children":618},{"id":392,"documentId":393,"name":394,"alternativeText":395,"caption":10,"width":284,"height":396,"formats":613,"hash":426,"ext":290,"mime":291,"size":427,"url":428,"previewUrl":10,"provider":324,"createdAt":429,"updatedAt":429},{"thumbnail":614,"large":615,"medium":616,"small":617},{"name":399,"hash":400,"ext":290,"mime":291,"path":10,"width":292,"height":401,"size":402,"sizeInBytes":403,"url":404},{"name":406,"hash":407,"ext":290,"mime":291,"path":10,"width":308,"height":408,"size":409,"sizeInBytes":410,"url":411},{"name":413,"hash":414,"ext":290,"mime":291,"path":10,"width":316,"height":415,"size":416,"sizeInBytes":417,"url":418},{"name":420,"hash":421,"ext":290,"mime":291,"path":10,"width":300,"height":422,"size":423,"sizeInBytes":424,"url":425},[619],{"type":254,"text":328},{"type":263,"level":25,"children":621},[622],{"type":254,"text":623},"Was bietet SuperSupport?",{"type":251,"children":625},[626],{"type":254,"text":627},"SuperSupport übernimmt den 1st-Level-IT-Support per Chat: Der Anwender schildert sein Problem, der Agent diagnostiziert direkt am Gerät, behebt Gefahrloses selbst und legt alles Heikle der IT zur Freigabe vor. Jeder Schritt wird protokolliert, jeder Chat ist zugleich der Fall. Entwickelt in Österreich, betrieben in der EU.",{"type":278,"image":629,"children":668},{"id":630,"documentId":631,"name":632,"alternativeText":633,"caption":10,"width":284,"height":634,"formats":635,"hash":664,"ext":290,"mime":291,"size":665,"url":666,"previewUrl":10,"provider":324,"createdAt":667,"updatedAt":667},219,"bw0p3dpbyky8cdh4abhrzrbr","aisera-alternative-faq-de.webp","Aisera Alternative für Mittelstand und Systemhäuser – häufige Fragen",695,{"thumbnail":636,"small":643,"large":650,"medium":657},{"name":637,"hash":638,"ext":290,"mime":291,"path":10,"width":292,"height":639,"size":640,"sizeInBytes":641,"url":642},"thumbnail_aisera-alternative-faq-de.webp","thumbnail_aisera_alternative_faq_de_b0ac48b12d",142,2.43,2430,"\u002Fuploads\u002Fthumbnail_aisera_alternative_faq_de_b0ac48b12d.webp",{"name":644,"hash":645,"ext":290,"mime":291,"path":10,"width":300,"height":646,"size":647,"sizeInBytes":648,"url":649},"small_aisera-alternative-faq-de.webp","small_aisera_alternative_faq_de_b0ac48b12d",290,6.65,6650,"\u002Fuploads\u002Fsmall_aisera_alternative_faq_de_b0ac48b12d.webp",{"name":651,"hash":652,"ext":290,"mime":291,"path":10,"width":308,"height":653,"size":654,"sizeInBytes":655,"url":656},"large_aisera-alternative-faq-de.webp","large_aisera_alternative_faq_de_b0ac48b12d",579,17.6,17602,"\u002Fuploads\u002Flarge_aisera_alternative_faq_de_b0ac48b12d.webp",{"name":658,"hash":659,"ext":290,"mime":291,"path":10,"width":316,"height":660,"size":661,"sizeInBytes":662,"url":663},"medium_aisera-alternative-faq-de.webp","medium_aisera_alternative_faq_de_b0ac48b12d",434,12.36,12356,"\u002Fuploads\u002Fmedium_aisera_alternative_faq_de_b0ac48b12d.webp","aisera_alternative_faq_de_b0ac48b12d",23.46,"\u002Fuploads\u002Faisera_alternative_faq_de_b0ac48b12d.webp","2026-10-11T06:38:28.982Z",[669],{"type":254,"text":328},{"type":263,"level":25,"children":671},[672],{"type":254,"text":673},"Häufige Fragen",{"type":263,"level":4,"children":675},[676],{"type":254,"text":677},"Gehört Aisera zu Automation Anywhere?",{"type":251,"children":679},[680],{"type":254,"text":681},"Ja. Automation Anywhere hat Aisera im November 2025 übernommen und baut die Plattform in sein Angebot für Prozessautomatisierung ein.",{"type":263,"level":4,"children":683},[684],{"type":254,"text":685},"Was kostet Aisera?",{"type":251,"children":687},[688],{"type":254,"text":689},"Aisera veröffentlicht keine Preislisten. Im Azure Marketplace wurden rund 200.000 US-Dollar pro Jahr für bis zu 1.000 Nutzer genannt, Enterprise-Verträge liegen laut Marktberichten meist zwischen 100.000 und 500.000 US-Dollar jährlich.",{"type":263,"level":4,"children":691},[692],{"type":254,"text":693},"Ist Aisera für kleine und mittlere Unternehmen geeignet?",{"type":251,"children":695},[696],{"type":254,"text":697},"Eher nicht. Aisera ist auf große Organisationen mit entsprechendem Budget und Einführungsprojekt ausgelegt. Für Firmen mit Dutzenden oder wenigen Hundert Arbeitsplätzen rechnet sich das Modell selten.",{"type":263,"level":4,"children":699},[700],{"type":254,"text":701},"Was unterscheidet SuperSupport von Aisera?",{"type":251,"children":703},[704],{"type":254,"text":705},"SuperSupport ist auf den IT-Support im Mittelstand und bei Systemhäusern ausgerichtet, arbeitet mit einem eigenen Agenten direkt auf Windows- und macOS-Geräten und hat klare Freigaben für heikle Schritte.",{"type":263,"level":4,"children":707},[708],{"type":254,"text":709},"Braucht SuperSupport ein bestehendes ITSM-System?",{"type":251,"children":711},[712],{"type":254,"text":713},"Nein. Der Chat ist selbst der Fall. Bei Bedarf werden Tickets an bestehende Systeme übergeben.","2026-10-27T06:00:01.840Z","2026-10-11T06:38:29.163Z","2026-10-27T06:00:01.849Z","2026-10-27T06:00:01.867Z",{"id":719,"documentId":720,"url":721,"alternativeText":246,"width":284,"height":722,"formats":723},216,"c1t3rsgec3fzicrgtyql41m1","\u002Fuploads\u002Faisera_alternative_cover_cfeb1d9504.webp",675,{"thumbnail":724,"large":731,"medium":738,"small":745},{"name":725,"hash":726,"ext":290,"mime":291,"path":10,"width":292,"height":727,"size":728,"sizeInBytes":729,"url":730},"thumbnail_aisera-alternative-cover.webp","thumbnail_aisera_alternative_cover_cfeb1d9504",138,1.79,1786,"\u002Fuploads\u002Fthumbnail_aisera_alternative_cover_cfeb1d9504.webp",{"name":732,"hash":733,"ext":290,"mime":291,"path":10,"width":308,"height":734,"size":735,"sizeInBytes":736,"url":737},"large_aisera-alternative-cover.webp","large_aisera_alternative_cover_cfeb1d9504",562,11.36,11364,"\u002Fuploads\u002Flarge_aisera_alternative_cover_cfeb1d9504.webp",{"name":739,"hash":740,"ext":290,"mime":291,"path":10,"width":316,"height":741,"size":742,"sizeInBytes":743,"url":744},"medium_aisera-alternative-cover.webp","medium_aisera_alternative_cover_cfeb1d9504",422,8.18,8182,"\u002Fuploads\u002Fmedium_aisera_alternative_cover_cfeb1d9504.webp",{"name":746,"hash":747,"ext":290,"mime":291,"path":10,"width":300,"height":748,"size":749,"sizeInBytes":750,"url":751},"small_aisera-alternative-cover.webp","small_aisera_alternative_cover_cfeb1d9504",281,5.01,5006,"\u002Fuploads\u002Fsmall_aisera_alternative_cover_cfeb1d9504.webp",{"id":130,"documentId":131,"name":132,"slug":133},[],[755],{"id":756,"documentId":245,"locale":128,"slug":247},1125,{"id":758,"documentId":759,"name":760,"slug":761,"role":762,"bio":763,"linkedinUrl":764,"avatar":765},7,"gafgpy5vyz0n7r7qk64omb84","Nico Haslberger","nico-haslberger","CEO & Co-Founder","Nico Haslberger ist Co-Founder & CEO von SuperSupport.ai. Mit langjähriger Erfahrung als IT-Techniker kennt er die Probleme im IT-Support aus erster Hand: von überlasteten Helpdesks bis zu wiederkehrenden Tickets, die Teams ausbremsen. Dieses Wissen steckt heute in jedem Feature der Plattform. Er sorgt dafür, dass SuperSupport.ai genau die Probleme löst, die er selbst jahrelang erlebt hat.","https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fnico-haslberger\u002F",{"id":25,"documentId":766,"url":767,"alternativeText":10,"formats":768},"neexw5t2sc6qnh23vm222eos","\u002Fuploads\u002F1764073025915_009fd06518.png",{"thumbnail":769,"small":778},{"name":770,"hash":771,"ext":772,"mime":773,"path":10,"width":774,"height":774,"size":775,"sizeInBytes":776,"url":777},"thumbnail_1764073025915.png","thumbnail_1764073025915_009fd06518",".png","image\u002Fpng",156,51.27,51268,"\u002Fuploads\u002Fthumbnail_1764073025915_009fd06518.png",{"name":779,"hash":780,"ext":772,"mime":773,"path":10,"width":300,"height":300,"size":781,"sizeInBytes":782,"url":783},"small_1764073025915.png","small_1764073025915_009fd06518",381.57,381568,"\u002Fuploads\u002Fsmall_1764073025915_009fd06518.png",{"id":785,"metaTitle":246,"metaDescription":248,"ogTitle":246,"ogDescription":248,"canonicalUrl":10,"noIndex":47,"ogImage":786},1568,{"id":787,"documentId":788,"url":789,"alternativeText":246,"width":284,"height":790},217,"er9fm9kf145i3sgkt91g3gc0","\u002Fuploads\u002Faisera_alternative_og_de_dbfa2a451b.webp",630,[792,793,794,795,796,797,798,799,800,801,802,803,804,805,806,807,808,809,810,811,812,813,814,815,816,817,818,819,820,821,822,247,823,824,825,826,827,828,829,830,831,832,833,834,835,836,837,838,839,840,841,842,843,844,845,846,847,848,849,850,851,852,853,854,855,856,857,858,859,860,861,862,863,864,865,866],"was-1st-level-ki-kann-und-was-nicht","freshservice-alternative","internetverbindung-instabil","warum-kein-passwort-reset-per-ki","ninjaone-alternative","pruefen-ob-alle-updates-installiert","warum-keine-benutzerverwaltung-per-ki","atera-alternative","netzlaufwerk-getrennt","warum-keine-bildschirmuebernahme-per-ki","topdesk-alternative","onedrive-synchronisiert-nicht","warum-keine-firewall-aenderungen-per-ki","matrix42-alternative","runbooks-it-support-branchensoftware","warum-keine-serverwartung-per-ki","intune-alternative","festplatte-voll-was-loeschen","warum-keine-softwareverteilung-per-ki","moveworks-alternative","programm-installieren-ohne-adminrechte","haloitsm-alternative","phishing-mail-microsoft-erkennen","dockingstation-funktioniert-nicht","drucker-offline-windows","hohe-cpu-und-ram-auslastung","vpn-authentifizierung-fehlgeschlagen","drucker-druckt-nicht-druckwarteschlange","outlook-stuerzt-ab","programm-reagiert-nicht","dsgvo-ki-support","teams-kamera-mikrofon-funktioniert-nicht","ki-agenten-zusammenarbeit-it-support","windows-update-fehler-installieren","teamviewer-alternative","willkommen-in-der-zukunft-des-it-supports","warum-wir-supersupport-ai-gegruendet-haben","5-it-tickets-in-60-sekunden","7-anzeichen-it-support-ueberfordert","outlook-haengt-bei-profil-wird-geladen","ki-chatbot-it-support-scheitert","excel-datei-gesperrt-durch-anderen-benutzer","rezolve-ai-alternative","laptop-langsam-was-tun","ereignisanzeige-fehler-finden","ist-mein-mac-sicher","servicenow-alternative","app-startet-nicht-datei-von-anderem-prozess-verwendet","ki-it-support-freigabe-4-augen-prinzip","office-anmeldung-funktioniert-nicht","jira-service-management-alternative","pc-startet-langsam","it-monitoring-kmu","postfach-ausgeschiedener-mitarbeiter","anydesk-alternative","zweiter-monitor-wird-nicht-erkannt","it-tickets-schlecht-dokumentiert","bluescreen-was-tun","superops-alternative","datenresidenz-eu-was-heisst-das","it-support-maschinenbau","kein-ton-laptop-windows-mac","jamf-alternative","tastatur-maus-reagiert-nicht","eskalation-it-support-uebergabe","windows-server-faehrt-jede-stunde-herunter","sysaid-alternative","bitlocker-wiederherstellungsschluessel","it-support-kanzlei","geloeschte-datei-wiederherstellen","datto-rmm-alternative","microsoft-sms-mfa-abschaltung-passkeys","ki-agent-it-support-leitplanken","schatten-ki-im-unternehmen","otrs-alternative",{"data":868,"meta":1051},[869,912,966,1008],{"publishedDate":870,"publishedAt":871,"id":872,"documentId":873,"title":874,"slug":866,"excerpt":875,"readingTime":139,"featured":47,"coverImage":876,"category":905,"tags":906,"author":907},"2026-11-13T06:00:02.465Z","2026-11-13T06:00:02.486Z",1212,"fhbryi8s2tjidnxvx3gpo9bq","OTRS Alternative: Znuny, OTOBO, KIX oder KI-Support?","Seit die OTRS Community Edition eingestellt ist, suchen viele eine Alternative. Die Forks im Überblick – und wann ein KI-Support am Gerät die bessere Ergänzung ist.",{"id":877,"documentId":878,"url":879,"alternativeText":874,"width":284,"height":722,"formats":880},2755,"vnn4ixqm4r4udag9r2cpz1cg","\u002Fuploads\u002Fotrs_alternative_cover_e68163bc67.webp",{"thumbnail":881,"large":887,"small":893,"medium":899},{"name":882,"hash":883,"ext":290,"mime":291,"path":10,"width":292,"height":727,"size":884,"sizeInBytes":885,"url":886},"thumbnail_otrs-alternative-cover.webp","thumbnail_otrs_alternative_cover_e68163bc67",1.85,1852,"\u002Fuploads\u002Fthumbnail_otrs_alternative_cover_e68163bc67.webp",{"name":888,"hash":889,"ext":290,"mime":291,"path":10,"width":308,"height":734,"size":890,"sizeInBytes":891,"url":892},"large_otrs-alternative-cover.webp","large_otrs_alternative_cover_e68163bc67",11.76,11756,"\u002Fuploads\u002Flarge_otrs_alternative_cover_e68163bc67.webp",{"name":894,"hash":895,"ext":290,"mime":291,"path":10,"width":300,"height":748,"size":896,"sizeInBytes":897,"url":898},"small_otrs-alternative-cover.webp","small_otrs_alternative_cover_e68163bc67",4.98,4980,"\u002Fuploads\u002Fsmall_otrs_alternative_cover_e68163bc67.webp",{"name":900,"hash":901,"ext":290,"mime":291,"path":10,"width":316,"height":741,"size":902,"sizeInBytes":903,"url":904},"medium_otrs-alternative-cover.webp","medium_otrs_alternative_cover_e68163bc67",8.55,8550,"\u002Fuploads\u002Fmedium_otrs_alternative_cover_e68163bc67.webp",{"id":130,"documentId":131,"name":132,"slug":133},[],{"id":758,"documentId":759,"name":760,"slug":761,"avatar":908},{"id":25,"documentId":766,"url":767,"alternativeText":10,"formats":909},{"thumbnail":910,"small":911},{"name":770,"hash":771,"ext":772,"mime":773,"path":10,"width":774,"height":774,"size":775,"sizeInBytes":776,"url":777},{"name":779,"hash":780,"ext":772,"mime":773,"path":10,"width":300,"height":300,"size":781,"sizeInBytes":782,"url":783},{"publishedDate":913,"publishedAt":914,"id":915,"documentId":916,"title":917,"slug":865,"excerpt":918,"readingTime":130,"featured":47,"coverImage":919,"category":948,"tags":949,"author":950},"2026-11-13T06:00:02.301Z","2026-11-13T06:00:02.328Z",1210,"j0powe85lptu8gl4iaq64n8a","Schatten-KI im Unternehmen: erkennen, regeln, ersetzen","Mitarbeiter nutzen KI-Tools, von denen die IT nichts weiß – mit Kundendaten, Verträgen und Code. Wie du Schatten-KI erkennst, sinnvoll regelst und bessere Alternativen anbietest.",{"id":920,"documentId":921,"url":922,"alternativeText":917,"width":284,"height":722,"formats":923},3474,"rryi2g3du8s39iuop0oh89se","\u002Fuploads\u002Fschatten_ki_im_unternehmen_cover_7f6dcae222.webp",{"thumbnail":924,"medium":930,"large":936,"small":942},{"name":925,"hash":926,"ext":290,"mime":291,"path":10,"width":292,"height":727,"size":927,"sizeInBytes":928,"url":929},"thumbnail_schatten-ki-im-unternehmen-cover.webp","thumbnail_schatten_ki_im_unternehmen_cover_7f6dcae222",1.77,1770,"\u002Fuploads\u002Fthumbnail_schatten_ki_im_unternehmen_cover_7f6dcae222.webp",{"name":931,"hash":932,"ext":290,"mime":291,"path":10,"width":316,"height":741,"size":933,"sizeInBytes":934,"url":935},"medium_schatten-ki-im-unternehmen-cover.webp","medium_schatten_ki_im_unternehmen_cover_7f6dcae222",7.89,7894,"\u002Fuploads\u002Fmedium_schatten_ki_im_unternehmen_cover_7f6dcae222.webp",{"name":937,"hash":938,"ext":290,"mime":291,"path":10,"width":308,"height":734,"size":939,"sizeInBytes":940,"url":941},"large_schatten-ki-im-unternehmen-cover.webp","large_schatten_ki_im_unternehmen_cover_7f6dcae222",10.8,10802,"\u002Fuploads\u002Flarge_schatten_ki_im_unternehmen_cover_7f6dcae222.webp",{"name":943,"hash":944,"ext":290,"mime":291,"path":10,"width":300,"height":748,"size":945,"sizeInBytes":946,"url":947},"small_schatten-ki-im-unternehmen-cover.webp","small_schatten_ki_im_unternehmen_cover_7f6dcae222",4.54,4540,"\u002Fuploads\u002Fsmall_schatten_ki_im_unternehmen_cover_7f6dcae222.webp",{"id":130,"documentId":131,"name":132,"slug":133},[],{"id":139,"documentId":951,"name":952,"slug":953,"avatar":954},"e5s89b0ulcqd4ad162rpx475","Timo Haslberger","timo-haslberger",{"id":120,"documentId":955,"url":956,"alternativeText":10,"formats":957},"e9u6a4szqhje26xh5drsgxxb","\u002Fuploads\u002F1772445285182_78dd9b4bd9.jpeg",{"thumbnail":958},{"name":959,"hash":960,"ext":961,"mime":962,"path":10,"width":774,"height":774,"size":963,"sizeInBytes":964,"url":965},"thumbnail_1772445285182.jpeg","thumbnail_1772445285182_78dd9b4bd9",".jpeg","image\u002Fjpeg",4.18,4177,"\u002Fuploads\u002Fthumbnail_1772445285182_78dd9b4bd9.jpeg",{"publishedDate":967,"publishedAt":968,"id":969,"documentId":970,"title":971,"slug":864,"excerpt":972,"readingTime":139,"featured":47,"coverImage":973,"category":1002,"tags":1003,"author":1004},"2026-11-13T06:00:01.890Z","2026-11-13T06:00:01.942Z",1208,"z0c3s4uv7rirw3g58zyu0zns","KI-Agent im IT-Support: Leitplanken, die wirklich halten","Ein KI-Agent am Rechner braucht Grenzen, die nicht im Prompt stehen: Schutzliste, gesperrte Aktionen, Freigaben mit Ablauf. So sieht das in der Praxis aus.",{"id":974,"documentId":975,"url":976,"alternativeText":971,"width":284,"height":722,"formats":977},2008,"kb5bmiuxmce7fnsj2jaiktzf","\u002Fuploads\u002Fki_agent_it_support_leitplanken_cover_e17520c073.webp",{"thumbnail":978,"large":984,"medium":990,"small":996},{"name":979,"hash":980,"ext":290,"mime":291,"path":10,"width":292,"height":727,"size":981,"sizeInBytes":982,"url":983},"thumbnail_ki-agent-it-support-leitplanken-cover.webp","thumbnail_ki_agent_it_support_leitplanken_cover_e17520c073",1.78,1776,"\u002Fuploads\u002Fthumbnail_ki_agent_it_support_leitplanken_cover_e17520c073.webp",{"name":985,"hash":986,"ext":290,"mime":291,"path":10,"width":308,"height":734,"size":987,"sizeInBytes":988,"url":989},"large_ki-agent-it-support-leitplanken-cover.webp","large_ki_agent_it_support_leitplanken_cover_e17520c073",11.1,11096,"\u002Fuploads\u002Flarge_ki_agent_it_support_leitplanken_cover_e17520c073.webp",{"name":991,"hash":992,"ext":290,"mime":291,"path":10,"width":316,"height":741,"size":993,"sizeInBytes":994,"url":995},"medium_ki-agent-it-support-leitplanken-cover.webp","medium_ki_agent_it_support_leitplanken_cover_e17520c073",8.14,8136,"\u002Fuploads\u002Fmedium_ki_agent_it_support_leitplanken_cover_e17520c073.webp",{"name":997,"hash":998,"ext":290,"mime":291,"path":10,"width":300,"height":748,"size":999,"sizeInBytes":1000,"url":1001},"small_ki-agent-it-support-leitplanken-cover.webp","small_ki_agent_it_support_leitplanken_cover_e17520c073",4.67,4666,"\u002Fuploads\u002Fsmall_ki_agent_it_support_leitplanken_cover_e17520c073.webp",{"id":130,"documentId":131,"name":132,"slug":133},[],{"id":139,"documentId":951,"name":952,"slug":953,"avatar":1005},{"id":120,"documentId":955,"url":956,"alternativeText":10,"formats":1006},{"thumbnail":1007},{"name":959,"hash":960,"ext":961,"mime":962,"path":10,"width":774,"height":774,"size":963,"sizeInBytes":964,"url":965},{"publishedDate":1009,"publishedAt":1010,"id":1011,"documentId":1012,"title":1013,"slug":863,"excerpt":1014,"readingTime":130,"featured":47,"coverImage":1015,"category":1044,"tags":1045,"author":1046},"2026-11-12T06:00:02.740Z","2026-11-12T06:00:02.759Z",1206,"me1r9y48j8l5gmhq3fs8mz83","Microsoft schaltet SMS-MFA ab: Passkeys bis Februar 2027","Microsoft beendet die SMS- und Anruf-Anmeldung in Entra ID am 1. Februar 2027. Was sich ändert, wen es trifft und wie du deine Benutzer rechtzeitig auf Passkeys umstellst.",{"id":1016,"documentId":1017,"url":1018,"alternativeText":1013,"width":284,"height":722,"formats":1019},2543,"j1rx2pqytmnn19stgmgds0mb","\u002Fuploads\u002Fmicrosoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe.webp",{"thumbnail":1020,"large":1026,"medium":1032,"small":1038},{"name":1021,"hash":1022,"ext":290,"mime":291,"path":10,"width":292,"height":727,"size":1023,"sizeInBytes":1024,"url":1025},"thumbnail_microsoft-sms-mfa-abschaltung-passkeys-cover.webp","thumbnail_microsoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe",1.82,1820,"\u002Fuploads\u002Fthumbnail_microsoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe.webp",{"name":1027,"hash":1028,"ext":290,"mime":291,"path":10,"width":308,"height":734,"size":1029,"sizeInBytes":1030,"url":1031},"large_microsoft-sms-mfa-abschaltung-passkeys-cover.webp","large_microsoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe",11.48,11478,"\u002Fuploads\u002Flarge_microsoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe.webp",{"name":1033,"hash":1034,"ext":290,"mime":291,"path":10,"width":316,"height":741,"size":1035,"sizeInBytes":1036,"url":1037},"medium_microsoft-sms-mfa-abschaltung-passkeys-cover.webp","medium_microsoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe",8.3,8298,"\u002Fuploads\u002Fmedium_microsoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe.webp",{"name":1039,"hash":1040,"ext":290,"mime":291,"path":10,"width":300,"height":748,"size":1041,"sizeInBytes":1042,"url":1043},"small_microsoft-sms-mfa-abschaltung-passkeys-cover.webp","small_microsoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe",4.87,4874,"\u002Fuploads\u002Fsmall_microsoft_sms_mfa_abschaltung_passkeys_cover_bd32f5d8fe.webp",{"id":130,"documentId":131,"name":132,"slug":133},[],{"id":758,"documentId":759,"name":760,"slug":761,"avatar":1047},{"id":25,"documentId":766,"url":767,"alternativeText":10,"formats":1048},{"thumbnail":1049,"small":1050},{"name":770,"hash":771,"ext":772,"mime":773,"path":10,"width":774,"height":774,"size":775,"sizeInBytes":776,"url":777},{"name":779,"hash":780,"ext":772,"mime":773,"path":10,"width":300,"height":300,"size":781,"sizeInBytes":782,"url":783},{"pagination":1052},{"page":120,"pageSize":139,"pageCount":1053,"total":1054},9,34,{"data":1056,"meta":1194},[1057,1071,1084,1097,1111,1153],{"id":872,"documentId":873,"title":874,"slug":866,"excerpt":875,"publishedAt":871,"readingTime":139,"featured":47,"publishedDate":870,"coverImage":1058,"category":1064,"tags":1065,"author":1066},{"id":877,"documentId":878,"url":879,"alternativeText":874,"width":284,"height":722,"formats":1059},{"thumbnail":1060,"large":1061,"small":1062,"medium":1063},{"name":882,"hash":883,"ext":290,"mime":291,"path":10,"width":292,"height":727,"size":884,"sizeInBytes":885,"url":886},{"name":888,"hash":889,"ext":290,"mime":291,"path":10,"width":308,"height":734,"size":890,"sizeInBytes":891,"url":892},{"name":894,"hash":895,"ext":290,"mime":291,"path":10,"width":300,"height":748,"size":896,"sizeInBytes":897,"url":898},{"name":900,"hash":901,"ext":290,"mime":291,"path":10,"width":316,"height":741,"size":902,"sizeInBytes":903,"url":904},{"id":130,"documentId":131,"name":132,"slug":133},[],{"id":758,"documentId":759,"name":760,"slug":761,"avatar":1067},{"id":25,"documentId":766,"url":767,"alternativeText":10,"formats":1068},{"thumbnail":1069,"small":1070},{"name":770,"hash":771,"ext":772,"mime":773,"path":10,"width":774,"height":774,"size":775,"sizeInBytes":776,"url":777},{"name":779,"hash":780,"ext":772,"mime":773,"path":10,"width":300,"height":300,"size":781,"sizeInBytes":782,"url":783},{"id":915,"documentId":916,"title":917,"slug":865,"excerpt":918,"publishedAt":914,"readingTime":130,"featured":47,"publishedDate":913,"coverImage":1072,"category":1078,"tags":1079,"author":1080},{"id":920,"documentId":921,"url":922,"alternativeText":917,"width":284,"height":722,"formats":1073},{"thumbnail":1074,"medium":1075,"large":1076,"small":1077},{"name":925,"hash":926,"ext":290,"mime":291,"path":10,"width":292,"height":727,"size":927,"sizeInBytes":928,"url":929},{"name":931,"hash":932,"ext":290,"mime":291,"path":10,"width":316,"height":741,"size":933,"sizeInBytes":934,"url":935},{"name":937,"hash":938,"ext":290,"mime":291,"path":10,"width":308,"height":734,"size":939,"sizeInBytes":940,"url":941},{"name":943,"hash":944,"ext":290,"mime":291,"path":10,"width":300,"height":748,"size":945,"sizeInBytes":946,"url":947},{"id":130,"documentId":131,"name":132,"slug":133},[],{"id":139,"documentId":951,"name":952,"slug":953,"avatar":1081},{"id":120,"documentId":955,"url":956,"alternativeText":10,"formats":1082},{"thumbnail":1083},{"name":959,"hash":960,"ext":961,"mime":962,"path":10,"width":774,"height":774,"size":963,"sizeInBytes":964,"url":965},{"id":969,"documentId":970,"title":971,"slug":864,"excerpt":972,"publishedAt":968,"readingTime":139,"featured":47,"publishedDate":967,"coverImage":1085,"category":1091,"tags":1092,"author":1093},{"id":974,"documentId":975,"url":976,"alternativeText":971,"width":284,"height":722,"formats":1086},{"thumbnail":1087,"large":1088,"medium":1089,"small":1090},{"name":979,"hash":980,"ext":290,"mime":291,"path":10,"width":292,"height":727,"size":981,"sizeInBytes":982,"url":983},{"name":985,"hash":986,"ext":290,"mime":291,"path":10,"width":308,"height":734,"size":987,"sizeInBytes":988,"url":989},{"name":991,"hash":992,"ext":290,"mime":291,"path":10,"width":316,"height":741,"size":993,"sizeInBytes":994,"url":995},{"name":997,"hash":998,"ext":290,"mime":291,"path":10,"width":300,"height":748,"size":999,"sizeInBytes":1000,"url":1001},{"id":130,"documentId":131,"name":132,"slug":133},[],{"id":139,"documentId":951,"name":952,"slug":953,"avatar":1094},{"id":120,"documentId":955,"url":956,"alternativeText":10,"formats":1095},{"thumbnail":1096},{"name":959,"hash":960,"ext":961,"mime":962,"path":10,"width":774,"height":774,"size":963,"sizeInBytes":964,"url":965},{"id":1011,"documentId":1012,"title":1013,"slug":863,"excerpt":1014,"publishedAt":1010,"readingTime":130,"featured":47,"publishedDate":1009,"coverImage":1098,"category":1104,"tags":1105,"author":1106},{"id":1016,"documentId":1017,"url":1018,"alternativeText":1013,"width":284,"height":722,"formats":1099},{"thumbnail":1100,"large":1101,"medium":1102,"small":1103},{"name":1021,"hash":1022,"ext":290,"mime":291,"path":10,"width":292,"height":727,"size":1023,"sizeInBytes":1024,"url":1025},{"name":1027,"hash":1028,"ext":290,"mime":291,"path":10,"width":308,"height":734,"size":1029,"sizeInBytes":1030,"url":1031},{"name":1033,"hash":1034,"ext":290,"mime":291,"path":10,"width":316,"height":741,"size":1035,"sizeInBytes":1036,"url":1037},{"name":1039,"hash":1040,"ext":290,"mime":291,"path":10,"width":300,"height":748,"size":1041,"sizeInBytes":1042,"url":1043},{"id":130,"documentId":131,"name":132,"slug":133},[],{"id":758,"documentId":759,"name":760,"slug":761,"avatar":1107},{"id":25,"documentId":766,"url":767,"alternativeText":10,"formats":1108},{"thumbnail":1109,"small":1110},{"name":770,"hash":771,"ext":772,"mime":773,"path":10,"width":774,"height":774,"size":775,"sizeInBytes":776,"url":777},{"name":779,"hash":780,"ext":772,"mime":773,"path":10,"width":300,"height":300,"size":781,"sizeInBytes":782,"url":783},{"id":1112,"documentId":1113,"title":1114,"slug":862,"excerpt":1115,"publishedAt":1116,"readingTime":130,"featured":47,"publishedDate":1117,"coverImage":1118,"category":1146,"tags":1147,"author":1148},1204,"p9psgi7jsm8idc54otfce0ld","Datto RMM Alternative oder Ergänzung? Vergleich für MSPs","Datto RMM gehört zu Kaseya und ist das RMM hinter Kaseya 365. Wann eine Datto RMM Alternative passt und wann ein KI-Support für Anwender die bessere Ergänzung ist.","2026-11-12T06:00:02.611Z","2026-11-12T06:00:02.591Z",{"id":316,"documentId":1119,"url":1120,"alternativeText":1114,"width":284,"height":722,"formats":1121},"tui3mm71wkd1q55z6xhy6214","\u002Fuploads\u002Fdatto_rmm_alternative_cover_9c9f57c6c5.webp",{"thumbnail":1122,"large":1128,"medium":1134,"small":1140},{"name":1123,"hash":1124,"ext":290,"mime":291,"path":10,"width":292,"height":727,"size":1125,"sizeInBytes":1126,"url":1127},"thumbnail_datto-rmm-alternative-cover.webp","thumbnail_datto_rmm_alternative_cover_9c9f57c6c5",1.76,1760,"\u002Fuploads\u002Fthumbnail_datto_rmm_alternative_cover_9c9f57c6c5.webp",{"name":1129,"hash":1130,"ext":290,"mime":291,"path":10,"width":308,"height":734,"size":1131,"sizeInBytes":1132,"url":1133},"large_datto-rmm-alternative-cover.webp","large_datto_rmm_alternative_cover_9c9f57c6c5",11.31,11310,"\u002Fuploads\u002Flarge_datto_rmm_alternative_cover_9c9f57c6c5.webp",{"name":1135,"hash":1136,"ext":290,"mime":291,"path":10,"width":316,"height":741,"size":1137,"sizeInBytes":1138,"url":1139},"medium_datto-rmm-alternative-cover.webp","medium_datto_rmm_alternative_cover_9c9f57c6c5",8.33,8334,"\u002Fuploads\u002Fmedium_datto_rmm_alternative_cover_9c9f57c6c5.webp",{"name":1141,"hash":1142,"ext":290,"mime":291,"path":10,"width":300,"height":748,"size":1143,"sizeInBytes":1144,"url":1145},"small_datto-rmm-alternative-cover.webp","small_datto_rmm_alternative_cover_9c9f57c6c5",5.02,5016,"\u002Fuploads\u002Fsmall_datto_rmm_alternative_cover_9c9f57c6c5.webp",{"id":130,"documentId":131,"name":132,"slug":133},[],{"id":758,"documentId":759,"name":760,"slug":761,"avatar":1149},{"id":25,"documentId":766,"url":767,"alternativeText":10,"formats":1150},{"thumbnail":1151,"small":1152},{"name":770,"hash":771,"ext":772,"mime":773,"path":10,"width":774,"height":774,"size":775,"sizeInBytes":776,"url":777},{"name":779,"hash":780,"ext":772,"mime":773,"path":10,"width":300,"height":300,"size":781,"sizeInBytes":782,"url":783},{"id":1154,"documentId":1155,"title":1156,"slug":861,"excerpt":1157,"publishedAt":1158,"readingTime":139,"featured":47,"publishedDate":1159,"coverImage":1160,"category":1187,"tags":1188,"author":1189},1202,"dyssv5o8pgob8avblsvbqvc4","Gelöschte Datei wiederherstellen: Alle Wege im Büro","Datei gelöscht, überschrieben oder nicht gespeichert? So holst du sie zurück – Papierkorb, OneDrive- und SharePoint-Papierkorb, Versionsverlauf, Office-AutoWiederherstellung, Vorgängerversionen und Time Machine.","2026-11-12T06:00:02.240Z","2026-11-12T06:00:02.217Z",{"id":1161,"documentId":1162,"url":1163,"alternativeText":1156,"width":284,"height":722,"formats":1164},1350,"ij0udj2bq1qo9e1q3w0tveug","\u002Fuploads\u002Fgeloeschte_datei_wiederherstellen_cover_71db17841a.webp",{"thumbnail":1165,"large":1170,"medium":1176,"small":1182},{"name":1166,"hash":1167,"ext":290,"mime":291,"path":10,"width":292,"height":727,"size":1125,"sizeInBytes":1168,"url":1169},"thumbnail_geloeschte-datei-wiederherstellen-cover.webp","thumbnail_geloeschte_datei_wiederherstellen_cover_71db17841a",1762,"\u002Fuploads\u002Fthumbnail_geloeschte_datei_wiederherstellen_cover_71db17841a.webp",{"name":1171,"hash":1172,"ext":290,"mime":291,"path":10,"width":308,"height":734,"size":1173,"sizeInBytes":1174,"url":1175},"large_geloeschte-datei-wiederherstellen-cover.webp","large_geloeschte_datei_wiederherstellen_cover_71db17841a",11.26,11264,"\u002Fuploads\u002Flarge_geloeschte_datei_wiederherstellen_cover_71db17841a.webp",{"name":1177,"hash":1178,"ext":290,"mime":291,"path":10,"width":316,"height":741,"size":1179,"sizeInBytes":1180,"url":1181},"medium_geloeschte-datei-wiederherstellen-cover.webp","medium_geloeschte_datei_wiederherstellen_cover_71db17841a",8.1,8102,"\u002Fuploads\u002Fmedium_geloeschte_datei_wiederherstellen_cover_71db17841a.webp",{"name":1183,"hash":1184,"ext":290,"mime":291,"path":10,"width":300,"height":748,"size":999,"sizeInBytes":1185,"url":1186},"small_geloeschte-datei-wiederherstellen-cover.webp","small_geloeschte_datei_wiederherstellen_cover_71db17841a",4670,"\u002Fuploads\u002Fsmall_geloeschte_datei_wiederherstellen_cover_71db17841a.webp",{"id":120,"documentId":121,"name":122,"slug":123},[],{"id":758,"documentId":759,"name":760,"slug":761,"avatar":1190},{"id":25,"documentId":766,"url":767,"alternativeText":10,"formats":1191},{"thumbnail":1192,"small":1193},{"name":770,"hash":771,"ext":772,"mime":773,"path":10,"width":774,"height":774,"size":775,"sizeInBytes":776,"url":777},{"name":779,"hash":780,"ext":772,"mime":773,"path":10,"width":300,"height":300,"size":781,"sizeInBytes":782,"url":783},{"pagination":1195},{"page":120,"pageSize":24,"pageCount":1196,"total":1197},13,76]